Consumer Rights Wiki

Amazon: Difference between revisions

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{{StubNotice}}
{{InfoboxCompany
{{InfoboxCompany
| Name = Amazon
| Name = Amazon
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* Business Model
* Business Model
* Market Control}}
* Market Control}}
$2
 
====Business Model====
Amazon gets a majority of its revenue from seller fees and Amazon prime memberships. In addition, Amazon has a "subscribe and save" option for some products. With this, the page to manage these subscriptions is obfuscated for the user, intentional or not.
 
<gallery>
File:Amazon Subscribe and Save Example.jpg|No "subscribe and save" option avaliable
File:Amazon Subscribe and Save Example (1).jpg|The option appears in the "buy again" section.
</gallery>


==Controversies==
==Controversies==
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|Amazon removing ability to download Kindle books
|Amazon removing ability to download Kindle books
|2025
|2025
|Starting on February 26th, 2025, Amazon is removing a feature from its website allowing you to download purchased books to a computer and then copy them manually to a Kindle over USB.
|Starting on February 26, 2025, Amazon removed a feature from its website allowing users to download purchased books to a computer and then copy them manually to a Kindle over USB.
|Starting February 26, 2025, the ‘Download & Transfer via USB’ option will no longer be available.
|Starting February 26, 2025, the ‘Download & Transfer via USB’ option will no longer be available.
|[[Amazon Kindle removes download feature of purchased books]]
|[[Amazon Kindle removes download feature of purchased books]]
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<ref group="Video References">https://www.youtube.com/watch?v=XfcoUdWCB9M</ref>
<ref group="Video References">https://www.youtube.com/watch?v=XfcoUdWCB9M</ref>
|-
|-
|Amazon sells dangerous litterboxes
|Amazon sells lethal litterboxes
|2024
|2024
|Amazon sold litterboxes that were designed in a unsafe way that led to the deaths of multiple cats, and posed a danger to young children.
|Amazon sold litterboxes that were designed in a unsafe way that led to the deaths of multiple cats, and posed a danger to young children.
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|-
|-
|Amazon adds ads to premium subscription
|Amazon adds ads to premium subscription
|2023-2024
|2023 – Present
|Amazon added advertisements to previously ad free subscriptions for Prime Video and Echo Show frames.
|Amazon added advertisements to previously ad free subscriptions for Prime Video and Echo Show frames.
|Continues to occur.
|Continues to occur.
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|-
|-
|Amazon allows fraudulent listings
|Amazon allows fraudulent listings
|2014-2024
|2014 – Present
|
|
|Fraudulent listings continue to be added, some removed.
|Fraudulent listings continue to be added, some removed.
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|<ref group="Video References">https://youtube.com/watch?v=qZCMislL6_I</ref> <ref group="Video References">https://youtube.com/watch?v=7trdHLtsFKM</ref> <ref group="Video References">https://youtube.com/watch?v=B90_SNNbcoU</ref> <ref group="Video References">https://youtube.com/watch?v=DiKflg8Uko4</ref> <ref group="Video References">https://youtube.com/watch?v=y83BS_mK9GE</ref> <ref group="Video References">https://youtube.com/watch?v=Rhb0ID9z4aE</ref> <ref group="Video References">https://youtube.com/watch?v=XZNn2mO3dNQ</ref> <ref group="Video References">https://youtube.com/watch?v=C0YNLWdj9sQ</ref>
|<ref group="Video References">https://youtube.com/watch?v=qZCMislL6_I</ref> <ref group="Video References">https://youtube.com/watch?v=7trdHLtsFKM</ref> <ref group="Video References">https://youtube.com/watch?v=B90_SNNbcoU</ref> <ref group="Video References">https://youtube.com/watch?v=DiKflg8Uko4</ref> <ref group="Video References">https://youtube.com/watch?v=y83BS_mK9GE</ref> <ref group="Video References">https://youtube.com/watch?v=Rhb0ID9z4aE</ref> <ref group="Video References">https://youtube.com/watch?v=XZNn2mO3dNQ</ref> <ref group="Video References">https://youtube.com/watch?v=C0YNLWdj9sQ</ref>
|-
|-
|Amazon allows sellers to bribe customers for better ratings.
|Amazon allows sellers to bribe customers for better ratings
|2016-2025
|2016 – Present
|Amazon sellers give customers gift cards in exchange for positive product reviews; Amazon does nothing to stop this.
|Amazon sellers give customers gift cards in exchange for positive product reviews; Amazon does nothing to stop this.
|Continues to occur.
|Continues to occur.
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|<ref group="Video References">https://youtube.com/watch?v=eS698R-bxuc</ref>
|<ref group="Video References">https://youtube.com/watch?v=eS698R-bxuc</ref>
|-
|-
|Amazon has bad marketplace algorithms.
|Amazon has bad marketplace algorithms
|2023-2024
|2023 – Present
|
|
|Algorithms still seem to be nonbeneficial.
|Algorithms still seem to be nonbeneficial.
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|<ref group="Video References">https://youtube.com/watch?v=tAaSXz8CBMc</ref>
|<ref group="Video References">https://youtube.com/watch?v=tAaSXz8CBMc</ref>
|-
|-
|Amazon trashes refurbished market.
|Amazon trashes refurbished market
|2022-2023
|2022–2023
|
|
|Unknown
|Unknown
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|<ref group="Video References">https://youtube.com/watch?v=h3qgbvq2SWs</ref> <ref group="Video References">https://youtube.com/watch?v=qzUXmeaZsIQ</ref>
|<ref group="Video References">https://youtube.com/watch?v=h3qgbvq2SWs</ref> <ref group="Video References">https://youtube.com/watch?v=qzUXmeaZsIQ</ref>
|-
|-
|Amazon cancels associate account after recent negative media coverage, with a different reason.
|Amazon cancels associate account after recent negative media coverage, with a different reason
|2023
|2023
|
|
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|<ref group="Video References">https://youtube.com/watch?v=Kcohq313q00</ref>
|<ref group="Video References">https://youtube.com/watch?v=Kcohq313q00</ref>
|-
|-
|Amazon wrongfully suspends account of home owner.
|Amazon wrongfully suspends account of home owner
|2023
|2023
|A home owner was locked out of their Amazon account for nearly a week, after a delivery driver from Amazon misheard an automated message from their Eufy doorbell.
|A home owner was locked out of their Amazon account for nearly a week, after a delivery driver from Amazon misheard an automated message from their Eufy doorbell.
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|-
|-
|Amazon engages in anticompetitive behavior
|Amazon engages in anticompetitive behavior
|2021-2022
|2021–2022
|
|
|Unknown
|Unknown
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|<ref group="Video References">https://youtube.com/watch?v=YBJoSGWdP0Y</ref> <ref group="Video References">https://youtube.com/watch?v=XCLx4mVJ4gk</ref>
|<ref group="Video References">https://youtube.com/watch?v=YBJoSGWdP0Y</ref> <ref group="Video References">https://youtube.com/watch?v=XCLx4mVJ4gk</ref>
|-
|-
|Amazon Sells Fake Electrical Fuses
|Amazon sells fake electrical fuses
|2024<!-- Year may be wrong, just following the video release year -->
|2024<!-- Year may be wrong, just following the video release year -->
|Fuses are being sold that do not blow when supplied more power than it is intended to handle, which is a major safety risk.
|Fuses are being sold that do not blow when supplied more power than it is intended to handle, which is a major safety risk.
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|<ref group="Video References">https://www.youtube.com/watch?v=B90_SNNbcoU</ref>
|<ref group="Video References">https://www.youtube.com/watch?v=B90_SNNbcoU</ref>
|-
|-
|Amazon PhotosPlus Discontinuation
|Amazon PhotosPlus discontinuation
|2024
|2024
|
|
|Continues to occur.
|Since September 2024, it is no longer possible to use the Amazon Echo Show 8 as a digital frame without advertisements.
|[[Amazon PhotosPlus Discontinuation]]
|[[Amazon PhotosPlus Discontinuation]]
|
|
|-
|-
|Amazon uses "dark patterns" for its premium subscription
|Amazon uses [[dark patterns]] for its premium subscription
|2023
|2023 – Present
|Systematically designing the cancelling steps to be complicated and long ; using tricks to kidnap users into the subscription.<ref>{{cite web |date=2023-06-21 |title=FTC Takes Action Against Amazon for Enrolling Consumers in Amazon Prime Without Consent and Sabotaging Their Attempts to Cancel |url=https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |archive-url=https://web.archive.org/web/20250129015417/https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |archive-date=2025-01-29 |website=Federal Trade Commission |url-status=live}}</ref> See "Project Illiad"
|Systematically designing the cancelling steps to be complicated and long; using tricks to kidnap users into the subscription.<ref>{{cite web |date=2023-06-21 |title=FTC Takes Action Against Amazon for Enrolling Consumers in Amazon Prime Without Consent and Sabotaging Their Attempts to Cancel |url=https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |archive-url=https://web.archive.org/web/20250129015417/https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |archive-date=2025-01-29 |website=Federal Trade Commission |url-status=live}}</ref> See "Project Illiad".
|Continues to occur.
|Continues to occur.
|
|
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|
|
|[https://www.youtube.com/watch?v=hAvFmnuZZMI '''Amazon Discontinues Lending Kindle e-Books''']
|[https://www.youtube.com/watch?v=hAvFmnuZZMI '''Amazon Discontinues Lending Kindle e-Books''']
|-
|Amazon removes option not to send voice recordings from Echo devices
|2025
|In March 2025, Echo customers with the option "Do Not Send Voice Recordings" enabled received an e-mail that local processing will no longer be supported on their device.<ref>{{Cite web |date=2025-03-18 |title=TechLinked – Microsoft’s Big Oopsie – Echo voice recordings, Gemini watermarks |url=https://youtu.be/DhXH83O6pXc?t=268 |access-date=2025-03-18 |website=YouTube – TechLinked}}</ref>
|
|[[Amazon Echo changes terms of voice usage]]
|
|}
|}


==Products==
==Products==<!-- Considering the sheer amount of products Amazon has, we should consider the table format -->
{{Placeholder box|This is a list of the company's product lines '''with articles on this wiki'''.
 
* [[Example product line one]] (release date): Short summary of the product's incidents.
===Amazon Kindle (2007 – Present)===
* [[Example product line two]] (release date):}}<!-- Considering the sheer amount of products Amazon has, we should consider the table format -->
Amazon has progressively removed options for products purchased through the Kindle, effectively changing the meaning of purchases and ownership. It first removed the ability of users to lend e-books to one another, and later removed the ability to download purchased e-books to a computer.
 
===Amazon PhotosPlus (2023–2024)===
Amazon sold physical devices that could displaying photos stored in its Amazon Photos cloud storage through its PhotosPlus service. Less than one year later, it cancelled the service, which [[Retroactively amended purchase|changed the functionality]] of the devices, including showing advertisements every few hours.
 
===Amazon Prime (2005 – Present)===
Amazon uses [[dark patterns]] for its subscription services, including tricking users into subscribing and making it very complicated to cancel.
 
===Amazon Echo (2014 – Present)===


==See also==
===Amazon Alexa (2013 – Present)===
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}


==All Louis Rossmann videos covering Amazon==
===All Louis Rossmann videos covering Amazon===<!-- These references should be updated to either: A. Use the title of the video B. Summarize the video -->
<!-- These references should be updated to either: A. Use the title of the video B. Summarize the video -->


<references group="Video References" />
<references group="Video References" />
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