Positive practices: Difference between revisions

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Positive practices are pro consumer business approaches that ~~aim to~~ prioritize the rights~~, interests~~, and well-being of the ~~consumer~~.

Positive practices are pro-consumer business approaches that prioritize the interests, rights, and well-being of customers. They are designed to empower consumers, offer fairness, transparency, and value:

*;Transparency

::Clearly disclosing pricing, terms, conditions, and product information upfront.

*;Fair value

::Offering products/services at reasonable prices that match the value provided.

*;Consumer control and choice

::Giving customers genuine options, easy cancellation, ownership rights, and repair ability.

*;Longevity and durability

::Designing products to last and be repairable, reducing waste and repeat costs.

*;Respectful support

::Providing accessible, helpful, and fair customer service to resolve issues.

==Examples==

{| class="wikitable"

|+Common Positive Practices

!Practice

!Description

|-

|One-Time Purchase

|Offering a product or service for a single payment with no recurring fees for core functionality

|-

|Right to Repair

|Designing products to be repairable, and making parts, tools, manuals and software accessible

|-

|Transparent Pricing

|Clearly displaying the full price (including all mandatory fees/taxes) upfront in advertising or early during checkout

|-

|Fair Return Policy

|Offering easy returns, exchanges, or refunds within a reasonable timeframe

|-

|Clear Cancellation Policy

|Making it simple and straightforward for consumers to cancel subscriptions without hoops

|-

|Ownership Model

|Ensuring consumers own what they purchase, including the ability to use, modify, resell, or transfer the product freely

|-

|Honest Marketing

|Providing accurate information about products.

|-

|Proactive Customer Support

|Offering readily available support to identify and resolve issues efficiently.

|}

----

===One-time purchase vs. subscription plan===

Subscription plans are usually cost-efficient in the short term, benefiting consumers who are unsure on a product and want to try it out. Many modern services exist exclusively under a subscription model and operate sensibly. One-time purchases are typically designed to operate cleanly and effectively for an extended period of time.

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 {{ToneWarning}}
-Positive practices are pro consumer business approaches that aim to prioritize the rights, interests, and well-being of the consumer.
+Positive practices are pro-consumer business approaches that prioritize the interests, rights, and well-being of customers. They are designed to empower consumers, offer fairness, transparency, and value:
+*;Transparency
+::Clearly disclosing pricing, terms, conditions, and product information upfront.
+*;Fair value
+::Offering products/services at reasonable prices that match the value provided.
+*;Consumer control and choice
+::Giving customers genuine options, easy cancellation, ownership rights, and repair ability.
+*;Longevity and durability
+::Designing products to last and be repairable, reducing waste and repeat costs.
+*;Respectful support
+::Providing accessible, helpful, and fair customer service to resolve issues.
 ==Examples==
+{| class="wikitable"
+|+Common Positive Practices
+!Practice
+!Description
+|-
+|One-Time Purchase
+|Offering a product or service for a single payment with no recurring fees for core functionality
+|-
+|Right to Repair
+|Designing products to be repairable, and making parts, tools, manuals and software accessible
+|-
+|Transparent Pricing
+|Clearly displaying the full price (including all mandatory fees/taxes) upfront in advertising or early during checkout
+|-
+|Fair Return Policy
+|Offering easy returns, exchanges, or refunds within a reasonable timeframe
+|-
+|Clear Cancellation Policy
+|Making it simple and straightforward for consumers to cancel subscriptions without hoops
+|-
+|Ownership Model
+|Ensuring consumers own what they purchase, including the ability to use, modify, resell, or transfer the product freely
+|-
+|Honest Marketing
+|Providing accurate information about products.
+|-
+|Proactive Customer Support
+|Offering readily available support to identify and resolve issues efficiently.
+|}
+----
 ===One-time purchase vs. subscription plan===
 Subscription plans are usually cost-efficient in the short term, benefiting consumers who are unsure on a product and want to try it out. Many modern services exist exclusively under a subscription model and operate sensibly. One-time purchases are typically designed to operate cleanly and effectively for an extended period of time.