Revolut - Revision history

SCRIPTERBLOX: Expanded /* Repeated failure to prevent fraud */

2026-05-26T08:22:04Z

Expanded Repeated failure to prevent fraud

← Older revision		Revision as of 08:22, 26 May 2026
Line 68:		Line 68:

	==Repeated failure to prevent fraud==		==Repeated failure to prevent fraud==
	Revolut has a repeated history of being one the most frequently named financial institutions in UK fraud complaints.<ref>{{Cite news \|date=2024-08-14 \|title=‘I lost £165k to fraud in an hour’ - customers say they were let down by Revolut \|url=https://www.bbc.com/news/articles/cj6epzxdd77o \|url-status=live \|archive-url=https://web.archive.org/web/20260217213403/https://www.bbc.com/news/articles/cj6epzxdd77o \|archive-date=2026-02-17 \|access-date=2026-03-31 \|work=BBC}}</ref><ref name=":2">{{Cite news \|date=2024-04-24 \|title=Revolut fraud complaints to Ombudsman outstrip all banks \|url=https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|url-status=live \|archive-url=https://web.archive.org/web/20260304131535/https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|archive-date=2026-03-04 \|access-date=2026-03-31 \|work=Which?}}</ref><ref>{{Cite web \|title=DRN-4189491 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20250827233450/https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|archive-date=2025-08-27 \|access-date=2026-03-31 \|website=Financial Ombudsman Service (UK)}}</ref> The number of complaints of fraud reported to [https://www.reportfraud.police.uk/ Action Fraud], the UK reporting centre for fraud and cybercrime, by Revolut customers rose from 567 in February 2023 to 1,086 for February 2024.<ref>{{Cite news \|title=I'm a victim of scammers. But Revolut says 'no' to a refund \|url=https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|url-status=live \|archive-url=https://web.archive.org/web/20251201233704/https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|archive-date=2025-12-01 \|access-date=2026-03-31 \|work=The Guardian}}</ref> According to the Financial Ombudsman Service (FOS), it issued 3,458 fraud and scam-related 'views' to Revolut and its customers in 2023 surpassing any other provider.<ref name=":2" /> These issues arose in spite of the efforts in to combat fraud, by doubling the number of employs tasked to deal with the matter between 2021 and 2023.<ref>{{Cite news \|date=2023-10-31 \|title=Revolut doubles financial crime headcount since 2021 to combat fraud \|url=https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|url-status=live \|archive-url=https://web.archive.org/web/20250915090530/https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|archive-date=2025-09-15 \|access-date=2026-03-31 \|work=RTE}}</ref> These issues persisted into 2024 ~~with~~ 3,242 cases escalated by consumers over Authorized Push Payment (APP) fraud<ref>{{Cite web \|title=Revolut’s Security Weaknesses and Fraud Reimbursement Failures (2020–Present) \|url=https://revolutscamalert.com/revolut-security-and-refund-failures/ \|url-status=live \|access-date=2026-05-27}}</ref> and 2025 with 1,875 new cases on Revolut being more than 700 cases ahead of Barclays, this is whilst Revolut serves a significantly smaller customer base of around 12-13 million whilst Barclays serves more than 20 million.<ref>{{Cite news \|last=Cavaglieri \|first=Chiara \|date=2025-10-01 \|title=Revolut still the worst UK firm for fraud complaints, warns Which? \|url=https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|url-status=live \|archive-url=https://web.archive.org/web/20260424055527/https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|archive-date=2026-04-24 \|access-date=2026-05-04 \|work=Which?}}</ref><ref>{{Cite news \|last=O'Connor \|first=Kieran \|date=2025-10-02 \|title=Rising fraud disputes put Revolut back in the spotlight \|url=https://paymentexpert.com/2025/10/02/app-fraud-disputes-revolut-uk/ \|url-status=live \|archive-date= \|access-date=2025-10-02 \|work=Payment Expert}}</ref>		Revolut has a repeated history of being one the most frequently named financial institutions in UK fraud complaints.<ref>{{Cite news \|date=2024-08-14 \|title=‘I lost £165k to fraud in an hour’ - customers say they were let down by Revolut \|url=https://www.bbc.com/news/articles/cj6epzxdd77o \|url-status=live \|archive-url=https://web.archive.org/web/20260217213403/https://www.bbc.com/news/articles/cj6epzxdd77o \|archive-date=2026-02-17 \|access-date=2026-03-31 \|work=BBC}}</ref><ref name=":2">{{Cite news \|date=2024-04-24 \|title=Revolut fraud complaints to Ombudsman outstrip all banks \|url=https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|url-status=live \|archive-url=https://web.archive.org/web/20260304131535/https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|archive-date=2026-03-04 \|access-date=2026-03-31 \|work=Which?}}</ref><ref>{{Cite web \|title=DRN-4189491 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20250827233450/https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|archive-date=2025-08-27 \|access-date=2026-03-31 \|website=Financial Ombudsman Service (UK)}}</ref> The number of complaints of fraud reported to [https://www.reportfraud.police.uk/ Action Fraud], the UK reporting centre for fraud and cybercrime, by Revolut customers rose from 567 in February 2023 to 1,086 for February 2024.<ref>{{Cite news \|title=I'm a victim of scammers. But Revolut says 'no' to a refund \|url=https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|url-status=live \|archive-url=https://web.archive.org/web/20251201233704/https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|archive-date=2025-12-01 \|access-date=2026-03-31 \|work=The Guardian}}</ref> According to the Financial Ombudsman Service (FOS), it issued 3,458 fraud and scam-related 'views' to Revolut and its customers in 2023 surpassing any other provider.<ref name=":2" /> These issues arose in spite of the efforts to combat fraud, by doubling the number of employs tasked to deal with the matter between 2021 and 2023.<ref>{{Cite news \|date=2023-10-31 \|title=Revolut doubles financial crime headcount since 2021 to combat fraud \|url=https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|url-status=live \|archive-url=https://web.archive.org/web/20250915090530/https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|archive-date=2025-09-15 \|access-date=2026-03-31 \|work=RTE}}</ref> These issues persisted into 2024 where despite Revolut employing "Over 4,000 trained anti-financial crime professionals"<ref>{{Cite news \|last=Saulsbery \|first=Gabrielle \|date=2024-07-25 \|title=Revolut faces more fraud claims than other UK banks: report \|url=https://www.paymentsdive.com/news/revolut-faces-more-fraud-claims-than-other-uk-banks-report/722353/ \|url-status=live \|archive-url=https://web.archive.org/web/20260526081946/https://www.paymentsdive.com/news/revolut-faces-more-fraud-claims-than-other-uk-banks-report/722353/ \|archive-date=2026-05-26 \|access-date=2026-05-26 \|work=Payments Dive}}</ref> it faced 3,242 cases escalated by consumers over Authorized Push Payment (APP) fraud<ref>{{Cite web \|title=Revolut’s Security Weaknesses and Fraud Reimbursement Failures (2020–Present) \|url=https://revolutscamalert.com/revolut-security-and-refund-failures/ \|url-status=live \|access-date=2026-05-27}}</ref> and in 2025 with 1,875 new cases on Revolut, being more than 700 cases ahead of Barclays, this is whilst Revolut serves a significantly smaller customer base of around 12-13 million whilst Barclays serves more than 20 million.<ref>{{Cite news \|last=Cavaglieri \|first=Chiara \|date=2025-10-01 \|title=Revolut still the worst UK firm for fraud complaints, warns Which? \|url=https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|url-status=live \|archive-url=https://web.archive.org/web/20260424055527/https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|archive-date=2026-04-24 \|access-date=2026-05-04 \|work=Which?}}</ref><ref>{{Cite news \|last=O'Connor \|first=Kieran \|date=2025-10-02 \|title=Rising fraud disputes put Revolut back in the spotlight \|url=https://paymentexpert.com/2025/10/02/app-fraud-disputes-revolut-uk/ \|url-status=live \|archive-date= \|access-date=2025-10-02 \|work=Payment Expert}}</ref>

	Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud.		Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud.

Tracerneo: /* App explicitly blocked on Android ROMs claiming data security reasons (2024 - Present): */

2026-05-25T19:03:52Z

App explicitly blocked on Android ROMs claiming data security reasons (2024 - Present):

← Older revision		Revision as of 19:03, 25 May 2026
Line 55:		Line 55:
	This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].		This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].

	===App explicitly blocked on Android ROMs claiming data security reasons (''2024 - Present):''===		===App explicitly blocked on Android ROMs claiming data security reasons (''2024 - Present'')===
	{{Main\|Revolut blocked access for users with custom OS}}		{{Main\|Revolut blocked access for users with custom OS}}
	In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.		In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.

SCRIPTERBLOX: Added 2024 fraud stats

2026-05-25T14:25:35Z

Added 2024 fraud stats

← Older revision		Revision as of 14:25, 25 May 2026
Line 68:		Line 68:

	==Repeated failure to prevent fraud==		==Repeated failure to prevent fraud==
	Revolut has a repeated history of being one the most frequently named financial institutions in UK fraud complaints.<ref>{{Cite news \|date=2024-08-14 \|title=‘I lost £165k to fraud in an hour’ - customers say they were let down by Revolut \|url=https://www.bbc.com/news/articles/cj6epzxdd77o \|url-status=live \|archive-url=https://web.archive.org/web/20260217213403/https://www.bbc.com/news/articles/cj6epzxdd77o \|archive-date=2026-02-17 \|access-date=2026-03-31 \|work=BBC}}</ref><ref name=":2">{{Cite news \|date=2024-04-24 \|title=Revolut fraud complaints to Ombudsman outstrip all banks \|url=https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|url-status=live \|archive-url=https://web.archive.org/web/20260304131535/https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|archive-date=2026-03-04 \|access-date=2026-03-31 \|work=Which?}}</ref><ref>{{Cite web \|title=DRN-4189491 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20250827233450/https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|archive-date=2025-08-27 \|access-date=2026-03-31 \|website=Financial Ombudsman Service (UK)}}</ref> The number of complaints of fraud reported to [https://www.reportfraud.police.uk/ Action Fraud], the UK reporting centre for fraud and cybercrime, by Revolut customers rose from 567 in February 2023 to 1,086 for February 2024.<ref>{{Cite news \|title=I'm a victim of scammers. But Revolut says 'no' to a refund \|url=https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|url-status=live \|archive-url=https://web.archive.org/web/20251201233704/https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|archive-date=2025-12-01 \|access-date=2026-03-31 \|work=The Guardian}}</ref> According to the Financial Ombudsman Service (FOS), it issued 3,458 fraud and scam-related 'views' to Revolut and its customers in 2023 surpassing any other provider.<ref name=":2" /> These issues arose in spite of the efforts in to combat fraud, by doubling the number of employs tasked to deal with the matter between 2021 and 2023.<ref>{{Cite news \|date=2023-10-31 \|title=Revolut doubles financial crime headcount since 2021 to combat fraud \|url=https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|url-status=live \|archive-url=https://web.archive.org/web/20250915090530/https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|archive-date=2025-09-15 \|access-date=2026-03-31 \|work=RTE}}</ref> These issues persisted into 2025 with 1,875 new cases on Revolut being more than 700 cases ahead of Barclays, this is whilst Revolut serves a significantly smaller customer base of around 12-13 million whilst Barclays serves more than 20 million.<ref>{{Cite news \|last=Cavaglieri \|first=Chiara \|date=2025-10-01 \|title=Revolut still the worst UK firm for fraud complaints, warns Which? \|url=https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|url-status=live \|archive-url=https://web.archive.org/web/20260424055527/https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|archive-date=2026-04-24 \|access-date=2026-05-04 \|work=Which?}}</ref><ref>{{Cite news \|last=O'Connor \|first=Kieran \|date=2025-10-02 \|title=Rising fraud disputes put Revolut back in the spotlight \|url=https://paymentexpert.com/2025/10/02/app-fraud-disputes-revolut-uk/ \|url-status=live \|archive-date= \|access-date=2025-10-02 \|work=Payment Expert}}</ref>		Revolut has a repeated history of being one the most frequently named financial institutions in UK fraud complaints.<ref>{{Cite news \|date=2024-08-14 \|title=‘I lost £165k to fraud in an hour’ - customers say they were let down by Revolut \|url=https://www.bbc.com/news/articles/cj6epzxdd77o \|url-status=live \|archive-url=https://web.archive.org/web/20260217213403/https://www.bbc.com/news/articles/cj6epzxdd77o \|archive-date=2026-02-17 \|access-date=2026-03-31 \|work=BBC}}</ref><ref name=":2">{{Cite news \|date=2024-04-24 \|title=Revolut fraud complaints to Ombudsman outstrip all banks \|url=https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|url-status=live \|archive-url=https://web.archive.org/web/20260304131535/https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|archive-date=2026-03-04 \|access-date=2026-03-31 \|work=Which?}}</ref><ref>{{Cite web \|title=DRN-4189491 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20250827233450/https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|archive-date=2025-08-27 \|access-date=2026-03-31 \|website=Financial Ombudsman Service (UK)}}</ref> The number of complaints of fraud reported to [https://www.reportfraud.police.uk/ Action Fraud], the UK reporting centre for fraud and cybercrime, by Revolut customers rose from 567 in February 2023 to 1,086 for February 2024.<ref>{{Cite news \|title=I'm a victim of scammers. But Revolut says 'no' to a refund \|url=https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|url-status=live \|archive-url=https://web.archive.org/web/20251201233704/https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|archive-date=2025-12-01 \|access-date=2026-03-31 \|work=The Guardian}}</ref> According to the Financial Ombudsman Service (FOS), it issued 3,458 fraud and scam-related 'views' to Revolut and its customers in 2023 surpassing any other provider.<ref name=":2" /> These issues arose in spite of the efforts in to combat fraud, by doubling the number of employs tasked to deal with the matter between 2021 and 2023.<ref>{{Cite news \|date=2023-10-31 \|title=Revolut doubles financial crime headcount since 2021 to combat fraud \|url=https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|url-status=live \|archive-url=https://web.archive.org/web/20250915090530/https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|archive-date=2025-09-15 \|access-date=2026-03-31 \|work=RTE}}</ref> These issues persisted into 2024 with 3,242 cases escalated by consumers over Authorized Push Payment (APP) fraud<ref>{{Cite web \|title=Revolut’s Security Weaknesses and Fraud Reimbursement Failures (2020–Present) \|url=https://revolutscamalert.com/revolut-security-and-refund-failures/ \|url-status=live \|access-date=2026-05-27}}</ref> and 2025 with 1,875 new cases on Revolut being more than 700 cases ahead of Barclays, this is whilst Revolut serves a significantly smaller customer base of around 12-13 million whilst Barclays serves more than 20 million.<ref>{{Cite news \|last=Cavaglieri \|first=Chiara \|date=2025-10-01 \|title=Revolut still the worst UK firm for fraud complaints, warns Which? \|url=https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|url-status=live \|archive-url=https://web.archive.org/web/20260424055527/https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|archive-date=2026-04-24 \|access-date=2026-05-04 \|work=Which?}}</ref><ref>{{Cite news \|last=O'Connor \|first=Kieran \|date=2025-10-02 \|title=Rising fraud disputes put Revolut back in the spotlight \|url=https://paymentexpert.com/2025/10/02/app-fraud-disputes-revolut-uk/ \|url-status=live \|archive-date= \|access-date=2025-10-02 \|work=Payment Expert}}</ref>

	Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud.		Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud.

SCRIPTERBLOX: Added another source for /* Poor customer support */

2026-05-25T14:13:59Z

Added another source for Poor customer support

← Older revision		Revision as of 14:13, 25 May 2026
Line 73:		Line 73:

	==Poor customer support==		==Poor customer support==
	Whilst a broad trend in most industries, Revolut customer support is widely considered severely lacking. According to users most of the time they are put into a conversation with a bot and even if they manage to get through to a human their issues such as fraud will often be ignored<ref>{{Cite web \|date=2026-04-26 \|title=Revolut is the absolute pits when something goes wrong \|url=https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504081220/https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/?solution=53118598e5ad0f7953118598e5ad0f79&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58617f0226add79df55361ad99316696a63a&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref> or they will be continuously told to escalate the ticket where this would repeat.<ref name=":3">{{Cite web \|date=2025-08-01 \|title=Has anyone had bad experiences with Revolut? \|url=https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504075218/https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/?solution=36349442c3f7bef136349442c3f7bef1&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58616e08d8168d7144b1cca4aef7f2b3d72f&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref> In some cases customers claimed that support would poorly handle procedures such as transferring car insurance to another vehicle reportedly "two weeks after [the customer] returned it."<ref name=":3" />		Whilst a broad trend in most industries, Revolut customer support is widely considered severely lacking. According to users most of the time they are put into a conversation with a bot and even if they manage to get through to a human their issues such as fraud will often be ignored<ref>{{Cite web \|date=2026-04-26 \|title=Revolut is the absolute pits when something goes wrong \|url=https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504081220/https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/?solution=53118598e5ad0f7953118598e5ad0f79&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58617f0226add79df55361ad99316696a63a&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref><ref>{{Cite web \|date=2025-07-01 \|title=Revolut acts like they'll help in public, but will do nothing regardless. This is how they treat their customers. Be warned. \|url=https://www.reddit.com/r/Revolut/comments/1m1lq79/revolut_acts_like_theyll_help_in_public_but_will/?solution=0a17fa3c36299e110a17fa3c36299e11&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da5861b421f053ed82652cadb23b3e88730080&jsc_orig_r= \|url-status=live \|access-date=2026-05-27 \|website=Reddit}}</ref> or they will be continuously told to escalate the ticket where this would repeat.<ref name=":3">{{Cite web \|date=2025-08-01 \|title=Has anyone had bad experiences with Revolut? \|url=https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504075218/https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/?solution=36349442c3f7bef136349442c3f7bef1&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58616e08d8168d7144b1cca4aef7f2b3d72f&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref> In some cases customers claimed that support would poorly handle procedures such as transferring car insurance to another vehicle reportedly "two weeks after [the customer] returned it."<ref name=":3" />

	==See also==		==See also==

SCRIPTERBLOX: /* Repeated failure to prevent fraud */ Added Barcleys v Revolut customer base stats

2026-05-14T17:48:56Z

Repeated failure to prevent fraud: Added Barcleys v Revolut customer base stats

← Older revision		Revision as of 17:48, 14 May 2026
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	==Repeated failure to prevent fraud==		==Repeated failure to prevent fraud==
	Revolut has a repeated history of being one the most frequently named financial institutions in UK fraud complaints.<ref>{{Cite news \|date=2024-08-14 \|title=‘I lost £165k to fraud in an hour’ - customers say they were let down by Revolut \|url=https://www.bbc.com/news/articles/cj6epzxdd77o \|url-status=live \|archive-url=https://web.archive.org/web/20260217213403/https://www.bbc.com/news/articles/cj6epzxdd77o \|archive-date=2026-02-17 \|access-date=2026-03-31 \|work=BBC}}</ref><ref name=":2">{{Cite news \|date=2024-04-24 \|title=Revolut fraud complaints to Ombudsman outstrip all banks \|url=https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|url-status=live \|archive-url=https://web.archive.org/web/20260304131535/https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|archive-date=2026-03-04 \|access-date=2026-03-31 \|work=Which?}}</ref><ref>{{Cite web \|title=DRN-4189491 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20250827233450/https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|archive-date=2025-08-27 \|access-date=2026-03-31 \|website=Financial Ombudsman Service (UK)}}</ref> The number of complaints of fraud reported to [https://www.reportfraud.police.uk/ Action Fraud], the UK reporting centre for fraud and cybercrime, by Revolut customers rose from 567 in February 2023 to 1,086 for February 2024.<ref>{{Cite news \|title=I'm a victim of scammers. But Revolut says 'no' to a refund \|url=https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|url-status=live \|archive-url=https://web.archive.org/web/20251201233704/https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|archive-date=2025-12-01 \|access-date=2026-03-31 \|work=The Guardian}}</ref> According to the Financial Ombudsman Service (FOS), it issued 3,458 fraud and scam-related 'views' to Revolut and its customers in 2023 surpassing any other provider.<ref name=":2" /> These issues arose in spite of the efforts in to combat fraud, by doubling the number of employs tasked to deal with the matter between 2021 and 2023.<ref>{{Cite news \|date=2023-10-31 \|title=Revolut doubles financial crime headcount since 2021 to combat fraud \|url=https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|url-status=live \|archive-url=https://web.archive.org/web/20250915090530/https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|archive-date=2025-09-15 \|access-date=2026-03-31 \|work=RTE}}</ref> These issues persisted into 2025 with 1,875 new cases ~~with~~ Revolut.<ref>{{Cite news \|last=Cavaglieri \|first=Chiara \|date=2025-10-01 \|title=Revolut still the worst UK firm for fraud complaints, warns Which? \|url=https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|url-status=live \|archive-url=https://web.archive.org/web/20260424055527/https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|archive-date=2026-04-24 \|access-date=2026-05-04 \|work=Which?}}</ref>		Revolut has a repeated history of being one the most frequently named financial institutions in UK fraud complaints.<ref>{{Cite news \|date=2024-08-14 \|title=‘I lost £165k to fraud in an hour’ - customers say they were let down by Revolut \|url=https://www.bbc.com/news/articles/cj6epzxdd77o \|url-status=live \|archive-url=https://web.archive.org/web/20260217213403/https://www.bbc.com/news/articles/cj6epzxdd77o \|archive-date=2026-02-17 \|access-date=2026-03-31 \|work=BBC}}</ref><ref name=":2">{{Cite news \|date=2024-04-24 \|title=Revolut fraud complaints to Ombudsman outstrip all banks \|url=https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|url-status=live \|archive-url=https://web.archive.org/web/20260304131535/https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|archive-date=2026-03-04 \|access-date=2026-03-31 \|work=Which?}}</ref><ref>{{Cite web \|title=DRN-4189491 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20250827233450/https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|archive-date=2025-08-27 \|access-date=2026-03-31 \|website=Financial Ombudsman Service (UK)}}</ref> The number of complaints of fraud reported to [https://www.reportfraud.police.uk/ Action Fraud], the UK reporting centre for fraud and cybercrime, by Revolut customers rose from 567 in February 2023 to 1,086 for February 2024.<ref>{{Cite news \|title=I'm a victim of scammers. But Revolut says 'no' to a refund \|url=https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|url-status=live \|archive-url=https://web.archive.org/web/20251201233704/https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|archive-date=2025-12-01 \|access-date=2026-03-31 \|work=The Guardian}}</ref> According to the Financial Ombudsman Service (FOS), it issued 3,458 fraud and scam-related 'views' to Revolut and its customers in 2023 surpassing any other provider.<ref name=":2" /> These issues arose in spite of the efforts in to combat fraud, by doubling the number of employs tasked to deal with the matter between 2021 and 2023.<ref>{{Cite news \|date=2023-10-31 \|title=Revolut doubles financial crime headcount since 2021 to combat fraud \|url=https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|url-status=live \|archive-url=https://web.archive.org/web/20250915090530/https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|archive-date=2025-09-15 \|access-date=2026-03-31 \|work=RTE}}</ref> These issues persisted into 2025 with 1,875 new cases on Revolut being more than 700 cases ahead of Barclays, this is whilst Revolut serves a significantly smaller customer base of around 12-13 million whilst Barclays serves more than 20 million.<ref>{{Cite news \|last=Cavaglieri \|first=Chiara \|date=2025-10-01 \|title=Revolut still the worst UK firm for fraud complaints, warns Which? \|url=https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|url-status=live \|archive-url=https://web.archive.org/web/20260424055527/https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|archive-date=2026-04-24 \|access-date=2026-05-04 \|work=Which?}}</ref><ref>{{Cite news \|last=O'Connor \|first=Kieran \|date=2025-10-02 \|title=Rising fraud disputes put Revolut back in the spotlight \|url=https://paymentexpert.com/2025/10/02/app-fraud-disputes-revolut-uk/ \|url-status=live \|archive-date= \|access-date=2025-10-02 \|work=Payment Expert}}</ref>

	Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud.		Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud.

SCRIPTERBLOX: Added precise amount of emails sent for Revolut verify email spam

2026-05-13T13:03:06Z

Added precise amount of emails sent for *Revolut verify email spam*

← Older revision		Revision as of 13:03, 13 May 2026
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	===Revolut verify ID email spam===		===Revolut verify ID email spam===
	{{Main\|Revolut verify ID email spam}}		{{Main\|Revolut verify ID email spam}}
	When a customer does not complete their account setup Revolut sends them emails to pressure them to finish account setup.		When a customer does not complete their account setup Revolut sends them 7 emails to pressure them to finish account setup.

	===Revolut blocking Lyca Mobile automated payment blocking===		===Revolut blocking Lyca Mobile automated payment blocking===

SCRIPTERBLOX: Expanded "Poor customer support" section

2026-05-06T06:27:02Z

Expanded "Poor customer support" section

← Older revision		Revision as of 06:27, 6 May 2026
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	==Poor customer support==		==Poor customer support==
	Whilst a broad trend in most industries, Revolut customer support is widely considered severely lacking. According to users most of the time they are put into a conversation with a bot and even if they manage to get through to a human their issues such as fraud will often be ignored<ref>{{Cite web \|date=2026-04-26 \|title=Revolut is the absolute pits when something goes wrong \|url=https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504081220/https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/?solution=53118598e5ad0f7953118598e5ad0f79&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58617f0226add79df55361ad99316696a63a&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref> or they will be continuously told to escalate the ticket where this would repeat.<ref>{{Cite web \|date=2025-08-01 \|title=Has anyone had bad experiences with Revolut? \|url=https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504075218/https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/?solution=36349442c3f7bef136349442c3f7bef1&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58616e08d8168d7144b1cca4aef7f2b3d72f&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref>		Whilst a broad trend in most industries, Revolut customer support is widely considered severely lacking. According to users most of the time they are put into a conversation with a bot and even if they manage to get through to a human their issues such as fraud will often be ignored<ref>{{Cite web \|date=2026-04-26 \|title=Revolut is the absolute pits when something goes wrong \|url=https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504081220/https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/?solution=53118598e5ad0f7953118598e5ad0f79&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58617f0226add79df55361ad99316696a63a&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref> or they will be continuously told to escalate the ticket where this would repeat.<ref name=":3">{{Cite web \|date=2025-08-01 \|title=Has anyone had bad experiences with Revolut? \|url=https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504075218/https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/?solution=36349442c3f7bef136349442c3f7bef1&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58616e08d8168d7144b1cca4aef7f2b3d72f&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref> In some cases customers claimed that support would poorly handle procedures such as transferring car insurance to another vehicle reportedly "two weeks after [the customer] returned it."<ref name=":3" />

	==See also==		==See also==

SCRIPTERBLOX: Made grammar more legible in "Poor customer support" section

2026-05-06T06:23:08Z

Made grammar more legible in "Poor customer support" section

← Older revision		Revision as of 06:23, 6 May 2026
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	Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud.		Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud.

	== Poor customer support ==		==Poor customer support==
	Whilst a broad trend in most industries, Revolut customer support is widely considered severely lacking. According to users most of the time they are put into a conversation with a bot and even if they manage to get through to a ~~humane~~ will often ~~either ignore their issues~~<ref>{{Cite web \|date=2026-04-26 \|title=Revolut is the absolute pits when something goes wrong \|url=https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504081220/https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/?solution=53118598e5ad0f7953118598e5ad0f79&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58617f0226add79df55361ad99316696a63a&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref> ~~such as fraud~~ or continuously ~~tell the customer~~ to escalate the ticket ~~but continue to ignore it~~.<ref>{{Cite web \|date=2025-08-01 \|title=Has anyone had bad experiences with Revolut? \|url=https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504075218/https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/?solution=36349442c3f7bef136349442c3f7bef1&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58616e08d8168d7144b1cca4aef7f2b3d72f&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref>		Whilst a broad trend in most industries, Revolut customer support is widely considered severely lacking. According to users most of the time they are put into a conversation with a bot and even if they manage to get through to a human their issues such as fraud will often be ignored<ref>{{Cite web \|date=2026-04-26 \|title=Revolut is the absolute pits when something goes wrong \|url=https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504081220/https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/?solution=53118598e5ad0f7953118598e5ad0f79&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58617f0226add79df55361ad99316696a63a&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref> or they will be continuously told to escalate the ticket where this would repeat.<ref>{{Cite web \|date=2025-08-01 \|title=Has anyone had bad experiences with Revolut? \|url=https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504075218/https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/?solution=36349442c3f7bef136349442c3f7bef1&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58616e08d8168d7144b1cca4aef7f2b3d72f&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref>

	==See also==		==See also==

SCRIPTERBLOX: Added 2025 fraud statistics and section about poor customer support

2026-05-04T08:37:38Z

Added 2025 fraud statistics and section about poor customer support

← Older revision		Revision as of 08:37, 4 May 2026
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	==Repeated failure to prevent fraud==		==Repeated failure to prevent fraud==
	Revolut has a repeated history of being one the most frequently named financial institutions in UK fraud complaints.<ref>{{Cite news \|date=2024-08-14 \|title=‘I lost £165k to fraud in an hour’ - customers say they were let down by Revolut \|url=https://www.bbc.com/news/articles/cj6epzxdd77o \|url-status=live \|archive-url=https://web.archive.org/web/20260217213403/https://www.bbc.com/news/articles/cj6epzxdd77o \|archive-date=2026-02-17 \|access-date=2026-03-31 \|work=BBC}}</ref><ref name=":2">{{Cite news \|date=2024-04-24 \|title=Revolut fraud complaints to Ombudsman outstrip all banks \|url=https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|url-status=live \|archive-url=https://web.archive.org/web/20260304131535/https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|archive-date=2026-03-04 \|access-date=2026-03-31 \|work=Which?}}</ref><ref>{{Cite web \|title=DRN-4189491 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20250827233450/https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|archive-date=2025-08-27 \|access-date=2026-03-31 \|website=Financial Ombudsman Service (UK)}}</ref> The number of complaints of fraud reported to [https://www.reportfraud.police.uk/ Action Fraud], the UK reporting centre for fraud and cybercrime, by Revolut customers rose from 567 in February 2023 to 1,086 for February 2024.<ref>{{Cite news \|title=I'm a victim of scammers. But Revolut says 'no' to a refund \|url=https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|url-status=live \|archive-url=https://web.archive.org/web/20251201233704/https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|archive-date=2025-12-01 \|access-date=2026-03-31 \|work=The Guardian}}</ref> According to the Financial Ombudsman Service (FOS), it issued 3,458 fraud and scam-related 'views' to Revolut and its customers in 2023 surpassing any other provider.<ref name=":2" /> These issues arose in spite of the efforts in to combat fraud, by doubling the number of employs tasked to deal with the matter between 2021 and 2023.<ref>{{Cite news \|date=2023-10-31 \|title=Revolut doubles financial crime headcount since 2021 to combat fraud \|url=https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|url-status=live \|archive-url=https://web.archive.org/web/20250915090530/https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|archive-date=2025-09-15 \|access-date=2026-03-31 \|work=RTE}}</ref>		Revolut has a repeated history of being one the most frequently named financial institutions in UK fraud complaints.<ref>{{Cite news \|date=2024-08-14 \|title=‘I lost £165k to fraud in an hour’ - customers say they were let down by Revolut \|url=https://www.bbc.com/news/articles/cj6epzxdd77o \|url-status=live \|archive-url=https://web.archive.org/web/20260217213403/https://www.bbc.com/news/articles/cj6epzxdd77o \|archive-date=2026-02-17 \|access-date=2026-03-31 \|work=BBC}}</ref><ref name=":2">{{Cite news \|date=2024-04-24 \|title=Revolut fraud complaints to Ombudsman outstrip all banks \|url=https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|url-status=live \|archive-url=https://web.archive.org/web/20260304131535/https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw \|archive-date=2026-03-04 \|access-date=2026-03-31 \|work=Which?}}</ref><ref>{{Cite web \|title=DRN-4189491 \|url=https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20250827233450/https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf \|archive-date=2025-08-27 \|access-date=2026-03-31 \|website=Financial Ombudsman Service (UK)}}</ref> The number of complaints of fraud reported to [https://www.reportfraud.police.uk/ Action Fraud], the UK reporting centre for fraud and cybercrime, by Revolut customers rose from 567 in February 2023 to 1,086 for February 2024.<ref>{{Cite news \|title=I'm a victim of scammers. But Revolut says 'no' to a refund \|url=https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|url-status=live \|archive-url=https://web.archive.org/web/20251201233704/https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund \|archive-date=2025-12-01 \|access-date=2026-03-31 \|work=The Guardian}}</ref> According to the Financial Ombudsman Service (FOS), it issued 3,458 fraud and scam-related 'views' to Revolut and its customers in 2023 surpassing any other provider.<ref name=":2" /> These issues arose in spite of the efforts in to combat fraud, by doubling the number of employs tasked to deal with the matter between 2021 and 2023.<ref>{{Cite news \|date=2023-10-31 \|title=Revolut doubles financial crime headcount since 2021 to combat fraud \|url=https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|url-status=live \|archive-url=https://web.archive.org/web/20250915090530/https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ \|archive-date=2025-09-15 \|access-date=2026-03-31 \|work=RTE}}</ref> These issues persisted into 2025 with 1,875 new cases with Revolut.<ref>{{Cite news \|last=Cavaglieri \|first=Chiara \|date=2025-10-01 \|title=Revolut still the worst UK firm for fraud complaints, warns Which? \|url=https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|url-status=live \|archive-url=https://web.archive.org/web/20260424055527/https://www.which.co.uk/news/article/revolut-still-the-worst-uk-firm-for-fraud-complaints-warns-which-axqr43W94wLn \|archive-date=2026-04-24 \|access-date=2026-05-04 \|work=Which?}}</ref>

	Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud.		Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud.

			== Poor customer support ==
			Whilst a broad trend in most industries, Revolut customer support is widely considered severely lacking. According to users most of the time they are put into a conversation with a bot and even if they manage to get through to a humane will often either ignore their issues<ref>{{Cite web \|date=2026-04-26 \|title=Revolut is the absolute pits when something goes wrong \|url=https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504081220/https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/?solution=53118598e5ad0f7953118598e5ad0f79&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58617f0226add79df55361ad99316696a63a&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref> such as fraud or continuously tell the customer to escalate the ticket but continue to ignore it.<ref>{{Cite web \|date=2025-08-01 \|title=Has anyone had bad experiences with Revolut? \|url=https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/ \|url-status=live \|archive-url=https://web.archive.org/web/20260504075218/https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/?solution=36349442c3f7bef136349442c3f7bef1&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58616e08d8168d7144b1cca4aef7f2b3d72f&jsc_orig_r= \|archive-date=2026-05-04 \|access-date=2026-05-04 \|website=Reddit}}</ref>

	==See also==		==See also==

SCRIPTERBLOX at 10:01, 27 April 2026

2026-04-27T10:01:03Z

← Older revision		Revision as of 10:01, 27 April 2026
Line 62:		Line 62:
	{{Main\|Revolut verify ID email spam}}		{{Main\|Revolut verify ID email spam}}
	When a customer does not complete their account setup Revolut sends them emails to pressure them to finish account setup.		When a customer does not complete their account setup Revolut sends them emails to pressure them to finish account setup.

			===Revolut blocking Lyca Mobile automated payment blocking===
			{{Main\|Revolut blocking Lyca Mobile automated payment blocking}}
			Revolut explicitly disables the option to end automated payments to Lyca Mobile

	==Repeated failure to prevent fraud==		==Repeated failure to prevent fraud==