Raylo - Revision history

Mr Pollo at 15:25, 6 March 2026

2026-03-06T15:25:49Z

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	\|Industry=Electronics leasing		\|Industry=Electronics leasing
	\|Type=Private		\|Type=Private
			\|Logo=Raylo.png
	\|Website=https://www.raylo.com/		\|Website=https://www.raylo.com/
	\|Description=Electronics leasing company		\|Description=Electronics leasing company

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	==Business model==		==Business model==

	Raylo offers new and refurbished consumer electronics on subscription terms ranging from monthly rolling contracts to fixed 12, 24, or 36-month agreements.<ref>{{Cite web \|title=How to lease a device with Raylo \|url=https://help.raylo.com/en/articles/11666828-how-to-lease-a-device-with-raylo \|website=Raylo Help Centre \|access-date=2026-02-12}}</ref> The company performs a soft credit check during application, with a full credit search conducted only upon approval.<ref>{{Cite web \|title=Monthly Rolling \|url=https://www.raylo.com/monthly-rolling \|website=Raylo \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260212143547/https://www.raylo.com/ \|archive-date=12 Feb 2026}}</ref>		Raylo offers new and refurbished consumer electronics on subscription terms ranging from monthly rolling contracts to fixed 12, 24, or 36-month agreements.<ref>{{Cite web \|title=How to lease a device with Raylo \|url=https://help.raylo.com/en/articles/11666828-how-to-lease-a-device-with-raylo \|website=Raylo Help Centre \|access-date=2026-02-12 \|archive-url=https://web.archive.org/web/20260224121802/https://help.raylo.com/en/articles/11666828-how-to-get-a-tech-subscription-with-raylo \|archive-date=24 Feb 2026}}</ref> The company performs a soft credit check during application, with a full credit search conducted only upon approval.<ref>{{Cite web \|title=Monthly Rolling \|url=https://www.raylo.com/monthly-rolling \|website=Raylo \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260212143547/https://www.raylo.com/ \|archive-date=12 Feb 2026}}</ref>

	At the end of a fixed term, customers may choose to upgrade to a new device, continue paying on a rolling monthly basis, return the device, or contact them to "discuss" purchasing the device.<ref>{{Cite web \|title=After the lease: what are my options? \|url=https://help.raylo.com/en/articles/11641134-end-of-subscription-options \|website=Raylo Help Centre \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20251108100335/https://help.raylo.com/en/articles/11641134-end-of-subscription-options \|archive-date=8 Nov 2025}}</ref> The purchase price is determined by Raylo based on the device's residual market value at the time of purchase, rather than being a nominal fee. A [[Wikipedia:Financial Ombudsman Service\|Financial Ombudsman Service]] decision documented one customer being quoted £530.99 to purchase their device during a 24-month contract, or £269.99 after the term concluded.<ref>{{Cite web \|title=DRN-4395886 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|website=Financial Ombudsman Service \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260213213739/https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|archive-date=13 Feb 2026}}</ref>		At the end of a fixed term, customers may choose to upgrade to a new device, continue paying on a rolling monthly basis, return the device, or contact them to "discuss" purchasing the device.<ref>{{Cite web \|title=After the lease: what are my options? \|url=https://help.raylo.com/en/articles/11641134-end-of-subscription-options \|website=Raylo Help Centre \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20251108100335/https://help.raylo.com/en/articles/11641134-end-of-subscription-options \|archive-date=8 Nov 2025}}</ref> The purchase price is determined by Raylo based on the device's residual market value at the time of purchase, rather than being a nominal fee. A [[Wikipedia:Financial Ombudsman Service\|Financial Ombudsman Service]] decision documented one customer being quoted £530.99 to purchase their device during a 24-month contract, or £269.99 after the term concluded.<ref>{{Cite web \|title=DRN-4395886 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|website=Financial Ombudsman Service \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260213213739/https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|archive-date=13 Feb 2026}}</ref>
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	\|Sony PlayStation 5 Pro (2TB)\|\|£18.08\|\|£650.88\|\|£625.99<ref>{{Cite web \|title=PlayStation 5 Pro \|url=https://www.amazon.co.uk/PlayStation-2faa94f2-f2aa-486a-83d6-8cc8625df8ed-5-Pro/dp/B0DJH2NS6R \|website=Amazon UK \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260109214102/https://www.amazon.co.uk/PlayStation-2faa94f2-f2aa-486a-83d6-8cc8625df8ed-5-Pro/dp/B0DJH2NS6R/ \|archive-date=9 Jan 2026}}</ref>		\|Sony PlayStation 5 Pro (2TB)\|\|£18.08\|\|£650.88\|\|£625.99<ref>{{Cite web \|title=PlayStation 5 Pro \|url=https://www.amazon.co.uk/PlayStation-2faa94f2-f2aa-486a-83d6-8cc8625df8ed-5-Pro/dp/B0DJH2NS6R \|website=Amazon UK \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260109214102/https://www.amazon.co.uk/PlayStation-2faa94f2-f2aa-486a-83d6-8cc8625df8ed-5-Pro/dp/B0DJH2NS6R/ \|archive-date=9 Jan 2026}}</ref>
	\|-		\|-
	\|Samsung Galaxy S25 Ultra (256GB, new)\|\|£21.24<ref>{{Cite web \|title=New Samsung Galaxy S25 Ultra 5G 256GB \|url=https://www.raylo.com/products/new-samsung-galaxy-s25-ultra-5g-256gb-titanium-black?term=36-months \|website=Raylo \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260212143547/https://www.raylo.com/ \|archive-date=12 Feb 2026}}</ref>\|\|£764.64\|\|£823.02<ref>{{Cite web \|title=Samsung Galaxy S25 Ultra 256GB \|url=https://www.amazon.co.uk/SAMSUNG-Galaxy-Ultra-Smartphone-Titanium-Gray/dp/B0DTHP4TJ9 \|website=Amazon UK \|access-date=2026-02-12}}</ref>		\|Samsung Galaxy S25 Ultra (256GB, new)\|\|£21.24<ref>{{Cite web \|title=New Samsung Galaxy S25 Ultra 5G 256GB \|url=https://www.raylo.com/products/new-samsung-galaxy-s25-ultra-5g-256gb-titanium-black?term=36-months \|website=Raylo \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260212143547/https://www.raylo.com/ \|archive-date=12 Feb 2026}}</ref>\|\|£764.64\|\|£823.02<ref>{{Cite web \|title=Samsung Galaxy S25 Ultra 256GB \|url=https://www.amazon.co.uk/SAMSUNG-Galaxy-Ultra-Smartphone-Titanium-Gray/dp/B0DTHP4TJ9 \|website=Amazon UK \|access-date=2026-02-12 \|archive-url=https://web.archive.org/web/20260224121833/https://www.amazon.co.uk/SAMSUNG-Galaxy-Ultra-Smartphone-Titanium-Gray/dp/B0DTHP4TJ9 \|archive-date=24 Feb 2026}}</ref>
	\|}		\|}

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Keith at 02:34, 13 February 2026

2026-02-13T02:34:26Z

← Older revision		Revision as of 02:34, 13 February 2026
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	}}		}}

	'''Raylo''' is a British [[electronics leasing]] company which offers consumers temporary use of smartphones, tablets, laptops, and other electronic devices on monthly subscription terms. Unlike payment plan models where the consumer acquires ownership at the end of the agreement, Raylo customers do not own the device at the conclusion of the lease, despite often paying more than the retail value of the item over the contract period.		'''Raylo''' is a British [[Electronics leasing\|electronics leasing]] company which offers consumers temporary use of smartphones, tablets, laptops, and other electronic devices on monthly subscription terms. Unlike payment plan models where the consumer acquires ownership at the end of the agreement, Raylo customers do not own the device at the conclusion of the lease, despite often paying more than the retail value of the item over the contract period.

	The company was incorporated on 5 September 2018 under the name Xylofi Limited, rebranding to Raylo Group Limited in March 2019.<ref>{{Cite web \|title=RAYLO GROUP LIMITED \|url=https://find-and-update.company-information.service.gov.uk/company/11554120 \|website=Companies House \|access-date=2026-02-12}}</ref> It is registered at 5 New Street Square, London, and is authorised and regulated by the [[Wikipedia:Financial Conduct Authority\|Financial Conduct Authority]] under Firm Reference Number 841488.<ref>{{Cite web \|title=Legal \|url=https://www.raylo.com/legal \|website=Raylo \|access-date=2026-02-12}}</ref>		The company was incorporated on 5 September 2018 under the name Xylofi Limited, rebranding to Raylo Group Limited in March 2019.<ref>{{Cite web \|title=RAYLO GROUP LIMITED \|url=https://find-and-update.company-information.service.gov.uk/company/11554120 \|website=Companies House \|access-date=2026-02-12}}</ref> It is registered at 5 New Street Square, London, and is authorised and regulated by the [[Wikipedia:Financial Conduct Authority\|Financial Conduct Authority]] under Firm Reference Number 841488.<ref>{{Cite web \|title=Legal \|url=https://www.raylo.com/legal \|website=Raylo \|access-date=2026-02-12}}</ref>

Keith at 21:19, 12 February 2026

2026-02-12T21:19:07Z

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	*'''Audio:''' Apple AirPods, Bose headphones		*'''Audio:''' Apple AirPods, Bose headphones
	*'''Home appliances:''' Dyson vacuum cleaners and hair care products		*'''Home appliances:''' Dyson vacuum cleaners and hair care products

	~~Devices are available in both new and certified refurbished conditions.~~

	==See also==		==See also==

Keith: added bulletpoints

2026-02-12T21:16:49Z

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← Older revision		Revision as of 21:16, 12 February 2026
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	However, negative reviews and independent analyses have raised concerns about their business model:		However, negative reviews and independent analyses have raised concerns about their business model:

	'''Total cost of leasing:''' Independent financial commentators have questioned the value proposition of device leasing compared to outright purchase. Household Money Saving concluded that leasing "rarely stacks up" financially, estimating customers are typically £200–400 worse off compared to purchasing on interest-free finance and reselling the device.<ref>{{Cite web \|title=Raylo Review \|url=https://www.householdmoneysaving.com/raylo-review/ \|website=Household Money Saving \|access-date=2026-02-12}}</ref> Compare and Recycle calculated that leasing an iPhone 15 Pro for four years would cost approximately £565 more than buying outright.<ref>{{Cite web \|title=Phone rental: will you save or lose money? \|url=https://www.compareandrecycle.co.uk/blog/phone-rental-will-you-save-or-lose-money \|website=Compare and Recycle \|access-date=2026-02-12}}</ref> Proponents of the model note it may benefit consumers who cannot afford large upfront costs or prefer not to manage device resale.<ref>{{Cite web \|title=What is Raylo? Phone and Tech Subscription Explained \|url=https://www.techadvisor.com/article/3037645/what-is-raylo-phone-and-tech-subscription-explained.html \|website=Tech Advisor \|access-date=2026-02-12}}</ref>		* '''Total cost of leasing:''' Independent financial commentators have questioned the value proposition of device leasing compared to outright purchase. Household Money Saving concluded that leasing "rarely stacks up" financially, estimating customers are typically £200–400 worse off compared to purchasing on interest-free finance and reselling the device.<ref>{{Cite web \|title=Raylo Review \|url=https://www.householdmoneysaving.com/raylo-review/ \|website=Household Money Saving \|access-date=2026-02-12}}</ref> Compare and Recycle calculated that leasing an iPhone 15 Pro for four years would cost approximately £565 more than buying outright.<ref>{{Cite web \|title=Phone rental: will you save or lose money? \|url=https://www.compareandrecycle.co.uk/blog/phone-rental-will-you-save-or-lose-money \|website=Compare and Recycle \|access-date=2026-02-12}}</ref> Proponents of the model note it may benefit consumers who cannot afford large upfront costs or prefer not to manage device resale.<ref>{{Cite web \|title=What is Raylo? Phone and Tech Subscription Explained \|url=https://www.techadvisor.com/article/3037645/what-is-raylo-phone-and-tech-subscription-explained.html \|website=Tech Advisor \|access-date=2026-02-12}}</ref>

	'''Ownership expectations:''' Some customers have reported confusion over the lease-versus-purchase distinction, arriving at the end of their terms unaware that they did not own the device and that purchasing it would require a substantial additional payment (or, in some cases, would not be available at all).<ref>{{Cite web \|title=DRN-4395886 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|website=Financial Ombudsman Service \|access-date=2026-02-12}}</ref> The Financial Ombudsman has not upheld complaints against Raylo on these grounds, finding that the company's agreements clearly constitute hire agreements rather than credit sale agreements.		* '''Ownership expectations:''' Some customers have reported confusion over the lease-versus-purchase distinction, arriving at the end of their terms unaware that they did not own the device and that purchasing it would require a substantial additional payment (or, in some cases, would not be available at all).<ref>{{Cite web \|title=DRN-4395886 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|website=Financial Ombudsman Service \|access-date=2026-02-12}}</ref> The Financial Ombudsman has not upheld complaints against Raylo on these grounds, finding that the company's agreements clearly constitute hire agreements rather than credit sale agreements.

	===Pricing examples===		===Pricing examples===

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 |Description=Electronics leasing company
 }}
-==Consumer-impact summary==
+'''Raylo''' is a British [[electronics leasing]] company which offers consumers temporary use of smartphones, tablets, laptops, and other electronic devices on monthly subscription terms. Unlike payment plan models where the consumer acquires ownership at the end of the agreement, Raylo customers do not own the device at the conclusion of the lease, despite often paying more than the retail value of the item over the contract period.
-==Incidents==
+The company was incorporated on 5 September 2018 under the name Xylofi Limited, rebranding to Raylo Group Limited in March 2019.<ref>{{Cite web |title=RAYLO GROUP LIMITED |url=https://find-and-update.company-information.service.gov.uk/company/11554120 |website=Companies House |access-date=2026-02-12}}</ref> It is registered at 5 New Street Square, London, and is authorised and regulated by the [[Wikipedia:Financial Conduct Authority|Financial Conduct Authority]] under Firm Reference Number 841488.<ref>{{Cite web |title=Legal |url=https://www.raylo.com/legal |website=Raylo |access-date=2026-02-12}}</ref>
-This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
+==Business model==
-==Products==
+Raylo offers new and refurbished consumer electronics on subscription terms ranging from monthly rolling contracts to fixed 12, 24, or 36-month agreements.<ref>{{Cite web |title=How to lease a device with Raylo |url=https://help.raylo.com/en/articles/11666828-how-to-lease-a-device-with-raylo |website=Raylo Help Centre |access-date=2026-02-12}}</ref> The company performs a soft credit check during application, with a full credit search conducted only upon approval.<ref>{{Cite web |title=Monthly Rolling |url=https://www.raylo.com/monthly-rolling |website=Raylo |access-date=2026-02-12}}</ref>
-{{Ph-C-P}}
 ==See also==
 ==References==
 {{reflist}}
-[[Category:{{PAGENAME}}]]
+[[Category:Raylo]]

Keith: created page

2026-02-12T19:39:55Z

created page

New page

{{CompanyCargo
|Founded=2018-09-05
|Industry=Electronics leasing
|Type=Private
|Website=https://www.raylo.com/
|Description=Electronics leasing company
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

← Older revision		Revision as of 07:21, 23 February 2026
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	'''Raylo''' is a British [[Electronics leasing\|electronics leasing]] company which offers consumers temporary use of smartphones, tablets, laptops, and other electronic devices on monthly subscription terms. Unlike payment plan models where the consumer acquires ownership at the end of the agreement, Raylo customers do not own the device at the conclusion of the lease, despite often paying more than the retail value of the item over the contract period.		'''Raylo''' is a British [[Electronics leasing\|electronics leasing]] company which offers consumers temporary use of smartphones, tablets, laptops, and other electronic devices on monthly subscription terms. Unlike payment plan models where the consumer acquires ownership at the end of the agreement, Raylo customers do not own the device at the conclusion of the lease, despite often paying more than the retail value of the item over the contract period.

	The company was incorporated on 5 September 2018 under the name Xylofi Limited, rebranding to Raylo Group Limited in March 2019.<ref>{{Cite web \|title=RAYLO GROUP LIMITED \|url=https://find-and-update.company-information.service.gov.uk/company/11554120 \|website=Companies House \|access-date=2026-02-12}}</ref> It is registered at 5 New Street Square, London, and is authorised and regulated by the [[Wikipedia:Financial Conduct Authority\|Financial Conduct Authority]] under Firm Reference Number 841488.<ref>{{Cite web \|title=Legal \|url=https://www.raylo.com/legal \|website=Raylo \|access-date=2026-02-12}}</ref>		The company was incorporated on 5 September 2018 under the name Xylofi Limited, rebranding to Raylo Group Limited in March 2019.<ref>{{Cite web \|title=RAYLO GROUP LIMITED \|url=https://find-and-update.company-information.service.gov.uk/company/11554120 \|website=Companies House \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20250420092451/https://find-and-update.company-information.service.gov.uk/company/11554120 \|archive-date=20 Apr 2025}}</ref> It is registered at 5 New Street Square, London, and is authorised and regulated by the [[Wikipedia:Financial Conduct Authority\|Financial Conduct Authority]] under Firm Reference Number 841488.<ref>{{Cite web \|title=Legal \|url=https://www.raylo.com/legal \|website=Raylo \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20251007180329/https://www.raylo.com/legal \|archive-date=7 Oct 2025}}</ref>

	==Business model==		==Business model==

	Raylo offers new and refurbished consumer electronics on subscription terms ranging from monthly rolling contracts to fixed 12, 24, or 36-month agreements.<ref>{{Cite web \|title=How to lease a device with Raylo \|url=https://help.raylo.com/en/articles/11666828-how-to-lease-a-device-with-raylo \|website=Raylo Help Centre \|access-date=2026-02-12}}</ref> The company performs a soft credit check during application, with a full credit search conducted only upon approval.<ref>{{Cite web \|title=Monthly Rolling \|url=https://www.raylo.com/monthly-rolling \|website=Raylo \|access-date=2026-02-12}}</ref>		Raylo offers new and refurbished consumer electronics on subscription terms ranging from monthly rolling contracts to fixed 12, 24, or 36-month agreements.<ref>{{Cite web \|title=How to lease a device with Raylo \|url=https://help.raylo.com/en/articles/11666828-how-to-lease-a-device-with-raylo \|website=Raylo Help Centre \|access-date=2026-02-12}}</ref> The company performs a soft credit check during application, with a full credit search conducted only upon approval.<ref>{{Cite web \|title=Monthly Rolling \|url=https://www.raylo.com/monthly-rolling \|website=Raylo \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260212143547/https://www.raylo.com/ \|archive-date=12 Feb 2026}}</ref>

	At the end of a fixed term, customers may choose to upgrade to a new device, continue paying on a rolling monthly basis, return the device, or contact them to "discuss" purchasing the device.<ref>{{Cite web \|title=After the lease: what are my options? \|url=https://help.raylo.com/en/articles/11641134-end-of-subscription-options \|website=Raylo Help Centre \|access-date=2026-02-12}}</ref> The purchase price is determined by Raylo based on the device's residual market value at the time of purchase, rather than being a nominal fee. A [[Wikipedia:Financial Ombudsman Service\|Financial Ombudsman Service]] decision documented one customer being quoted £530.99 to purchase their device during a 24-month contract, or £269.99 after the term concluded.<ref>{{Cite web \|title=DRN-4395886 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|website=Financial Ombudsman Service \|access-date=2026-02-12}}</ref>		At the end of a fixed term, customers may choose to upgrade to a new device, continue paying on a rolling monthly basis, return the device, or contact them to "discuss" purchasing the device.<ref>{{Cite web \|title=After the lease: what are my options? \|url=https://help.raylo.com/en/articles/11641134-end-of-subscription-options \|website=Raylo Help Centre \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20251108100335/https://help.raylo.com/en/articles/11641134-end-of-subscription-options \|archive-date=8 Nov 2025}}</ref> The purchase price is determined by Raylo based on the device's residual market value at the time of purchase, rather than being a nominal fee. A [[Wikipedia:Financial Ombudsman Service\|Financial Ombudsman Service]] decision documented one customer being quoted £530.99 to purchase their device during a 24-month contract, or £269.99 after the term concluded.<ref>{{Cite web \|title=DRN-4395886 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|website=Financial Ombudsman Service \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260213213739/https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|archive-date=13 Feb 2026}}</ref>

	Early cancellation during a minimum term incurs fees of up to 18 times the monthly payment, depending on how far into the contract the customer has progressed.<ref>{{Cite web \|title=Returns, cancellations and what happens if your device is damaged \|url=https://help.raylo.com/en/articles/11686695-returns-cancellations-and-what-happens-if-your-device-is-damaged \|website=Raylo Help Centre \|access-date=2026-02-12}}</ref> A 14-day cooling-off period permits penalty-free returns.		Early cancellation during a minimum term incurs fees of up to 18 times the monthly payment, depending on how far into the contract the customer has progressed.<ref>{{Cite web \|title=Returns, cancellations and what happens if your device is damaged \|url=https://help.raylo.com/en/articles/11686695-returns-cancellations-and-what-happens-if-your-device-is-damaged \|website=Raylo Help Centre \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260116155014/https://help.raylo.com/en/articles/11686695-returns-cancellations-and-what-happens-if-your-device-is-damaged \|archive-date=16 Jan 2026}}</ref> A 14-day cooling-off period permits penalty-free returns.

	Returned devices must meet Raylo's "fair wear and tear" standards, which permit minor scratches and small dents but no cracks of any kind.<ref>{{Cite web \|title=Monthly Rolling \|url=https://www.raylo.com/monthly-rolling \|website=Raylo \|access-date=2026-02-12}}</ref> Devices returned in a condition below this standard are subject to repair charges.		Returned devices must meet Raylo's "fair wear and tear" standards, which permit minor scratches and small dents but no cracks of any kind.<ref>{{Cite web \|title=Monthly Rolling \|url=https://www.raylo.com/monthly-rolling \|website=Raylo \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260212143547/https://www.raylo.com/ \|archive-date=12 Feb 2026}}</ref> Devices returned in a condition below this standard are subject to repair charges.

	===Public criticism===		===Public criticism===

	Raylo maintains a rating of 4.5 out of 5 stars on [[Wikipedia:Trustpilot\|Trustpilot]] from approximately 21,000 reviews, with positive feedback commonly citing fast delivery, ease of ordering, and lower monthly costs compared to network contracts.<ref>{{Cite web \|title=Raylo Reviews \|url=https://uk.trustpilot.com/review/raylo.com \|website=Trustpilot \|access-date=2026-02-12}}</ref>		Raylo maintains a rating of 4.5 out of 5 stars on [[Wikipedia:Trustpilot\|Trustpilot]] from approximately 21,000 reviews, with positive feedback commonly citing fast delivery, ease of ordering, and lower monthly costs compared to network contracts.<ref>{{Cite web \|title=Raylo Reviews \|url=https://uk.trustpilot.com/review/raylo.com \|website=Trustpilot \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260217031930/https://uk.trustpilot.com/review/raylo.com \|archive-date=17 Feb 2026}}</ref>

	However, negative reviews and independent analyses have raised concerns about their business model:		However, negative reviews and independent analyses have raised concerns about their business model:

	* '''Total cost of leasing:''' Independent financial commentators have questioned the value proposition of device leasing compared to outright purchase. Household Money Saving concluded that leasing "rarely stacks up" financially, estimating customers are typically £200–400 worse off compared to purchasing on interest-free finance and reselling the device.<ref>{{Cite web \|title=Raylo Review \|url=https://www.householdmoneysaving.com/raylo-review/ \|website=Household Money Saving \|access-date=2026-02-12}}</ref> Compare and Recycle calculated that leasing an iPhone 15 Pro for four years would cost approximately £565 more than buying outright.<ref>{{Cite web \|title=Phone rental: will you save or lose money? \|url=https://www.compareandrecycle.co.uk/blog/phone-rental-will-you-save-or-lose-money \|website=Compare and Recycle \|access-date=2026-02-12}}</ref> Proponents of the model note it may benefit consumers who cannot afford large upfront costs or prefer not to manage device resale.<ref>{{Cite web \|title=What is Raylo? Phone and Tech Subscription Explained \|url=https://www.techadvisor.com/article/3037645/what-is-raylo-phone-and-tech-subscription-explained.html \|website=Tech Advisor \|access-date=2026-02-12}}</ref>		* '''Total cost of leasing:''' Independent financial commentators have questioned the value proposition of device leasing compared to outright purchase. Household Money Saving concluded that leasing "rarely stacks up" financially, estimating customers are typically £200–400 worse off compared to purchasing on interest-free finance and reselling the device.<ref>{{Cite web \|title=Raylo Review \|url=https://www.householdmoneysaving.com/raylo-review/ \|website=Household Money Saving \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20241202140102/https://www.householdmoneysaving.com/raylo-review/ \|archive-date=2 Dec 2024}}</ref> Compare and Recycle calculated that leasing an iPhone 15 Pro for four years would cost approximately £565 more than buying outright.<ref>{{Cite web \|title=Phone rental: will you save or lose money? \|url=https://www.compareandrecycle.co.uk/blog/phone-rental-will-you-save-or-lose-money \|website=Compare and Recycle \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20240224093654/https://www.compareandrecycle.co.uk/blog/phone-rental-will-you-save-or-lose-money \|archive-date=24 Feb 2024}}</ref> Proponents of the model note it may benefit consumers who cannot afford large upfront costs or prefer not to manage device resale.<ref>{{Cite web \|title=What is Raylo? Phone and Tech Subscription Explained \|url=https://www.techadvisor.com/article/3037645/what-is-raylo-phone-and-tech-subscription-explained.html \|website=Tech Advisor \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260213213739/https://www.techadvisor.com/article/3037645/what-is-raylo-phone-and-tech-subscription-explained.html \|archive-date=13 Feb 2026}}</ref>

	* '''Ownership expectations:''' Some customers have reported confusion over the lease-versus-purchase distinction, arriving at the end of their terms unaware that they did not own the device and that purchasing it would require a substantial additional payment (or, in some cases, would not be available at all).<ref>{{Cite web \|title=DRN-4395886 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|website=Financial Ombudsman Service \|access-date=2026-02-12}}</ref> The Financial Ombudsman has not upheld complaints against Raylo on these grounds, finding that the company's agreements clearly constitute hire agreements rather than credit sale agreements.		* '''Ownership expectations:''' Some customers have reported confusion over the lease-versus-purchase distinction, arriving at the end of their terms unaware that they did not own the device and that purchasing it would require a substantial additional payment (or, in some cases, would not be available at all).<ref>{{Cite web \|title=DRN-4395886 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|website=Financial Ombudsman Service \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260213213739/https://www.financial-ombudsman.org.uk/decision/DRN-4395886.pdf \|archive-date=13 Feb 2026}}</ref> The Financial Ombudsman has not upheld complaints against Raylo on these grounds, finding that the company's agreements clearly constitute hire agreements rather than credit sale agreements.

	===Pricing examples===		===Pricing examples===

	The following table shows example subscription costs for selected devices on a 36-month term, compared to typical UK retail prices. Prices are illustrative and subject to change.<ref>{{Cite web \|title=Raylo \|url=https://www.raylo.com/ \|website=Raylo \|access-date=2026-02-12}}</ref>		The following table shows example subscription costs for selected devices on a 36-month term, compared to typical UK retail prices. Prices are illustrative and subject to change.<ref>{{Cite web \|title=Raylo \|url=https://www.raylo.com/ \|website=Raylo \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260212143547/https://www.raylo.com/ \|archive-date=12 Feb 2026}}</ref>

	{\| class="wikitable"		{\| class="wikitable"
Line 39:		Line 39:
	!Device!!Monthly cost (36-month term)!!Total paid over 36 months!!Approximate UK price (Amazon, 2025/02/12)		!Device!!Monthly cost (36-month term)!!Total paid over 36 months!!Approximate UK price (Amazon, 2025/02/12)
	\|-		\|-
	\|Sony PlayStation 5 (1TB, disc edition)\|\|£11.59\|\|£417.24\|\|£449.85<ref>{{Cite web \|title=PlayStation 5 Console Slim \|url=https://www.amazon.co.uk/Playstation-711719577157-PlayStation-Console-Slim/dp/B0CM9VHGY7 \|website=Amazon UK \|access-date=2026-02-12}}</ref>		\|Sony PlayStation 5 (1TB, disc edition)\|\|£11.59\|\|£417.24\|\|£449.85<ref>{{Cite web \|title=PlayStation 5 Console Slim \|url=https://www.amazon.co.uk/Playstation-711719577157-PlayStation-Console-Slim/dp/B0CM9VHGY7 \|website=Amazon UK \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260113182949/https://www.amazon.co.uk/Playstation-711719577157-PlayStation-Console-Slim/dp/B0CM9VHGY7 \|archive-date=13 Jan 2026}}</ref>
	\|-		\|-
	\|Sony PlayStation 5 Pro (2TB)\|\|£18.08\|\|£650.88\|\|£625.99<ref>{{Cite web \|title=PlayStation 5 Pro \|url=https://www.amazon.co.uk/PlayStation-2faa94f2-f2aa-486a-83d6-8cc8625df8ed-5-Pro/dp/B0DJH2NS6R \|website=Amazon UK \|access-date=2026-02-12}}</ref>		\|Sony PlayStation 5 Pro (2TB)\|\|£18.08\|\|£650.88\|\|£625.99<ref>{{Cite web \|title=PlayStation 5 Pro \|url=https://www.amazon.co.uk/PlayStation-2faa94f2-f2aa-486a-83d6-8cc8625df8ed-5-Pro/dp/B0DJH2NS6R \|website=Amazon UK \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260109214102/https://www.amazon.co.uk/PlayStation-2faa94f2-f2aa-486a-83d6-8cc8625df8ed-5-Pro/dp/B0DJH2NS6R/ \|archive-date=9 Jan 2026}}</ref>
	\|-		\|-
	\|Samsung Galaxy S25 Ultra (256GB, new)\|\|£21.24<ref>{{Cite web \|title=New Samsung Galaxy S25 Ultra 5G 256GB \|url=https://www.raylo.com/products/new-samsung-galaxy-s25-ultra-5g-256gb-titanium-black?term=36-months \|website=Raylo \|access-date=2026-02-12}}</ref>\|\|£764.64\|\|£823.02<ref>{{Cite web \|title=Samsung Galaxy S25 Ultra 256GB \|url=https://www.amazon.co.uk/SAMSUNG-Galaxy-Ultra-Smartphone-Titanium-Gray/dp/B0DTHP4TJ9 \|website=Amazon UK \|access-date=2026-02-12}}</ref>		\|Samsung Galaxy S25 Ultra (256GB, new)\|\|£21.24<ref>{{Cite web \|title=New Samsung Galaxy S25 Ultra 5G 256GB \|url=https://www.raylo.com/products/new-samsung-galaxy-s25-ultra-5g-256gb-titanium-black?term=36-months \|website=Raylo \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260212143547/https://www.raylo.com/ \|archive-date=12 Feb 2026}}</ref>\|\|£764.64\|\|£823.02<ref>{{Cite web \|title=Samsung Galaxy S25 Ultra 256GB \|url=https://www.amazon.co.uk/SAMSUNG-Galaxy-Ultra-Smartphone-Titanium-Gray/dp/B0DTHP4TJ9 \|website=Amazon UK \|access-date=2026-02-12}}</ref>
	\|}		\|}

Line 50:		Line 50:
	==Notable devices leased==		==Notable devices leased==

	Raylo offers devices across several categories:<ref>{{Cite web \|title=Raylo \|url=https://www.raylo.com/ \|website=Raylo \|access-date=2026-02-12}}</ref>		Raylo offers devices across several categories:<ref>{{Cite web \|title=Raylo \|url=https://www.raylo.com/ \|website=Raylo \|access-date=2026-02-12 \|archive-url=http://web.archive.org/web/20260212143547/https://www.raylo.com/ \|archive-date=12 Feb 2026}}</ref>

	*'''Smartphones:''' Apple iPhone (including iPhone 17, 16, 15 series), Samsung Galaxy (including S25 series), Google Pixel (including Pixel 10)		*'''Smartphones:''' Apple iPhone (including iPhone 17, 16, 15 series), Samsung Galaxy (including S25 series), Google Pixel (including Pixel 10)