Telstra: Difference between revisions
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Whilst Telstra's primary market is Australia, it has also moved into the international markets in Europe, Asia and the United States. | Whilst Telstra's primary market is Australia, it has also moved into the international markets in Europe, Asia and the United States. | ||
== | ==Controversies== | ||
===Putting customers under risk of being scammed/defrauded=== | ===Putting customers under risk of being scammed/defrauded=== | ||
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Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement. | Under Telstra's terms of service it specifies that the content purchased is 'your content' and specifies that you can 'buy' or 'purchase' the content, however Telstra still reserves the right to take access away from the content under various circumstances. This could be misunderstood by customers to believe that they own something they paid for that is actually closer to a lease or rental arrangement. | ||
===Repeated overcharging customers for inactive services=== | |||
In 2020 it was identified that Telstra had charged more than 10,000 customers for services that weren't active. It is estimated that Telstra overcharged almost $2.5 Million over a 12 year period. Australian Communications and Media Authority (ACMA) formally directed Telstra to comply with the Telecommunications Act in September 2020.<ref>ACMA - Telstra direction (''November 2020'') - https://www.acma.gov.au/publications/2020-11/report/telstra-direction-november-2020</ref> | |||
A subsequent investigation occurred in 2022 and identified that Telstra had overcharged more than 11000 customers approximately $1.7 million. ACMA ordered Telstra to pay a $3 Million penalty in addition to refunding affected customers $21.1 Million<ref>{{Cite web |date=02 December 2023 |title=Telstra pays $24 million in penalties and refunds after wrongly charging customers |url=https://www.acma.gov.au/articles/2023-12/telstra-pays-24-million-penalties-and-refunds-after-wrongly-charging-customers}}</ref> | |||
===Reducing speeds on Belong NBN plans=== | ===Reducing speeds on Belong NBN plans=== | ||
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==References== | ==References== | ||
<references /> | <references /> | ||
[[Category:Telstra Group Limited]] | |||
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