TeamViewer: Difference between revisions

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TeamViewer has previously sold a "perpetual" license for versions 8-12, but after switching to a subscription-based Software As A Service model, they have pestered "perpetual" license owners to "upgrade" to a subscription license for their newer versions.

~~Recently~~, ~~they have announced support will be fully shut down~~ for ~~these~~ versions: [https://community.teamviewer.com/English/discussion/~~141015~~/~~end~~-of-~~support~~-~~for~~-~~teamviewer~~-~~versions~~-11-~~and~~-12/p1 https://~~community~~.~~teamviewer~~.com/~~English~~/~~discussion~~/~~141015~~/~~end~~-of-~~support~~-~~for~~-~~teamviewer~~-~~versions~~-11-~~and~~-12/]

{{InfoboxProductLine

| Title = TeamViewer

| Release Year = 2005

| Product Type = Remote Administration, Web conferencing

| In Production = Yes

| Official Website = https://www.teamviewer.com/

| Logo = TeamViewer.png

}}

'''[[wikipedia:TeamViewer|TeamViewer]]''' is a free proprietary remote access and remote control software made by [[wikipedia:TeamViewer_(company)|TeamViewer SE]], which has their headquarter in Germany.

==Consumer-impact summary==

{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):

* User freedom

* User privacy

* Business model

* Market control}}

==Incidents==

===Perpetual license invalidation===

TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan.

=== Autorenewal of subscription (2021) ===

In 2021 a case was filed against TeamViewer, challenging the automatic renewal practice. The district court ruled that California's autorenewal law was not violated, which was upheld by the designated court of appeals in 2023.<ref>{{Cite web |last=Rothermel |first=Shahin O. |date=22 Feb 2023 |title=Ninth Circuit Upholds Dismissal of Autorenewal Lawsuit, Finds Disclosure, Consent, and Acknowledgment Sufficient |url=https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |url-status=live |archive-url=https://web.archive.org/web/20250426121941/https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |archive-date=26 Apr 2025 |access-date=26 Jun 2025 |website=Venable LLP}}</ref> Starting from July 2025 the Californian autorenewal law amendments will take effect, which add additional requirements like affirmative consent.<ref>{{Cite web |last=Dhaliwal |first=A.J. S. |last2=Madia |first2=Mehul N. |last3=Zhang |first3=Beineng |date=5 Jun 2025 |title=California’s “Auto Renewal Law” Takes Effect on July 1 |url=https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |url-status=live |archive-url=https://web.archive.org/web/20250606085217/https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |archive-date=6 Jun 2025 |access-date=26 Jun 2025 |website=The National Law Review}}</ref>

==See also==

*[[Lifetime license removal]]

*[[Dark patterns]]

==References==

[[Category:{{PAGENAME}}]]

@@ Line 1: / Line 1: @@
-TeamViewer has previously sold a "perpetual" license for versions 8-12, but after switching to a subscription-based Software As A Service model, they have pestered "perpetual" license owners to "upgrade" to a subscription license for their newer versions.
+{{StubNotice}}
-Recently, they have announced support will be fully shut down for these versions: [https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/]
+{{InfoboxProductLine
+| Title = TeamViewer
+| Release Year = 2005
+| Product Type = Remote Administration, Web conferencing
+| In Production = Yes
+| Official Website = https://www.teamviewer.com/
+| Logo = TeamViewer.png
+}}
+'''[[wikipedia:TeamViewer|TeamViewer]]''' is a free proprietary remote access and remote control software made by [[wikipedia:TeamViewer_(company)|TeamViewer SE]], which has their headquarter in Germany.
+==Consumer-impact summary==
+{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
+* User freedom
+* User privacy
+* Business model
+* Market control}}
+==Incidents==
+===Perpetual license invalidation===
+{{Main|Teamviewer Terminates Perpetual Licenses}}
+TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan.
+=== Autorenewal of subscription (2021) ===
+In 2021 a case was filed against TeamViewer, challenging the automatic renewal practice. The district court ruled that California's autorenewal law was not violated, which was upheld by the designated court of appeals in 2023.<ref>{{Cite web |last=Rothermel |first=Shahin O. |date=22 Feb 2023 |title=Ninth Circuit Upholds Dismissal of Autorenewal Lawsuit, Finds Disclosure, Consent, and Acknowledgment Sufficient |url=https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |url-status=live |archive-url=https://web.archive.org/web/20250426121941/https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |archive-date=26 Apr 2025 |access-date=26 Jun 2025 |website=Venable LLP}}</ref> Starting from July 2025 the Californian autorenewal law amendments will take effect, which add additional requirements like affirmative consent.<ref>{{Cite web |last=Dhaliwal |first=A.J. S. |last2=Madia |first2=Mehul N. |last3=Zhang |first3=Beineng |date=5 Jun 2025 |title=California’s “Auto Renewal Law” Takes Effect on July 1 |url=https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |url-status=live |archive-url=https://web.archive.org/web/20250606085217/https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |archive-date=6 Jun 2025 |access-date=26 Jun 2025 |website=The National Law Review}}</ref>
+==See also==
+*[[Lifetime license removal]]
+*[[Dark patterns]]
+==References==
+<references />
+[[Category:{{PAGENAME}}]]