Octopus Energy
Octopus energy is a UK energy supplier that took the market by providing a better level of customer service, they are highly rated on consumer review sites, particularly compared to the older suppliers like British Gas, Scottish Power etc.
| Basic information | |
|---|---|
| Founded | 2016 |
| Legal Structure | Private |
| Industry | Renewable energy, Gas, Electricity, Solar power products, Solar Installer |
| Official website | https://octopus.energy |
Consumer-impact summary
User freedom
Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include I am sure the systems they install, a DIY battery system I was told would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity.
User Privacy
Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."
Information from https://octopus.energy/about-us/ and customer experience.
Business model
Info from octopus themselves https://octopus.energy/blog/built-to-last/
Market Control
Octopus are the largest single energy supplier in the UK, bigger even than British Gas. So far they haven't been very monopolistic.
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Octopus Energy category.
Example incident one (date)
- Main article: link to the main CR Wiki article
Short summary of the incident (could be the same as the summary preceding the article).
Example incident two (date)
...
Products
See also