HP adds 15 minutes to all customer service phone calls: Difference between revisions

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 *Their all-in-one printers restrict functionality like scanning when ink levels are low, forcing additional cartridge purchases<ref name="ink_requirements">{{cite web |url=https://wiki.rossmanngroup.com/wiki/HP_Printers_Ink_Requirements_Controversy |title=HP Printers Ink Requirements Controversy |publisher=Consumer Action Taskforce Wiki |access-date=2025-02-22}}</ref>
-In this context, the phone support delay appears to be another method of channeling customers toward HP's preferred digital support options, which mitigate the company's exposure to speaking to angry custsomers, and answer for these policies. As acknowledged in internal documents, the policy was explicitly designed to "generate warranty cost efficiencies" and increase "digital adoption" by making phone support deliberately inconvenient.<ref name="register1">{{cite web |url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |title=HP deliberately adds 15 minutes waiting time for telephone support calls |publisher=The Register |author=Paul Kunert |date=2025-02-20 |access-date=2025-02-22}}</ref> The company's Chief Financial Officer Marie Myers has previously stated that customers spend 20% more when locked into HP's digital ecosystem compared to traditional transaction models.<ref name="register2">{{cite web |url=https://www.theregister.com/2023/12/04/hp_printer_lockin/ |title=HP printer lockin |publisher=The Register |date=2023-12-04 |access-date=2025-02-22}}</ref>
+In this context, the phone support delay appears to be another method of channelling customers toward HP's preferred digital support options, which mitigate the company's exposure to speaking to angry customers, and answer for these policies. As acknowledged in internal documents, the policy was explicitly designed to "generate warranty cost efficiencies" and increase "digital adoption" by making phone support deliberately inconvenient.<ref name="register1">{{cite web |url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |title=HP deliberately adds 15 minutes waiting time for telephone support calls |publisher=The Register |author=Paul Kunert |date=2025-02-20 |access-date=2025-02-22}}</ref> The company's Chief Financial Officer Marie Myers has previously stated that customers spend 20% more when locked into HP's digital ecosystem compared to traditional transaction models.<ref name="register2">{{cite web |url=https://www.theregister.com/2023/12/04/hp_printer_lockin/ |title=HP printer lockin |publisher=The Register |date=2023-12-04 |access-date=2025-02-22}}</ref>
 ==Artificial wait time implemented==