Zoom (product) - Revision history

Tempo123: /* References */

2026-05-20T21:33:10Z

References

← Older revision		Revision as of 21:33, 20 May 2026
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	*'''User freedom:''' The user must accept the terms of service and [[Forced arbitration]] in order to use the product.		*'''User freedom:''' The user must accept the terms of service and [[Forced arbitration]] in order to use the product.

	*'''User privacy:''' Security vulnerabilities and privacy concerns have been raised due to the amount of data the software collects from its users.{{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes.<ref>{{Cite web \|last=Isaksen-Loxton \|first=Duncan \|date=7 Aug 2023 \|title=The Privacy Implications of Zoom’s New Terms of Service Are Scary \|url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ \|url-status=live \|archive-url=https://archive.is/~~k8CgC~~ \|archive-date=~~2026-02-24~~ \|access-date=24 Feb 2026 \|website=SixFive}}</ref>		*'''User privacy:''' Security vulnerabilities and privacy concerns have been raised due to the amount of data the software collects from its users.{{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes.<ref>{{Cite web \|last=Isaksen-Loxton \|first=Duncan \|date=7 Aug 2023 \|title=The Privacy Implications of Zoom’s New Terms of Service Are Scary \|url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ \|url-status=live \|archive-url=https://web.archive.org/web/20240723144830/https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ \|archive-date=23 Jul 2024 \|access-date=24 Feb 2026 \|website=SixFive}}</ref>

	*'''Business model:''' The free version of the software allows users to do calls that can have up to 100 participants, with a max time of 40 minutes. The product contains subscriptions with various types of plans, with the '''rooms plan allowing''' up to 1,000 participants with a maximum time of 30 hours.		*'''Business model:''' The free version of the software allows users to do calls that can have up to 100 participants, with a max time of 40 minutes. The product contains subscriptions with various types of plans, with the '''rooms plan allowing''' up to 1,000 participants with a maximum time of 30 hours.

Sojourna at 23:58, 4 April 2026

2026-04-04T23:58:18Z

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	\|ArticleType=Product		\|ArticleType=Product
	\|Category=Server, Laptop		\|Category=Server, Laptop
	\|Logo=Zoom-social~~-img-2692218208~~.jpg		\|Logo=Zoom social.jpg
	\|Website=https://www.zoom.com/		\|Website=https://www.zoom.com/
	\|Description=video call software		\|Description=video call software
	}}Developed by [[wikipedia:Zoom_Communications\|'''Zoom Communications''']], [[wikipedia:Zoom_(software)\|Zoom workplace]] or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. It is a software commonly used in enterprise and educational workplaces.		}}

	~~==Consumer-impact summary==~~		Developed by '''[[Zoom Communications]]''', {{Wplink\|Zoom_(software)\|Zoom workplace}} or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. It is a software commonly used in enterprise and educational workplaces.

	==~~=User Freedom=~~==		==Consumer impact summary==
	The user must accept the terms of service and [[Forced arbitration]] in order to use the product.		{{Incomplete section}}
			*'''User freedom:''' The user must accept the terms of service and [[Forced arbitration]] in order to use the product.

	~~===~~User ~~Privacy===~~		*'''User privacy:''' Security vulnerabilities and privacy concerns have been raised due to the amount of data the software collects from its users.{{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes.<ref>{{Cite web \|last=Isaksen-Loxton \|first=Duncan \|date=7 Aug 2023 \|title=The Privacy Implications of Zoom’s New Terms of Service Are Scary \|url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ \|url-status=live \|archive-url=https://archive.is/k8CgC \|archive-date=2026-02-24 \|access-date=24 Feb 2026 \|website=SixFive}}</ref>
	Security vulnerabilities and privacy concerns have raised due to the amount of data the software collects from its users. {{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes. <ref>{{Cite web \|last=Isaksen-Loxton \|first=Duncan \|date=7 Aug 2023 \|title=The Privacy Implications of Zoom’s New Terms of Service Are Scary \|url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ \|url-status=live \|archive-url=https://archive.is/k8CgC \|archive-date=2026-02-24 \|access-date=24 Feb 2026 \|website=SixFive}}</ref>
	~~===Business Model===~~
	The free version of the software allows users to do calls that can have up to 100 participants, with a max time of 40 minutes. The product contains subscriptions with various types of plans, with the '''rooms plan allowing''' up to 1,000 participants with a maximum time of 30 hours.
	~~===Market Control===~~

			*'''Business model:''' The free version of the software allows users to do calls that can have up to 100 participants, with a max time of 40 minutes. The product contains subscriptions with various types of plans, with the '''rooms plan allowing''' up to 1,000 participants with a maximum time of 30 hours.

			*'''Market control:'''

	==Incidents==		==Incidents==
	This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}\|{{PAGENAME}} category]].		This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}\|{{PAGENAME}} category]].

	===~~Deal with Google and Facebook~~===		===Data breach (''2020'')===
	~~On November 9~~, ~~2020~~, ~~the Federal Trade Commission filed a complaint against zoom for misleading claims about their end~~-to-~~end encryption and giving users~~ data ~~-- regardless of free or paid~~ accounts-- to ~~Google and Facebook~~. Zoom ~~agreed~~ to ~~an $85 million settlement<ref>{{Cite web \|last=Whelan \|first=Lisa \|date=2021-08-12 \|title=Why you should care about Zoom’s $85m~~ privacy ~~lawsuit \|url=https://proton.me/blog/zoom-85-million-settlement \|url-status=live \|access-date=2026-02-24 \|website=Proton}}</ref> on January 19,2021, that resulted in $15 or $25 towards every user~~ and ~~improving its~~ security ~~and privacy disclosure practices~~. <ref>{{Cite web \|last=B \|first=~~Urian~~ \|date=~~2021~~-08-04 \|title=Zoom ~~Lied about 'End-to-End encryption' and Gave User~~ Data ~~to Facebook and Google Without Consent {{!}} $85 Million Settlement~~ \|url=https://www.~~techtimes~~.com/~~articles~~/~~263721/20210804~~/zoom~~-lied-about-end-to-end-encryption-and-gave-user~~-data-~~to-facebook-and-google-without-consent-85-million-settlement.htm~~ \|url-status=live \|access-date=2026-02-24 \|website=~~TechTimes}}</ref><ref>{{Cite web~~ \|~~last=Brodkin \|first=Jon \|date=2021~~-~~08-02 \|title=Zoom to pay $85M for lying about encryption and sending data to Facebook and Google \|~~url=https://~~arstechnica~~.com/~~tech~~-~~policy~~/~~2021/08~~/zoom~~-to-pay-85m-for-lying-about-encryption-and-sending~~-data-~~to-facebook-and-google/ \|url-status=live~~ \|~~access~~-date=~~2026-02-24 \|website=Arstechnica~~}}</ref>		In April 2020, over 500,000 consumer's accounts were intercepted due to credential stuffing--a method involving using credentials from previous data breaches to test them on accounts-- that resulted in customers email addresses, passwords, meeting URLs, and Hostkeys being intercepted and sold to the dark web. In response, Zoom issued an 90 day plan to address privacy and security issues. <ref>{{Cite web \|last=Burgess \|first=Monica \|date=2025-10-31 \|title=Zoom Data Breach \|url=https://www.huntress.com/threat-library/data-breach/zoom-data-breach \|url-status=live \|access-date=2026-02-23 \|website=Huntress \|archive-url=http://web.archive.org/web/20251211090037/https://www.huntress.com/threat-library/data-breach/zoom-data-breach \|archive-date=11 Dec 2025}}</ref>

	===Data ~~Breach~~===		===Deal with Google and Facebook (''2020—2021'')===
			On November 9, 2020, the [[Federal Trade Commission]] filed a complaint against Zoom for misleading claims about their end-to-end encryption and giving users data — regardless of free or paid accounts — to Google and Facebook. Zoom agreed to an $85 million settlement<ref>{{Cite web \|last=Whelan \|first=Lisa \|date=2021-08-12 \|title=Why you should care about Zoom’s $85m privacy lawsuit \|url=https://proton.me/blog/zoom-85-million-settlement \|url-status=live \|access-date=2026-02-24 \|website=Proton}}</ref> on January 19,2021, that resulted in $15 or $25 towards every user and improving its security and privacy disclosure practices. <ref>{{Cite web \|last=B \|first=Urian \|date=2021-08-04 \|title=Zoom Lied about 'End-to-End encryption' and Gave User Data to Facebook and Google Without Consent {{!}} $85 Million Settlement \|url=https://www.techtimes.com/articles/263721/20210804/zoom-lied-about-end-to-end-encryption-and-gave-user-data-to-facebook-and-google-without-consent-85-million-settlement.htm \|url-status=live \|access-date=2026-02-24 \|website=TechTimes}}</ref><ref>{{Cite web \|last=Brodkin \|first=Jon \|date=2021-08-02 \|title=Zoom to pay $85M for lying about encryption and sending data to Facebook and Google \|url=https://arstechnica.com/tech-policy/2021/08/zoom-to-pay-85m-for-lying-about-encryption-and-sending-data-to-facebook-and-google/ \|url-status=live \|access-date=2026-02-24 \|website=Arstechnica}}</ref>

	On April 2020, over 500,000 consumer's accounts were intercepted due to credential stuffing--a method involving using credentials from previous data breaches to test them on accounts-- that resulted in customers email addresses, passwords, meeting URLs, and Hostkeys being intercepted and sold to the dark web. In response, Zoom issued an 90 day plan to address privacy and security issues. <ref>{{Cite web \|last=~~Burgess \|first~~=~~Monica \|date~~=~~2025-10-31 \|title=Zoom Data Breach \|url=https://www.huntress.com/threat-library/~~data~~-breach/zoom-data-breach \|url-status~~=~~live \|access-date~~=~~2026-02-23 \|website~~=~~Huntress~~ \|~~archive-url=http://web.archive.org/web/20251211090037/https://www.huntress.com/threat-library/data-breach/zoom-data-breach \|archive-date=11 Dec 2025~~}}~~</ref>~~		===Forced arbitration and voice data collection (''2023'')===
			{{Main\|Zoom changed Terms of Service for Data Collection and Force Arbitration}}

	~~===Forced Arbitration and Voice Data Collection===~~
	~~{{Main\|Zoom changed Terms of Service for Data Collection and Force Arbitration}}~~
	On May 31, 2023, Zoom updated their terms of service, requiring users to go into force arbitration and data collection for artificial intelligence purposes, giving users a 30 day period since April 1, 2023 or account creation date. The company received a wave of backlash after fears of a lack of possibility to opt-out artificial intelligence training collection, Zoom changed their terms a few days later that requires consent to data-collection.<ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|archive-url=http://web.archive.org/web/20250915061219/https://www.womenconquerbiz.com/zooms-ai-update/ \|archive-date=15 Sep 2025 \|access-date=24 Feb 2026 \|website=Women Conquer Business}}</ref><ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|archive-url=https://web.archive.org/web/20260224115833/https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|archive-date=24 Feb 2026 \|access-date=2026-02-23 \|website=Frederick's Timelog}}</ref>		On May 31, 2023, Zoom updated their terms of service, requiring users to go into force arbitration and data collection for artificial intelligence purposes, giving users a 30 day period since April 1, 2023 or account creation date. The company received a wave of backlash after fears of a lack of possibility to opt-out artificial intelligence training collection, Zoom changed their terms a few days later that requires consent to data-collection.<ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|archive-url=http://web.archive.org/web/20250915061219/https://www.womenconquerbiz.com/zooms-ai-update/ \|archive-date=15 Sep 2025 \|access-date=24 Feb 2026 \|website=Women Conquer Business}}</ref><ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|archive-url=https://web.archive.org/web/20260224115833/https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|archive-date=24 Feb 2026 \|access-date=2026-02-23 \|website=Frederick's Timelog}}</ref>

	==See also==		==See also==
	{{Ph-C-SA}}		{{Ph-C-SA}}

	==References==		==References==
	{{~~reflist~~}}		{{Reflist}}

	[[Category:{{PAGENAME}}]]		[[Category:{{PAGENAME}}]]
			[[Category:Products]]

Sojourna: Sojourna moved page Zoom (Product) to Zoom (product): Misspelled title: Not in sentence case

2026-04-04T23:42:58Z

Sojourna moved page Zoom (Product) to Zoom (product): Misspelled title: Not in sentence case

← Older revision		Revision as of 23:42, 4 April 2026
(No difference)

SquidthePlummer: condensed Forced Arbitration and Voice Data Collection incident, added 2 more incidents

2026-02-24T19:19:32Z

condensed Forced Arbitration and Voice Data Collection incident, added 2 more incidents

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	===Deal with Google and Facebook===		===Deal with Google and Facebook===
	~~Short summary~~ of ~~the incident (could be the same as the summary preceding the article)~~.		On November 9, 2020, the Federal Trade Commission filed a complaint against zoom for misleading claims about their end-to-end encryption and giving users data -- regardless of free or paid accounts-- to Google and Facebook. Zoom agreed to an $85 million settlement<ref>{{Cite web \|last=Whelan \|first=Lisa \|date=2021-08-12 \|title=Why you should care about Zoom’s $85m privacy lawsuit \|url=https://proton.me/blog/zoom-85-million-settlement \|url-status=live \|access-date=2026-02-24 \|website=Proton}}</ref> on January 19,2021, that resulted in $15 or $25 towards every user and improving its security and privacy disclosure practices. <ref>{{Cite web \|last=B \|first=Urian \|date=2021-08-04 \|title=Zoom Lied about 'End-to-End encryption' and Gave User Data to Facebook and Google Without Consent {{!}} $85 Million Settlement \|url=https://www.techtimes.com/articles/263721/20210804/zoom-lied-about-end-to-end-encryption-and-gave-user-data-to-facebook-and-google-without-consent-85-million-settlement.htm \|url-status=live \|access-date=2026-02-24 \|website=TechTimes}}</ref><ref>{{Cite web \|last=Brodkin \|first=Jon \|date=2021-08-02 \|title=Zoom to pay $85M for lying about encryption and sending data to Facebook and Google \|url=https://arstechnica.com/tech-policy/2021/08/zoom-to-pay-85m-for-lying-about-encryption-and-sending-data-to-facebook-and-google/ \|url-status=live \|access-date=2026-02-24 \|website=Arstechnica}}</ref>


	===Data Breach===		===Data Breach===
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	===Forced Arbitration and Voice Data Collection===		===Forced Arbitration and Voice Data Collection===
	~~[[File:Zoom force arbitration agreement.png\|alt=Article in the EULA that shows forced arbitration\|thumb\|Forced Arbitration Agreement]]~~
	{{Main\|Zoom changed Terms of Service for Data Collection and Force Arbitration}}		{{Main\|Zoom changed Terms of Service for Data Collection and Force Arbitration}}
	On ~~April 1~~, 2023, Zoom ~~sent an email to all users that they have~~ updated their terms of service, ~~forcing~~ users into ~~forced~~ arbitration, ~~taking effect one~~ day ~~prior on May 31~~. <ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live ~~\|access-date=24 Feb 2026 \|website=Women Conquer Business~~ \|archive-url=http://web.archive.org/web/20250915061219/https://www.womenconquerbiz.com/zooms-ai-update/ \|archive-date=15 Sep 2025}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web \|date=2025-06-17 \|title=Zoom's Terms of Service update notifications \|url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|url-status=live \|access-date=2026~~-02-23~~ \|website=~~Zoom \|archive-url=http://web.archive.org/web/20260101075914/https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|archive-date=1 Jan 2026~~}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to opt-out@zoom.us''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live ~~\|access-date=2026-02-23 \|website=Frederick's Timelog~~ \|archive-url=https://web.archive.org/web/20260224115833/https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|archive-date=24 Feb 2026~~}}</ref></blockquote>~~		On May 31, 2023, Zoom updated their terms of service, requiring users to go into force arbitration and data collection for artificial intelligence purposes, giving users a 30 day period since April 1, 2023 or account creation date. The company received a wave of backlash after fears of a lack of possibility to opt-out artificial intelligence training collection, Zoom changed their terms a few days later that requires consent to data-collection.<ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|archive-url=http://web.archive.org/web/20250915061219/https://www.womenconquerbiz.com/zooms-ai-update/ \|archive-date=15 Sep 2025 \|access-date=24 Feb 2026 \|website=Women Conquer Business}}</ref><ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|archive-url=https://web.archive.org/web/20260224115833/https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|archive-date=24 Feb 2026 \|access-date=2026-02-23 \|website=Frederick's Timelog}}</ref>
	~~[[File:Zoom-TOS-update-prompt.png\|thumb\|Term Of Service Prompt ]]~~
	Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web \|date=2023-04-11 \|title=ZOOM TERMS OF SERVICE \|url=https://www.zoom.com/en/trust/terms/ \|url-status=live \|access-date=2026-02-23 \|website=~~Zoom \|archive-url=http://web.archive.org/web/20260128110243/https://www.zoom.com/en/trust/terms/ \|archive-date=28 Jan 2026}}</ref></blockquote>~~

	<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance \|archive-url=http://web.archive.org/web/20251017042712/https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|archive-date=17 Oct 2025}}</ref>

	~~===Zoombombing incident===~~

	~~[[wikipedia:Zoombombing\|<br />Zoombombing]]~~


	==See also==		==See also==

Bananabot: Added archive URLs for 6 citation(s) using CRWCitationBot

2026-02-24T12:00:27Z

Added archive URLs for 6 citation(s) using CRWCitationBot

← Older revision		Revision as of 12:00, 24 February 2026
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	===Data Breach===		===Data Breach===

	On April 2020, over 500,000 consumer's accounts were intercepted due to credential stuffing--a method involving using credentials from previous data breaches to test them on accounts-- that resulted in customers email addresses, passwords, meeting URLs, and Hostkeys being intercepted and sold to the dark web. In response, Zoom issued an 90 day plan to address privacy and security issues. <ref>{{Cite web \|last=Burgess \|first=Monica \|date=2025-10-31 \|title=Zoom Data Breach \|url=https://www.huntress.com/threat-library/data-breach/zoom-data-breach \|url-status=live \|access-date=2026-02-23 \|website=Huntress}}</ref>		On April 2020, over 500,000 consumer's accounts were intercepted due to credential stuffing--a method involving using credentials from previous data breaches to test them on accounts-- that resulted in customers email addresses, passwords, meeting URLs, and Hostkeys being intercepted and sold to the dark web. In response, Zoom issued an 90 day plan to address privacy and security issues. <ref>{{Cite web \|last=Burgess \|first=Monica \|date=2025-10-31 \|title=Zoom Data Breach \|url=https://www.huntress.com/threat-library/data-breach/zoom-data-breach \|url-status=live \|access-date=2026-02-23 \|website=Huntress \|archive-url=http://web.archive.org/web/20251211090037/https://www.huntress.com/threat-library/data-breach/zoom-data-breach \|archive-date=11 Dec 2025}}</ref>

	===Forced Arbitration and Voice Data Collection===		===Forced Arbitration and Voice Data Collection===
	[[File:Zoom force arbitration agreement.png\|alt=Article in the EULA that shows forced arbitration\|thumb\|Forced Arbitration Agreement]]		[[File:Zoom force arbitration agreement.png\|alt=Article in the EULA that shows forced arbitration\|thumb\|Forced Arbitration Agreement]]
	{{Main\|Zoom changed Terms of Service for Data Collection and Force Arbitration}}		{{Main\|Zoom changed Terms of Service for Data Collection and Force Arbitration}}
	On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into forced arbitration, taking effect one day prior on May 31. <ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|access-date=24 Feb 2026 \|website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web \|date=2025-06-17 \|title=Zoom's Terms of Service update notifications \|url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to opt-out@zoom.us''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|access-date=2026-02-23 \|website=Frederick's Timelog}}</ref></blockquote>		On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into forced arbitration, taking effect one day prior on May 31. <ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|access-date=24 Feb 2026 \|website=Women Conquer Business \|archive-url=http://web.archive.org/web/20250915061219/https://www.womenconquerbiz.com/zooms-ai-update/ \|archive-date=15 Sep 2025}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web \|date=2025-06-17 \|title=Zoom's Terms of Service update notifications \|url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|url-status=live \|access-date=2026-02-23 \|website=Zoom \|archive-url=http://web.archive.org/web/20260101075914/https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|archive-date=1 Jan 2026}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to opt-out@zoom.us''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|access-date=2026-02-23 \|website=Frederick's Timelog \|archive-url=https://web.archive.org/web/20260224115833/https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|archive-date=24 Feb 2026}}</ref></blockquote>
	[[File:Zoom-TOS-update-prompt.png\|thumb\|Term Of Service Prompt ]]		[[File:Zoom-TOS-update-prompt.png\|thumb\|Term Of Service Prompt ]]
	Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web \|date=2023-04-11 \|title=ZOOM TERMS OF SERVICE \|url=https://www.zoom.com/en/trust/terms/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref></blockquote>		Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web \|date=2023-04-11 \|title=ZOOM TERMS OF SERVICE \|url=https://www.zoom.com/en/trust/terms/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom \|archive-url=http://web.archive.org/web/20260128110243/https://www.zoom.com/en/trust/terms/ \|archive-date=28 Jan 2026}}</ref></blockquote>

	<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance}}</ref>		<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance \|archive-url=http://web.archive.org/web/20251017042712/https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|archive-date=17 Oct 2025}}</ref>

	===Zoombombing incident===		===Zoombombing incident===

SquidthePlummer: added 1 more incident and moved it to the top

2026-02-24T06:08:19Z

added 1 more incident and moved it to the top

← Older revision		Revision as of 06:08, 24 February 2026
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	Short summary of the incident (could be the same as the summary preceding the article).		Short summary of the incident (could be the same as the summary preceding the article).


			===Data Breach===

			On April 2020, over 500,000 consumer's accounts were intercepted due to credential stuffing--a method involving using credentials from previous data breaches to test them on accounts-- that resulted in customers email addresses, passwords, meeting URLs, and Hostkeys being intercepted and sold to the dark web. In response, Zoom issued an 90 day plan to address privacy and security issues. <ref>{{Cite web \|last=Burgess \|first=Monica \|date=2025-10-31 \|title=Zoom Data Breach \|url=https://www.huntress.com/threat-library/data-breach/zoom-data-breach \|url-status=live \|access-date=2026-02-23 \|website=Huntress}}</ref>

	===Forced Arbitration and Voice Data Collection===		===Forced Arbitration and Voice Data Collection===
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	<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance}}</ref>		<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance}}</ref>

	===~~Zooming~~ incident===		===Zoombombing incident===


	~~===Data Breach===~~

	~~https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/~~

	~~https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/~~

	~~https://www.fisherphillips.com/en/news-insights/recent-california-court-decision-is-a-reminder-to-review-your-online-service-arbitration-agreements.html~~

	~~https~~:/~~/www.huntress.com/threat-library/data-breach/zoom-data-breach~~		[[wikipedia:Zoombombing\|<br />Zoombombing]]

	~~https://www.reco.ai/hub/zoom-privacy-issues~~

	~~https://www.nbcnews.com/tech/innovation/zoom-ai-privacy-tos-terms-of-service-data-rcna98665~~
	==See also==		==See also==
	{{Ph-C-SA}}		{{Ph-C-SA}}

SquidthePlummer: added the changed tos 2023 incindent

2026-02-24T05:48:23Z

added the changed tos 2023 incindent

← Older revision		Revision as of 05:48, 24 February 2026
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	\|Website=https://www.zoom.com/		\|Website=https://www.zoom.com/
	\|Description=video call software		\|Description=video call software
	}}		}}Developed by [[wikipedia:Zoom_Communications\|'''Zoom Communications''']], [[wikipedia:Zoom_(software)\|Zoom workplace]] or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. It is a software commonly used in enterprise and educational workplaces.
	~~<!-- will delete and edit out with product later, just moving it. -->~~

	Developed by [[wikipedia:Zoom_Communications\|'''Zoom Communications''']], [[wikipedia:Zoom_(software)\|Zoom workplace]] or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. It is a software commonly used in enterprise and educational workplaces.

	==Consumer-impact summary==		==Consumer-impact summary==
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	===Forced Arbitration and Voice Data Collection~~<!-- create own article soon -->~~===		===Forced Arbitration and Voice Data Collection===
	[[File:Zoom force arbitration agreement.png\|alt=Article in the EULA that shows forced arbitration\|thumb\|Forced Arbitration Agreement]]		[[File:Zoom force arbitration agreement.png\|alt=Article in the EULA that shows forced arbitration\|thumb\|Forced Arbitration Agreement]]
	{{Main\| Zoom ~~changes~~ Terms of Service for ~~data collection~~ and ~~forces arbitration~~}}		{{Main\|Zoom changed Terms of Service for Data Collection and Force Arbitration}}
	On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into forced arbitration, taking effect one day prior on May 31. <ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|access-date=24 Feb 2026 \|website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web \|date=2025-06-17 \|title=Zoom's Terms of Service update notifications \|url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to opt-out@zoom.us''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|access-date=2026-02-23 \|website=Frederick's Timelog}}</ref></blockquote>		On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into forced arbitration, taking effect one day prior on May 31. <ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|access-date=24 Feb 2026 \|website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web \|date=2025-06-17 \|title=Zoom's Terms of Service update notifications \|url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to opt-out@zoom.us''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|access-date=2026-02-23 \|website=Frederick's Timelog}}</ref></blockquote>
	[[File:Zoom-TOS-update-prompt.png\|thumb\|Term Of Service Prompt ]]		[[File:Zoom-TOS-update-prompt.png\|thumb\|Term Of Service Prompt ]]
Line 42:		Line 39:
	<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance}}</ref>		<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance}}</ref>

	=== Zooming incident ===		===Zooming incident===


	=== Data Breach ===		===Data Breach===

	https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/		https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/

ClippyWantsToHelp: moved part of the description to the "business model" section

2026-02-24T05:09:19Z

moved part of the description to the "business model" section

← Older revision		Revision as of 05:09, 24 February 2026
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	<!-- will delete and edit out with product later, just moving it. -->		<!-- will delete and edit out with product later, just moving it. -->

	Developed by [[wikipedia:Zoom_Communications\|'''Zoom Communications''']], [[wikipedia:Zoom_(software)\|Zoom workplace]] or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. ~~up to 100 participants~~ in ~~a 40 minute limit time frame. The products contain subscriptions with varying types of plans, with the '''rooms plan allowing''' for 1,000 participants at a time for a limit of 30 hours~~.		Developed by [[wikipedia:Zoom_Communications\|'''Zoom Communications''']], [[wikipedia:Zoom_(software)\|Zoom workplace]] or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. It is a software commonly used in enterprise and educational workplaces.

	==Consumer-impact summary==		==Consumer-impact summary==

	===User Freedom===		===User Freedom===
	The user must accept the terms of service and [[Forced arbitration]] in order to use the product		The user must accept the terms of service and [[Forced arbitration]] in order to use the product.

	===User Privacy===		===User Privacy===
	Security vulnerabilities and privacy concerns have raised due to the amount of data the software collects from its users. {{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes. <ref>{{Cite web \|last=Isaksen-Loxton \|first=Duncan \|date=7 Aug 2023 \|title=The Privacy Implications of Zoom’s New Terms of Service Are Scary \|url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ \|url-status=live \|archive-url=https://archive.is/k8CgC \|archive-date=2026-02-24 \|access-date=24 Feb 2026 \|website=SixFive}}</ref>		Security vulnerabilities and privacy concerns have raised due to the amount of data the software collects from its users. {{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes. <ref>{{Cite web \|last=Isaksen-Loxton \|first=Duncan \|date=7 Aug 2023 \|title=The Privacy Implications of Zoom’s New Terms of Service Are Scary \|url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ \|url-status=live \|archive-url=https://archive.is/k8CgC \|archive-date=2026-02-24 \|access-date=24 Feb 2026 \|website=SixFive}}</ref>
	===Business Model===		===Business Model===
			The free version of the software allows users to do calls that can have up to 100 participants, with a max time of 40 minutes. The product contains subscriptions with various types of plans, with the '''rooms plan allowing''' up to 1,000 participants with a maximum time of 30 hours.
	===Market Control===		===Market Control===

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	[[File:Zoom force arbitration agreement.png\|alt=Article in the EULA that shows forced arbitration\|thumb\|Forced Arbitration Agreement]]		[[File:Zoom force arbitration agreement.png\|alt=Article in the EULA that shows forced arbitration\|thumb\|Forced Arbitration Agreement]]
	{{Main\| Zoom changes Terms of Service for data collection and forces arbitration}}		{{Main\| Zoom changes Terms of Service for data collection and forces arbitration}}
	On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into [[forced arbitration]], taking effect one day prior on May 31. <ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|access-date=24 Feb 2026 \|website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web \|date=2025-06-17 \|title=Zoom's Terms of Service update notifications \|url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to opt-out@zoom.us''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|access-date=2026-02-23 \|website=Frederick's Timelog}}</ref></blockquote>		On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into forced arbitration, taking effect one day prior on May 31. <ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|access-date=24 Feb 2026 \|website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web \|date=2025-06-17 \|title=Zoom's Terms of Service update notifications \|url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to opt-out@zoom.us''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|access-date=2026-02-23 \|website=Frederick's Timelog}}</ref></blockquote>
	[[File:Zoom-TOS-update-prompt.png\|thumb\|Term Of Service Prompt ]]		[[File:Zoom-TOS-update-prompt.png\|thumb\|Term Of Service Prompt ]]
	Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web \|date=2023-04-11 \|title=ZOOM TERMS OF SERVICE \|url=https://www.zoom.com/en/trust/terms/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref></blockquote>		Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web \|date=2023-04-11 \|title=ZOOM TERMS OF SERVICE \|url=https://www.zoom.com/en/trust/terms/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref></blockquote>

ClippyWantsToHelp: /* Forced Arbitration and Voice Data Collection */ removed a duplicated link

2026-02-24T05:02:27Z

Forced Arbitration and Voice Data Collection: removed a duplicated link

← Older revision		Revision as of 05:02, 24 February 2026
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	Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web \|date=2023-04-11 \|title=ZOOM TERMS OF SERVICE \|url=https://www.zoom.com/en/trust/terms/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref></blockquote>		Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web \|date=2023-04-11 \|title=ZOOM TERMS OF SERVICE \|url=https://www.zoom.com/en/trust/terms/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref></blockquote>

	<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance}}</ref><ref>{{Cite web \|last=Hashmin \|first=Smita \|date=7 Aug 2023 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|access-date=24 Feb 2026 \|website=Zoom Blog (Archived)}}</ref>		<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance}}</ref>


	=== Zooming incident ===		=== Zooming incident ===

ClippyWantsToHelp: /* User Freedom */ fixed "forced arbitration" link

2026-02-24T05:00:26Z

User Freedom: fixed "forced arbitration" link

← Older revision		Revision as of 05:00, 24 February 2026
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	===User Freedom===		===User Freedom===
	The user must accept the terms of service and [[Forced ~~Arbitration~~]] in order to use the product		The user must accept the terms of service and [[Forced arbitration]] in order to use the product

	===User Privacy===		===User Privacy===
	Security vulnerabilities and privacy concerns have raised due to the amount of data the software collects from its users. {{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes. <ref>{{Cite web \|last=Isaksen-Loxton \|first=Duncan \|date=7 Aug 2023 \|title=The Privacy Implications of Zoom’s New Terms of Service Are Scary \|url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ \|url-status=live \|archive-url=https://archive.is/k8CgC \|archive-date=2026-02-24 \|access-date=24 Feb 2026 \|website=SixFive}}</ref>		Security vulnerabilities and privacy concerns have raised due to the amount of data the software collects from its users. {{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes. <ref>{{Cite web \|last=Isaksen-Loxton \|first=Duncan \|date=7 Aug 2023 \|title=The Privacy Implications of Zoom’s New Terms of Service Are Scary \|url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ \|url-status=live \|archive-url=https://archive.is/k8CgC \|archive-date=2026-02-24 \|access-date=24 Feb 2026 \|website=SixFive}}</ref>

← Older revision		Revision as of 12:00, 24 February 2026
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	===Data Breach===		===Data Breach===

	On April 2020, over 500,000 consumer's accounts were intercepted due to credential stuffing--a method involving using credentials from previous data breaches to test them on accounts-- that resulted in customers email addresses, passwords, meeting URLs, and Hostkeys being intercepted and sold to the dark web. In response, Zoom issued an 90 day plan to address privacy and security issues. <ref>{{Cite web \|last=Burgess \|first=Monica \|date=2025-10-31 \|title=Zoom Data Breach \|url=https://www.huntress.com/threat-library/data-breach/zoom-data-breach \|url-status=live \|access-date=2026-02-23 \|website=Huntress}}</ref>		On April 2020, over 500,000 consumer's accounts were intercepted due to credential stuffing--a method involving using credentials from previous data breaches to test them on accounts-- that resulted in customers email addresses, passwords, meeting URLs, and Hostkeys being intercepted and sold to the dark web. In response, Zoom issued an 90 day plan to address privacy and security issues. <ref>{{Cite web \|last=Burgess \|first=Monica \|date=2025-10-31 \|title=Zoom Data Breach \|url=https://www.huntress.com/threat-library/data-breach/zoom-data-breach \|url-status=live \|access-date=2026-02-23 \|website=Huntress \|archive-url=http://web.archive.org/web/20251211090037/https://www.huntress.com/threat-library/data-breach/zoom-data-breach \|archive-date=11 Dec 2025}}</ref>

	===Forced Arbitration and Voice Data Collection===		===Forced Arbitration and Voice Data Collection===
	[[File:Zoom force arbitration agreement.png\|alt=Article in the EULA that shows forced arbitration\|thumb\|Forced Arbitration Agreement]]		[[File:Zoom force arbitration agreement.png\|alt=Article in the EULA that shows forced arbitration\|thumb\|Forced Arbitration Agreement]]
	{{Main\|Zoom changed Terms of Service for Data Collection and Force Arbitration}}		{{Main\|Zoom changed Terms of Service for Data Collection and Force Arbitration}}
	On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into forced arbitration, taking effect one day prior on May 31. <ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|access-date=24 Feb 2026 \|website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web \|date=2025-06-17 \|title=Zoom's Terms of Service update notifications \|url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to opt-out@zoom.us''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|access-date=2026-02-23 \|website=Frederick's Timelog}}</ref></blockquote>		On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into forced arbitration, taking effect one day prior on May 31. <ref>{{Cite web \|last=McFarland \|first=Jen \|date=8 Aug 2023 \|title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses \|url=https://www.womenconquerbiz.com/zooms-ai-update/ \|url-status=live \|access-date=24 Feb 2026 \|website=Women Conquer Business \|archive-url=http://web.archive.org/web/20250915061219/https://www.womenconquerbiz.com/zooms-ai-update/ \|archive-date=15 Sep 2025}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web \|date=2025-06-17 \|title=Zoom's Terms of Service update notifications \|url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|url-status=live \|access-date=2026-02-23 \|website=Zoom \|archive-url=http://web.archive.org/web/20260101075914/https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 \|archive-date=1 Jan 2026}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to opt-out@zoom.us''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web \|date=2023-04-01 \|title=Opt out of the arbitration agreement in Zoom’s Terms of Service now \|url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|url-status=live \|access-date=2026-02-23 \|website=Frederick's Timelog \|archive-url=https://web.archive.org/web/20260224115833/https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ \|archive-date=24 Feb 2026}}</ref></blockquote>
	[[File:Zoom-TOS-update-prompt.png\|thumb\|Term Of Service Prompt ]]		[[File:Zoom-TOS-update-prompt.png\|thumb\|Term Of Service Prompt ]]
	Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web \|date=2023-04-11 \|title=ZOOM TERMS OF SERVICE \|url=https://www.zoom.com/en/trust/terms/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom}}</ref></blockquote>		Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web \|date=2023-04-11 \|title=ZOOM TERMS OF SERVICE \|url=https://www.zoom.com/en/trust/terms/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom \|archive-url=http://web.archive.org/web/20260128110243/https://www.zoom.com/en/trust/terms/ \|archive-date=28 Jan 2026}}</ref></blockquote>

	<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance}}</ref>		<ref>{{Cite web \|last=Hashim \|first=Smita \|date=2023-08-07 \|title=How Zoom’s terms of service and practices apply to AI features \|url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ \|url-status=live \|access-date=2026-02-23 \|website=Zoom Blog}}</ref> <ref>{{Cite web \|author= Cyber Management Alliance \|date=12 Aug 2023 \|title=Zoom's New Privacy Terms & What They Mean For You \|url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|url-status=live \|access-date=24 Feb 2026 \|website=Cyber Management Alliance \|archive-url=http://web.archive.org/web/20251017042712/https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you \|archive-date=17 Oct 2025}}</ref>

	===Zoombombing incident===		===Zoombombing incident===