Consumer_Action_Taskforce

Bambu's Gaslighting Masterclass: Denying their own documented restrictions: Difference between revisions

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{{MergeRequest|The main article covers most of these points. This should be double checked, any new info added to it and then this article should be deleted. If this is a trascript it should be marked as such if retained in the wiki|[[Bambu Lab Authorization Control System]]}}


=== 1. Bambu Lab’s Firmware Update & Its Implications ===
Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.
 
==Background==
 
Information about the product/service history to provide the necessary context surrounding the incident
 
== Bambu Lab’s firmware update and its implications ==


* Bambu Lab '''introduced a firmware update''' that includes '''new authorization controls''' for certain critical functions (motion system, temperature, fans, calibration, etc.).
* Bambu Lab '''introduced a firmware update''' that includes '''new authorization controls''' for certain critical functions (motion system, temperature, fans, calibration, etc.).
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* Many users, including Rossmann, '''interpreted this as a restriction''' on using the printer without updating.
* Many users, including Rossmann, '''interpreted this as a restriction''' on using the printer without updating.


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== Bambu Lab’s response and website edits ==
 
=== 2. Bambu Lab’s Response & Website Edits ===


* After backlash, Bambu Lab '''updated their blog post''' and released a statement claiming that reports about printers being blocked were '''"entirely false" and "baseless allegations."'''
* After backlash, Bambu Lab '''updated their blog post''' and released a statement claiming that reports about printers being blocked were '''"entirely false" and "baseless allegations."'''
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* This change in messaging led to '''confusion and frustration''' because it made users who initially raised concerns '''feel like they were being gaslit.'''
* This change in messaging led to '''confusion and frustration''' because it made users who initially raised concerns '''feel like they were being gaslit.'''


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== The Archive Issue & Lack of Transparency ==
 
=== 3. The Archive Issue & Lack of Transparency ===


* Rossmann highlights that '''Bambu Lab has actively prevented their website from being archived on sites like Archive.org,''' making it difficult to track changes.
* Rossmann highlights that '''Bambu Lab has actively prevented their website from being archived on sites like Archive.org,''' making it difficult to track changes.
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* He expresses '''distrust for companies that remove historical records of their policies''' and emphasizes that this '''erodes consumer trust.'''
* He expresses '''distrust for companies that remove historical records of their policies''' and emphasizes that this '''erodes consumer trust.'''


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== Comparisons to Other Consumer Policy Issues ==
 
=== 4. Comparisons to Other Consumer Policy Issues ===
Rossmann draws '''parallels''' to other companies that have '''similarly changed terms and gaslit users:'''
Rossmann draws '''parallels''' to other companies that have '''similarly changed terms and gaslit users:'''


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* He warns that '''companies use legal language to protect themselves''' but later '''use that same fine print against customers.'''
* He warns that '''companies use legal language to protect themselves''' but later '''use that same fine print against customers.'''


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== The Broader Issue of Consumer Rights ==
 
=== 5. The Broader Issue of Consumer Rights ===


* Rossmann '''criticizes people who dismiss these concerns''' by saying, '''"all companies do this"''' or '''"why does it matter?"'''
* Rossmann '''criticizes people who dismiss these concerns''' by saying, '''"all companies do this"''' or '''"why does it matter?"'''
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* '''When consumers speak out as a group,''' companies '''are forced to respond''', even if they try to spin the narrative.
* '''When consumers speak out as a group,''' companies '''are forced to respond''', even if they try to spin the narrative.


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==Consumer response==


=== Conclusion ===
Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
Rossmann '''urges viewers to remain skeptical of corporate claims, read terms of service carefully, and demand transparency.''' He emphasizes that '''collective action can make a difference''' in ensuring companies do not take advantage of their customers.
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=== Key Takeaways: ===
==References==
{{reflist}}


# '''Bambu Lab changed its website to downplay a policy that initially suggested firmware updates could block printing.'''
[[Category:Bambu Lab]]
# '''They then accused critics of spreading false information—even though their original wording implied exactly what users feared.'''
# '''They removed their website from internet archives, making it harder to track changes.'''
# '''Other companies have engaged in similar deceptive tactics, making this part of a larger issue.'''
# '''Rossmann encourages users to push back against these practices rather than accepting them as inevitable.'''
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