TeamViewer: Difference between revisions

(8 intermediate revisions by 4 users not shown)

Line 1:

{{InfoboxProductLine

| Title = TeamViewer

Line 6:

Line 8:

| Official Website = https://www.teamviewer.com/

| Logo = TeamViewer.png

}}~~{{Stub}}~~

}}

'''[[wikipedia:TeamViewer|TeamViewer]]''' is a free proprietary remote access and remote control software made by [[wikipedia:TeamViewer_(company)|TeamViewer SE]], which has their headquarter in Germany.

~~TeamViewer is a free proprietory remote access and remote~~ control

==Consumer-impact summary==

{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):

* User freedom

* User privacy

* Business model

* Market control}}

==Incidents==

===Perpetual license invalidation===

TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of ~~Teamviewer~~ products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer ~~Community}}</ref>~~

TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan.

Recently, TeamViewer has announced that support will be fully shut down for these older versions.<ref name=":0">{{Cite web |last=JeanK (Community Manager) |date=26 May 2025 |title=End of support for TeamViewer versions 11 and 12 |url=https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 |url-status=live |archive-url=https://web.archive.org/web/20250618115103/https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 |archive-date=18 Jun 2025 |access-date=21 Jun 2025 |via=Teamviewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer.

~~In the original post, Teamviewer~~ proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. ~~It is mentioned that existing customers are eligible for an "exclusive upgrade discount", which is not further specified for perpetual license owners.<ref name=":0" />~~

~~One user on the forum states that they bought~~ a ~~license for~~ TeamViewer ~~version 12 with a term of 10 years~~, ~~so this comes two years before their license ends~~.~~<ref name=":0" /> Commercial users of~~ the ~~software must have a license to use TeamViewer, only personal usage~~ of ~~the software is free~~.<ref>{{Cite web |date=~~15 May~~ 2023 |title=~~Commercial use suspected~~ |url=https://www.~~teamviewer~~.com/en/~~global~~/~~support~~/~~knowledge~~-~~base/teamviewer~~-~~classic/licensing/personal~~-~~use/commercial~~-~~use~~-~~suspected/~~ |url-status=live |archive-url=https://web.archive.org/web/~~20250208061425~~/https://www.~~teamviewer~~.com/en/~~global~~/~~support~~/~~knowledge~~-~~base~~/~~teamviewer~~-~~classic~~/~~licensing~~/~~personal~~-~~use/commercial~~-~~use~~-~~suspected/~~ |archive-date=~~8 Feb~~ 2025 |access-date=21 Jun 2025 |website=~~TeamViewer Support~~}}</ref>

=== Autorenewal of subscription (2021) ===

In 2021 a case was filed against TeamViewer, challenging the automatic renewal practice. The district court ruled that California's autorenewal law was not violated, which was upheld by the designated court of appeals in 2023.<ref>{{Cite web |last=Rothermel |first=Shahin O. |date=22 Feb 2023 |title=Ninth Circuit Upholds Dismissal of Autorenewal Lawsuit, Finds Disclosure, Consent, and Acknowledgment Sufficient |url=https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |url-status=live |archive-url=https://web.archive.org/web/20250426121941/https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |archive-date=26 Apr 2025 |access-date=26 Jun 2025 |website=Venable LLP}}</ref> Starting from July 2025 the Californian autorenewal law amendments will take effect, which add additional requirements like affirmative consent.<ref>{{Cite web |last=Dhaliwal |first=A.J. S. |last2=Madia |first2=Mehul N. |last3=Zhang |first3=Beineng |date=5 Jun 2025 |title=California’s “Auto Renewal Law” Takes Effect on July 1 |url=https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |url-status=live |archive-url=https://web.archive.org/web/20250606085217/https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |archive-date=6 Jun 2025 |access-date=26 Jun 2025 |website=The National Law Review}}</ref>

==See also==

* [[Lifetime license removal]]

*[[Lifetime license removal]]

* [[~~Adobe Lightroom: Perpetual to Subscription Transition]]~~

*[[Dark patterns]]

* [[Bandicam perpetual license invalidation]]

==References==

[[Category:{{PAGENAME}}]]

@@ Line 1: / Line 1: @@
+{{StubNotice}}
 {{InfoboxProductLine
 | Title = TeamViewer
@@ Line 6: / Line 8: @@
 | Official Website = https://www.teamviewer.com/
 | Logo = TeamViewer.png
-}}{{Stub}}
+}}
+'''[[wikipedia:TeamViewer|TeamViewer]]''' is a free proprietary remote access and remote control software made by [[wikipedia:TeamViewer_(company)|TeamViewer SE]], which has their headquarter in Germany.
-TeamViewer is a free proprietory remote access and remote control
+==Consumer-impact summary==
+{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
+* User freedom
+* User privacy
+* Business model
+* Market control}}
 ==Incidents==
 ===Perpetual license invalidation===
-TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of Teamviewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref>
+{{Main|Teamviewer Terminates Perpetual Licenses}}
+TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan.
-Recently, TeamViewer has announced that support will be fully shut down for these older versions.<ref name=":0">{{Cite web |last=JeanK (Community Manager) |date=26 May 2025 |title=End of support for TeamViewer versions 11 and 12 |url=https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 |url-status=live |archive-url=https://web.archive.org/web/20250618115103/https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 |archive-date=18 Jun 2025 |access-date=21 Jun 2025 |via=Teamviewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer.
-In the original post, Teamviewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. It is mentioned that existing customers are eligible for an "exclusive upgrade discount", which is not further specified for perpetual license owners.<ref name=":0" />
-One user on the forum states that they bought a license for TeamViewer version 12 with a term of 10 years, so this comes two years before their license ends.<ref name=":0" /> Commercial users of the software must have a license to use TeamViewer, only personal usage of the software is free.<ref>{{Cite web |date=15 May 2023 |title=Commercial use suspected |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |url-status=live |archive-url=https://web.archive.org/web/20250208061425/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |archive-date=8 Feb 2025 |access-date=21 Jun 2025 |website=TeamViewer Support}}</ref>
+=== Autorenewal of subscription (2021) ===
+In 2021 a case was filed against TeamViewer, challenging the automatic renewal practice. The district court ruled that California's autorenewal law was not violated, which was upheld by the designated court of appeals in 2023.<ref>{{Cite web |last=Rothermel |first=Shahin O. |date=22 Feb 2023 |title=Ninth Circuit Upholds Dismissal of Autorenewal Lawsuit, Finds Disclosure, Consent, and Acknowledgment Sufficient |url=https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |url-status=live |archive-url=https://web.archive.org/web/20250426121941/https://www.venable.com/insights/publications/2023/02/ninth-circuit-upholds-dismissal-of-autorenewal |archive-date=26 Apr 2025 |access-date=26 Jun 2025 |website=Venable LLP}}</ref> Starting from July 2025 the Californian autorenewal law amendments will take effect, which add additional requirements like affirmative consent.<ref>{{Cite web |last=Dhaliwal |first=A.J. S. |last2=Madia |first2=Mehul N. |last3=Zhang |first3=Beineng |date=5 Jun 2025 |title=California’s “Auto Renewal Law” Takes Effect on July 1 |url=https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |url-status=live |archive-url=https://web.archive.org/web/20250606085217/https://natlawreview.com/article/californias-auto-renewal-law-takes-effect-july-1 |archive-date=6 Jun 2025 |access-date=26 Jun 2025 |website=The National Law Review}}</ref>
 ==See also==
-* [[Lifetime license removal]]
+*[[Lifetime license removal]]
-* [[Adobe Lightroom: Perpetual to Subscription Transition]]
+*[[Dark patterns]]
-* [[Bandicam perpetual license invalidation]]
 ==References==
 <references />
 [[Category:{{PAGENAME}}]]