TeamViewer

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TeamViewer is a free proprietory remote access and remote control software

TeamViewer

Basic Information
Release Year	2005
Product Type	Remote Administration, Web conferencing
In Production	Yes
Official Website	https://www.teamviewer.com/

Consumer-impact summary

Overview of concerns that arise from the company's conduct regarding (if applicable):

• User freedom
• User privacy
• Business model
• Market control

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Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Incidents

Perpetual license invalidation

Main article: Teamviewer Terminates Perpetual Licenses

TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of Teamviewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.

Recently, TeamViewer has announced that support will be fully shut down for these older versions. The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer.

In the original post, Teamviewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. It is mentioned that existing customers are eligible for an "exclusive upgrade discount", which is not further specified for perpetual license owners.

One user on the forum states that they bought a license for TeamViewer version 12 with a term of 10 years, so this comes two years before their license ends. Commercial users of the software must have a license to use TeamViewer, only personal usage of the software is free.

This invalidation additionally ignores when users who paid for their lifetime perpetual licenses, where in one case with Linus of Linus Tech Tips only received a discount for the subscription for paying for a ~$5k+ software upgrade only a few months before the announcement of the sunset of versions 11 and 12 in December 2025. Some highlights included with the email sent to Linus are the following:

How does this affect you?

- After the above date, licenses for TeamViewer 11 and 12 will no longer be supported on our global network infrastructure.h

- You will still be able to use these versions for local (LAN) connections, where both devices are on the same network, but internet-based remote sessions will no longer be available

Your options We highly encourage you to consider upgrading to the latest version of TeamViewer. As a valued customer, we are pleased to offer you an exclusive upgrade discount should you choose to transition to a subscription plan.

See also

• Lifetime license removal