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Urban Air Adventure Park: Difference between revisions

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{{InfoboxCompany
 
| Name = UrbanAir Adventure Park (aka UATP Management, LLC), An Unleashed Brands Company
{{Incomplete}}
 
<div class="infobox">
    <div class="infobox-title">Urban Air Adventure Park</div>
    <div class="infobox-image">[[File:Logo-horizontal-black-outline-1.png.webp|200px]]</div>
    <table class="infobox-table">
        <tr>
            <th>Company</th>
            <td>Urban Air Adventure Park</td>
        </tr>
        <tr>
            <th>Parent Company</th>
            <td>Unleashed Brands (UATP Management)</td>
        </tr>
        <tr>
            <th>Entertainment Sector</th>
        <td>Indoors Sports<ref name="Attractions">[https://www.urbanair.com/pennsylvania-north-huntingdon/attractions/ Urban Air Attractions]</ref></td>
 
        </tr>
        <tr>
            <th>Industry</th>
            <td>Children's Entertainment</td>
        </tr>
        <tr>
            <th>Official Website</th>
            <td>[https://www.urbanair.com/ Urban Air]</td>
        </tr>
        <tr>
            <th>Parent Company Website</th>
            <td>[https://www.unleashedbrands.com/ Unleashed Brands]</td>
        </tr>
        <tr>
            <th>Revenue Model</th>
            <td>Monthly Recurring, 12 Mo. Contracts<ref name="UAContract">[[:File:UrbanAirContractPeriod001.png|Urban Air Contract]]</ref>
</td>
        </tr>
    </table>
</div>
 
<!-- {{InfoboxCompany
| Name = UrbanAir Adventure Park
| Parent Company = Unleashed Brands (UATP Management)
| Type =Private LLC
| Type =Private LLC
| Founded =Unknown
| Founded =Unknown
Line 6: Line 47:
| Official Website =https://www.urbanair.com/
| Official Website =https://www.urbanair.com/
| Logo =Logo-horizontal-black-outline-1.png.webp
| Logo =Logo-horizontal-black-outline-1.png.webp
}}
}} --> 


==Membership Agreement Concerns==
==Membership Agreement Concerns==
{{Placeholder box|"'''{{PAGENAME}}''' is an indoor sports entertainment company and an Unleashed Brands company.  The business focuses on indoor sports like ziplining, trampolines, GoKarts, etc.
Urban Air Adventure Park, a children-focused indoor sports entertainment company under Unleashed Brands, offers attractions such as ziplining, trampolines, and GoKarts<ref name="Attractions">[https://www.urbanair.com/pennsylvania-north-huntingdon/attractions/ Urban Air Attractions]</ref>
. Their membership model primarily targets '''families with young children''', often requiring '''12-month contractual commitments'''<ref name="UAContract">[[:File:UrbanAirContractPeriod001.png|Urban Air Contract]]</ref>


The UrbanAir business model is focused primarily on 12 months contracts for use of the Adventure Park, primarily with children as visitors.
.


The Problem:
However, concerns arise regarding '''privacy policies, billing practices, and the unrestricted use of children’s images and voices''' without additional consent or compensation. '''Given that minors cannot legally consent to these terms''', the ethical implications are severe.
This is an exaggerated, but technically possible scenario that could happen based on the exact text of the UrbanAir Membership agreement, without additional consent or compensation.
 
Your 6 year old child's photo can be taken, the plain white t-shirt they're wearing can be altered to say "Free Palestine", in front of a LGBT flag, standing in a gay nightclub next to Dylan Mulvaney, with a voiceover of your actual child's voice (or even another child's voice saying "I LOVE IT HERE!"}}


==Consumer-Impact Summary==
==Consumer-Impact Summary==
{{Placeholder box|Privacy Violations and Immoral Billing Practices:
* Billing Practices not clearly defined
* Unfair Membership Alterations Policy
* Personal likeness Violations
* Voice likeness Violations
}}


==Privacy and Policy Concerns==
=== Privacy Violations and Billing Concerns ===
{{Box|The Urban Air Adventure Park fails to clearly disclose the following:


1.  Memberships are (typically) required to be a 12 month period and fails to prominently display this during the time of membership selection or prior to placing your order.
* '''Lack of Clear Billing Practices:''' The required '''12-month commitment'''<ref name="UAContract">[[:File:UrbanAirContractPeriod001.png|Urban Air Contract]]</ref>is not prominently disclosed during sign-up.<ref name="Memtypes">[https://store.unleashedbrands.com/urban-air/north-huntingdon-pa/purchase/membership Urban Air Membership Types]</ref>
* '''Unfair Membership Alterations:''' Adding an additional child resets the commitment period '''for all family members''', extending financial obligations.
* '''Unrestricted Use of Children’s Images:''' Parents unknowingly '''grant Urban Air full rights to their child’s likeness''', allowing modification and repurposing without further approval.
* '''Unrestricted Use of Children’s Voices:''' Urban Air’s agreement enables '''alteration of voice recordings''', meaning a child's voice could be used in commercial or political contexts '''without parental oversight'''


2.  Membership modifications, for example to add an additional child includes an automatic additional 12 months obligation for all members. 
==Privacy and Policy Concerns==
Urban Air Adventure Park does not '''adequately disclose or provide safeguards for the following membership terms''', which overwhelmingly affect '''children as the primary subjects''':


3. The UrbanAir membership agreement requires you to sign away your rights to any pictures of you taken by UrbanAir at the UrbanAir facility forever, in perpetuity and it gets worse, see details below.
# '''Mandatory 12-Month Memberships:''' Most memberships require '''a full year of payments''', with only '''extremely limited cancellation options'''.
# '''Automatic Membership Extensions:''' If parents add an additional child, '''all previous members are forced into a fresh 12-month contract''', increasing financial commitment unexpectedly.
# '''Total Loss of Image Rights:''' Parents sign away '''all rights to their child's photographs''', permitting '''modification, repurposing, and global distribution without compensation or review'''.  This agreement does not specifically exclude use of images in countries hostile the United States or in areas areas determined to be controlled by group designated federally as terrorists.
# '''Total Loss of Voice Rights:''' Any recorded voice '''can be altered, modified, and used for promotional purposes indefinitely'''—raising concerns about '''manipulated contexts'''.


4.  The UrbanAir membership agreement requires you to sign away your rights to any audio or video recordings of you taken by UrbanAir at the UrbanAir facility forever, in perpetuity.}}
== Membership Agreement - Use of Children's Photos ==
Urban Air’s membership agreement '''requires parents to consent to photo usage of their children''', but parents '''lose all control over how these images are modified, distributed, or repurposed worldwide, forever'''.


===Membership Agreement - Photos of You and Your Children===
=== Serious Ethical Concerns: ===
You must agree to allow for your photo of you and/or your children (who are incapable of consenting to this agreement)  to be taken by UrbanAir staff.  These photos may be used '''worldwide in perpetuity''' and '''be modified''' by UrbanAir for any reason at any time without any additional consent of compensation.


The section below does NOT offer any common sense exclusions, so from technical standpoints, you child's photo could be used (though unlikely) as follows:
* Photos may be used '''for advertising without compensation or parental approval'''.
* Images '''can be altered'''—including '''age modifications, added individuals, or politically charged content'''.
* '''No parental review or opt-out mechanism exists''', meaning '''parents cannot prevent misuse or misrepresentation'''.
* A child's likeness '''could be used for marketing unrelated to Urban Air''', including '''international advertising in countries with differing legal protections'''.


#Uncompensated advertising.
'''Excerpt from Urban Air’s Membership Agreement:'''<blockquote>
#Modification of photo for age.
#Modification of photo for color/race.
#Modification of photo to include other persons not originally present.
#Modification of photo to include political advertising (ie. your child could be standing next to a LGBT flag, or even be "wearing" an LGBT t-shirt.)
#Modification of photo to include political advertising (ie. your child could be "wearing" clothing for pro-Israeli and pro-Palestine causes.)
#Your child's photo could be used in advertising in nations hostile to the United States.
 
Full section from, additional bolding applied to wiki author: https://www.urbanair.com/membership-agreement/
 
Interestingly the membership agreement cannot and does not validate the person's identity signing up on the website, they only have the information provided by the user; names and payment info.<blockquote>
#'''Use of Personal Information, Image, Likeness, and/or Voice'''.  Urban Air will take, and you agree to the taking and Urban Air’s storage and use of, an image of each member under this Membership Agreement for purposes of member identification for the Urban Air membership program. Urban Air will retain such image in its computerized membership system. Urban Air also may photograph, record on audio or video, or otherwise record your presence or use of any Urban Air Adventure Park. In exchange for your use of any Urban Air Adventure Park, you understand, acknowledge, and '''agree that you may be photographed, recorded on audio or video, or otherwise recorded while at any Urban Air Adventure Park and hereby agree and consent for all purposes to the sale, reproduction, or use in any manner of any such photograph, audio, video, or other recording or depiction of your likeness and/or voice whatsoever by us, any Urban Air Adventure Park''', and any nominee or designee of us or them, including without limitation any agency, client, periodical or other publication, in all forms of media, whether now or hereafter devised, throughout the world and '''in perpetuity, and in all manners''', including '''without limitation''' advertising, trade, display, editorial, art, and exhibition. You further understand and agree that any such photograph, audio, video, or other recording or depiction of '''your likeness and/or voice may be modified, altered, cropped, and combined with other content such as images, video, audio, text, and graphics, and hereby waive any right that you may have to inspect or approve any finished image, video, or audio containing a depiction of your likeness or voice.''' You further agree that Urban Air and/or any Urban Air Adventure Park you may visit or owner thereof may use any information gathered in this form or through your use of any Urban Air Adventure Park, provided the information does not personally identify you or provide facts that could lead to your identification, for any purpose, including without limitation research, product and program improvements, and statistical purposes. You agree to hold harmless and indemnify Urban Air and any Urban Air Adventure Park you may visit or owner thereof from and against any and all liability, damage, loss, and/or claims of any kind or nature whatsoever, including, without limitation, any and all claims and demands relating to libel, invasion of privacy, and violation of publicity rights.
#'''Use of Personal Information, Image, Likeness, and/or Voice'''.  Urban Air will take, and you agree to the taking and Urban Air’s storage and use of, an image of each member under this Membership Agreement for purposes of member identification for the Urban Air membership program. Urban Air will retain such image in its computerized membership system. Urban Air also may photograph, record on audio or video, or otherwise record your presence or use of any Urban Air Adventure Park. In exchange for your use of any Urban Air Adventure Park, you understand, acknowledge, and '''agree that you may be photographed, recorded on audio or video, or otherwise recorded while at any Urban Air Adventure Park and hereby agree and consent for all purposes to the sale, reproduction, or use in any manner of any such photograph, audio, video, or other recording or depiction of your likeness and/or voice whatsoever by us, any Urban Air Adventure Park''', and any nominee or designee of us or them, including without limitation any agency, client, periodical or other publication, in all forms of media, whether now or hereafter devised, throughout the world and '''in perpetuity, and in all manners''', including '''without limitation''' advertising, trade, display, editorial, art, and exhibition. You further understand and agree that any such photograph, audio, video, or other recording or depiction of '''your likeness and/or voice may be modified, altered, cropped, and combined with other content such as images, video, audio, text, and graphics, and hereby waive any right that you may have to inspect or approve any finished image, video, or audio containing a depiction of your likeness or voice.''' You further agree that Urban Air and/or any Urban Air Adventure Park you may visit or owner thereof may use any information gathered in this form or through your use of any Urban Air Adventure Park, provided the information does not personally identify you or provide facts that could lead to your identification, for any purpose, including without limitation research, product and program improvements, and statistical purposes. You agree to hold harmless and indemnify Urban Air and any Urban Air Adventure Park you may visit or owner thereof from and against any and all liability, damage, loss, and/or claims of any kind or nature whatsoever, including, without limitation, any and all claims and demands relating to libel, invasion of privacy, and violation of publicity rights.
</blockquote>
</blockquote>


===Membership Agreement - Recordings of You and Your Children===
== Membership Agreement - Use of Children's Voice Recording ==
The same concerns as above apply, you or your voice can be used in any way UrbanAir would like '''worldwide in perpetuity.'''
Urban Air’s Membership Agreement<ref name="UMA">[https://www.urbanair.com/membership-agreement Urban Air Membership Agreement]</ref> also '''permits unrestricted audio recording of children''' inside the facility. Parents '''forfeit control over how their child’s voice may be modified, placed in different contexts, or reused indefinitely'''.


#Your child's voice could be used in ways taken out of context, for example:
=== Ethical and Privacy Concerns: ===
##"I love it here dad", and in the background is a video of an UrbanAir facility with a Trump flag or LGBT flag out front.
##"This place is no fun and always busy!", and in the background is an image or video of a competing kids entertainment venue.


===Membership Agreement - Twelve Month Billing/Cancelation Policy===
* Children's voices may be '''repurposed in misleading promotional materials'''.
The twelve month billing contract (the most common, though 3 months is occasionally offered) requires you to pay every month for twelve months, this contract cannot be broken for any reason other than the following reasons sent in writing with supporting documentation:
* Audio '''could be modified''' to imply '''political affiliations, sponsorships, or endorsements'''.
* Parents have '''no ability to review or retract consent''', meaning '''a child’s voice could be used long after they stop attending Urban Air'''.


#Death
== Membership Agreement - Billing and Cancelation Policy ==
#Permanent disability
Most Urban Air memberships require '''a minimum of 12 months of payments''' and '''cannot be canceled''' except in the following '''strictly defined scenarios'''<ref name="UAContract">[[:File:UrbanAirContractPeriod001.png|Urban Air Contract]]</ref>
#Moving beyond a 25 mile radius of any Urban Air location


When your 12 month obligation is completed you may cancel additional month-by-month renewal '''in writing.''' 
:


===Membership Agreement - Contract Alteration Policy, Adding Members===
* '''Death or permanent disability''' (requires medical documentation).
The twelve month billing contract language continues to worsen when you consider the scenario of adding an additional member.
* '''Relocation beyond 25 miles''' from an Urban Air facility (requires proof).


Assuming you were to join (fully accepting and understanding that your agreement is an unbreakable 12 months) and decide your younger child would like to join as well, your 12 months is added on to BOTH members.
'''Urban Air does not validate the identity of individuals signing up''', relying only on '''self-reported names and payment details''', raising concerns about '''potential enrollment errors or fraudulent sign-ups'''.


For example, if you were to pay for child-1 for 9 months and later child-2 was old enough to participate fully, you add on child-2.  Your original 12 months for child 1 is now EXTENDED another 12 months.  Whereas in a common sense world, child-1 could quit in 3 more months without penalty and child-2 could remain.
=== After the initial 12-month term, membership renewals can only be canceled with written notice. ===


Full text of subsection 3 of the "Membership Agreement" section (from the overall membership agree page: https://www.urbanair.com/membership-agreement/)<blockquote>
== Membership Agreement - Contract Alterations and Adding Members ==
#'''Membership Cancellation'''.  '''YOU MAY NOT CANCEL YOUR MEMBERSHIP DURING THE 12-MONTH INITIAL TERM EXCEPT AS PROVIDED HEREIN'''.  After your 12-month Initial Term, you may cancel your membership at any time online at www.urbanairmembership.com.  Memberships may not be cancelled by telephone, mail, email, or by fax and may only be cancelled as described in this section. Your cancellation request will be effective 10 days after it is received.  Any payments due under this Membership Agreement prior to the cancellation effective date will be charged by us as scheduled.


During the 12-month initial term, you or your estate may cancel your membership if by reason of death or disability you are unable to receive your membership benefits under this Membership Agreement. Upon cancellation due to death or disability, you or your estate shall be relieved from the obligation of making monthly membership payments due after the date of death or the receipt of certification of a physical disability. A physical disability sufficient to warrant cancellation of this Membership Agreement shall be established if you furnish us with a written certification of such disability by a licensed physician, provided the diagnosis or treatment is within the physician’s scope of practice.
=== How Contract Extensions Can Trap Families in Unexpected Membership Lengths ===
Urban Air’s '''membership policy forces families into long-term commitments''' by extending obligations if '''new members (such as siblings) are added''' to an existing contract.


During the 12-month initial term, you may cancel your membership if you permanently move your residence more than 25 miles from the location of any Urban Air Adventure Park. Upon Urban Air’s receipt of acceptable written verification of your move, you shall be relieved from the obligation of making monthly membership payments due after receipt of such written verification.
=== Example Scenario: ===


All requests for membership cancellation due to death, disability, or relocation must be submitted in writing with verification of death, disability, or relocation by email to [email protected] or by mail or hand-delivery to the following address: Urban Air, Attn: Membership Support, 2350 Airport Freeway, Suite 505, Bedford, Texas 76022.</blockquote>
* Parent signs up '''child #1''' for a 12-month membership.
* 9 months later, '''child #2''' is added.
* Instead of child #2 simply continuing for the remaining 3 months or holding only child #2 to 12 months, '''the full membership term resets''', extending '''child #1’s obligation for another 12 months'''.


==Products==
'''This structure forces families into prolonged memberships without clearly disclosed warnings.'''
{{Placeholder box|This is a list of the company's product lines '''with articles on this wiki'''.
 
* [[Example product line one]] (release date): Short summary of the product's incidents.
'''Full contract details available at''': https://www.urbanair.com/membership-agreement/
* [[Example product line two]] (release date):}}


==See also==
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}


==References==
==References==
{{reflist}}
[[Category: {{PAGENAME}}]]
 
[[Category: Entertainment companies]]
[[Category:{{PAGENAME}}]]
[[Category: Sports companies]]
[[Category: List of companies]]
Retrieved from "https://consumerrights.wiki/Urban_Air_Adventure_Park"