Google Pixel: Difference between revisions

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==Consumer impact summary==

The Google Pixel line of smartphones have been plagued by a series of battery related issues ranging from worse battery performance to chances of fire.<ref name=":42">{{Cite web |title=I change my battery a month BEFORE the upgrade, but after, I got the ! mark ... any tips ? |url=https://www.reddit.com/r/Pixel4a/comments/1i2xm7c/i_change_my_battery_a_month_before_the_upgrade/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref><ref name=":12">{{Cite web |date=1 Apr 2025 |title=Understand your Pixel battery |url=https://support.google.com/pixelphone/answer/15738128 |url-status=live |archive-url=https://web.archive.org/web/20250404092737/https://support.google.com/pixelphone/answer/15738128 |archive-date=4 Apr 2025 |access-date=4 Apr 2025 |website=[[Google]]}}</ref><ref name=":3">{{Cite web |last=erinelise28 |first= |date=2025-04-22 |title=Pixel 6a Caught on Fire, not sure I want another Pixel |url=https://support.google.com/pixelphone/thread/339876579/pixel-6a-caught-on-fire-not-sure-i-want-another-pixel |url-status=live |archive-url=https://web.archive.org/web/20250516162435/https://support.google.com/pixelphone/thread/339876579/pixel-6a-caught-on-fire-not-sure-i-want-another-pixel?hl=en |archive-date=2025-05-16 |access-date=2025-05-16 |website=Google Pixel Community}}</ref> This has lead to some consumers being doubtful towards the brand and whether they will spend money with them again.<ref name=":3" />

A battery-limiting update was pushed automatically without user consent, and users cannot opt-out through normal means. Google removed access to previous firmware versions, effectively limiting users' ability to restore their devices to full functionality.

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To receive compensation for the issue, users have to share sensitive personal information, including social security numbers and bank details, with Payoneer, a third-party payment processor. This forces users to choose between their privacy and receiving compensation for their degraded device.

The compensation options favor users choosing to remain within the Google ecosystem ($100 store credit for new Pixel phones, or $50 through Payoneer with fees and privacy concerns).

The compensation options favor users choosing to remain within the Google ecosystem ($100 store credit for new Pixel phones, or $50 through Payoneer with fees and privacy concerns).<ref name=":0">https://support.google.com/pixelphone/answer/15701861

<ref name=":0">https://support.google.com/pixelphone/answer/15701861

Mirror, via the Wayback Machine: https://web.archive.org/web/20250107002112/https://support.google.com/pixelphone/answer/15701861

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</ref><ref>{{Cite web |title=Request a repair, payment, or future discount code |url=https://support.google.com/pixelphone/workflow/15642495 |url-status=live |archive-url=https://web.archive.org/web/20250107002104/https://support.google.com/pixelphone/workflow/15642495 |archive-date=7 Jan 2025 |access-date=25 Mar 2025 |website=[[Google]]}}</ref><ref name=":1">{{Cite web |last=Davis |first=Wes |date=8 Jan 2025 |title=Google’s new Pixel 4A update is going to lower battery life for some owners |url=https://www.theverge.com/2025/1/7/24338566/google-pixel-4a-battery-stability-replacement-reduced-capacity |url-status=live |access-date=25 Mar 2025 |website=The Verge}}</ref><ref>{{Cite web |title=Annual account fee |url=https://payoneer.custhelp.com/app/answers/detail/a_id/43738/~/annual-account-fee |url-status=live |access-date=25 Mar 2025 |website=[[Payoneer]]}}</ref><ref name=":2">{{Cite web |title=I have replaced battery in a local shop not supported by Google |url=https://www.reddit.com/r/Pixel4a/comments/1i1e4ds/i_have_replaced_battery_in_a_local_shop_not/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref>

Google's support team claimed that certain repairs were unsuccessful because they were performed outside of authorized service centers.

Google's support team at times have claimed that certain repairs were unsuccessful because they were performed outside of authorized service centers.<ref>{{Cite web |title=Replaced the battery, but still the warning. |url=https://www.reddit.com/r/Pixel4a/comments/1i19hxf/replaced_the_battery_but_still_the_warning/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref><ref name=":22">{{Cite web |title=I have replaced battery in a local shop not supported by Google |url=https://www.reddit.com/r/Pixel4a/comments/1i1e4ds/i_have_replaced_battery_in_a_local_shop_not/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref>

<ref>{{Cite web |title=Replaced the battery, but still the warning. |url=https://www.reddit.com/r/Pixel4a/comments/1i19hxf/replaced_the_battery_but_still_the_warning/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref><ref name=":22">{{Cite web |title=I have replaced battery in a local shop not supported by Google |url=https://www.reddit.com/r/Pixel4a/comments/1i1e4ds/i_have_replaced_battery_in_a_local_shop_not/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref>

==Incidents==

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This is a list of the products with articles on this wiki.

*[[Pixel 4a]] (2020-08-03): An update was pushed, without users' consent, to limit the device's battery capacity and charging speed in an attempt to "improve the stability of their battery's performance".

*[[Pixel 6a Battery Nerf|Pixel 6a]] (2022-07-21): As some models were lighting on fire, Google responded by releasing a software update that hampers battery capacity and charging speed once the battery hits 400 charge cycles.

*[[Pixel 9a Battery Health Assistance|Pixel 9a]] (2025-04-10): Google announced its Battery Health Assistance, to limit the device's battery voltage and "manage long term health and performance of the battery"

<!--==See also==

@@ Line 11: / Line 11: @@
 ==Consumer impact summary==
+The Google Pixel line of smartphones have been plagued by a series of battery related issues ranging from worse battery performance to chances of fire.<ref name=":42">{{Cite web |title=I change my battery a month BEFORE the upgrade, but after, I got the ! mark ... any tips ? |url=https://www.reddit.com/r/Pixel4a/comments/1i2xm7c/i_change_my_battery_a_month_before_the_upgrade/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref><ref name=":12">{{Cite web |date=1 Apr 2025 |title=Understand your Pixel battery |url=https://support.google.com/pixelphone/answer/15738128 |url-status=live |archive-url=https://web.archive.org/web/20250404092737/https://support.google.com/pixelphone/answer/15738128 |archive-date=4 Apr 2025 |access-date=4 Apr 2025 |website=[[Google]]}}</ref><ref name=":3">{{Cite web |last=erinelise28 |first= |date=2025-04-22 |title=Pixel 6a Caught on Fire, not sure I want another Pixel |url=https://support.google.com/pixelphone/thread/339876579/pixel-6a-caught-on-fire-not-sure-i-want-another-pixel |url-status=live |archive-url=https://web.archive.org/web/20250516162435/https://support.google.com/pixelphone/thread/339876579/pixel-6a-caught-on-fire-not-sure-i-want-another-pixel?hl=en |archive-date=2025-05-16 |access-date=2025-05-16 |website=Google Pixel Community}}</ref> This has lead to some consumers being doubtful towards the brand and whether they will spend money with them again.<ref name=":3" />
 A battery-limiting update was pushed automatically without user consent, and users cannot opt-out through normal means. Google removed access to previous firmware versions, effectively limiting users' ability to restore their devices to full functionality.
@@ Line 16: / Line 18: @@
 To receive compensation for the issue, users have to share sensitive personal information, including social security numbers and bank details, with Payoneer, a third-party payment processor. This forces users to choose between their privacy and receiving compensation for their degraded device.
-The compensation options favor users choosing to remain within the Google ecosystem ($100 store credit for new Pixel phones, or $50 through Payoneer with fees and privacy concerns).
+The compensation options favor users choosing to remain within the Google ecosystem ($100 store credit for new Pixel phones, or $50 through Payoneer with fees and privacy concerns).<ref name=":0">https://support.google.com/pixelphone/answer/15701861
-<ref name=":0">https://support.google.com/pixelphone/answer/15701861
 Mirror, via the Wayback Machine: https://web.archive.org/web/20250107002112/https://support.google.com/pixelphone/answer/15701861
@@ Line 24: / Line 25: @@
 </ref><ref>{{Cite web |title=Request a repair, payment, or future discount code |url=https://support.google.com/pixelphone/workflow/15642495 |url-status=live |archive-url=https://web.archive.org/web/20250107002104/https://support.google.com/pixelphone/workflow/15642495 |archive-date=7 Jan 2025 |access-date=25 Mar 2025 |website=[[Google]]}}</ref><ref name=":1">{{Cite web |last=Davis |first=Wes |date=8 Jan 2025 |title=Google’s new Pixel 4A update is going to lower battery life for some owners |url=https://www.theverge.com/2025/1/7/24338566/google-pixel-4a-battery-stability-replacement-reduced-capacity |url-status=live |access-date=25 Mar 2025 |website=The Verge}}</ref><ref>{{Cite web |title=Annual account fee |url=https://payoneer.custhelp.com/app/answers/detail/a_id/43738/~/annual-account-fee |url-status=live |access-date=25 Mar 2025 |website=[[Payoneer]]}}</ref><ref name=":2">{{Cite web |title=I have replaced battery in a local shop not supported by Google |url=https://www.reddit.com/r/Pixel4a/comments/1i1e4ds/i_have_replaced_battery_in_a_local_shop_not/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref>
-Google's support team claimed that certain repairs were unsuccessful because they were performed outside of authorized service centers.
+Google's support team at times have claimed that certain repairs were unsuccessful because they were performed outside of authorized service centers.<ref>{{Cite web |title=Replaced the battery, but still the warning. |url=https://www.reddit.com/r/Pixel4a/comments/1i19hxf/replaced_the_battery_but_still_the_warning/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref><ref name=":22">{{Cite web |title=I have replaced battery in a local shop not supported by Google |url=https://www.reddit.com/r/Pixel4a/comments/1i1e4ds/i_have_replaced_battery_in_a_local_shop_not/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref>
-<ref>{{Cite web |title=Replaced the battery, but still the warning. |url=https://www.reddit.com/r/Pixel4a/comments/1i19hxf/replaced_the_battery_but_still_the_warning/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref><ref name=":22">{{Cite web |title=I have replaced battery in a local shop not supported by Google |url=https://www.reddit.com/r/Pixel4a/comments/1i1e4ds/i_have_replaced_battery_in_a_local_shop_not/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref>
 ==Incidents==
@@ Line 37: / Line 37: @@
 This is a list of the products with articles on this wiki.
 *[[Pixel 4a]] (2020-08-03): An update was pushed, without users' consent, to limit the device's battery capacity and charging speed in an attempt to "improve the stability of their battery's performance".
+*[[Pixel 6a Battery Nerf|Pixel 6a]] (2022-07-21): As some models were lighting on fire, Google responded by releasing a software update that hampers battery capacity and charging speed once the battery hits 400 charge cycles.
+*[[Pixel 9a Battery Health Assistance|Pixel 9a]] (2025-04-10): Google announced its Battery Health Assistance, to limit the device's battery voltage and "manage long term health and performance of the battery"
 <!--==See also==