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Bambu's Gaslighting Masterclass: Denying their own documented restrictions: Difference between revisions

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{{Incomplete section}}
{{MergeRequest|The main article covers most of these points. This should be double checked, any new info added to it and then this article should be deleted. If this is a trascript it should be marked as such if retained in the wiki|[[Bambu Lab Authorization Control System]]}}
 
Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.
Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.


==Background==
==Background==
{{Incomplete section}}
 
Information about the product/service history to provide the necessary context surrounding the incident
Information about the product/service history to provide the necessary context surrounding the incident


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* The update originally '''stated in the terms of service''' that failing to install updates '''could result in print jobs being blocked.'''
* The update originally '''stated in the terms of service''' that failing to install updates '''could result in print jobs being blocked.'''
* Many users, including Rossmann, '''interpreted this as a restriction''' on using the printer without updating.
* Many users, including Rossmann, '''interpreted this as a restriction''' on using the printer without updating.
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== Bambu Lab’s response and website edits ==
== Bambu Lab’s response and website edits ==
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* However, Rossmann '''retrieved archived versions''' of the original page, showing that Bambu Lab '''did not initially clarify whether printers could still function without updates.'''
* However, Rossmann '''retrieved archived versions''' of the original page, showing that Bambu Lab '''did not initially clarify whether printers could still function without updates.'''
* This change in messaging led to '''confusion and frustration''' because it made users who initially raised concerns '''feel like they were being gaslit.'''
* This change in messaging led to '''confusion and frustration''' because it made users who initially raised concerns '''feel like they were being gaslit.'''
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== The Archive Issue & Lack of Transparency ==
== The Archive Issue & Lack of Transparency ==
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* He compares this behavior to '''other companies that have modified policies retroactively''', such as an Australian battery company ('''Deep Cycle Systems''') that '''quietly changed warranty conditions''' and pretended they were always the same.
* He compares this behavior to '''other companies that have modified policies retroactively''', such as an Australian battery company ('''Deep Cycle Systems''') that '''quietly changed warranty conditions''' and pretended they were always the same.
* He expresses '''distrust for companies that remove historical records of their policies''' and emphasizes that this '''erodes consumer trust.'''
* He expresses '''distrust for companies that remove historical records of their policies''' and emphasizes that this '''erodes consumer trust.'''
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== Comparisons to Other Consumer Policy Issues ==
== Comparisons to Other Consumer Policy Issues ==
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* '''Sony & Digital Purchases:''' Sony once advertised movies as “purchases” but later removed access, citing fine print in their terms.
* '''Sony & Digital Purchases:''' Sony once advertised movies as “purchases” but later removed access, citing fine print in their terms.
* He warns that '''companies use legal language to protect themselves''' but later '''use that same fine print against customers.'''
* He warns that '''companies use legal language to protect themselves''' but later '''use that same fine print against customers.'''
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== The Broader Issue of Consumer Rights ==
== The Broader Issue of Consumer Rights ==
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* '''When consumers speak out as a group,''' companies '''are forced to respond''', even if they try to spin the narrative.
* '''When consumers speak out as a group,''' companies '''are forced to respond''', even if they try to spin the narrative.


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==Consumer response==


== Conclusion ==
Rossmann '''urges viewers to remain skeptical of corporate claims, read terms of service carefully, and demand transparency.''' He emphasizes that '''collective action can make a difference''' in ensuring companies do not take advantage of their customers.
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== Key Takeaways: ==
# '''Bambu Lab changed its website to downplay a policy that initially suggested firmware updates could block printing.'''
# '''They then accused critics of spreading false information—even though their original wording implied exactly what users feared.'''
# '''They removed their website from internet archives, making it harder to track changes.'''
# '''Other companies have engaged in similar deceptive tactics, making this part of a larger issue.'''
# '''Rossmann encourages users to push back against these practices rather than accepting them as inevitable.'''
==Consumer response==
{{Incomplete section}}
Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.


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