Revolut blocked access for users with custom OS - Revision history

Sojourna at 04:00, 17 May 2026

2026-05-17T04:00:39Z

← Older revision		Revision as of 04:00, 17 May 2026
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	\|ArticleType=Product		\|ArticleType=Product
	\|Type=Digital Restrictions		\|Type=Digital Restrictions
	\|Description=Revolut blocks required app functionality on custom OS		\|Description=Revolut blocks required app functionality on custom operating systems.
	}}		}}
	Revolut removed support to users with custom OS on their device
			Revolut removed support to users with custom OS on their device.

	==Background==		==Background==
	[[File:Revolut Block Custom OSs.jpg\|thumb\|In-app message announcing the custom OS support removal]]		[[File:Revolut Block Custom OSs.jpg\|thumb\|In-app message announcing the custom OS support removal]]
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	==Incident==		==Incident==

	In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503 \|url-status=live \|archive-url=http://web.archive.org/web/20260224114849/https://stacker.news/items/785503 \|archive-date=24 Feb 2026 \|website=[[stacker news]]}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem \|url-status=live \|archive-url=http://web.archive.org/web/20251219190942/https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem/ \|archive-date=19 Dec 2025 \|website=GrapheneOS Discussion Forum}}</ref><ref>{{Cite web \|last=innershark \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ \|url-status=live \|archive-url=http://web.archive.org/web/20260224115006/https://old.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ \|archive-date=24 Feb 2026 \|website=[[Reddit]]}}</ref><ref>{{Cite web \|last=GrapheneOS \|date=2024-12-09 \|title=GrapheneOS: "Revolut is misleading users..." \|url=https://grapheneos.social/@GrapheneOS/113623492156274859 \|url-status=live \|archive-url=http://web.archive.org/web/20251126021327/https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-date=26 Nov 2025 \|access-date= \|website=[[Mastodon]]}}</ref><ref>{{Cite web \|last=ILoveHexa92 \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ \|url-status=live \|archive-url=http://web.archive.org/web/20260224115127/https://old.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ \|archive-date=24 Feb 2026 \|website=[[Reddit]]}}</ref><ref>{{Cite web \|last=David \|first= \|date=2024-12-24 \|title=Urgent: do NOT upgrade Revolut’s app. \|url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 \|url-status=live \|archive-url=http://web.archive.org/web/20260224115217/https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 \|archive-date=24 Feb 2026 \|website=Sailfish OS Forum}}</ref>		In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503 \|url-status=live \|archive-url=http://web.archive.org/web/20260224114849/https://stacker.news/items/785503 \|archive-date=24 Feb 2026 \|website=[[stacker news]]}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem \|url-status=live \|archive-url=http://web.archive.org/web/20251219190942/https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem/ \|archive-date=19 Dec 2025 \|website=GrapheneOS Discussion Forum}}</ref><ref>{{Cite web \|last=innershark \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ \|url-status=live \|archive-url=http://web.archive.org/web/20260224115006/https://old.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ \|archive-date=24 Feb 2026 \|website=[[Reddit]]}}</ref><ref>{{Cite web \|last=GrapheneOS \|date=2024-12-09 \|title=GrapheneOS: "Revolut is misleading users..." \|url=https://grapheneos.social/@GrapheneOS/113623492156274859 \|url-status=live \|archive-url=http://web.archive.org/web/20251126021327/https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-date=26 Nov 2025 \|access-date= \|website=[[Mastodon]]}}</ref><ref>{{Cite web \|last=ILoveHexa92 \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ \|url-status=live \|archive-url=http://web.archive.org/web/20260224115127/https://old.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ \|archive-date=24 Feb 2026 \|website=[[Reddit]]}}</ref><ref>{{Cite web \|last=David \|first= \|date=2024-12-24 \|title=Urgent: do NOT upgrade Revolut’s app. \|url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 \|url-status=live \|archive-url=http://web.archive.org/web/20260224115217/https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 \|archive-date=24 Feb 2026 \|website=Sailfish OS Forum}}</ref>

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	If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.		If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.

	== ~~See also~~ ==		===Revolut's response===
			{{Ph-I-ComR}}

			==Consumer's response==
			{{Ph-I-ConR}}

			==See also==
	* [[Apps deliberately refusing to work on modded devices]]		* [[Apps deliberately refusing to work on modded devices]]

	==References==		==References==
	{{~~reflist~~}}		{{Reflist}}

			[[Category:Revolut]]

321321321a: Minor cargo data update

2026-05-15T19:55:49Z

Minor cargo data update

← Older revision		Revision as of 19:55, 15 May 2026
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	\|Product=Revolut		\|Product=Revolut
	\|ArticleType=Product		\|ArticleType=Product
	\|Type=		\|Type=Digital Restrictions
	\|Description=Revolut blocks required app functionality on custom OS		\|Description=Revolut blocks required app functionality on custom OS
	}}		}}

Rudxain: See also: apps refusing modded

2026-04-17T20:54:13Z

SCRIPTERBLOX: Added cargo fields

2026-03-28T14:13:18Z

Added cargo fields

← Older revision		Revision as of 14:13, 28 March 2026
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	{{IncidentCargo		{{IncidentCargo
	\|Company=Revolut		\|Company=Revolut
	\|StartDate=		\|StartDate=2024-11-00
	\|EndDate=		\|EndDate=
	\|Status=		\|Status=Active
	\|ProductLine=		\|ProductLine=
	\|Product=		\|Product=Revolut
	\|ArticleType=		\|ArticleType=Product
	\|Type=		\|Type=
	\|Description=		\|Description=Revolut blocks required app functionality on custom OS
	}}		}}
	Revolut removed support to users with custom OS on their device		Revolut removed support to users with custom OS on their device

Andrew V: /* References */

2026-03-19T21:05:46Z

References

← Older revision		Revision as of 21:05, 19 March 2026
Line 18:		Line 18:
	==Incident==		==Incident==

	In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503 \|archive-url=http://web.archive.org/web/20260224114849/https://stacker.news/items/785503 \|archive-date=24 Feb 2026}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem \|archive-url=http://web.archive.org/web/20251219190942/https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem/ \|archive-date=19 Dec 2025}}</ref><ref>{{Cite web \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ \|archive-url=http://web.archive.org/web/20260224115006/https://old.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ \|archive-date=24 Feb 2026}}</ref><ref>{{Cite web \|last=GrapheneOS \|title=~~Mastodon~~ \|url=https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-url=http://web.archive.org/web/20251126021327/https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-date=26 Nov 2025}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ \|archive-url=http://web.archive.org/web/20260224115127/https://old.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ \|archive-date=24 Feb 2026}}</ref><ref>{{Cite web \|date=2024-12-24 \|title=Urgent: do NOT upgrade Revolut’s app. ~~- Sailfish OS Forum~~ \|url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 \|archive-url=http://web.archive.org/web/20260224115217/https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 \|archive-date=24 Feb 2026}}</ref>		In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503 \|url-status=live \|archive-url=http://web.archive.org/web/20260224114849/https://stacker.news/items/785503 \|archive-date=24 Feb 2026 \|website=[[stacker news]]}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem \|url-status=live \|archive-url=http://web.archive.org/web/20251219190942/https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem/ \|archive-date=19 Dec 2025 \|website=GrapheneOS Discussion Forum}}</ref><ref>{{Cite web \|last=innershark \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ \|url-status=live \|archive-url=http://web.archive.org/web/20260224115006/https://old.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ \|archive-date=24 Feb 2026 \|website=[[Reddit]]}}</ref><ref>{{Cite web \|last=GrapheneOS \|date=2024-12-09 \|title=GrapheneOS: "Revolut is misleading users..." \|url=https://grapheneos.social/@GrapheneOS/113623492156274859 \|url-status=live \|archive-url=http://web.archive.org/web/20251126021327/https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-date=26 Nov 2025 \|access-date= \|website=[[Mastodon]]}}</ref><ref>{{Cite web \|last=ILoveHexa92 \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ \|url-status=live \|archive-url=http://web.archive.org/web/20260224115127/https://old.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ \|archive-date=24 Feb 2026 \|website=[[Reddit]]}}</ref><ref>{{Cite web \|last=David \|first= \|date=2024-12-24 \|title=Urgent: do NOT upgrade Revolut’s app. \|url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 \|url-status=live \|archive-url=http://web.archive.org/web/20260224115217/https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 \|archive-date=24 Feb 2026 \|website=Sailfish OS Forum}}</ref>

	Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.		Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.

Bananabot: Added archive URLs for 4 citation(s) using CRWCitationBot

2026-02-24T12:12:02Z

Added archive URLs for 4 citation(s) using CRWCitationBot

← Older revision		Revision as of 12:12, 24 February 2026
Line 18:		Line 18:
	==Incident==		==Incident==

	In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem \|archive-url=http://web.archive.org/web/20251219190942/https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem/ \|archive-date=19 Dec 2025}}</ref><ref>{{Cite web \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web \|last=GrapheneOS \|title=Mastodon \|url=https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-url=http://web.archive.org/web/20251126021327/https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-date=26 Nov 2025}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref><ref>{{Cite web \|date=2024-12-24 \|title=Urgent: do NOT upgrade Revolut’s app. - Sailfish OS Forum \|url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21}}</ref>		In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503 \|archive-url=http://web.archive.org/web/20260224114849/https://stacker.news/items/785503 \|archive-date=24 Feb 2026}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem \|archive-url=http://web.archive.org/web/20251219190942/https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem/ \|archive-date=19 Dec 2025}}</ref><ref>{{Cite web \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ \|archive-url=http://web.archive.org/web/20260224115006/https://old.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ \|archive-date=24 Feb 2026}}</ref><ref>{{Cite web \|last=GrapheneOS \|title=Mastodon \|url=https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-url=http://web.archive.org/web/20251126021327/https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-date=26 Nov 2025}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ \|archive-url=http://web.archive.org/web/20260224115127/https://old.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ \|archive-date=24 Feb 2026}}</ref><ref>{{Cite web \|date=2024-12-24 \|title=Urgent: do NOT upgrade Revolut’s app. - Sailfish OS Forum \|url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 \|archive-url=http://web.archive.org/web/20260224115217/https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 \|archive-date=24 Feb 2026}}</ref>

	Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.		Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.

Bananabot: Added archive URLs for 2 citation(s) using CRWCitationBot

2026-02-23T07:30:39Z

Added archive URLs for 2 citation(s) using CRWCitationBot

← Older revision		Revision as of 07:30, 23 February 2026
Line 18:		Line 18:
	==Incident==		==Incident==

	In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web \|last=GrapheneOS \|title=Mastodon \|url=https://grapheneos.social/@GrapheneOS/113623492156274859}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref><ref>{{Cite web \|date=2024-12-24 \|title=Urgent: do NOT upgrade Revolut’s app. - Sailfish OS Forum \|url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21}}</ref>		In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem \|archive-url=http://web.archive.org/web/20251219190942/https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem/ \|archive-date=19 Dec 2025}}</ref><ref>{{Cite web \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web \|last=GrapheneOS \|title=Mastodon \|url=https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-url=http://web.archive.org/web/20251126021327/https://grapheneos.social/@GrapheneOS/113623492156274859 \|archive-date=26 Nov 2025}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref><ref>{{Cite web \|date=2024-12-24 \|title=Urgent: do NOT upgrade Revolut’s app. - Sailfish OS Forum \|url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21}}</ref>

	Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.		Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.

Bythmusters: added cargo

2026-02-03T02:54:41Z

added cargo

@@ Line 1: / Line 1: @@
 {{StubNotice}}
+{{IncidentCargo
 Revolut removed support to users with custom OS on their device
 ==Background==

Arusekk: Extra reference

2025-11-05T20:14:11Z

Extra reference

← Older revision		Revision as of 20:14, 5 November 2025
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	==Incident==		==Incident==

	In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web \|last=GrapheneOS \|title=Mastodon \|url=https://grapheneos.social/@GrapheneOS/113623492156274859}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref>		In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web \|last=GrapheneOS \|title=Mastodon \|url=https://grapheneos.social/@GrapheneOS/113623492156274859}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref><ref>{{Cite web \|date=2024-12-24 \|title=Urgent: do NOT upgrade Revolut’s app. - Sailfish OS Forum \|url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21}}</ref>

	Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.		Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.

Cr-cat: Consumer support refusal to fix the problem

2025-08-06T12:18:01Z

Consumer support refusal to fix the problem

← Older revision		Revision as of 12:18, 6 August 2025
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	In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web \|last=GrapheneOS \|title=Mastodon \|url=https://grapheneos.social/@GrapheneOS/113623492156274859}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref>		In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web \|date=2024-11-27 \|title=PSA: warning for graphene os users and revolut customers \|url=https://stacker.news/items/785503}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Revolut mobile finance - not supported on devices with custom firmware problem \|url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web \|date=2024-11-30 \|title=Revolut stopped working on Graphene OS \|url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web \|last=GrapheneOS \|title=Mastodon \|url=https://grapheneos.social/@GrapheneOS/113623492156274859}}</ref><ref>{{Cite web \|date=2024-11-27 \|title=Graphene OS bot supporter? \|url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref>

			Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.

			While subjective to interpretation, this practice may infringe on users' rights, particularly within the EU.

			Under Directive 2015/2366 (PSD2), specifically [https://eur-lex.europa.eu/eli/dir/2015/2366/oj/eng Articles 68 and 97], Revolut has a legal obligation to guarantee access to payment services for duly authenticated users.

			If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.

	==References==		==References==
	{{reflist}}		{{reflist}}

← Older revision		Revision as of 20:54, 17 April 2026
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	If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.		If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.

			== See also ==

			* [[Apps deliberately refusing to work on modded devices]]

	==References==		==References==
	{{reflist}}		{{reflist}}