Smartaira Plume Wi-Fi motion detection - Revision history

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2026-05-13T02:43:10Z

Sojourna moved page Smartaira & plume wifi motion detection to Smartaira Plume Wi-Fi motion detection without leaving a redirect: Misspelled title

← Older revision		Revision as of 02:43, 13 May 2026
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			{{Cleanup\|Issue 1 = Excessive usage of ampersand.\|Issue 2 = Page format inconsistent with [[Template:IncidentPreload]].\|Issue 3 = Bananabot marked pages as dead regardless of actual link status.}}
	{{IncidentCargo		{{IncidentCargo
	\|Company=Smartaira, Plume		\|Company=Smartaira, Plume
	\|StartDate=		\|StartDate=2025
	\|EndDate=		\|EndDate=
	\|Status=Active		\|Status=Active
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	\|ArticleType=Incident		\|ArticleType=Incident
	\|Type=Privacy, Surveillance		\|Type=Privacy, Surveillance
	\|Description=Tenants living in buildings serviced by Smartaira have Plume Wi-Fi routers capable of motion detection in their home, raising privacy concerns		\|Description=Tenants living in buildings serviced by Smartaira have Plume Wi-Fi routers capable of motion detection in their home, raising privacy concerns.
	}}		}}

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	==References==		==References==
	{{~~reflist~~}}		{{Reflist}}

	[[Category:Privacy incidents]]		[[Category:Privacy incidents]]
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	[[Category:Plume]]		[[Category:Plume]]
	[[Category:Smartaira]]		[[Category:Smartaira]]
	~~[[Category:2025 incidents]]~~

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	==Consumer impact==		==Consumer impact==
	The presence of Wi‑Fi‑based motion detection & motion history in a centrally administered, bulk network raises tenant privacy concerns about occupancy tracking & behavioral profiling in the home, given Plume's documentation of motion histories & inferences.<ref name="plume-privacy-notice" /> Plume provides user‑facing motion alert notifications & a motion history view in its app, showing the granularity of data available about in‑home activity patterns.<ref>{{cite web \|title=How do I set up motion alert notifications? \|url=https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications \|archive-url=https://web.archive.org/web/20260222225525/https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications?language=en_US \|archive-date=22 Feb 2026\|access-date=2025-11-18 \|website=Plume Support}}</ref><ref>{{cite web \|url=https://support.plume.com/s/topic/0TO6g000000x9deGAA/motion \|title=Motion (topic hub) \|website=Plume Support \|access-date=2025-11-18}}</ref> In administrator‑managed networks, Plume states that the Customer Network administrator, NOT the resident, has the option to disable motion sensing, which is relevant to opt‑out control in bulk deployments.<ref name="plume-customer-privacy" />		The presence of Wi‑Fi‑based motion detection & motion history in a centrally administered, bulk network raises tenant privacy concerns about occupancy tracking & behavioral profiling in the home, given Plume's documentation of motion histories & inferences.<ref name="plume-privacy-notice" /> Plume provides user‑facing motion alert notifications & a motion history view in its app, showing the granularity of data available about in‑home activity patterns.<ref>{{cite web \|title=How do I set up motion alert notifications? \|url=https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications \|archive-url=https://web.archive.org/web/20260222225525/https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications?language=en_US \|archive-date=22 Feb 2026\|access-date=2025-11-18 \|website=Plume Support}}</ref><ref>{{cite web \|url=https://support.plume.com/s/topic/0TO6g000000x9deGAA/motion \|title=Motion (topic hub) \|website=Plume Support \|access-date=2025-11-18 \|archive-url=https://web.archive.org/web/20260224110155/https://support.plume.com/s/topic/0TO6g000000x9deGAA/motion?language=en_US \|archive-date=24 Feb 2026}}</ref> In administrator‑managed networks, Plume states that the Customer Network administrator, NOT the resident, has the option to disable motion sensing, which is relevant to opt‑out control in bulk deployments.<ref name="plume-customer-privacy" />

	==References==		==References==

Bananabot: Re-archived 3 citation(s) from archive.today to web.archive.org using CRWCitationBot

2026-02-22T22:55:43Z

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← Older revision		Revision as of 22:55, 22 February 2026
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	==Background==		==Background==
	Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider for their apartment, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref name="smartaira-owners">{{cite web \|title=Property Owners \|url=https://smartaira.com/property-owners/ \|archive-url=https://web.archive.org/web/20251201221816/https://smartaira.com/property-owners/ \|archive-date=1 Dec 2025 \|access-date=2025-11-18 \|website=Smartaira}}</ref><ref name="smartaira-wifi-faqs">{{cite web \|title=Dedicated Wi‑Fi FAQs \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|archive-url=https://~~archive~~.ph/~~oBHrd~~ \|archive-date=~~9 Feb 2026~~ \|access-date=2025-11-18 \|website=Smartaira}}</ref>		Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider for their apartment, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref name="smartaira-owners">{{cite web \|title=Property Owners \|url=https://smartaira.com/property-owners/ \|archive-url=https://web.archive.org/web/20251201221816/https://smartaira.com/property-owners/ \|archive-date=1 Dec 2025 \|access-date=2025-11-18 \|website=Smartaira}}</ref><ref name="smartaira-wifi-faqs">{{cite web \|title=Dedicated Wi‑Fi FAQs \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|archive-url=http://web.archive.org/web/20251121151802/https://communities.smartaira.com/dedicated-wifi-faqs \|archive-date=21 Nov 2025\|access-date=2025-11-18 \|website=Smartaira}}</ref>

	Plume's motion sensing technology, known as "Plume Motion" or "Sense," uses Wi‑Fi signal disruptions to detect movement in the home. This allows a Wi‑Fi router to double as a passive motion detector by analyzing how wireless signals fluctuate when someone moves through a space.<ref name="plume-privacy-notice">{{cite web \|date=2024-07-01 \|title=Privacy Rights Notice (U.S.) \|url=https://www.plume.com/legal/privacy-rights-notice \|archive-url=https://web.archive.org/web/20240806020718/https://www.plume.com/legal/privacy-rights-notice \|archive-date=6 Aug 2024 \|access-date=2025-11-18 \|website=Plume}}</ref><ref>{{cite web \|title=Plume HomePass® Sense \|url=https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|archive-url=https://web.archive.org/web/20250905151516/https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|archive-date=5 Sep 2025 \|access-date=2025-11-18 \|website=Armstrong}}</ref>		Plume's motion sensing technology, known as "Plume Motion" or "Sense," uses Wi‑Fi signal disruptions to detect movement in the home. This allows a Wi‑Fi router to double as a passive motion detector by analyzing how wireless signals fluctuate when someone moves through a space.<ref name="plume-privacy-notice">{{cite web \|date=2024-07-01 \|title=Privacy Rights Notice (U.S.) \|url=https://www.plume.com/legal/privacy-rights-notice \|archive-url=https://web.archive.org/web/20240806020718/https://www.plume.com/legal/privacy-rights-notice \|archive-date=6 Aug 2024 \|access-date=2025-11-18 \|website=Plume}}</ref><ref>{{cite web \|title=Plume HomePass® Sense \|url=https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|archive-url=https://web.archive.org/web/20250905151516/https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|archive-date=5 Sep 2025 \|access-date=2025-11-18 \|website=Armstrong}}</ref>
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	==Legal context==		==Legal context==
	Plume's U.S. Privacy Rights Notice serves as a CCPA/CPRA "Notice at Collection" & lists categories of data processed for Plume Home, including "motion in the home … collected as disruptions in Wi‑Fi waves … which collectively provide a pattern of motion & motion history," as well as inferences drawn to create behavioral profiles.<ref name="plume-privacy-notice" /> Plume's Customer Privacy Policy further clarifies that a Customer Network administrator can disable motion sensing, at which point Plume will no longer collect live motion data or generate motion reports. However, this does not mean that the tenant has the ability to disable motion sensing. <ref name="plume-customer-privacy">{{cite web \|title=Customer Privacy Policy \|url=https://www.plume.com/legal/privacy \|archive-url=https://archive.ph/~~1nP2Q~~ \|archive-date=9 Feb 2026 \|access-date=2025-11-18 \|website=Plume}}</ref>		Plume's U.S. Privacy Rights Notice serves as a CCPA/CPRA "Notice at Collection" & lists categories of data processed for Plume Home, including "motion in the home … collected as disruptions in Wi‑Fi waves … which collectively provide a pattern of motion & motion history," as well as inferences drawn to create behavioral profiles.<ref name="plume-privacy-notice" /> Plume's Customer Privacy Policy further clarifies that a Customer Network administrator can disable motion sensing, at which point Plume will no longer collect live motion data or generate motion reports. However, this does not mean that the tenant has the ability to disable motion sensing. <ref name="plume-customer-privacy">{{cite web \|title=Customer Privacy Policy \|url=https://www.plume.com/legal/privacy \|archive-url=https://web.archive.org/web/20260222225412/https://www.plume.com/legal/privacy \|archive-date=22 Feb 2026\|access-date=2025-11-18 \|website=Plume}}</ref>

	==Business context==		==Business context==
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	==Consumer impact==		==Consumer impact==
	The presence of Wi‑Fi‑based motion detection & motion history in a centrally administered, bulk network raises tenant privacy concerns about occupancy tracking & behavioral profiling in the home, given Plume's documentation of motion histories & inferences.<ref name="plume-privacy-notice" /> Plume provides user‑facing motion alert notifications & a motion history view in its app, showing the granularity of data available about in‑home activity patterns.<ref>{{cite web \|title=How do I set up motion alert notifications? \|url=https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications \|archive-url=https://archive.ph/~~0KCq2~~ \|archive-date=9 Feb 2026 \|access-date=2025-11-18 \|website=Plume Support}}</ref><ref>{{cite web \|url=https://support.plume.com/s/topic/0TO6g000000x9deGAA/motion \|title=Motion (topic hub) \|website=Plume Support \|access-date=2025-11-18}}</ref> In administrator‑managed networks, Plume states that the Customer Network administrator, NOT the resident, has the option to disable motion sensing, which is relevant to opt‑out control in bulk deployments.<ref name="plume-customer-privacy" />		The presence of Wi‑Fi‑based motion detection & motion history in a centrally administered, bulk network raises tenant privacy concerns about occupancy tracking & behavioral profiling in the home, given Plume's documentation of motion histories & inferences.<ref name="plume-privacy-notice" /> Plume provides user‑facing motion alert notifications & a motion history view in its app, showing the granularity of data available about in‑home activity patterns.<ref>{{cite web \|title=How do I set up motion alert notifications? \|url=https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications \|archive-url=https://web.archive.org/web/20260222225525/https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications?language=en_US \|archive-date=22 Feb 2026\|access-date=2025-11-18 \|website=Plume Support}}</ref><ref>{{cite web \|url=https://support.plume.com/s/topic/0TO6g000000x9deGAA/motion \|title=Motion (topic hub) \|website=Plume Support \|access-date=2025-11-18}}</ref> In administrator‑managed networks, Plume states that the Customer Network administrator, NOT the resident, has the option to disable motion sensing, which is relevant to opt‑out control in bulk deployments.<ref name="plume-customer-privacy" />

	==References==		==References==

Trinity: Added archived reference links

2026-02-09T18:09:51Z

Added archived reference links

← Older revision		Revision as of 18:09, 9 February 2026
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	==Background==		==Background==
	Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider for their apartment, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref name="smartaira-owners">{{cite web \|url=https://smartaira.com/property-owners/ \|~~title~~=~~Property Owners~~ \|~~website~~=~~Smartaira~~ \|access-date=2025-11-18}}</ref><ref name="smartaira-wifi-faqs">{{cite web \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|~~title~~=~~Dedicated Wi‑Fi FAQs~~ \|~~website~~=~~Smartaira~~ \|access-date=2025-11-18}}</ref>		Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider for their apartment, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref name="smartaira-owners">{{cite web \|title=Property Owners \|url=https://smartaira.com/property-owners/ \|archive-url=https://web.archive.org/web/20251201221816/https://smartaira.com/property-owners/ \|archive-date=1 Dec 2025 \|access-date=2025-11-18 \|website=Smartaira}}</ref><ref name="smartaira-wifi-faqs">{{cite web \|title=Dedicated Wi‑Fi FAQs \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|archive-url=https://archive.ph/oBHrd \|archive-date=9 Feb 2026 \|access-date=2025-11-18 \|website=Smartaira}}</ref>

	Plume's motion sensing technology, known as "Plume Motion" or "Sense," uses Wi‑Fi signal disruptions to detect movement in the home. This allows a Wi‑Fi router to double as a passive motion detector by analyzing how wireless signals fluctuate when someone moves through a space.<ref name="plume-privacy-notice">{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|~~title~~=~~Privacy Rights Notice (U~~.S.~~) \|website=Plume~~ \|date=2024~~-07-01~~ \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|~~title~~=~~Plume HomePass® Sense~~ \|~~website~~=~~Armstrong~~ \|access-date=2025-11-18}}</ref>		Plume's motion sensing technology, known as "Plume Motion" or "Sense," uses Wi‑Fi signal disruptions to detect movement in the home. This allows a Wi‑Fi router to double as a passive motion detector by analyzing how wireless signals fluctuate when someone moves through a space.<ref name="plume-privacy-notice">{{cite web \|date=2024-07-01 \|title=Privacy Rights Notice (U.S.) \|url=https://www.plume.com/legal/privacy-rights-notice \|archive-url=https://web.archive.org/web/20240806020718/https://www.plume.com/legal/privacy-rights-notice \|archive-date=6 Aug 2024 \|access-date=2025-11-18 \|website=Plume}}</ref><ref>{{cite web \|title=Plume HomePass® Sense \|url=https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|archive-url=https://web.archive.org/web/20250905151516/https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|archive-date=5 Sep 2025 \|access-date=2025-11-18 \|website=Armstrong}}</ref>

	In installations where Smartaira & Plume jointly provide internet to residents, access points are typically pre‑installed in each unit, & residents are provided personal Wi‑Fi credentials with VLAN isolation. In‑unit access points expose Ethernet ports for wired devices, & residents may request pass‑through to use a personal router (with limited support).<ref name="smartaira-wifi-faqs" />		In installations where Smartaira & Plume jointly provide internet to residents, access points are typically pre‑installed in each unit, & residents are provided personal Wi‑Fi credentials with VLAN isolation. In‑unit access points expose Ethernet ports for wired devices, & residents may request pass‑through to use a personal router (with limited support).<ref name="smartaira-wifi-faqs" />
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	==Legal context==		==Legal context==
	Plume's U.S. Privacy Rights Notice serves as a CCPA/CPRA "Notice at Collection" & lists categories of data processed for Plume Home, including "motion in the home … collected as disruptions in Wi‑Fi waves … which collectively provide a pattern of motion & motion history," as well as inferences drawn to create behavioral profiles.<ref name="plume-privacy-notice" /> Plume's Customer Privacy Policy further clarifies that a Customer Network administrator can disable motion sensing, at which point Plume will no longer collect live motion data or generate motion reports. However, this does not mean that the tenant has the ability to disable motion sensing. <ref name="plume-customer-privacy">{{cite web \|url=https://www.plume.com/legal/privacy \|~~title~~=~~Customer Privacy Policy~~ \|~~website~~=~~Plume~~ \|access-date=2025-11-18}}</ref>		Plume's U.S. Privacy Rights Notice serves as a CCPA/CPRA "Notice at Collection" & lists categories of data processed for Plume Home, including "motion in the home … collected as disruptions in Wi‑Fi waves … which collectively provide a pattern of motion & motion history," as well as inferences drawn to create behavioral profiles.<ref name="plume-privacy-notice" /> Plume's Customer Privacy Policy further clarifies that a Customer Network administrator can disable motion sensing, at which point Plume will no longer collect live motion data or generate motion reports. However, this does not mean that the tenant has the ability to disable motion sensing. <ref name="plume-customer-privacy">{{cite web \|title=Customer Privacy Policy \|url=https://www.plume.com/legal/privacy \|archive-url=https://archive.ph/1nP2Q \|archive-date=9 Feb 2026 \|access-date=2025-11-18 \|website=Plume}}</ref>

	==Business context==		==Business context==
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	==Consumer impact==		==Consumer impact==
	The presence of Wi‑Fi‑based motion detection & motion history in a centrally administered, bulk network raises tenant privacy concerns about occupancy tracking & behavioral profiling in the home, given Plume's documentation of motion histories & inferences.<ref name="plume-privacy-notice" /> Plume provides user‑facing motion alert notifications & a motion history view in its app, showing the granularity of data available about in‑home activity patterns.<ref>{{cite web \|url=https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications \|~~title~~=~~How do I set up motion alert notifications?~~ \|~~website~~=~~Plume Support~~ \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://support.plume.com/s/topic/0TO6g000000x9deGAA/motion \|title=Motion (topic hub) \|website=Plume Support \|access-date=2025-11-18}}</ref> In administrator‑managed networks, Plume states that the Customer Network administrator, NOT the resident, has the option to disable motion sensing, which is relevant to opt‑out control in bulk deployments.<ref name="plume-customer-privacy" />		The presence of Wi‑Fi‑based motion detection & motion history in a centrally administered, bulk network raises tenant privacy concerns about occupancy tracking & behavioral profiling in the home, given Plume's documentation of motion histories & inferences.<ref name="plume-privacy-notice" /> Plume provides user‑facing motion alert notifications & a motion history view in its app, showing the granularity of data available about in‑home activity patterns.<ref>{{cite web \|title=How do I set up motion alert notifications? \|url=https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications \|archive-url=https://archive.ph/0KCq2 \|archive-date=9 Feb 2026 \|access-date=2025-11-18 \|website=Plume Support}}</ref><ref>{{cite web \|url=https://support.plume.com/s/topic/0TO6g000000x9deGAA/motion \|title=Motion (topic hub) \|website=Plume Support \|access-date=2025-11-18}}</ref> In administrator‑managed networks, Plume states that the Customer Network administrator, NOT the resident, has the option to disable motion sensing, which is relevant to opt‑out control in bulk deployments.<ref name="plume-customer-privacy" />

	==References==		==References==

Bythmusters: Edited cargo details

2025-12-05T02:17:28Z

Edited cargo details

← Older revision		Revision as of 02:17, 5 December 2025
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	{{IncidentCargo		{{IncidentCargo
	\|Company=Smartaira, Plume		\|Company=Smartaira, Plume
	\|Description=~~Apartment complex residents provided~~ Smartaira ~~internet with~~ Plume ~~hardware~~ capable of motion detection ~~via Wi‑Fi~~, raising ~~tenant~~ privacy concerns		\|StartDate=
			\|EndDate=
			\|Status=Active
			\|ProductLine=
			\|Product=
			\|ArticleType=Incident
			\|Type=Privacy, Surveillance
			\|Description=Tenants living in buildings serviced by Smartaira have Plume Wi-Fi routers capable of motion detection in their home, raising privacy concerns
	}}		}}

	==Background==		==Background==
	Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider for their apartment, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref name="smartaira-owners">{{cite web \|url=https://smartaira.com/property-owners/ \|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref><ref name="smartaira-wifi-faqs">{{cite web \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}</ref>		Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider for their apartment, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref name="smartaira-owners">{{cite web \|url=https://smartaira.com/property-owners/ \|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref><ref name="smartaira-wifi-faqs">{{cite web \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}</ref>

Mr Pollo at 00:14, 30 November 2025

2025-11-30T00:14:06Z

← Older revision		Revision as of 00:14, 30 November 2025
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	{{reflist}}		{{reflist}}

	[[Category:Privacy ~~controversies~~]]		[[Category:Privacy incidents]]
	[[Category:Surveillance]]		[[Category:Surveillance]]
	[[Category:Internet service providers]]		[[Category:Internet service providers]]
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	[[Category:Plume]]		[[Category:Plume]]
	[[Category:Smartaira]]		[[Category:Smartaira]]
	[[Category:2025 ~~controversies~~]]		[[Category:2025 incidents]]

Keith: fixed references to use aliasing

2025-11-19T00:04:50Z

fixed references to use aliasing

← Older revision		Revision as of 00:04, 19 November 2025
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	}}		}}
	==Background==		==Background==
	Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider for their apartment, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref>{{cite web \|url=https://smartaira.com/property-owners/ \|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}</ref>		Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider for their apartment, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref name="smartaira-owners">{{cite web \|url=https://smartaira.com/property-owners/ \|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref><ref name="smartaira-wifi-faqs">{{cite web \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}</ref>

	~~Plume’s~~ motion sensing technology, known as "Plume Motion" or "Sense," uses Wi‑Fi signal disruptions to detect movement in the home. This allows a Wi‑Fi router to double as a passive motion detector by analyzing how wireless signals fluctuate when someone moves through a space.<ref>{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|title=Plume HomePass® Sense \|website=Armstrong \|access-date=2025-11-18}}</ref>		Plume's motion sensing technology, known as "Plume Motion" or "Sense," uses Wi‑Fi signal disruptions to detect movement in the home. This allows a Wi‑Fi router to double as a passive motion detector by analyzing how wireless signals fluctuate when someone moves through a space.<ref name="plume-privacy-notice">{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|title=Plume HomePass® Sense \|website=Armstrong \|access-date=2025-11-18}}</ref>

	In installations where Smartaira & Plume jointly provide internet to residents, access points are typically pre‑installed in each unit, & residents are provided personal Wi‑Fi credentials with VLAN isolation. In‑unit access points expose Ethernet ports for wired devices, & residents may request pass‑through to use a personal router (with limited support).<ref~~>{{cite web \|url~~=~~https://communities.~~smartaira~~.com/dedicated~~-wifi-faqs ~~\|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}<~~/~~ref~~>		In installations where Smartaira & Plume jointly provide internet to residents, access points are typically pre‑installed in each unit, & residents are provided personal Wi‑Fi credentials with VLAN isolation. In‑unit access points expose Ethernet ports for wired devices, & residents may request pass‑through to use a personal router (with limited support).<ref name="smartaira-wifi-faqs" />

	==Incident==		==Incident==
	In bulk, community‑managed deployments, the network is designed as a community‑wide wireless architecture with per‑apartment private credentials & VLAN separation, meaning all apartments connect to one centrally managed system while keeping traffic logically isolated. This also enables centralized administration of the hardware & services across all units.<ref~~>{{cite web \|url~~=~~https://~~smartaira~~.com/property~~-owners/ ~~\|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref~~><ref~~>{{cite web \|url~~=~~https://communities.~~smartaira~~.com/dedicated~~-wifi-faqs ~~\|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}<~~/~~ref~~>		In bulk, community‑managed deployments, the network is designed as a community‑wide wireless architecture with per‑apartment private credentials & VLAN separation, meaning all apartments connect to one centrally managed system while keeping traffic logically isolated. This also enables centralized administration of the hardware & services across all units.<ref name="smartaira-owners" /><ref name="smartaira-wifi-faqs" />

	~~Plume’s~~ privacy documentation confirms that when motion detection is active, the system collects information on motion in the home as ~~“disruptions~~ in Wi‑Fi ~~waves”~~ & maintains a pattern of motion & motion history; Plume also states it draws inferences to create a profile reflecting preferences, characteristics, & behavior.<ref~~>{{cite web \|url~~=~~https://www.~~plume~~.com/legal/~~privacy~~-rights~~-notice ~~\|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}<~~/~~ref~~>		Plume's privacy documentation confirms that when motion detection is active, the system collects information on motion in the home as "disruptions in Wi‑Fi waves" & maintains a pattern of motion & motion history; Plume also states it draws inferences to create a profile reflecting preferences, characteristics, & behavior.<ref name="plume-privacy-notice" />

	==Legal context==		==Legal context==
	~~Plume’s~~ U.S. Privacy Rights Notice serves as a CCPA/CPRA ~~“Notice~~ at ~~Collection”~~ & lists categories of data processed for Plume Home, including ~~“motion~~ in the home … collected as disruptions in Wi‑Fi waves … which collectively provide a pattern of motion & motion history,” as well as inferences drawn to create behavioral profiles.<ref~~>{{cite web \|url~~=~~https://www.~~plume~~.com/legal/~~privacy~~-rights~~-notice ~~\|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}<~~/~~ref~~> ~~Plume’s~~ Customer Privacy Policy further clarifies that a Customer Network administrator can disable motion sensing, at which point Plume will no longer collect live motion data or generate motion reports. However, this does not mean that the tenant has the ability to disable motion sensing.<ref>{{cite web \|url=https://www.plume.com/legal/privacy \|title=Customer Privacy Policy \|website=Plume \|access-date=2025-11-18}}</ref>		Plume's U.S. Privacy Rights Notice serves as a CCPA/CPRA "Notice at Collection" & lists categories of data processed for Plume Home, including "motion in the home … collected as disruptions in Wi‑Fi waves … which collectively provide a pattern of motion & motion history," as well as inferences drawn to create behavioral profiles.<ref name="plume-privacy-notice" /> Plume's Customer Privacy Policy further clarifies that a Customer Network administrator can disable motion sensing, at which point Plume will no longer collect live motion data or generate motion reports. However, this does not mean that the tenant has the ability to disable motion sensing. <ref name="plume-customer-privacy">{{cite web \|url=https://www.plume.com/legal/privacy \|title=Customer Privacy Policy \|website=Plume \|access-date=2025-11-18}}</ref>

	==Business context==		==Business context==
	Smartaira markets both retail & '''bulk''' (owner‑provided) delivery models for apartment buildings. In the bulk model, the property owner purchases service & resells it as an amenity to all residents; Smartaira integrates the service with property management systems & proactively monitors & manages the network.<ref~~>{{cite web \|url~~=~~https://~~smartaira~~.com/property~~-owners/ ~~\|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref~~>		Smartaira markets both retail & '''bulk''' (owner‑provided) delivery models for apartment buildings. In the bulk model, the property owner purchases service & resells it as an amenity to all residents; Smartaira integrates the service with property management systems & proactively monitors & manages the network.<ref name="smartaira-owners" />

	==Consumer impact==		==Consumer impact==
	The presence of Wi‑Fi‑based motion detection & motion history in a centrally administered, bulk network raises tenant privacy concerns about occupancy tracking & behavioral profiling in the home, given ~~Plume’s~~ documentation of motion histories & inferences.<ref~~>{{cite web \|url~~=~~https://www.~~plume~~.com/legal/~~privacy~~-rights~~-notice ~~\|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}<~~/~~ref~~> Plume provides user‑facing motion alert notifications & a motion history view in its app, showing the granularity of data available about in‑home activity patterns.<ref>{{cite web \|url=https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications \|title=How do I set up motion alert notifications? \|website=Plume Support \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://support.plume.com/s/topic/0TO6g000000x9deGAA/motion \|title=Motion (topic hub) \|website=Plume Support \|access-date=2025-11-18}}</ref> In administrator‑managed networks, Plume states that the Customer Network administrator, NOT the resident, has the option to disable motion sensing, which is relevant to opt‑out control in bulk deployments.<ref~~>{{cite web \|url~~=~~https://www.~~plume~~.com/legal/privacy \|title=Customer Privacy Policy \|website=Plume \|access-date=2025~~-11-~~18}}<~~/~~ref~~>		The presence of Wi‑Fi‑based motion detection & motion history in a centrally administered, bulk network raises tenant privacy concerns about occupancy tracking & behavioral profiling in the home, given Plume's documentation of motion histories & inferences.<ref name="plume-privacy-notice" /> Plume provides user‑facing motion alert notifications & a motion history view in its app, showing the granularity of data available about in‑home activity patterns.<ref>{{cite web \|url=https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications \|title=How do I set up motion alert notifications? \|website=Plume Support \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://support.plume.com/s/topic/0TO6g000000x9deGAA/motion \|title=Motion (topic hub) \|website=Plume Support \|access-date=2025-11-18}}</ref> In administrator‑managed networks, Plume states that the Customer Network administrator, NOT the resident, has the option to disable motion sensing, which is relevant to opt‑out control in bulk deployments.<ref name="plume-customer-privacy" />

	==References==		==References==
Line 34:		Line 34:
	[[Category:Smartaira]]		[[Category:Smartaira]]
	[[Category:2025 controversies]]		[[Category:2025 controversies]]
	~~{{Ph-I-C}}~~

Bythmusters: Copyediting pass

2025-11-18T23:43:59Z

Copyediting pass

← Older revision		Revision as of 23:43, 18 November 2025
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	}}		}}
	==Background==		==Background==
	Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider ~~fir~~ their ~~aprtment~~, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref>{{cite web \|url=https://smartaira.com/property-owners/ \|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}</ref>		Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider for their apartment, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref>{{cite web \|url=https://smartaira.com/property-owners/ \|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}</ref>

	Plume’s motion sensing technology, known as "Plume Motion" or "Sense," uses Wi‑Fi signal disruptions to detect movement in the home. This allows a Wi‑Fi router to double as a passive motion detector by analyzing how wireless signals fluctuate when someone moves through a space.<ref>{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|title=Plume HomePass® Sense \|website=Armstrong \|access-date=2025-11-18}}</ref>		Plume’s motion sensing technology, known as "Plume Motion" or "Sense," uses Wi‑Fi signal disruptions to detect movement in the home. This allows a Wi‑Fi router to double as a passive motion detector by analyzing how wireless signals fluctuate when someone moves through a space.<ref>{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|title=Plume HomePass® Sense \|website=Armstrong \|access-date=2025-11-18}}</ref>
Line 16:		Line 16:

	==Legal context==		==Legal context==
	Plume’s U.S. Privacy Rights Notice serves as a CCPA/CPRA “Notice at Collection” & lists categories of data processed for Plume Home, including “motion in the home … collected as disruptions in Wi‑Fi waves … which collectively provide a pattern of motion & motion history,” as well as inferences drawn to create behavioral profiles.<ref>{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}</ref> Plume’s Customer Privacy Policy further clarifies that a Customer Network administrator can disable motion sensing, at which point Plume will no longer collect live motion data or generate motion reports. However, this does not mean that the tenant has the ability to disable motion sensing. <ref>{{cite web \|url=https://www.plume.com/legal/privacy \|title=Customer Privacy Policy \|website=Plume \|access-date=2025-11-18}}</ref>		Plume’s U.S. Privacy Rights Notice serves as a CCPA/CPRA “Notice at Collection” & lists categories of data processed for Plume Home, including “motion in the home … collected as disruptions in Wi‑Fi waves … which collectively provide a pattern of motion & motion history,” as well as inferences drawn to create behavioral profiles.<ref>{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}</ref> Plume’s Customer Privacy Policy further clarifies that a Customer Network administrator can disable motion sensing, at which point Plume will no longer collect live motion data or generate motion reports. However, this does not mean that the tenant has the ability to disable motion sensing.<ref>{{cite web \|url=https://www.plume.com/legal/privacy \|title=Customer Privacy Policy \|website=Plume \|access-date=2025-11-18}}</ref>

	==Business context==		==Business context==

Louis at 21:00, 18 November 2025

2025-11-18T21:00:21Z

← Older revision		Revision as of 21:00, 18 November 2025
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	{{IncidentCargo		{{IncidentCargo
	\|Company=~~smartaira~~, ~~plume~~		\|Company=Smartaira, Plume
	\|Description=~~apartment~~ complex residents ~~forced into paying for~~ internet ~~from providers that can track movement~~ via ~~wifi that cannot be turned off~~		\|Description=Apartment complex residents provided Smartaira internet with Plume hardware capable of motion detection via Wi‑Fi, raising tenant privacy concerns
	}}		}}
	~~{{Ph-I-Int}}~~
	==Background==		==Background==
	{{Ph-I-B}}		Smartaira is an internet service provider that specializes in bulk broadband solutions for multi‑dwelling units (MDUs) like apartment complexes. Instead of residents choosing their own internet provider fir their aprtment, the property owner contracts Smartaira to provide service throughout the building. Smartaira installs & manages the network infrastructure, including community‑wide Wi‑Fi & in‑unit wired Ethernet jacks; each apartment connects with private credentials to a secure virtual LAN (VLAN).<ref>{{cite web \|url=https://smartaira.com/property-owners/ \|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}</ref>

	==~~[Incident]~~==		Plume’s motion sensing technology, known as "Plume Motion" or "Sense," uses Wi‑Fi signal disruptions to detect movement in the home. This allows a Wi‑Fi router to double as a passive motion detector by analyzing how wireless signals fluctuate when someone moves through a space.<ref>{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://armstrongonewire.com/Support/Internet/Articles/PlumeMotion \|title=Plume HomePass® Sense \|website=Armstrong \|access-date=2025-11-18}}</ref>
	{{Ph-I-I}}

	===~~[Company]'s response~~===		In installations where Smartaira & Plume jointly provide internet to residents, access points are typically pre‑installed in each unit, & residents are provided personal Wi‑Fi credentials with VLAN isolation. In‑unit access points expose Ethernet ports for wired devices, & residents may request pass‑through to use a personal router (with limited support).<ref>{{cite web \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}</ref>
	~~{{Ph~~-I-~~ComR~~}}

			==Incident==
			In bulk, community‑managed deployments, the network is designed as a community‑wide wireless architecture with per‑apartment private credentials & VLAN separation, meaning all apartments connect to one centrally managed system while keeping traffic logically isolated. This also enables centralized administration of the hardware & services across all units.<ref>{{cite web \|url=https://smartaira.com/property-owners/ \|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://communities.smartaira.com/dedicated-wifi-faqs \|title=Dedicated Wi‑Fi FAQs \|website=Smartaira \|access-date=2025-11-18}}</ref>

	==~~Lawsuit~~==		Plume’s privacy documentation confirms that when motion detection is active, the system collects information on motion in the home as “disruptions in Wi‑Fi waves” & maintains a pattern of motion & motion history; Plume also states it draws inferences to create a profile reflecting preferences, characteristics, & behavior.<ref>{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}</ref>
	~~{{Ph~~-I-L}}

			==Legal context==
			Plume’s U.S. Privacy Rights Notice serves as a CCPA/CPRA “Notice at Collection” & lists categories of data processed for Plume Home, including “motion in the home … collected as disruptions in Wi‑Fi waves … which collectively provide a pattern of motion & motion history,” as well as inferences drawn to create behavioral profiles.<ref>{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}</ref> Plume’s Customer Privacy Policy further clarifies that a Customer Network administrator can disable motion sensing, at which point Plume will no longer collect live motion data or generate motion reports. However, this does not mean that the tenant has the ability to disable motion sensing. <ref>{{cite web \|url=https://www.plume.com/legal/privacy \|title=Customer Privacy Policy \|website=Plume \|access-date=2025-11-18}}</ref>

	==~~Consumer response~~==		==Business context==
	{{Ph-I-~~ConR~~}}		Smartaira markets both retail & '''bulk''' (owner‑provided) delivery models for apartment buildings. In the bulk model, the property owner purchases service & resells it as an amenity to all residents; Smartaira integrates the service with property management systems & proactively monitors & manages the network.<ref>{{cite web \|url=https://smartaira.com/property-owners/ \|title=Property Owners \|website=Smartaira \|access-date=2025-11-18}}</ref>

			==Consumer impact==
			The presence of Wi‑Fi‑based motion detection & motion history in a centrally administered, bulk network raises tenant privacy concerns about occupancy tracking & behavioral profiling in the home, given Plume’s documentation of motion histories & inferences.<ref>{{cite web \|url=https://www.plume.com/legal/privacy-rights-notice \|title=Privacy Rights Notice (U.S.) \|website=Plume \|date=2024-07-01 \|access-date=2025-11-18}}</ref> Plume provides user‑facing motion alert notifications & a motion history view in its app, showing the granularity of data available about in‑home activity patterns.<ref>{{cite web \|url=https://support.plume.com/s/article/How-do-I-set-up-motion-alert-notifications \|title=How do I set up motion alert notifications? \|website=Plume Support \|access-date=2025-11-18}}</ref><ref>{{cite web \|url=https://support.plume.com/s/topic/0TO6g000000x9deGAA/motion \|title=Motion (topic hub) \|website=Plume Support \|access-date=2025-11-18}}</ref> In administrator‑managed networks, Plume states that the Customer Network administrator, NOT the resident, has the option to disable motion sensing, which is relevant to opt‑out control in bulk deployments.<ref>{{cite web \|url=https://www.plume.com/legal/privacy \|title=Customer Privacy Policy \|website=Plume \|access-date=2025-11-18}}</ref>

	==References==		==References==
	{{reflist}}		{{reflist}}

			[[Category:Privacy controversies]]
			[[Category:Surveillance]]
			[[Category:Internet service providers]]
			[[Category:Wi‑Fi]]
			[[Category:Plume]]
			[[Category:Smartaira]]
			[[Category:2025 controversies]]
	{{Ph-I-C}}		{{Ph-I-C}}