Nintendo: Difference between revisions
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===Nintendo authorized repair=== | ===Nintendo authorized repair=== | ||
<blockquote>Further Reading: [[Nintendo authorized repair]]</blockquote>A man sent in their Nintendo Switch to Nintendo for repair of a broken charging port and was given an estimate of £132 (161.51 USD) to replace the entire motherboard, which would result in data loss and noted screen damage. This was despite the only damage to the console being to the charging port and a screen protector, and not the screen itself.<ref>{{Cite web |last=Rossmann |first=Louis |date=31 Jul 2021 |title=Why Nintendo authorized repair sucks: the incentives are at odds with a good repair experience |url=https://www.youtube.com/watch?v=UxKJn35DK8k |url-status=live |access-date=7 May 2025 |website=[[YouTube]]}}</ref><!-- This needs more evidence to demonstrate that it's not an isolated incident and represents systematic policy. probably best to creat the incident article for it, then summarise it here --> <!-- Will write more later. This should be a good starting point, I believe. | <blockquote>Further Reading: [[Nintendo authorized repair]] | ||
[[Nintendo refuses to repair water damaged Switch 2 console]]</blockquote>A man sent in their Nintendo Switch to Nintendo for repair of a broken charging port and was given an estimate of £132 (161.51 USD) to replace the entire motherboard, which would result in data loss and noted screen damage. This was despite the only damage to the console being to the charging port and a screen protector, and not the screen itself.<ref>{{Cite web |last=Rossmann |first=Louis |date=31 Jul 2021 |title=Why Nintendo authorized repair sucks: the incentives are at odds with a good repair experience |url=https://www.youtube.com/watch?v=UxKJn35DK8k |url-status=live |access-date=7 May 2025 |website=[[YouTube]]}}</ref> <!-- This needs more evidence to demonstrate that it's not an isolated incident and represents systematic policy. probably best to creat the incident article for it, then summarise it here --> <!-- Will write more later. This should be a good starting point, I believe. | |||
Looking great so far! - James --> | Looking great so far! - James --> | ||
======Rust in new units of Switch 2====== | |||
Around early-mid July 2025 there have been findings of brand new Nintendo Switch 2 having rust on internal components. | |||
On June 30th, 2025 a YouTube channel "BGA TECH ASSISTÊNCIA E TECNOLOGIA" uploaded a video titled "Swich 2 vs Oled, Technical Review, weight, motherboard, which has the biggest battery?". During the process of disassembly of the new device they discovered rust on an internal component (which can be seen in the video at around 17:16). <ref>{{Cite web |date=June 30, 2025 |title=Swich 2 vs Oled, Technical Review, weight, motherboard, which has the biggest battery? |url=https://www.youtube.com/watch?v=Xj_ne2cL_-U&t=1036s |website=youtube.com}}</ref> | |||
On July 8th, 2025 a Nintendo customer made a post on Reddit<ref>{{Cite web |date=2025-07-08 |title=Bricked Switch 2, Nintendo claiming water damage |url=https://old.reddit.com/r/consolerepair/comments/1lugq83/bricked_switch_2_nintendo_claiming_water_damage/ |archive-url=https://web.archive.org/web/20250715124737/https://old.reddit.com/r/consolerepair/comments/1lugq83/bricked_switch_2_nintendo_claiming_water_damage/ |archive-date=2025-07-15 |website=reddit.com}}</ref> describing how Nintendo refused to repair a defective device under warranty. In this case, customer's device stopped turning on about a week after a purchase, but it still kept drawing some power. Customer sent the device to Nintendo for repairs. Nintendo replied that "CPU and LCD housing were corroded due to water damage", refused to repair device free of charge under "twelve (12) month from the day of purchase" limited warranty<ref>{{Cite web |title=Warranty and Service Information |url=https://en-americas-support.nintendo.com/app/answers/detail/a_id/50404 |archive-url=https://web.archive.org/web/20250708231402/https://en-americas-support.nintendo.com/app/answers/detail/a_id/50404 |archive-date=20225-07-08 |website=nintendo.com}}</ref> and wanted to charge customer around 35,000 yen (~$240) for a repair. Nintendo also confirmed that water damage indicator stickers did NOT change color. Customer refused receiving a repair, received unit back and made an unboxing video of this device. <ref>{{Cite web |date=2025-07-13 |title=Unboxing my DEAD Switch 2 |url=https://www.youtube.com/watch?v=K7Z4sWJK2J8 |website=youtube.com}}</ref> | |||
===Joy-Con and Joystick related Hardware Failures=== | ===Joy-Con and Joystick related Hardware Failures=== | ||