Nixplay: Difference between revisions
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| Industry = Digital picture frame | | Industry = Digital picture frame | ||
| Official Website = https://www.nixplay.com/ | | Official Website = https://www.nixplay.com/ | ||
| Logo = Nixplay. | | Logo = Nixplay Logo.png | ||
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In 2025, Nixplay customers lost access to features of their digital picture frame that were advertised as unlimited upon purchase<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref> | '''Nixplay''' is a digital picture frame brand founded in 2017 by Mark Palfreeman.<ref>{{Cite web|url=https://www.nixplay.com/pages/about-us|title=What Is Nixplay?|work=Nixplay|access-date=2025-03-21|archive-url=https://web.archive.org/web/20241210222455/https://www.nixplay.com/pages/about-us|archive-date=2024-12-10|url-status=live}}</ref> | ||
In 2025, Nixplay customers lost access to features of their digital picture frame that were advertised as unlimited upon purchase.<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref> This type of [[Post-purchase EULA modification]] is a form of [[:Category:Feature Ransom|feature ransom]] where Nixplay retains control over their devices post-sale, rather than the customer. | |||
==The Nixplay picture frame== | ==The Nixplay picture frame== | ||
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===Email to customers announcing new terms=== | ===Email to customers announcing new terms=== | ||
As of March 21st, 2025, Nixplay still sells their products on Amazon with ''"unlimited"'' storage listed as a feature.<ref name=":0" /><ref name=":1" | As of March 21st, 2025, Nixplay still sells their products on Amazon with ''"unlimited"'' storage listed as a feature.<ref name=":0" /><ref name=":1" />{{Quote| | ||
Dear [CUSTOMER], | Dear [CUSTOMER], | ||
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===What was disabled=== | ===What was disabled=== | ||
*Google Photos integration was disabled unless users upgraded to a paid plan. | *Google Photos and Dropbox integration was disabled unless users upgraded to a paid plan. | ||
*Unlimited cloud storage was revoked, free users are capped at 500 MB of photos and videos. | *Unlimited cloud storage was revoked, free users are capped at 500 MB of photos and videos. | ||
*Whatever customers had above the quota was locked and couldn't be accessed. | *Whatever customers had above the quota was locked and couldn't be accessed. | ||
*Lifetime warranty previously included in Nixplay Plus was removed &converted to a $14.99/year add-on<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref>. | *Lifetime warranty previously included in Nixplay Plus was removed &converted to a $14.99/year add-on<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref>. | ||
These changes affected all users, including those who had purchased frames under the expectation of unlimited storage and free cloud features. Archived product listings on Amazon and the official website confirm that these features were clearly advertised at time of sale.<ref>{{Cite web|url=https://www.amazon.ca/dp/B096DQF21Z|title=Nixplay Digital Picture Frame Product Page|access-date=2025-03-21|archive-url=https://web.archive.org/web/20231130015427/https://www.nixplay.co.uk/products/nixplay-10-inch-touch-screen-photo-frame|archive-date=2023-11-30}}</ref> | These changes affected all users, including those who had purchased frames under the expectation of unlimited storage and free cloud features. Archived product listings on Amazon and the official website confirm that these features were clearly advertised at time of sale.<ref name=":1">{{Cite web|url=https://www.amazon.ca/dp/B096DQF21Z|title=Nixplay Digital Picture Frame Product Page|access-date=2025-03-21|archive-url=https://web.archive.org/web/20231130015427/https://www.nixplay.co.uk/products/nixplay-10-inch-touch-screen-photo-frame|archive-date=2023-11-30}}</ref> | ||
==False advertising on Amazon== | ==False advertising on Amazon== | ||