Octopus Energy - Revision history

Bananabot: Added archive URLs for 2 citation(s) using CRWCitationBot

2026-02-23T06:53:06Z

Added archive URLs for 2 citation(s) using CRWCitationBot

← Older revision		Revision as of 06:53, 23 February 2026
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	===User privacy===		===User privacy===
	Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."<ref>{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus energy - about us \|url=https://octopus.energy/about-us/ \|access-date=2025-09-24}}</ref>		Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."<ref>{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus energy - about us \|url=https://octopus.energy/about-us/ \|access-date=2025-09-24 \|archive-url=http://web.archive.org/web/20260207095307/https://octopus.energy/about-us/ \|archive-date=7 Feb 2026}}</ref>

	===Business model===		===Business model===
	<ref name=":0">{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus Energy: built to last \|url=https://octopus.energy/blog/built-to-last/ \|access-date=2025-09-24 \|website=Octopus official website}}</ref>		<ref name=":0">{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus Energy: built to last \|url=https://octopus.energy/blog/built-to-last/ \|access-date=2025-09-24 \|website=Octopus official website \|archive-url=http://web.archive.org/web/20251229194123/https://octopus.energy/blog/built-to-last/ \|archive-date=29 Dec 2025}}</ref>

	===Market control===		===Market control===

SinexTitan: makeup

2026-01-15T16:56:38Z

makeup

← Older revision		Revision as of 16:56, 15 January 2026
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	\|Website=https://octopus.energy		\|Website=https://octopus.energy
	\|Description=UK energy supplier and installer of renewable energy products		\|Description=UK energy supplier and installer of renewable energy products
	}}Octopus ~~energy~~ is a UK energy supplier that took the market by providing a better level of customer service, they are highly rated on consumer review sites, particularly compared to the older suppliers like British Gas, Scottish Power etc.		}}'''Octopus Energy''' is a UK energy supplier that took the market by providing a better level of customer service, they are highly rated on consumer review sites, particularly compared to the older suppliers like British Gas, Scottish Power etc.

	==Consumer-impact summary==		==Consumer-impact summary==

AnotherConsumerRightsPerson: /* User freedom */ -template i'm about to delete with AWB

2025-11-14T16:36:21Z

User freedom: -template i'm about to delete with AWB

← Older revision		Revision as of 16:36, 14 November 2025
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	The flux tarif page says this <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Octopus Flux \|url=https://octopus.energy/smart/flux/ \|archive-url=https://web.archive.org/web/20250924174530/https://octopus.energy/smart/flux/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>		The flux tarif page says this <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Octopus Flux \|url=https://octopus.energy/smart/flux/ \|archive-url=https://web.archive.org/web/20250924174530/https://octopus.energy/smart/flux/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>

	~~{{Quote box\|quote=~~You need solar panels to be eligible for Octopus Flux, but they don't need to have been installed by us. If you're in the process of getting them installed, we can still start your switch.}}		<blockquote>You need solar panels to be eligible for Octopus Flux, but they don't need to have been installed by us. If you're in the process of getting them installed, we can still start your switch.</blockquote>

	It would be preferable to make it clear that only some battery systems can apply, and list them if possible.		It would be preferable to make it clear that only some battery systems can apply, and list them if possible.

Richardpruen: /* Example incident two (date) */ Added meeter issues

2025-10-01T08:29:43Z

Example incident two (date): Added meeter issues

← Older revision		Revision as of 08:29, 1 October 2025
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	===Example incident two (''date'')===		===Example incident two (''date'')===
	...		It has been a year since a smart meter stopped sending readings, no amount of calls, or contact via text chat on the octopus website seems to make any difference, nothing seems to be done. Without a working smart meter you cannot sign up for an export tariff of any kind. Everything is in place with the DNO (Delivery Network Operator) NGED 5636013 and the power exported is going to octopus without being paid for.

	==Products==		==Products==

Keith at 12:55, 29 September 2025

2025-09-29T12:55:04Z

← Older revision		Revision as of 12:55, 29 September 2025
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	==Consumer-impact summary==		==Consumer-impact summary==
	===User freedom===		===User freedom===
	Though they offer ~~tarifs~~ that allow flexibility for battery owners, the 'Flux' tariff. The website states this is open to all, as long as the system is capable. There is no exclusion for DIY or any other type of battery mentioned on the website.		Though they offer tariffs that allow flexibility for battery owners, the 'Flux' tariff. The website states this is open to all, as long as the system is capable. There is no exclusion for DIY or any other type of battery mentioned on the website.

	When you call to sign up, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special ~~tarifs~~. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity. <ref name=":0" /> <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Solar PV & Home Battery General & Product Terms version 13 - updated on 08 September 2025. \|url=https://octopus.energy/solar-terms-and-conditions-sept-2025/ \|url-status=live \|archive-url=https://web.archive.org/web/20250924172733/https://octopus.energy/solar-terms-and-conditions-sept-2025/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>		When you call to sign up, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tariffs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity. <ref name=":0" /> <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Solar PV & Home Battery General & Product Terms version 13 - updated on 08 September 2025. \|url=https://octopus.energy/solar-terms-and-conditions-sept-2025/ \|url-status=live \|archive-url=https://web.archive.org/web/20250924172733/https://octopus.energy/solar-terms-and-conditions-sept-2025/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>

	It is not very clear from the website that with a DIY battery storage system you cannot access any of the enhanced tarifs, you need to call the solar team on '''0808 196 6842'''. They were quite clear that the solar with battery tariff was only available with systems they install, or specific manufacturers battery products. A further call will be made, to confirm and if permission is given to record it, be made available here.

			It is not very clear from the website that with a DIY battery storage system you cannot access any of the enhanced tariffs, you need to call the solar team on '''0808 196 6842'''. They were quite clear that the solar with battery tariff was only available with systems they install, or specific manufacturers battery products.
	The flux tarif page says this <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Octopus Flux \|url=https://octopus.energy/smart/flux/ \|archive-url=https://web.archive.org/web/20250924174530/https://octopus.energy/smart/flux/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>		The flux tarif page says this <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Octopus Flux \|url=https://octopus.energy/smart/flux/ \|archive-url=https://web.archive.org/web/20250924174530/https://octopus.energy/smart/flux/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>

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	It would be preferable to make it clear that only some battery systems can apply, and list them if possible.		It would be preferable to make it clear that only some battery systems can apply, and list them if possible.

	===User ~~Privacy~~===		===User privacy===
	Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."		Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."<ref>{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus energy - about us \|url=https://octopus.energy/about-us/ \|access-date=2025-09-24}}</ref>

	~~Information from~~ <ref>{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus energy - about us \|url=https://octopus.energy/about-us/ \|access-date=2025-09-24}}</ref> ~~and customer experience.~~

	===Business model===		===Business model===
	~~Info from octopus to be added from~~ <ref name=":0">{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus Energy: built to last \|url=https://octopus.energy/blog/built-to-last/ \|access-date=2025-09-24 \|website=Octopus official website}}</ref>		<ref name=":0">{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus Energy: built to last \|url=https://octopus.energy/blog/built-to-last/ \|access-date=2025-09-24 \|website=Octopus official website}}</ref>

	===Market ~~Control~~===		===Market control===
	Octopus are the largest single energy supplier in the UK, bigger even than British Gas. ~~So far they haven't been very monopolistic.~~		Octopus are the largest single energy supplier in the UK, bigger even than British Gas. {{CitationNeeded}}

	==Incidents==		==Incidents==
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	===Example incident one (''date'')===		===Example incident one (''date'')===
	{{Main\|link to the main CR Wiki article}}		{{Main\|link to the main CR Wiki article}}
	Though they offer ~~tarifs~~ that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special ~~tarifs~~.		Though they offer tariffs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tariffs.

	It is not until you call them to try to sign up for the 'flux' tariff for example that you are told that only some manufacturers battery systems are allowed, this is counter to what is stated on the company website.		It is not until you call them to try to sign up for the 'flux' tariff for example that you are told that only some manufacturers battery systems are allowed, this is counter to what is stated on the company website.

Richardpruen: /* Example incident one (date) */ minor update, mostly for clarity

2025-09-25T09:24:18Z

Example incident one (date): minor update, mostly for clarity

← Older revision		Revision as of 09:24, 25 September 2025
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	==Consumer-impact summary==		==Consumer-impact summary==
	===User freedom===		===User freedom===
	Though they offer tarifs that allow flexibility for battery owners, ~~they only offer those for particular brands or manufacturers battery systems~~. ~~This would include~~ the ~~systems they install, plus products from some selected manufacturers, a DIY battery~~ system ~~would not qualify for any special tarifs~~. ~~That~~ is ~~disappointing~~ for ~~owners~~ of battery ~~systems from others/DIY battery systems, and means they miss out~~ on ~~considerable savings. Octopus will miss out on returning stored solar to~~ the grid during peak times, increasing reliance on high carbon electricity. <ref name=":0" /> <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Solar PV & Home Battery General & Product Terms version 13 - updated on 08 September 2025. \|url=https://octopus.energy/solar-terms-and-conditions-sept-2025/ \|url-status=live \|archive-url=https://web.archive.org/web/20250924172733/https://octopus.~~energy/solar-terms-and-conditions-sept-2025/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>~~		Though they offer tarifs that allow flexibility for battery owners, the 'Flux' tariff. The website states this is open to all, as long as the system is capable. There is no exclusion for DIY or any other type of battery mentioned on the website.

	It is not very clear from the website that with a DIY battery storage system you cannot access any of the enhanced tarifs, you need to call the solar team on '''0808 196 6842'''. They were quite clear that the solar with battery tariff was only available with systems they install, or specific manufacturers battery products.		When you call to sign up, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity. <ref name=":0" /> <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Solar PV & Home Battery General & Product Terms version 13 - updated on 08 September 2025. \|url=https://octopus.energy/solar-terms-and-conditions-sept-2025/ \|url-status=live \|archive-url=https://web.archive.org/web/20250924172733/https://octopus.energy/solar-terms-and-conditions-sept-2025/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>

			It is not very clear from the website that with a DIY battery storage system you cannot access any of the enhanced tarifs, you need to call the solar team on '''0808 196 6842'''. They were quite clear that the solar with battery tariff was only available with systems they install, or specific manufacturers battery products. A further call will be made, to confirm and if permission is given to record it, be made available here.

	The flux tarif page says this <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Octopus Flux \|url=https://octopus.energy/smart/flux/ \|archive-url=https://web.archive.org/web/20250924174530/https://octopus.energy/smart/flux/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>		The flux tarif page says this <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Octopus Flux \|url=https://octopus.energy/smart/flux/ \|archive-url=https://web.archive.org/web/20250924174530/https://octopus.energy/smart/flux/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>
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	===Example incident one (''date'')===		===Example incident one (''date'')===
	{{Main\|link to the main CR Wiki article}}		{{Main\|link to the main CR Wiki article}}
	~~Short summary of~~ the ~~incident (could be the same as~~ the ~~summary preceding~~ the ~~article)~~.		Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs.

			It is not until you call them to try to sign up for the 'flux' tariff for example that you are told that only some manufacturers battery systems are allowed, this is counter to what is stated on the company website.

	===Example incident two (''date'')===		===Example incident two (''date'')===
	...		...

Richardpruen: /* User freedom */ Added sources and results of a telephone call to the solar team.

2025-09-24T17:56:37Z

User freedom: Added sources and results of a telephone call to the solar team.

← Older revision		Revision as of 17:56, 24 September 2025
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	==Consumer-impact summary==		==Consumer-impact summary==
	===User freedom===		===User freedom===
	Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity.		Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity. <ref name=":0" /> <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Solar PV & Home Battery General & Product Terms version 13 - updated on 08 September 2025. \|url=https://octopus.energy/solar-terms-and-conditions-sept-2025/ \|url-status=live \|archive-url=https://web.archive.org/web/20250924172733/https://octopus.energy/solar-terms-and-conditions-sept-2025/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>

			It is not very clear from the website that with a DIY battery storage system you cannot access any of the enhanced tarifs, you need to call the solar team on '''0808 196 6842'''. They were quite clear that the solar with battery tariff was only available with systems they install, or specific manufacturers battery products.

			The flux tarif page says this <ref>{{Cite web \|last=unknown \|date=24 Sep 2025 \|title=Octopus Flux \|url=https://octopus.energy/smart/flux/ \|archive-url=https://web.archive.org/web/20250924174530/https://octopus.energy/smart/flux/ \|archive-date=24 Sep 2025 \|access-date=24 Sep 2025 \|website=Octopus energy official site}}</ref>

			{{Quote box\|quote=You need solar panels to be eligible for Octopus Flux, but they don't need to have been installed by us. If you're in the process of getting them installed, we can still start your switch.}}

			It would be preferable to make it clear that only some battery systems can apply, and list them if possible.

	===User Privacy===		===User Privacy===
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	===Business model===		===Business model===
	Info from octopus to be added from <ref>{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus Energy: built to last \|url=https://octopus.energy/blog/built-to-last/ \|access-date=2025-09-24 \|website=Octopus official website}}</ref>		Info from octopus to be added from <ref name=":0">{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus Energy: built to last \|url=https://octopus.energy/blog/built-to-last/ \|access-date=2025-09-24 \|website=Octopus official website}}</ref>

	===Market Control===		===Market Control===

Mr Pollo: No specific consumer right violation mentioned with weak sources

2025-09-24T16:15:45Z

No specific consumer right violation mentioned with weak sources

← Older revision		Revision as of 16:15, 24 September 2025
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			{{Irrelevant}}
	{{CompanyCargo		{{CompanyCargo
	\|Founded=2016		\|Founded=2016

2001:470:18E4:0:36DB:92C6:3BB7:B53C: /* User Privacy */ update URLs to citations

2025-09-24T15:52:29Z

User Privacy: update URLs to citations

← Older revision		Revision as of 15:52, 24 September 2025
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	Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."		Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."

	Information from https://octopus.energy/about-us/ and customer experience.		Information from <ref>{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus energy - about us \|url=https://octopus.energy/about-us/ \|access-date=2025-09-24}}</ref> and customer experience.

	===Business model===		===Business model===
	Info from octopus ~~themselves~~ https://octopus.energy/blog/built-to-last/		Info from octopus to be added from <ref>{{Cite web \|last=unknown \|date=2025-09-24 \|title=Octopus Energy: built to last \|url=https://octopus.energy/blog/built-to-last/ \|access-date=2025-09-24 \|website=Octopus official website}}</ref>

	===Market Control===		===Market Control===

2001:470:18E4:0:36DB:92C6:3BB7:B53C: /* User freedom */ Adjust writing style to remove first person

2025-09-24T15:31:30Z

User freedom: Adjust writing style to remove first person

← Older revision		Revision as of 15:31, 24 September 2025
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	==Consumer-impact summary==		==Consumer-impact summary==
	===User freedom===		===User freedom===
	Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include ~~I am sure~~ the systems they install, a DIY battery system ~~I was told~~ would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity.		Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity.

	===User Privacy===		===User Privacy===