Sonos - Revision history

Trinity: Added archived reference links

2026-02-04T17:40:59Z

Added archived reference links

← Older revision		Revision as of 17:40, 4 February 2026
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	In 2019, Sonos started offering customers a thirty-percent discount on a new device, in exchange for allowing the company to remotely brick their existing Sonos device. Sonos calls this software lockout "Recycle Mode". It renders the device permanently inoperable, turning it into e-waste. Affected models include Connect, Connect:Amp, ZP90, ZP80, ZP100, ZP120, and Play:5 (Gen 1).<ref name="sonos support">{{Cite web \|title=Unable to set up a Sonos product in Recycle Mode \|url=https://support.sonos.com/en-us/article/unable-to-set-up-a-sonos-product-in-recycle-mode \|website=Sonos \|url-status=live \|archive-url=https://web.archive.org/web/20250120125309/https://support.sonos.com/en-us/article/unable-to-set-up-a-sonos-product-in-recycle-mode \|archive-date=20 Jan 2025 \|access-date=19 Feb 2025}}</ref><ref>{{Cite web \|first=Steve \|last=Dent \|title=Sonos gives a lame reason for bricking older devices in 'Recycle Mode' \|url=https://www.engadget.com/2019-12-31-sonos-recycle-mode-explanation-falls-flat.html \|website=Engadget \|date=31 Dec 2019 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250129003226/https://www.engadget.com/2019-12-31-sonos-recycle-mode-explanation-falls-flat.html \|archive-date=29 Jan 2025}}</ref>		In 2019, Sonos started offering customers a thirty-percent discount on a new device, in exchange for allowing the company to remotely brick their existing Sonos device. Sonos calls this software lockout "Recycle Mode". It renders the device permanently inoperable, turning it into e-waste. Affected models include Connect, Connect:Amp, ZP90, ZP80, ZP100, ZP120, and Play:5 (Gen 1).<ref name="sonos support">{{Cite web \|title=Unable to set up a Sonos product in Recycle Mode \|url=https://support.sonos.com/en-us/article/unable-to-set-up-a-sonos-product-in-recycle-mode \|website=Sonos \|url-status=live \|archive-url=https://web.archive.org/web/20250120125309/https://support.sonos.com/en-us/article/unable-to-set-up-a-sonos-product-in-recycle-mode \|archive-date=20 Jan 2025 \|access-date=19 Feb 2025}}</ref><ref>{{Cite web \|first=Steve \|last=Dent \|title=Sonos gives a lame reason for bricking older devices in 'Recycle Mode' \|url=https://www.engadget.com/2019-12-31-sonos-recycle-mode-explanation-falls-flat.html \|website=Engadget \|date=31 Dec 2019 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250129003226/https://www.engadget.com/2019-12-31-sonos-recycle-mode-explanation-falls-flat.html \|archive-date=29 Jan 2025}}</ref>

	The practice of intentionally breaking devices sparked controversy and a boycott, forcing the company to stop bricking devices as part of their trade-up program.<ref>{{Cite web \|first=Chris \|last=Welch \|title=Sonos is getting rid of the controversial Recycle Mode that needlessly bricked its older devices \|url=https://www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability \|website=The Verge \|date=5 Mar 2020 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250120125313/https://www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability \|archive-date=20 Jan 2025}}</ref><ref>{{Cite web \|first=Lawrence \|last=Abrams \|title=Sonos Backtracks: Legacy Devices Will Get Updates After May \|url=https://www.bleepingcomputer.com/news/technology/sonos-backtracks-legacy-devices-will-get-updates-after-may \|website=Bleeping Computer \|date=30 Jan 2020 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20230115032125/https://www.bleepingcomputer.com/news/technology/sonos-backtracks-legacy-devices-will-get-updates-after-may/ \|archive-date=15 Jan 2023}}</ref> However, devices that Sonos had already bricked remained unusable. Instead of unlocking affected devices, the company offers disposal as the only option.<ref name="sonos support" /> An open source project started in 2023 attempts to repair a Play:5 (Gen 1) speaker bricked with Recycle Mode.<ref>{{Cite web		The practice of intentionally breaking devices sparked controversy and a boycott, forcing the company to stop bricking devices as part of their trade-up program.<ref>{{Cite web \|first=Chris \|last=Welch \|title=Sonos is getting rid of the controversial Recycle Mode that needlessly bricked its older devices \|url=https://www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability \|website=The Verge \|date=5 Mar 2020 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250120125313/https://www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability \|archive-date=20 Jan 2025}}</ref><ref>{{Cite web \|first=Lawrence \|last=Abrams \|title=Sonos Backtracks: Legacy Devices Will Get Updates After May \|url=https://www.bleepingcomputer.com/news/technology/sonos-backtracks-legacy-devices-will-get-updates-after-may \|website=Bleeping Computer \|date=30 Jan 2020 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20230115032125/https://www.bleepingcomputer.com/news/technology/sonos-backtracks-legacy-devices-will-get-updates-after-may/ \|archive-date=15 Jan 2023}}</ref> However, devices that Sonos had already bricked remained unusable. Instead of unlocking affected devices, the company offers disposal as the only option.<ref name="sonos support" /> An open source project started in 2023 attempts to repair a Play:5 (Gen 1) speaker bricked with Recycle Mode.<ref>{{Cite web \|author=dbmaxpayne (Mark) \|title=Sonos-DSP \|url=https://github.com/dbmaxpayne/Sonos-DSP \|url-status=live \|archive-url=https://web.archive.org/web/20250120125310/https://github.com/dbmaxpayne/Sonos-DSP \|archive-date=20 Jan 2025 \|website=Github}}</ref>
	\|author=dbmaxpayne (Mark) \|title=Sonos-DSP \|url=https://github.com/dbmaxpayne/Sonos-DSP \|~~website~~=~~Github~~ \|url-~~status~~=~~live~~}}</ref>

	===Bricking of CR-100 controllers (2018)===		===Bricking of CR-100 controllers (2018)===
	In 2018, citing an aging processor and lithium-ion battery, Sonos announced the release of software version 8.5, which would discontinue support for the controller.<ref name="techradar">{{Cite web \|first=John \|last=Porter \|title=Sonos finally kills off CR100 controller and long-time fans aren't happy \|url=https://www.techradar.com/news/sonos-finally-kills-off-cr100-controller-and-long-time-fans-arent-happy \|website=Techradar \|date=31 Jan 2018 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250120111709/https://www.techradar.com/news/sonos-finally-kills-off-cr100-controller-and-long-time-fans-arent-happy \|archive-date=20 Jan 2025}}</ref> After the update was applied to a system, the CR-100 would be permanently bricked, and would be unable to connect to another system.<ref>{{Cite web \|author=@Sonny Origin \|title=Today Sonos killed my CR100 remote control \|url=https://www.youtube.com/watch?v=kPnfqzBF3fw \|~~website~~=~~[[YouTube]]~~ \|date=~~7 May 2018~~ \|access-date=19 Feb 2025}}</ref> Sonos offered a coupon of $100 USD to affected customers,<ref name="techradar" /> however, it is important to note that Sonos did not offer a similar product for sale. A discussion thread was initiated on the Sonos forum by dissatisfied users urging the company to reconsider its decision to discontinue the controller<ref>{{Cite web \|author=Dash \|title=SAVE THE CR100 \|url=https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510 \|url-access=registration \|website=Sonos		In 2018, citing an aging processor and lithium-ion battery, Sonos announced the release of software version 8.5, which would discontinue support for the controller.<ref name="techradar">{{Cite web \|first=John \|last=Porter \|title=Sonos finally kills off CR100 controller and long-time fans aren't happy \|url=https://www.techradar.com/news/sonos-finally-kills-off-cr100-controller-and-long-time-fans-arent-happy \|website=Techradar \|date=31 Jan 2018 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250120111709/https://www.techradar.com/news/sonos-finally-kills-off-cr100-controller-and-long-time-fans-arent-happy \|archive-date=20 Jan 2025}}</ref> After the update was applied to a system, the CR-100 would be permanently bricked, and would be unable to connect to another system.<ref>{{Cite web \|author=@Sonny Origin \|date=7 May 2018 \|title=Today Sonos killed my CR100 remote control \|url=https://www.youtube.com/watch?v=kPnfqzBF3fw \|archive-url=https://preservetube.com/watch?v=kPnfqzBF3fw \|archive-date=4 Feb 2026 \|access-date=19 Feb 2025 \|website=[[YouTube]]}}</ref> Sonos offered a coupon of $100 USD to affected customers,<ref name="techradar" /> however, it is important to note that Sonos did not offer a similar product for sale. A discussion thread was initiated on the Sonos forum by dissatisfied users urging the company to reconsider its decision to discontinue the controller<ref>{{Cite web \|author=Dash \|title=SAVE THE CR100 \|url=https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510 \|url-access=registration \|website=Sonos
	\|date=31 Jan 2018 \|access-date=19 Feb 2025 \|archive-url=https://web.archive.org/web/20220823113720/https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510		\|date=31 Jan 2018 \|access-date=19 Feb 2025 \|archive-url=https://web.archive.org/web/20220823113720/https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510
	\|archive-date=23 Aug 2022}}</ref>, but their efforts were ultimately unsuccessful.		\|archive-date=23 Aug 2022}}</ref>, but their efforts were ultimately unsuccessful.

Bythmusters: Added Cargo template in place of Infobox

2026-01-11T21:34:47Z

Added Cargo template in place of Infobox

← Older revision		Revision as of 21:34, 11 January 2026
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	{{~~InfoboxCompany~~		{{CompanyCargo
	\| ~~Name~~ = ~~Sonos~~		\|Description=American company known for wireless speakers.
	~~\| Type = Public~~		\|Founded=2002
	\| Founded = 2002		\|Industry=Audio Equipment
	\| Industry = Audio ~~equipment~~		\|Logo=Sonos.png
	\| ~~Official~~ Website = https://sonos.com		\|ParentCompany=
	~~\| Logo = Sonos.png~~		\|Type=Public
			\|Website=https://sonos.com
	}}		}}
	Founded in 2002, '''{{Wplink\|Sonos\|Sonos, Inc.}}''', is an American company that specializes in audio devices, including wireless speakers, home theater systems, and headphones.		Founded in 2002, '''{{Wplink\|Sonos\|Sonos, Inc.}}''', is an American company that specializes in audio devices, including wireless speakers, home theater systems, and headphones.

Sojourna: clean-up

2025-07-15T23:26:32Z

clean-up

Show changes

Sojourna: /* Forced app download (2017 or earlier) */

2025-07-15T21:16:09Z

Forced app download (2017 or earlier)

← Older revision		Revision as of 21:16, 15 July 2025
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	===Forced app download (2017 or earlier)===		===Forced app download (2017 or earlier)===
	Sonos has engaged in [[~~forced app download experience\|~~forced app download]] practices since at least 2017.<ref>		Sonos has engaged in [[forced app download]] practices since at least 2017.<ref>
	{{cite web		{{cite web
	\|last=Mess		\|last=Mess

Emanuele: removed unnecessary category

2025-03-05T20:55:22Z

removed unnecessary category

← Older revision		Revision as of 20:55, 5 March 2025
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	<references />		<references />
	[[Category:Sonos]]		[[Category:Sonos]]
	~~[[Category:Audio equipment manufacturers]]~~
	~~[[Category:Consumer electronics manufacturers]]~~
	~~[[Category:Loudspeaker manufacturers]]~~

Emanuele: added consumeri impact summary

2025-02-23T19:07:12Z

added consumeri impact summary

← Older revision		Revision as of 19:07, 23 February 2025
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	Founded in 2002, '''[[Wikipedia:Sonos\|Sonos, Inc.]]''', is an American company that specializes in audio devices, including wireless speakers, home theater systems, and headphones.		Founded in 2002, '''[[Wikipedia:Sonos\|Sonos, Inc.]]''', is an American company that specializes in audio devices, including wireless speakers, home theater systems, and headphones.
	==Consumer impact Summary==		==Consumer impact Summary==
	~~{{Placeholder box\|Overview of concerns~~ that ~~arise from the company's conduct regarding~~ (~~if applicable~~):		Sonos has been criticized for activities that harm consumers such as stripping privacy protection with no ability to opt out, remotely bricking devices that are sold to be traded-in (creating e-waste), updating older hardware into bricks, and demanding app download setup and multi-speaker capability. Such activities have invoked the concern of privacy, sustainability, and forced obsolescence.
	* User Freedom
	* User Privacy
	* Business Model
	* Market Control}}

	==Incidents==		==Incidents==

InTransparencyWeTrust: categorize

2025-02-22T13:34:07Z

categorize

← Older revision		Revision as of 13:34, 22 February 2025
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	==References==		==References==
	<references />		<references />
			[[Category:Sonos]]
			[[Category:Audio equipment manufacturers]]
			[[Category:Consumer electronics manufacturers]]
	[[Category:Loudspeaker manufacturers]]		[[Category:Loudspeaker manufacturers]]

Kostas: changed incidents to be in reverse chronological order, add placeholder box for impact summary

2025-02-19T19:18:27Z

changed incidents to be in reverse chronological order, add placeholder box for impact summary

@@ Line 8: / Line 8: @@
 }}
 Founded in 2002, '''[[Wikipedia:Sonos|Sonos, Inc.]]''', is an American company that specializes in audio devices, including wireless speakers, home theater systems, and headphones.
 ==Incidents==
-===Sonos forces post-purchase privacy policy change===
+===Sonos forces post-purchase privacy policy change (2024)===
 {{Hatnote|Read more here:[[Sonos forces post-purchase privacy policy change]] }}
 In the 2024 version of their privacy policy, Sonos removed wording preventing them from providing user data to third parties that was included in their previous privacy statement. Additionally users were unable to choose to opt-out or dissagree with this change, making this a good example of [[Post-purchase EULA modification|changing the terms of the sale after the fact]].
-===Bricking of CR-100 controllers===
+===Recycle Mode (2019)===
 In 2019, Sonos started offering customers a 30 percent discount on a new device, in exchange for allowing the company to remotely brick their existing Sonos device. Sonos calls this software lockout "Recycle Mode". It renders the device permanently inoperable, turning it into e-waste. Affected models include Connect, Connect:Amp, ZP90, ZP80, ZP100, ZP120, and Play:5 (Gen 1).<ref name="sonos support">
 {{cite web
@@ Line 108: / Line 78: @@
 }}</ref>
-===Forced app download===
+===Bricking of CR-100 controllers (2018)===
 Sonos has engaged in [[forced app download experience|forced app download]] practices since at least 2017.<ref>
 {{cite web

Kostas: /* Incidents */ Add incident section

2025-02-19T18:58:04Z

Incidents: Add incident section

← Older revision		Revision as of 18:58, 19 February 2025
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	==Incidents==		==Incidents==
			===Sonos forces post-purchase privacy policy change===
			{{Hatnote\|Read more here:[[Sonos forces post-purchase privacy policy change]] }}
			In the 2024 version of their privacy policy, Sonos removed wording preventing them from providing user data to third parties that was included in their previous privacy statement. Additionally users were unable to choose to opt-out or dissagree with this change, making this a good example of [[Post-purchase EULA modification\|changing the terms of the sale after the fact]].

	===Bricking of CR-100 controllers===		===Bricking of CR-100 controllers===

Kostas: Fix up citations, add archive links

2025-02-19T17:59:23Z

Fix up citations, add archive links

Show changes

← Older revision		Revision as of 17:40, 4 February 2026
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	In 2019, Sonos started offering customers a thirty-percent discount on a new device, in exchange for allowing the company to remotely brick their existing Sonos device. Sonos calls this software lockout "Recycle Mode". It renders the device permanently inoperable, turning it into e-waste. Affected models include Connect, Connect:Amp, ZP90, ZP80, ZP100, ZP120, and Play:5 (Gen 1).<ref name="sonos support">{{Cite web \|title=Unable to set up a Sonos product in Recycle Mode \|url=https://support.sonos.com/en-us/article/unable-to-set-up-a-sonos-product-in-recycle-mode \|website=Sonos \|url-status=live \|archive-url=https://web.archive.org/web/20250120125309/https://support.sonos.com/en-us/article/unable-to-set-up-a-sonos-product-in-recycle-mode \|archive-date=20 Jan 2025 \|access-date=19 Feb 2025}}</ref><ref>{{Cite web \|first=Steve \|last=Dent \|title=Sonos gives a lame reason for bricking older devices in 'Recycle Mode' \|url=https://www.engadget.com/2019-12-31-sonos-recycle-mode-explanation-falls-flat.html \|website=Engadget \|date=31 Dec 2019 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250129003226/https://www.engadget.com/2019-12-31-sonos-recycle-mode-explanation-falls-flat.html \|archive-date=29 Jan 2025}}</ref>		In 2019, Sonos started offering customers a thirty-percent discount on a new device, in exchange for allowing the company to remotely brick their existing Sonos device. Sonos calls this software lockout "Recycle Mode". It renders the device permanently inoperable, turning it into e-waste. Affected models include Connect, Connect:Amp, ZP90, ZP80, ZP100, ZP120, and Play:5 (Gen 1).<ref name="sonos support">{{Cite web \|title=Unable to set up a Sonos product in Recycle Mode \|url=https://support.sonos.com/en-us/article/unable-to-set-up-a-sonos-product-in-recycle-mode \|website=Sonos \|url-status=live \|archive-url=https://web.archive.org/web/20250120125309/https://support.sonos.com/en-us/article/unable-to-set-up-a-sonos-product-in-recycle-mode \|archive-date=20 Jan 2025 \|access-date=19 Feb 2025}}</ref><ref>{{Cite web \|first=Steve \|last=Dent \|title=Sonos gives a lame reason for bricking older devices in 'Recycle Mode' \|url=https://www.engadget.com/2019-12-31-sonos-recycle-mode-explanation-falls-flat.html \|website=Engadget \|date=31 Dec 2019 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250129003226/https://www.engadget.com/2019-12-31-sonos-recycle-mode-explanation-falls-flat.html \|archive-date=29 Jan 2025}}</ref>

	The practice of intentionally breaking devices sparked controversy and a boycott, forcing the company to stop bricking devices as part of their trade-up program.<ref>{{Cite web \|first=Chris \|last=Welch \|title=Sonos is getting rid of the controversial Recycle Mode that needlessly bricked its older devices \|url=https://www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability \|website=The Verge \|date=5 Mar 2020 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250120125313/https://www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability \|archive-date=20 Jan 2025}}</ref><ref>{{Cite web \|first=Lawrence \|last=Abrams \|title=Sonos Backtracks: Legacy Devices Will Get Updates After May \|url=https://www.bleepingcomputer.com/news/technology/sonos-backtracks-legacy-devices-will-get-updates-after-may \|website=Bleeping Computer \|date=30 Jan 2020 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20230115032125/https://www.bleepingcomputer.com/news/technology/sonos-backtracks-legacy-devices-will-get-updates-after-may/ \|archive-date=15 Jan 2023}}</ref> However, devices that Sonos had already bricked remained unusable. Instead of unlocking affected devices, the company offers disposal as the only option.<ref name="sonos support" /> An open source project started in 2023 attempts to repair a Play:5 (Gen 1) speaker bricked with Recycle Mode.<ref>{{Cite web		The practice of intentionally breaking devices sparked controversy and a boycott, forcing the company to stop bricking devices as part of their trade-up program.<ref>{{Cite web \|first=Chris \|last=Welch \|title=Sonos is getting rid of the controversial Recycle Mode that needlessly bricked its older devices \|url=https://www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability \|website=The Verge \|date=5 Mar 2020 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250120125313/https://www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability \|archive-date=20 Jan 2025}}</ref><ref>{{Cite web \|first=Lawrence \|last=Abrams \|title=Sonos Backtracks: Legacy Devices Will Get Updates After May \|url=https://www.bleepingcomputer.com/news/technology/sonos-backtracks-legacy-devices-will-get-updates-after-may \|website=Bleeping Computer \|date=30 Jan 2020 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20230115032125/https://www.bleepingcomputer.com/news/technology/sonos-backtracks-legacy-devices-will-get-updates-after-may/ \|archive-date=15 Jan 2023}}</ref> However, devices that Sonos had already bricked remained unusable. Instead of unlocking affected devices, the company offers disposal as the only option.<ref name="sonos support" /> An open source project started in 2023 attempts to repair a Play:5 (Gen 1) speaker bricked with Recycle Mode.<ref>{{Cite web \|author=dbmaxpayne (Mark) \|title=Sonos-DSP \|url=https://github.com/dbmaxpayne/Sonos-DSP \|url-status=live \|archive-url=https://web.archive.org/web/20250120125310/https://github.com/dbmaxpayne/Sonos-DSP \|archive-date=20 Jan 2025 \|website=Github}}</ref>
	\|author=dbmaxpayne (Mark) \|title=Sonos-DSP \|url=https://github.com/dbmaxpayne/Sonos-DSP \|~~website~~=~~Github~~ \|url-~~status~~=~~live~~}}</ref>

	===Bricking of CR-100 controllers (2018)===		===Bricking of CR-100 controllers (2018)===
	In 2018, citing an aging processor and lithium-ion battery, Sonos announced the release of software version 8.5, which would discontinue support for the controller.<ref name="techradar">{{Cite web \|first=John \|last=Porter \|title=Sonos finally kills off CR100 controller and long-time fans aren't happy \|url=https://www.techradar.com/news/sonos-finally-kills-off-cr100-controller-and-long-time-fans-arent-happy \|website=Techradar \|date=31 Jan 2018 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250120111709/https://www.techradar.com/news/sonos-finally-kills-off-cr100-controller-and-long-time-fans-arent-happy \|archive-date=20 Jan 2025}}</ref> After the update was applied to a system, the CR-100 would be permanently bricked, and would be unable to connect to another system.<ref>{{Cite web \|author=@Sonny Origin \|title=Today Sonos killed my CR100 remote control \|url=https://www.youtube.com/watch?v=kPnfqzBF3fw \|~~website~~=~~[[YouTube]]~~ \|date=~~7 May 2018~~ \|access-date=19 Feb 2025}}</ref> Sonos offered a coupon of $100 USD to affected customers,<ref name="techradar" /> however, it is important to note that Sonos did not offer a similar product for sale. A discussion thread was initiated on the Sonos forum by dissatisfied users urging the company to reconsider its decision to discontinue the controller<ref>{{Cite web \|author=Dash \|title=SAVE THE CR100 \|url=https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510 \|url-access=registration \|website=Sonos		In 2018, citing an aging processor and lithium-ion battery, Sonos announced the release of software version 8.5, which would discontinue support for the controller.<ref name="techradar">{{Cite web \|first=John \|last=Porter \|title=Sonos finally kills off CR100 controller and long-time fans aren't happy \|url=https://www.techradar.com/news/sonos-finally-kills-off-cr100-controller-and-long-time-fans-arent-happy \|website=Techradar \|date=31 Jan 2018 \|access-date=19 Feb 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20250120111709/https://www.techradar.com/news/sonos-finally-kills-off-cr100-controller-and-long-time-fans-arent-happy \|archive-date=20 Jan 2025}}</ref> After the update was applied to a system, the CR-100 would be permanently bricked, and would be unable to connect to another system.<ref>{{Cite web \|author=@Sonny Origin \|date=7 May 2018 \|title=Today Sonos killed my CR100 remote control \|url=https://www.youtube.com/watch?v=kPnfqzBF3fw \|archive-url=https://preservetube.com/watch?v=kPnfqzBF3fw \|archive-date=4 Feb 2026 \|access-date=19 Feb 2025 \|website=[[YouTube]]}}</ref> Sonos offered a coupon of $100 USD to affected customers,<ref name="techradar" /> however, it is important to note that Sonos did not offer a similar product for sale. A discussion thread was initiated on the Sonos forum by dissatisfied users urging the company to reconsider its decision to discontinue the controller<ref>{{Cite web \|author=Dash \|title=SAVE THE CR100 \|url=https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510 \|url-access=registration \|website=Sonos
	\|date=31 Jan 2018 \|access-date=19 Feb 2025 \|archive-url=https://web.archive.org/web/20220823113720/https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510		\|date=31 Jan 2018 \|access-date=19 Feb 2025 \|archive-url=https://web.archive.org/web/20220823113720/https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510
	\|archive-date=23 Aug 2022}}</ref>, but their efforts were ultimately unsuccessful.		\|archive-date=23 Aug 2022}}</ref>, but their efforts were ultimately unsuccessful.