Swiggy and Zomato refuse to refund customers for cancelled orders: Difference between revisions
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Indian food and grocery ordering companies Zomato and Swiggy refuse to refund their customers if they cancel their order. This has been noted to occur when the customers pay in advance for their food orders (prepaid orders). | Indian food and grocery ordering companies Zomato and Swiggy refuse to refund their customers if they cancel their order. This has been noted to occur when the customers pay in advance for their food orders (prepaid orders). | ||
The [https://www.swiggy.com/refund-policy cancellation policy of Swiggy] states that they may withhold the refunds if a prepaid customer cancels their order deeming such cancellation a "breach of contract".<ref>{{Cite web |last=Bansal |first=Aakriti |date=22 May 2025 |title=Why the CCPA Is Questioning Zomato and Swiggy’s Approach to Refunds & Cancellations |url=https://www.medianama.com/2025/05/223-ccpa-probes-zomato-swiggy-cancellation-refund-policies/ |url-status=live |access-date=26 May 2025 |website= | The [https://www.swiggy.com/refund-policy cancellation policy of Swiggy] states that they may withhold the refunds if a prepaid customer cancels their order deeming such cancellation a "breach of contract".<ref>{{Cite web |last=Bansal |first=Aakriti |date=22 May 2025 |title=Why the CCPA Is Questioning Zomato and Swiggy’s Approach to Refunds & Cancellations |url=https://www.medianama.com/2025/05/223-ccpa-probes-zomato-swiggy-cancellation-refund-policies/ |url-status=live |access-date=26 May 2025 |website=Medianama}}</ref> | ||
The [https://www.zomato.com/policies/terms-of-service/ terms of service of Zomato] similarly calls such cancellation an "Authorization Breach" for which they claim the right to withhold the refund amount. | The [https://www.zomato.com/policies/terms-of-service/ terms of service of Zomato] similarly calls such cancellation an "Authorization Breach" for which they claim the right to withhold the refund amount. | ||