Cloudflare forces consumers onto higher tiers with threats of shutdowns: Difference between revisions
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==Background== | ==Background== | ||
[[Cloudflare]] is a(n) American based Content Delivery Network (CDN) that focuses on serving content for the world wide web, has taken part in | [[Cloudflare]] is a(n) American based Content Delivery Network (CDN) that focuses on serving content for the world wide web, has taken part in some concerning behaviors for their hosting services. Such examples include: | ||
*Users being pitched aggressively to enterprise despite the lack of clear agreement and what would improve<ref>{{Cite news |last=stillicidious |date=Nov 24, 2021 |title=AWS free tier data transfer expansion |url=https://news.ycombinator.com/item?id=29333160 |access-date=Mar 30, 2025 |work=ycombinator}}</ref><ref>{{Cite web |last=thr0waway939 |date=May 11, 2022 |title=Tell HN: Don't Use Cloudflare |url=https://news.ycombinator.com/item?id=31336515 |access-date=Mar 30, 2025 |website=ycombinator}}</ref> | *Users being pitched aggressively to enterprise despite the lack of clear agreement and what would improve<ref>{{Cite news |last=stillicidious |date=Nov 24, 2021 |title=AWS free tier data transfer expansion |url=https://news.ycombinator.com/item?id=29333160 |access-date=Mar 30, 2025 |work=ycombinator}}</ref><ref>{{Cite web |last=thr0waway939 |date=May 11, 2022 |title=Tell HN: Don't Use Cloudflare |url=https://news.ycombinator.com/item?id=31336515 |access-date=Mar 30, 2025 |website=ycombinator}}</ref> | ||
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==Shutdown Paying consumer for rejecting enterprise== | ==Shutdown Paying consumer for rejecting enterprise== | ||
Across many incidents involving Cloudflare,{{Citation needed}} used their marketing department | Across many incidents involving Cloudflare,{{Citation needed}} used their marketing department to pressure users into paying a greater amount of cash towards their services, giving vague or untrustworthy reasons to do so.<ref name=":0" /> | ||
In early 2024, Cloudflare persistently pitched Enterprise to one such consumer's company to pay $120k up front for an the plan that the business had no desire to pay for.<ref name=":0" /> The decisions pulled by Cloudflare within this entire incident was not handled by a department such as billing or trust and safety, but rather marketing. During the incident, Cloudflare caused considerable unrest and when the business suggested moving to a competitor, they purged all infrastructure for their web services, including DNS records, email infrastructure, and even the website itself | In early 2024, Cloudflare persistently pitched Enterprise to one such consumer's company to pay $120k up front for an the plan that the business had no desire to pay for.<ref name=":0" /> The decisions pulled by Cloudflare within this entire incident was not handled by a department such as billing or trust and safety, but rather marketing. During the incident, Cloudflare caused considerable unrest and when the business suggested moving to a competitor, they purged all infrastructure for their web services, including DNS records, email infrastructure, and even the website itself.<ref name=":0" /> | ||
While this incident was caused by a TOS breach on the end of the consumer and an overuse of resources from said consumer, as the incident poster claims to work for a casino,<ref name=":0" /> Cloudflare's neglect to communicate this breach and a clear reason why they should have been using the enterprise plan, and their haste to push them towards said plan, is a source of concern for consumers. | While this incident was caused by a TOS breach on the end of the consumer and an overuse of resources from said consumer, as the incident poster claims to work for a casino,<ref name=":0" /> Cloudflare's neglect to communicate this breach and a clear reason why they should have been using the enterprise plan, and their haste to push them towards said plan, is a source of concern for consumers. | ||