NZXT Flex: Difference between revisions

'''NZXT Flex''' is a rental service launched in 2024 by [[NZXT]] in partnership with [[Fragile]] (a Software company that provides "layered financing" and services on top of hardware subscriptions,<ref>{{Cite web |title=Fragile company profile |url=https://tracxn.com/d/companies/fragile/__IHcXfD8Mcy-IkjmKTBsCtGr0PzSjZve_Y147UR110MA |url-status=live |access-date=18 Mar 2025 |website=Tracxn}}</ref><ref name=":0">{{Cite web |title=Subscription Agreement |url=https://fragile.co/legal/subscription-agreement |url-status=live |access-date=18 Mar 2025 |website=Fragile}}</ref>) for its prebuilt, gaming-focused desktop computers.<ref name=":1">{{Cite web |date=31 Jul 2024 |title=NZXT Announces NZXT Flex a PC Gaming Subscription Service |url=https://nzxt.com/news/flex |url-status=live |access-date=18 Mar 2025 |website=[[NZXT]]}}</ref> Customers can choose to rent a pre-built gaming computer from three monthly plans, based on their performance needs and budget, with three main tiers that each also offer a "Prime" upgrade option that includes higher spec components for an additional monthly upcharge. NZXT guarantees PC upgrades every two years and full warranty support.<ref>{{Cite web |title=Flex: Two Subscription PC |url=https://nzxt.com/flex/flex-two |url-status=live |access-date=18 Mar 2025 |website=[[NZXT]]}}</ref>

==Vague Terms of Service==

===Excessive fees===

Referencing shipping policy<ref name=":0" />:

"If Operator is unable to collect funds owed to Operator from Subscriber, the Operator shall be entitled to charge Subscriber five-percent (5%) of the outstanding balance owed, or $20.00, whichever is greater, every thirty (30) days, until Subscriber has paid the entire balance owed. Operator may, at Operator’s sole discretion, waive these fees, provided Subscriber promptly returns all Rental Devices received as part of this Subscription."

"If Subscriber initiates a payment reversal or chargeback of any kind on a charge that was validly made under this Agreement, Subscriber will be assessed a fifty-dollar ($50.00) reversal fee, irrespective of any determination made by a bank, credit card issuer, or payment processor on the validity of the charge. If the payment is reversed, and refunded to the Subscriber, the Subscriber shall continue to be liable under this Agreement for payment to Operator for such amount."

*Difficulty of canceling rental service.

==Predatory Pricing==

NZXT FLEX rental cost was calculated by investigative journalist and youtube creator Steve Bruke of Gamers Nexus compared to competitors and illegal predatory payday loans. these numbers where based of a credit apr of 22% over a 2 year period and compared against a hypothetical, 103% apr, illegal payday loan.   

[[File:Gamers nexus nzxt price comparison chart .png|alt=NZXT FLEX rental cost based on APR compared to competitors and illegal predatory payday loans|center|thumb|800x800px|NZXT FLEX rental cost based on APR  compared to competitors and illegal predatory payday loans ]]

The first month of the rental service is "on us", which implies it's of no cost, however many fees including an unlisted "Setup fee"<ref name=":0" />  as well as any applicable One-time fees<ref name=":0" /> will apply.  

==Use of false and predatory advertising.==

Despite NZXT stating in their ''December 4, 2024 [https://nzxt.com/news/nzxt-update-addressing-your-concerns-about-the-flex-subscription-program press release]'' that:

 

 

 

 

 

 

 

 

 

==References==