Octopus Energy

Octopus Energy
Basic information
Founded	2016
Legal Structure	Private
Industry	Renewable energy, Gas, Electricity, Solar power products, Solar Installer
Official website	https://octopus.energy

⚠️ Article status notice: This Article's Relevance Is Under Review

This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear.

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Notice: This Article's Relevance Is Under Review

To justify the relevance of this article:

Provide evidence demonstrating how the issue reflects broader consumer exploitation (e.g., systemic patterns, recurring incidents, or related company policies).
Link the problem to modern forms of consumer protection concerns, such as privacy violations, barriers to repair, or ownership rights.

If you believe this notice has been placed in error, or once you have made the required improvements, please visit either the Moderator's noticeboard, or the #appeals channel on our Discord server: Join Here.

Octopus energy is a UK energy supplier that took the market by providing a better level of customer service, they are highly rated on consumer review sites, particularly compared to the older suppliers like British Gas, Scottish Power etc.

Consumer-impact summary

User freedom

Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity. ^[1] ^[2]

It is not very clear from the website that with a DIY battery storage system you cannot access any of the enhanced tarifs, you need to call the solar team on 0808 196 6842. They were quite clear that the solar with battery tariff was only available with systems they install, or specific manufacturers battery products.

The flux tarif page says this ^[3]

You need solar panels to be eligible for Octopus Flux, but they don't need to have been installed by us. If you're in the process of getting them installed, we can still start your switch.

It would be preferable to make it clear that only some battery systems can apply, and list them if possible.

User Privacy

Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."

Information from ^[4] and customer experience.

Business model

Info from octopus to be added from ^[1]

Market Control

Octopus are the largest single energy supplier in the UK, bigger even than British Gas. So far they haven't been very monopolistic.

Incidents

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Octopus Energy category.

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Main article: link to the main CR Wiki article

Short summary of the incident (could be the same as the summary preceding the article).

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Products

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