Octopus Energy

Octopus Energy

Basic information
Founded	2016
Legal Structure	Private
Industry	Renewable energy, Gas, Electricity, Solar power products, Solar Installer
Official website	https://octopus.energy

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Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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User freedom

Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include I am sure the systems they install, a DIY battery system I was told would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity.

User Privacy

Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."

Information from https://octopus.energy/about-us/ and customer experience.

Business model

Info from octopus themselves https://octopus.energy/blog/built-to-last/

Market Control

Octopus are the largest single energy supplier in the UK, bigger even than

Incidents

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Octopus Energy category.

Example incident one (date)

Main article: link to the main CR Wiki article

Short summary of the incident (could be the same as the summary preceding the article).

Example incident two (date)

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Products

This is a list of the company's product lines with articles on this wiki.

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• Example product line two (release date):

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See also

Link to relevant theme articles or companies with similar incidents.

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