Samsung: Difference between revisions
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[[wikipedia:Samsung|'''Samsung Group''']] is a multinational conglomerate founded in 1938. Their product portfolio ranges from consumer electronics to heavy equipment. The company is best known to consumers for their electronics such as televisions and mobile phones, as well as their home appliances such as refrigerators and washing machines. | [[wikipedia:Samsung|'''Samsung Group''']] is a multinational conglomerate founded in 1938. Their product portfolio ranges from consumer electronics to heavy equipment. The company is best known to consumers for their electronics such as televisions and mobile phones, as well as their home appliances such as refrigerators and washing machines. | ||
==Consumer- | ==Consumer-impact summary== | ||
====Repairability==== | ====Repairability==== | ||
Concerns have been raised about Samsung's business practices regarding serviceability, which have been criticized by trade organizations such as iFixit, and Repair.org<ref name=":0">https://www.ifixit.com/News/96162/were-ending-our-samsung-collaboration</ref> as well as industry professionals such as Jesse Cruz the owner of VCC Board Repairs,<ref>https://www.youtube.com/@VCCBoardRepairs</ref> and Former technicians from Samsung's Independent Genuine Service Program, including ADRDaniel owner of Advanced Device Repair.<ref name=":1">https://www.youtube.com/watch?v=1ITmGXHSmL0&t=53s<nowiki/>- Louis reads Samsung Authorized independent service technicians' complaint about Samsung in an email from ADRdaniel</ref><ref name=":2">https://www.youtube.com/@ADRdaniel</ref>[[File:Alternate model numbers 2.png|Alternate model numbers on samsungparts.com self service parts store.<ref>https://samsungparts.com/products/gh82-33385a</ref>|thumb|363x363px]] | Concerns have been raised about Samsung's business practices regarding serviceability, which have been criticized by trade organizations such as iFixit, and Repair.org<ref name=":0">https://www.ifixit.com/News/96162/were-ending-our-samsung-collaboration</ref> as well as industry professionals such as Jesse Cruz the owner of VCC Board Repairs,<ref>https://www.youtube.com/@VCCBoardRepairs</ref> and Former technicians from Samsung's Independent Genuine Service Program, including ADRDaniel owner of Advanced Device Repair.<ref name=":1">https://www.youtube.com/watch?v=1ITmGXHSmL0&t=53s<nowiki/>- Louis reads Samsung Authorized independent service technicians' complaint about Samsung in an email from ADRdaniel</ref><ref name=":2">https://www.youtube.com/@ADRdaniel</ref>[[File:Alternate model numbers 2.png|Alternate model numbers on samsungparts.com self service parts store.<ref>https://samsungparts.com/products/gh82-33385a</ref>|thumb|363x363px]] | ||
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https://valkyrie.cdn.ifixit.com/media/2023/01/30193712/Repair-Coalition-Letter-for-FTC-Energy-Guide-Ruling-ANPR-R611004.pdf</ref> | https://valkyrie.cdn.ifixit.com/media/2023/01/30193712/Repair-Coalition-Letter-for-FTC-Energy-Guide-Ruling-ANPR-R611004.pdf</ref> | ||
*Repair.org surveyed repair professionals who were able to acquire service manuals from manufactures including Samsung: "Even when they get access to those manuals, technicians sometimes don’t find the information they need. Repair manuals are often lacking fault codes and schematic diagrams needed to complete repairs."<ref name=":6" /> | *Repair.org surveyed repair professionals who were able to acquire service manuals from manufactures including Samsung: "Even when they get access to those manuals, technicians sometimes don’t find the information they need. Repair manuals are often lacking fault codes and schematic diagrams needed to complete repairs."<ref name=":6" /> | ||
==Incidents== | |||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Samsung|Samsung category]]. | |||
=== Samsung self-repair program restrictions === | |||
{{Main|Samsung self-repair program restrictions}} | |||
The terms of use provided to independent repair shop in exchange for parts has intrusive clauses regarding customer data and reporting of third party components, which suggests forced disassembly when those components are used. The pricing structure of Samsung's self-repair program frequently makes repairs economically impractical. The high costs of official replacement parts, coupled with forced bundling of components, mean that purchasing a single replacement part is often more expensive than buying a working used device. Additionally, Samsung's repair program imposes severe limitations on independent repair shops, effectively preventing them from providing cost-effective, high-quality repair options. | |||
==Products== | |||
*[[Samsung Curved Monitors]] | |||
*[[Samsung SmartCam]] | |||
*[[Samsung TV's]] | |||
*[[Samsung Smartphones]] | |||
==See also== | |||
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}} | |||
==References== | ==References== | ||
<references /> | |||
[[Category:Samsung]] | [[Category:Samsung]] | ||
[[Category:Articles in need of additional work]] | [[Category:Articles in need of additional work]] | ||