IPhone 6: error 53 fingerprint sensor incident: Difference between revisions
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When switching from iOS major version 8 to 9, [[IPhones|iPhone]] 6 users, who chose to replace their fingerprint sensor with another one, had their phones bricked<ref name=":0">{{Cite web |last=Miles |first=Brignall |date=2016-02-05 |title=‘Error 53’ fury mounts as Apple software update threatens to kill your iPhone 6 |url=https://www.theguardian.com/money/2016/feb/05/error-53-apple-iphone-software-update-handset-worthless-third-party-repair |url-status=live |archive-url=https://web.archive.org/web/20160205081456/https://www.theguardian.com/money/2016/feb/05/error-53-apple-iphone-software-update-handset-worthless-third-party-repair |archive-date=2016-02-05 |access-date=2025-07-16 |website=‘Error 53’ fury mounts as Apple software update threatens to kill your iPhone 6 {{!}} Mobile phones {{!}} The Guardian}}</ref>. | When switching from iOS major version 8 to 9, [[IPhones|iPhone]] 6 users, who chose to replace their fingerprint sensor with another one before the update, had their phones bricked<ref name=":0">{{Cite web |last=Miles |first=Brignall |date=2016-02-05 |title=‘Error 53’ fury mounts as Apple software update threatens to kill your iPhone 6 |url=https://www.theguardian.com/money/2016/feb/05/error-53-apple-iphone-software-update-handset-worthless-third-party-repair |url-status=live |archive-url=https://web.archive.org/web/20160205081456/https://www.theguardian.com/money/2016/feb/05/error-53-apple-iphone-software-update-handset-worthless-third-party-repair |archive-date=2016-02-05 |access-date=2025-07-16 |website=‘Error 53’ fury mounts as Apple software update threatens to kill your iPhone 6 {{!}} Mobile phones {{!}} The Guardian}}</ref>. | ||
==Background== | ==Background== | ||
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===Apple's response=== | ===Apple's response=== | ||
At 2:19 p.m. ET on 2/18/2016, Apple has responded to a request from TechCrunch with this statement: "This was designed to be a factory test and was not intended to affect customers,"<ref>https://techcrunch.com/2016/02/18/apple-apologizes-and-updates-ios-to-restore-iphones-disabled-by-error-53/</ref>. The issue of the phone being unusable was fixed later<ref>{{Cite web |last=Wiens |first=Kyle |date=2016-02-18 |title=Confirmed: Apple’s Error 53 Fix Works |url=https://www.ifixit.com/News/7924/error-53-fix |url-status=live |archive-url=https://web.archive.org/web/20200420200715/https://www.ifixit.com/News/7924/error-53-fix |archive-date=2020-04-20 |access-date=2025-07-16 |website=Confirmed: Apple’s Error 53 Fix Works - iFixit}}</ref>, however the fingerprint sensor was disabled. | At 2:19 p.m. ET on 2/18/2016, Apple has responded to a request from TechCrunch with this statement: "This was designed to be a factory test and was not intended to affect customers,"<ref>https://techcrunch.com/2016/02/18/apple-apologizes-and-updates-ios-to-restore-iphones-disabled-by-error-53/</ref>. The issue of the phone being unusable was fixed later<ref>{{Cite web |last=Wiens |first=Kyle |date=2016-02-18 |title=Confirmed: Apple’s Error 53 Fix Works |url=https://www.ifixit.com/News/7924/error-53-fix |url-status=live |archive-url=https://web.archive.org/web/20200420200715/https://www.ifixit.com/News/7924/error-53-fix |archive-date=2020-04-20 |access-date=2025-07-16 |website=Confirmed: Apple’s Error 53 Fix Works - iFixit}}</ref>, however the fingerprint sensor was disabled by said fix. | ||
==Lawsuit== | ==Lawsuit== | ||
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==Consumer response== | ==Consumer response== | ||
Consumers were very annoyed<ref>https://discussions.apple.com/thread/7463710?sortBy=rank</ref> and had to spend their costly time and money to have a phone repaired at an additional cost, which they did not foresee to pay. | Consumers were very annoyed<ref>https://discussions.apple.com/thread/7463710?sortBy=rank</ref> and had to spend their costly time and money to have a phone repaired at an additional cost for the fingerprint sensor to function again, which they did not foresee to pay. Essentially, after being robbed of an advertised functionality, they had to pay the perpetrator to get that functionality back. | ||
==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category:Apple IPhones]] | |||