Wallbox Quasar - Revision history

Sojourna: /* References */ Fix oversight.

2026-02-23T01:48:53Z

References: Fix oversight.

← Older revision		Revision as of 01:48, 23 February 2026
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	[[Category:{{PAGENAME}}]]		[[Category:{{PAGENAME}}]]
			[[Category:Wallbox]]

Sojourna: Clean-up.

2026-02-23T01:48:19Z

Clean-up.

← Older revision		Revision as of 01:48, 23 February 2026
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	\|Description=A DC bi-directional electric car charger.		\|Description=A DC bi-directional electric car charger.
	}}		}}
	~~{{Ph-C-Int}}~~

	This article is a very slow work in progress. Please feel free to add suggestions.		This article is a very slow work in progress. Please feel free to add suggestions.


	The Quasar (not to be confused with the Quasar 2) is a DC Vehicle to Grid (V2G) electric car charger with a CHAdeMO connector. It is rated to charge or discharge a car at 7kW.		The '''Wallbox Quasar''' (not to be confused with the Quasar 2) is a DC Vehicle to Grid (V2G) electric car charger with a CHAdeMO connector. It is rated to charge or discharge a car at 7kW.

	There is an official app to monitor and control the charger. The app can connect directly via Bluetooth, or indirectly over the internet if the charger is connected via Ethernet or Wi-Fi. The charger also has hand gesture recognition, and can be automated using a modified version of OCPP 1.6 .		There is an official app to monitor and control the charger. The app can connect directly via {{Wplink\|Bluetooth}}, or indirectly over the internet if the charger is connected via Ethernet or Wi-Fi. The charger also has hand gesture recognition, and can be automated using a modified version of {{Wplink\|Open Charge Point Protocol\|OCPP}} 1.6.

	==Consumer-impact summary==		==Consumer impact summary==
	{{Ph-C-CIS}}		{{Ph-C-CIS}}

	====Reset ~~Procedure~~====		====Reset procedure====
	In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web \|title=How to restore your charger to factory settings? \|url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ \|access-date=~~28 August~~ 2025 \|~~website~~=~~Wallbox~~}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.		In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web \|author= \|title=How to restore your charger to factory settings? \|url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ \|website=Wallbox \|date= \|access-date=22 Feb 2025 \|url-status=live
			\|archive-url=https://web.archive.org/web/20221002111653/https://support.wallbox.com/na/knowledge-base/how-to-restore-your-charger/ \|archive-date=2 Oct 2022}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.

	---Reference needed---		---Reference needed---

	Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref name=":0">{{Cite web \|title=Understanding Wallbox app Error Codes and How to Resolve Them \|url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ \|access-date=~~28 August 2025~~ \|~~website~~=~~Wallbox~~}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.		Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref name=":0">{{Cite web \|author= \|title=Understanding Wallbox app Error Codes and How to Resolve Them \|url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ \|website=Wallbox \|date= \|access-date=22 Feb 2026 \|url-status=live \|archive-url=https://web.archive.org/web/20260223014414/https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ \|archive-date=23 Feb 2026}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.

	Once the opened display unit is attached to the charger and the charger is powered:		Once the opened display unit is attached to the charger and the charger is powered:
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	Any other combination of button pressing or holding will have no effect.		Any other combination of button pressing or holding will have no effect.

	====Wallbox ~~App~~====		====Wallbox app====
	The Wallbox app is designed to control all Wallbox chargers, not just the Quasar.		The Wallbox app is designed to control all Wallbox chargers, not just the Quasar.

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	The Wallbox website lists app error codes,<ref name=":0" /> but the app can display "Error" with no additional information.		The Wallbox website lists app error codes,<ref name=":0" /> but the app can display "Error" with no additional information.

	The charger has a red status LED on the front which flashes status codes. These codes have not been made available by Wallbox, and are not included in the owner's manual<ref>{{Cite web \|title=Wallbox QUASAR User Manual \|url=https://www.manualslib.com/manual/1799429/Wallbox-Quasar.html \|url-status=live \|~~access~~-~~date~~=~~2025~~-08-30 ~~\|website=manualslib~~}}</ref>, installation manual<ref>{{Cite web \|title=Quasar - Installation Guide \|url=https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20240210232047/https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf \|archive-date=2024~~-02-10~~ \|~~access-date~~=~~2025-08-30~~}}</ref>~~, or~~ the technical datasheet<ref>{{Cite web \|title=Quasar - Technical Datasheet \|url=https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20230329155744/https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf \|archive-date=2023~~-03-29 \|access-date=2025-08-30~~}}</ref>. The status codes have been made available on third party websites.<ref>{{Cite web \|title=WallBox Quasar Fault - Red Service / Error Light \|url=https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light \|url-status=live \|archive-url=https://web.archive.org/web/20241110013231/https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light \|archive-date=2024~~-11-10 \|access-date=2025-08-30 \|website=Park & Recharge~~}}</ref>		The charger has a red status LED on the front which flashes status codes. These codes have not been made available by Wallbox, and are not included in the owner's manual,<ref>{{Cite web \|author= \|title=Wallbox QUASAR User Manual \|url=https://www.manualslib.com/manual/1799429/Wallbox-Quasar.html \|website=manualslib \|date= \|access-date=22 Feb 2026 \|url-status=live \|archive-url=https://web.archive.org/web/20250830060843/https://www.manualslib.com/manual/1799429/Wallbox-Quasar.html
			\|archive-date=30 Aug 2025}}</ref> installation manual,<ref>{{Cite web \|author= \|title=Quasar - Installation Guide \|url=https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf \|website=Wallbox \|date= \|access-date=30 Aug 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20240210232047/https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf \|archive-date=10 Feb 2024 \|format=PDF}}</ref> nor the technical datasheet.<ref>{{Cite web \|author=
			\|title=Quasar - Technical Datasheet \|url=https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf \|website=Wallbox \|date= \|access-date=30 Aug 2025 \|url-status=live
			\|archive-url=https://web.archive.org/web/20230329155744/https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf \|archive-date=29 Mar 2023}}</ref> The status codes have been made available on third party websites.<ref>{{Cite web \|author= \|title=WallBox Quasar Fault - Red Service / Error Light \|url=https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light \|website=Park & Recharge \|date= \|access-date=30 Aug 2025 \|url-status=live \|archive-url=https://web.archive.org/web/20241110013231/https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light \|archive-date=10 Nov 2024}}</ref>

	==Incidents==		==Incidents==
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	==References==		==References==
	{{~~reflist~~}}		{{Reflist}}

	[[Category:{{PAGENAME}}]]		[[Category:{{PAGENAME}}]]

Beanie Bo: removed relevance, changed to incomplete

2025-11-07T14:43:01Z

removed relevance, changed to incomplete

← Older revision		Revision as of 14:43, 7 November 2025
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	{{~~Irrelevant~~}}		{{Incomplete}}{{ProductLineCargo
	{{ProductLineCargo
	\|Company=Wallbox		\|Company=Wallbox
	\|InProduction=No		\|InProduction=No
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	When informed of the issue, Wallbox refused to make any further changes or fixes to the app.		When informed of the issue, Wallbox refused to make any further changes or fixes to the app.

	==== Error/status codes ====		====Error/status codes====
	The Wallbox website lists app error codes,<ref name=":0" /> but the app can display "Error" with no additional information.		The Wallbox website lists app error codes,<ref name=":0" /> but the app can display "Error" with no additional information.

18107: Added error code section

2025-08-30T06:23:03Z

Added error code section

← Older revision		Revision as of 06:23, 30 August 2025
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	{{Ph-C-CIS}}		{{Ph-C-CIS}}

	==== Reset Procedure ====		====Reset Procedure====
	In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web \|title=How to restore your charger to factory settings? \|url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ \|access-date=28 August 2025 \|website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.		In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web \|title=How to restore your charger to factory settings? \|url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ \|access-date=28 August 2025 \|website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.

	---Reference needed---		---Reference needed---

	Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref>{{Cite web \|title=Understanding Wallbox app Error Codes and How to Resolve Them \|url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ \|access-date=28 August 2025 \|website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.		Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref name=":0">{{Cite web \|title=Understanding Wallbox app Error Codes and How to Resolve Them \|url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ \|access-date=28 August 2025 \|website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.

	Once the opened display unit is attached to the charger and the charger is powered:		Once the opened display unit is attached to the charger and the charger is powered:
Line 35:		Line 35:
	Any other combination of button pressing or holding will have no effect.		Any other combination of button pressing or holding will have no effect.

	==== Wallbox App ====		====Wallbox App====
	The Wallbox app is designed to control all Wallbox chargers, not just the Quasar.		The Wallbox app is designed to control all Wallbox chargers, not just the Quasar.

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	The possible workarounds include:		The possible workarounds include:

	* Stop the discharge session, change the discharge rate, then restart the discharge session		*Stop the discharge session, change the discharge rate, then restart the discharge session
	* Control the charger using OCPP		*Control the charger using OCPP
	* Control the charger using a reverse engineered script		*Control the charger using a reverse engineered script

	All of these options have drawbacks. ---reference relevant sections where they're written---		All of these options have drawbacks. ---reference relevant sections where they're written---

	When informed of the issue, Wallbox refused to make any further changes or fixes to the app.		When informed of the issue, Wallbox refused to make any further changes or fixes to the app.

			==== Error/status codes ====
			The Wallbox website lists app error codes,<ref name=":0" /> but the app can display "Error" with no additional information.

			The charger has a red status LED on the front which flashes status codes. These codes have not been made available by Wallbox, and are not included in the owner's manual<ref>{{Cite web \|title=Wallbox QUASAR User Manual \|url=https://www.manualslib.com/manual/1799429/Wallbox-Quasar.html \|url-status=live \|access-date=2025-08-30 \|website=manualslib}}</ref>, installation manual<ref>{{Cite web \|title=Quasar - Installation Guide \|url=https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20240210232047/https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf \|archive-date=2024-02-10 \|access-date=2025-08-30}}</ref>, or the technical datasheet<ref>{{Cite web \|title=Quasar - Technical Datasheet \|url=https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20230329155744/https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf \|archive-date=2023-03-29 \|access-date=2025-08-30}}</ref>. The status codes have been made available on third party websites.<ref>{{Cite web \|title=WallBox Quasar Fault - Red Service / Error Light \|url=https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light \|url-status=live \|archive-url=https://web.archive.org/web/20241110013231/https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light \|archive-date=2024-11-10 \|access-date=2025-08-30 \|website=Park & Recharge}}</ref>

	==Incidents==		==Incidents==

18107: Added app section

2025-08-30T05:37:29Z

Added app section

@@ Line 18: / Line 18: @@
 ==Consumer-impact summary==
-{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.
+{{Ph-C-CIS}}
 ---Reference needed---
@@ Line 31: / Line 34: @@
 Any other combination of button pressing or holding will have no effect.
 ==Incidents==

Mr Pollo: no incidents are being mentioned, and the steps are for user/certified technician.

2025-08-28T22:54:53Z

no incidents are being mentioned, and the steps are for user/certified technician.

← Older revision		Revision as of 22:54, 28 August 2025
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			{{Irrelevant}}
	{{ProductLineCargo		{{ProductLineCargo
	\|Company=Wallbox		\|Company=Wallbox

AnotherConsumerRightsPerson: Added citations.

2025-08-28T16:11:57Z

Added citations.

← Older revision		Revision as of 16:11, 28 August 2025
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	==Consumer-impact summary==		==Consumer-impact summary==
	{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app. If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.		{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web \|title=How to restore your charger to factory settings? \|url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ \|access-date=28 August 2025 \|website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.

	---Reference needed---		---Reference needed---

	Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure. The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.		Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref>{{Cite web \|title=Understanding Wallbox app Error Codes and How to Resolve Them \|url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ \|access-date=28 August 2025 \|website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.

	Once the opened display unit is attached to the charger and the charger is powered:		Once the opened display unit is attached to the charger and the charger is powered:

	* Press and hold both buttons at the same time		*Press and hold both buttons at the same time
	* Wait 3 seconds then release the button labeled "RST"		*Wait 3 seconds then release the button labeled "RST"
	* Wait 10 seconds then release the other button		*Wait 10 seconds then release the other button

	Any other combination of button pressing or holding will have no effect.		Any other combination of button pressing or holding will have no effect.

18107: Added summary and description of reset procedure

2025-08-28T00:34:05Z

Added summary and description of reset procedure

@@ Line 8: / Line 8: @@
 }}
 {{Ph-C-Int}}
 ==Consumer-impact summary==
-{{Ph-C-CIS}}
+{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app. If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.
 ==Incidents==

18107: Created page with "{{ProductLineCargo |Company=Wallbox |InProduction=No |ArticleType=Product |Category=Hardware |Website=https://wallbox.com/ |Description=A DC bi-directional electric car charger. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents related to this product line. Any incidents not mentioned here can be found in the {{PAGENAME}} category. ===Example inciden..."

2025-08-27T23:26:06Z

Created page with "{{ProductLineCargo |Company=Wallbox |InProduction=No |ArticleType=Product |Category=Hardware |Website=https://wallbox.com/ |Description=A DC bi-directional electric car charger. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents related to this product line. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]]. ===Example inciden..."

New page

{{ProductLineCargo
|Company=Wallbox
|InProduction=No
|ArticleType=Product
|Category=Hardware
|Website=https://wallbox.com/
|Description=A DC bi-directional electric car charger.
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}
This is a list of all consumer-protection incidents related to this product line. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]