Sonos forces post-purchase privacy policy change - Revision history

Sojourna: /* References */

2026-03-17T02:03:21Z

References

← Older revision		Revision as of 02:03, 17 March 2026
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	[[Category:Articles based on videos]]		[[Category:Articles based on videos]]
	[[Category:2024 ~~Incidents~~]]		[[Category:2024 incidents]]
	[[Category:Sonos]]		[[Category:Sonos]]

Sojourna: Clean-up; pass on style.

2026-03-17T02:03:03Z

Clean-up; pass on style.

← Older revision		Revision as of 02:03, 17 March 2026
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	\|ArticleType=Product		\|ArticleType=Product
	\|Type=Broken Promise, EULA, Privacy, Terms of Service		\|Type=Broken Promise, EULA, Privacy, Terms of Service
	\|Description=Sonos changed ~~their~~ privacy policy for smart products, and users must agree to continue using smart features.		\|Description=Sonos changed the privacy policy for their smart products in 2024, and users must agree to the new terms to continue using smart features. The change was made to allow the company to sell users' personal information and data to third parties.
	}}		}}
	[[Sonos\|~~'''~~Sonos, Inc.''']] specializes in the manufacture of audio devices many of which are connected to the internet and provide "smart" features. Using those features inevitably provides Sonos with data on the users of their products.
			'''[[Sonos\|Sonos, Inc.]]''' specializes in the manufacture of audio devices, many of which are connected to the internet and provide "smart" features. Using those features inevitably provides Sonos with data on the users of their products.

	==Changes to the privacy statement==		==Changes to the privacy statement==
	Very interestingly, the only two sentences that were emboldened in the May 2022 Sonos privacy statement<ref name=":0">4.[https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf Sonos~~, Inc. Privacy Statement 2022] ''(PDF). Sonos.~~ May 2022~~.'' ([~~http://web.archive.org/web/20250912161908/https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf ~~Archived])~~</ref> that were ~~NOT~~ emboldened in the March 2023 Sonos privacy statement are the following: "We do not and will not sell your personal data to third parties." on page 1 of the statement; and "Sonos does not and will not sell personal information about our customers." on page 11 of the 2022 privacy statement and page 12 of the 2023 privacy statement.<ref name=":1" /> This change in text formatting is not present in any of the 100 other emboldened sentences and titles.		[[File:Sonos FAQ.png\|thumb\|[https://www.sonos.com/en-us/legal/privacy-2018#changes A question present in the FAQ section attached to the April 2018 Sonos, Inc. Privacy Statement.] The same section was no longer attached to future iterations of the Privacy Statement.]]
			[[File:Sonos June 2024 license and warranty agreement update.png\|thumb\|Terms of use agreement prompt after change.]]
			Very interestingly, the only two sentences that were emboldened in the May 2022 Sonos privacy statement<ref name=":0">{{Cite web \|author= \|title=Sonos, Inc. Privacy Statement 2022 \|url=https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf \|website=Sonos \|date=May 2022 \|access-date=16 Mar 2026 \|url-status=live \|archive-url=http://web.archive.org/web/20250912161908/https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf \|archive-date=12 Sep 2025 \|format=PDF}}</ref> that were ''not'' emboldened in the March 2023 Sonos privacy statement are the following:

	~~This holds significance given~~ the ~~following event~~:		* "We do not and will not sell your personal data to third parties." on page 1 of the statement; and
			* "Sonos does not and will not sell personal information about our customers." on page 11 of the 2022 privacy statement and page 12 of the 2023 privacy statement.<ref name=":1" />

	~~On March 2023 Sonos' privacy statement stated, on page 12~~ of ~~35 under~~ the ~~"How We May Share Personal Information" section: "We do not and will not sell your personal data to third parties".<ref name=":1">~~		This change in text formatting is not present in any of the 100 other emboldened sentences and titles. It holds significance given the following event:
	~~{{cite web~~
	~~\|author=<!-- not stated -->~~
	~~\|date= March 2023~~
	~~\|title=Sonos, Inc. Privacy Statement 2023~~
	~~\|url=https://www.sonos.com/pdfs/policies/2023-privacy-statement-en-us.pdf~~
	~~\|website=Sonos~~
	~~\|url-status=live~~
	~~\|archive-url=https://web.archive.org/web/20250114050140/https://www.sonos.com/pdfs/policies/2023-privacy-statement-en-us.pdf~~
	~~\|archive-date=14 Jan 2025~~
	~~\|access-date=19 Feb 2025~~
	~~}}</ref> That privacy policy was updated on June 2024~~ and ~~said sentence was removed from the section as well as from Privacy Statement as a whole~~.~~<ref>~~
	~~{{cite web~~
	~~\|author=<!-- not stated -->~~
	~~\|date= June 2024~~
	~~\|title=Sonos, Inc. Privacy Statement 2024~~
	~~\|url=https://www.sonos.com/pdfs/policies/2024-privacy-statement-en-us.pdf~~
	~~\|website=Sonos~~
	~~\|url-status=live~~
	~~\|archive-url=https://web.archive.org/web/20250114050141/https://www.sonos.com/pdfs/policies/2024-privacy-statement-en-us.pdf~~
	~~\|archive-date=14 Jan 2025~~
	~~\|access-date=19 Feb 2025~~
	~~}}</ref>~~
	It ~~is worth noting that the "Why?" section on~~ the reasons Sonos collects user data has substantially changed between revisions and, in the 2024 version, it includes a balancing test <sup>[What?]</sup> and allows Sonos to "... enable you to select the right music service options based on your geographic location.".
	~~This new wording also does not explicitly prevent Sonos from sharing/selling user data to third parties.~~
	~~[[File:Sonos FAQ.png\|thumb\|[https~~://www.sonos.com/en-us/legal/privacy-2018#changes A question present in the FAQ section attached to the April 2018 Sonos, Inc. Privacy Statement. The same section was no longer attached to future iterations of the Privacy Statement.]]]

	~~Consumers were then forced to agree to the new terms~~ of ~~service if they wanted to be able to continue using~~ the ~~Sonos product that they had already bought and paid for. There was no option to~~ "~~disagree~~" or "~~opt out~~" ~~of the agreement and continue using the product as usual after the terms of the privacy statement were changed~~.<ref>		In March 2023 Sonos' privacy statement stated, on page 12 of 35 under the "How We May Share Personal Information" section: "We do not and will not sell your personal data to third parties".<ref name=":1">{{Cite web \|author= \|title=Sonos, Inc. Privacy Statement 2023 \|url=https://www.sonos.com/pdfs/policies/2023-privacy-statement-en-us.pdf \|website=Sonos \|date=Mar 2023 \|access-date=16 Mar 2026 \|url-status=live \|archive-url=https://web.archive.org/web/20250114050140/https://www.sonos.com/pdfs/policies/2023-privacy-statement-en-us.pdf \|archive-date=14 Jan 2025}}</ref> That privacy policy was updated in June 2024 and said sentence was removed from the section as well as from Privacy Statement as a whole.<ref>{{Cite web \|author= \|title=Sonos, Inc. Privacy Statement 2024 \|url=https://www.sonos.com/pdfs/policies/2024-privacy-statement-en-us.pdf \|website=Sonos \|date=Jun 2024 \|access-date=16 Mar 2026 \|url-status=live \|archive-url=https://web.archive.org/web/20250114050141/https://www.sonos.com/pdfs/policies/2024-privacy-statement-en-us.pdf \|archive-date=14 Jan 2025 \|format=PDF}}</ref> It is worth noting that the "Why?" section on the reasons Sonos collects user data has substantially changed between revisions and, in the 2024 version, it includes a balancing test<sup>[What?]</sup> and allows Sonos to "[...] enable you to select the right music service options based on your geographic location." This new wording also does not explicitly prevent Sonos from sharing nor selling user data to third parties.
	{{~~cite~~ web \|~~last~~=~~Rossmann~~ \|~~first~~=~~Louis~~ \|date=13 June 2024 \|title=Sonos ~~removes restriction on selling personal data & forces users to accept new TOS🤦~~ \|url=https://~~youtube~~.com/~~watch?v~~=~~WwFIIeV4sdw~~ \|url-status=live \|archive-url=https://web.archive.org/web/~~20260204172531~~/https://www.~~youtube~~.com/~~watch?v=WwFIIeV4sdw~~ \|archive-date=~~4 Feb 2026~~ \|~~website~~=~~Youtube~~}}</ref>~~{{citation needed\|reason=Second souce of this behaviour}}~~

	~~[[File:June 2024 license~~ and ~~warranty~~ agreement ~~update~~.~~png~~\|~~thumb~~\|~~Terms of use agreement prompt after change~~.]]		Consumers were then forced to agree to the new terms of service if they wanted to be able to continue using the Sonos product that they had already bought and paid for. There was no option to "disagree" or "opt out" of the agreement and continue using the product as usual after the terms of the privacy statement were changed.<ref>{{Cite web \|last=Rossmann \|first=Louis \|title=Sonos removes restriction on selling personal data & forces users to accept new TOS🤦 \|url=https://youtube.com/watch?v=WwFIIeV4sdw \|website=[[YouTube]] \|date=13 Jun 2024 \|access-date=16 Mar 2026 \|url-status=live \|archive-url=https://preservetube.com/watch?v=WwFIIeV4sdw \|archive-date=15 Jun 2024}}</ref>{{Citation needed\|reason=Second source of this behavior}}

	==See ~~Also~~==		==See also==
	*[[Post-purchase EULA modification]]		*[[Post-purchase EULA modification]]

	==References==		==References==
	~~<references />~~		{{Reflist}}

	[[Category:Articles based on videos]]		[[Category:Articles based on videos]]
	[[Category:Incidents]]		[[Category:2024 Incidents]]
	[[Category:Sonos]]		[[Category:Sonos]]

Bananabot: Added archive URLs for 1 citation(s) using CRWCitationBot

2026-02-23T07:45:07Z

Added archive URLs for 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 07:45, 23 February 2026
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	==Changes to the privacy statement==		==Changes to the privacy statement==
	Very interestingly, the only two sentences that were emboldened in the May 2022 Sonos privacy statement<ref name=":0">4.[https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf Sonos, Inc. Privacy Statement 2022] ''(PDF). Sonos. May 2022.''</ref> that were NOT emboldened in the March 2023 Sonos privacy statement are the following: "We do not and will not sell your personal data to third parties." on page 1 of the statement; and "Sonos does not and will not sell personal information about our customers." on page 11 of the 2022 privacy statement and page 12 of the 2023 privacy statement.<ref name=":1" /> This change in text formatting is not present in any of the 100 other emboldened sentences and titles.		Very interestingly, the only two sentences that were emboldened in the May 2022 Sonos privacy statement<ref name=":0">4.[https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf Sonos, Inc. Privacy Statement 2022] ''(PDF). Sonos. May 2022.'' ([http://web.archive.org/web/20250912161908/https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf Archived])</ref> that were NOT emboldened in the March 2023 Sonos privacy statement are the following: "We do not and will not sell your personal data to third parties." on page 1 of the statement; and "Sonos does not and will not sell personal information about our customers." on page 11 of the 2022 privacy statement and page 12 of the 2023 privacy statement.<ref name=":1" /> This change in text formatting is not present in any of the 100 other emboldened sentences and titles.

	This holds significance given the following event:		This holds significance given the following event:

Trinity: Added archived reference link

2026-02-04T17:31:48Z

Added archived reference link

← Older revision		Revision as of 17:31, 4 February 2026
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	Consumers were then forced to agree to the new terms of service if they wanted to be able to continue using the Sonos product that they had already bought and paid for. There was no option to "disagree" or "opt out" of the agreement and continue using the product as usual after the terms of the privacy statement were changed.<ref>		Consumers were then forced to agree to the new terms of service if they wanted to be able to continue using the Sonos product that they had already bought and paid for. There was no option to "disagree" or "opt out" of the agreement and continue using the product as usual after the terms of the privacy statement were changed.<ref>
	{{cite web		{{cite web \|last=Rossmann \|first=Louis \|date=13 June 2024 \|title=Sonos removes restriction on selling personal data & forces users to accept new TOS🤦 \|url=https://youtube.com/watch?v=WwFIIeV4sdw \|url-status=live \|archive-url=https://web.archive.org/web/20260204172531/https://www.youtube.com/watch?v=WwFIIeV4sdw \|archive-date=4 Feb 2026 \|website=Youtube}}</ref>{{citation needed\|reason=Second souce of this behaviour}}
	\|last=Rossmann
	\|first=Louis
	\|date= 13 June 2024
	\|title=Sonos removes restriction on selling personal data & forces users to accept new TOS🤦
	\|url=https://youtube.com/watch?v=WwFIIeV4sdw
	\|~~website~~=~~Youtube~~
	\|url-~~status~~=~~live~~
	}}</ref>{{citation needed\|reason=Second souce of this behaviour}}

	[[File:June 2024 license and warranty agreement update.png\|thumb\|Terms of use agreement prompt after change.]]		[[File:June 2024 license and warranty agreement update.png\|thumb\|Terms of use agreement prompt after change.]]

Bythmusters: Added cargo template

2026-01-14T00:10:12Z

Added cargo template

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			{{IncidentCargo
			\|Company=Sonos
			\|StartDate=2024
			\|EndDate=
			\|Status=Active
			\|ProductLine=
			\|Product=
			\|ArticleType=Product
			\|Type=Broken Promise, EULA, Privacy, Terms of Service
			\|Description=Sonos changed their privacy policy for smart products, and users must agree to continue using smart features.
			}}
	[[Sonos\|'''Sonos, Inc.''']] specializes in the manufacture of audio devices many of which are connected to the internet and provide "smart" features. Using those features inevitably provides Sonos with data on the users of their products.		[[Sonos\|'''Sonos, Inc.''']] specializes in the manufacture of audio devices many of which are connected to the internet and provide "smart" features. Using those features inevitably provides Sonos with data on the users of their products.

AnotherConsumerRightsPerson: -reused ref - see also section doesnt need refs

2025-11-28T17:58:47Z

-reused ref - see also section doesnt need refs

← Older revision		Revision as of 17:58, 28 November 2025
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	==See Also==		==See Also==
	*[[Post-purchase EULA modification]]~~<ref name=":0" />~~		*[[Post-purchase EULA modification]]
	==References==		==References==
	<references />		<references />

AnotherConsumerRightsPerson: Removed title from lead section.

2025-09-15T15:36:37Z

Removed title from lead section.

← Older revision		Revision as of 15:36, 15 September 2025
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	~~==Background==~~
	[[Sonos\|'''Sonos, Inc.''']] specializes in the manufacture of audio devices many of which are connected to the internet and provide "smart" features. Using those features inevitably provides Sonos with data on the users of their products.		[[Sonos\|'''Sonos, Inc.''']] specializes in the manufacture of audio devices many of which are connected to the internet and provide "smart" features. Using those features inevitably provides Sonos with data on the users of their products.

Sojourna: /* Changes to the privacy statement */ style

2025-07-09T01:25:59Z

Changes to the privacy statement: style

← Older revision		Revision as of 01:25, 9 July 2025
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	==Changes to the privacy statement==		==Changes to the privacy statement==
	Very interestingly, the only 2 sentences that were emboldened in the May 2022 Sonos privacy statement<ref name=":0">4.[https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf Sonos, Inc. Privacy Statement 2022] ''(PDF). Sonos. May 2022.''</ref> that were NOT emboldened in the March 2023 Sonos privacy statement are the following: "We do not and will not sell your personal data to third parties." on page 1 of the statement; and "Sonos does not and will not sell personal information about our customers." on page 11 of the 2022 privacy statement and page 12 of the 2023 privacy statement.<ref name=":1" /> This change in text formatting is not present in any of the 100 other emboldened sentences and titles.		Very interestingly, the only two sentences that were emboldened in the May 2022 Sonos privacy statement<ref name=":0">4.[https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf Sonos, Inc. Privacy Statement 2022] ''(PDF). Sonos. May 2022.''</ref> that were NOT emboldened in the March 2023 Sonos privacy statement are the following: "We do not and will not sell your personal data to third parties." on page 1 of the statement; and "Sonos does not and will not sell personal information about our customers." on page 11 of the 2022 privacy statement and page 12 of the 2023 privacy statement.<ref name=":1" /> This change in text formatting is not present in any of the 100 other emboldened sentences and titles.

	This holds significance given the following event:		This holds significance given the following event:
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	[[File:June 2024 license and warranty agreement update.png\|thumb\|Terms of use agreement prompt after change.]]		[[File:June 2024 license and warranty agreement update.png\|thumb\|Terms of use agreement prompt after change.]]

	==See Also==		==See Also==
	*[[Post-purchase EULA modification]]<ref name=":0" />		*[[Post-purchase EULA modification]]<ref name=":0" />

Emanuele at 13:10, 14 March 2025

2025-03-14T13:10:02Z

← Older revision		Revision as of 13:10, 14 March 2025
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	==Background==		==Background==
	[[Sonos\|Sonos, Inc.]] specializes in the manufacture of audio devices many of which are connected to the internet and provide "smart" features. Using those features inevitably provides Sonos with data on the users of their products.		[[Sonos\|'''Sonos, Inc.''']] specializes in the manufacture of audio devices many of which are connected to the internet and provide "smart" features. Using those features inevitably provides Sonos with data on the users of their products.

	==Changes to the privacy statement==		==Changes to the privacy statement==

Shingo: Fixed citation punctuations.

2025-03-01T00:49:23Z

Fixed citation punctuations.

← Older revision		Revision as of 00:49, 1 March 2025
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	==Changes to the privacy statement==		==Changes to the privacy statement==
	Very interestingly, the only 2 sentences that were emboldened in the May 2022 Sonos privacy statement<ref name=":0">4.[https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf Sonos, Inc. Privacy Statement 2022] ''(PDF). Sonos. May 2022.''</ref> that were NOT emboldened in the March 2023 Sonos privacy statement are the following: "We do not and will not sell your personal data to third parties." on page 1 of the statement; and "Sonos does not and will not sell personal information about our customers." on page 11 of the 2022 privacy statement and page 12 of the 2023 privacy statement<ref name=":1" />. This change in text formatting is not present in any of the 100 other emboldened sentences and titles.		Very interestingly, the only 2 sentences that were emboldened in the May 2022 Sonos privacy statement<ref name=":0">4.[https://www.sonos.com/pdfs/policies/2022-privacy-statement-en-us.pdf Sonos, Inc. Privacy Statement 2022] ''(PDF). Sonos. May 2022.''</ref> that were NOT emboldened in the March 2023 Sonos privacy statement are the following: "We do not and will not sell your personal data to third parties." on page 1 of the statement; and "Sonos does not and will not sell personal information about our customers." on page 11 of the 2022 privacy statement and page 12 of the 2023 privacy statement.<ref name=":1" /> This change in text formatting is not present in any of the 100 other emboldened sentences and titles.

	This holds significance given the following event:		This holds significance given the following event:

	On March 2023 Sonos' privacy statement stated, on page 12 of 35 under the "How We May Share Personal Information" section: "We do not and will not sell your personal data to third parties"<ref name=":1">		On March 2023 Sonos' privacy statement stated, on page 12 of 35 under the "How We May Share Personal Information" section: "We do not and will not sell your personal data to third parties".<ref name=":1">
	{{cite web		{{cite web
	\|author=<!-- not stated -->		\|author=<!-- not stated -->
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	\|archive-date=14 Jan 2025		\|archive-date=14 Jan 2025
	\|access-date=19 Feb 2025		\|access-date=19 Feb 2025
	}}</ref> . That privacy policy was updated on June 2024 and said sentence was removed from the section as well as from Privacy Statement as a whole.<ref>		}}</ref> That privacy policy was updated on June 2024 and said sentence was removed from the section as well as from Privacy Statement as a whole.<ref>
	{{cite web		{{cite web
	\|author=<!-- not stated -->		\|author=<!-- not stated -->