Microsoft: Difference between revisions

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Controversies: Microsoft's role in mass surveillance in Gaza (as reported by The Guardian)
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==Consumer impact summary==
==Consumer impact summary==
===Anti-competitive practices===
*'''Monopolistic bundling'''
:Forcing OEMs to preinstall Microsoft software such as Internet Explorer (IE) with Windows, making it difficult for competitors like Netscape to compete.<ref name=":0">{{Cite web |date=January 25, 2002 |title=Competitive Processes, Anticompetitive Practices And Consumer Harm In The Software Industry: An Analysis Of The Inadequacies Of The Microsoft-Department Of Justice Proposed Final Judgment |url=https://www.justice.gov/atr/competitive-processes-anticompetitive-practices-and-consumer-harm-software-industry-analysis |website=DOJ }}</ref><ref name=":1">{{Cite web |last= |first= |date= |title=Microsoft Antitrust Case |url=https://corporatefinanceinstitute.com/resources/management/microsoft-antitrust-case/ |website= }}</ref>
*'''Exclusionary contracts'''
:Blocking rivals' distribution channels by signing exclusive deals with PC manufacturers and ISPs. <ref name=":0"></ref>
*'''Sabotaging competitors'''
:Deliberately degrading interoperability of competing software (e.g., Java, ''Netscape'') with Windows. <ref name=":0"></ref>
*'''Predatory pricing'''
:Offering IE for free to undercut ''Netscape'', later ruled anticompetitive. <ref name=":1"></ref>
===Cloud computing monopoly abuse===
*'''Discriminatory licensing'''
:Charging higher fees for running Windows Server on rival clouds versus Azure, stifling competition.<ref name=":2">{{Cite web |last=Browne |first=Ryan |date=December 3, 2024 |title=Microsoft faces £1 billion lawsuit in UK for allegedly overcharging rival cloud firms’ customers |url=https://www.cnbc.com/2024/12/03/microsoft-overcharging-rival-cloud-firms-customers-uk-lawsuit-says.html |website=cnbc.com }}</ref><ref name=":3">{{Cite web |last=Godoy |first=Jody |date=November 28, 2024 |title=Microsoft faces wide-ranging US antitrust probe |url=https://www.reuters.com/technology/microsoft-faces-wide-ranging-us-antitrust-probe-2024-11-27/ |website=reuters.com }}</ref>
*'''Lock-in tactics'''
:Making it costly or technically difficult for customers to migrate data from Azure to other platforms.<ref name=":3"></ref>
*'''Settlements under pressure'''
:Facing EU and UK lawsuits, Microsoft settled with some cloud vendors but retained practices criticized as unfair.<ref name=":2"></ref>
===Anti-consumer software and hardware policies===
*'''Forced online activation'''
:Requiring internet connectivity to set up Xbox consoles or install physical game discs, even for single-player modes.<ref name=":4">{{Cite web |date=April 12, 2021 |title=DRM or Die. How Anti-Consumer Practices Became the New Norm and the Consumers Are to Blame |url=https://cgicoffee.com/blog/2021/04/drm-or-die-anti-consumer-practices |website= }}</ref>
*'''DRM overreach'''
:Xbox Series X/S games demand online verification for disc-based installations, rendering offline play difficult.<ref name=":4"></ref>
*'''Recurring billing traps'''
:Defaulting users into subscription auto-renewals while making cancellation processes opaque.<ref>{{Cite web |last= |first= |date= |title= |url=https://learn.microsoft.com/en-us/answers/questions/3869973/why-is-ms-software-so-predatory?forum=windows-all&referrer=answers |website= }}</ref>
===Privacy and data exploitation===
*'''Collaboration with surveillance'''
:Working with the NSA and FBI to bypass encryption (PRISM program) and access user data (Skype, Outlook).<ref name=":5">{{Cite web |last=Milin-Ashmore |first=James |date=October 15, 2019 |title=Microsoft Alternatives Guide: How (and Why) to Avoid Microsoft |url=https://ethical.net/ethical/microsoft-alternatives/ |website= }}</ref>
*'''Unauthorized data collection'''
:Contractors reportedly listened to Xbox/Skype/Cortana audio without clear user consent.<ref name=":5"></ref>
*'''Dark patterns in Windows'''
:Manipulative UI designs to nudge users toward data-sharing opt-ins.<ref name=":5"></ref>
===Ethical and legal controversies===
*'''Censorship compliance'''
:Removing content from Bing/LinkedIn to appease authoritarian regimes (e.g., China).<ref name=":5"></ref>
*'''Military contracts'''
:Developing ''HoloLens AR'' tech for the U.S. Army to "turn warfare into a video game," contrary to employee expectations.<ref name=":5"></ref>
*'''Patent aggression'''
:Threatening open-source projects like calling Linux a "cancer" and suing small entities such as MikeRoweSoft.com.<ref name=":5"></ref>
===Market manipulation and stifling innovation===
*'''Artificial price inflation'''
:Overcharging consumers by $20–30 billion for Windows licenses in the 1990s by hiding costs in PC bundles.<ref name=":0"></ref>
*'''Acquisition dominance'''
:Buying competitors like GitHub, VS Code, and LinkedIn to absorb markets and limit alternatives.<ref name=":5"></ref>
*'''Delaying competitors'''
:Intentionally slowing development of rival products like IBM and Apple through contractual or technical barriers.<ref name=":0"></ref>


===Monopolization===
===Monopolization===
 
*Exclusive licensing agreements with ''IBM'' and other PC manufacturers ensured that ''MS-DOS'' became the dominant OS.
*Exclusive licensing agreements with ''IBM'' and other PC manufacturers ensured that ''MS-DOS'' became the dominant OS.<ref>{{Cite web |last= |first= |date= |title= |url=https://www.britannica.com/money/Microsoft-Corporation |website= }}</ref>
*Priced ''MS-DOS'' significantly lower than competitors, making it the default choice for PC makers.
*Priced ''MS-DOS'' significantly lower than competitors, making it the default choice for PC makers.
*Launched ''Windows 1.0'' in 1985, as a graphical extension of ''MS-DOS''. They had over 90% of the PC market by the 1990's.<ref>{{Cite web |date=January 29, 2002 |title=Competitive Processes, Anticompetitive Practices And Consumer Harm In The Software Industry: An Analysis Of The Inadequacies Of The Microsoft-Department Of Justice Proposed Final Judgment |url=https://www.justice.gov/atr/competitive-processes-anticompetitive-practices-and-consumer-harm-software-industry-analysis |website=justice.gov }}</ref>
*Launched ''Windows 1.0'' in 1985, as a graphical extension of ''MS-DOS''. They had over 90% of the PC market by the 1990's.<ref>{{Cite web |date=January 29, 2002 |title=Competitive Processes, Anticompetitive Practices And Consumer Harm In The Software Industry: An Analysis Of The Inadequacies Of The Microsoft-Department Of Justice Proposed Final Judgment |url=https://www.justice.gov/atr/competitive-processes-anticompetitive-practices-and-consumer-harm-software-industry-analysis |website=justice.gov }}</ref>
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===Xbox 360 Defect - The "Red Ring of Death"<!-- I don't know for sure if we should have a dedicated Company article for Xbox, or if we should just redirect red links for Xbox to this article (Microsoft). Personally, I think what they do is MS's responsibility because MS is the parent company, so Xbox's issues should be mentioned here. Either way- I'm just going to place this info here for now for folks to edit or change appropriately. -->===
===Xbox 360 Defect - The "Red Ring of Death"<!-- I don't know for sure if we should have a dedicated Company article for Xbox, or if we should just redirect red links for Xbox to this article (Microsoft). Personally, I think what they do is MS's responsibility because MS is the parent company, so Xbox's issues should be mentioned here. Either way- I'm just going to place this info here for now for folks to edit or change appropriately. -->===
{{Main|Bumpgate}}
{{Main|Bumpgate}}
In 2005, Microsoft released the ''Xbox 360''. Not very long after, consumers started reporting problems with their consoles- three red flashing lights on the ring around the power button. This was coined by consumers as the "''Red Ring of Death''", and by 2007, ''Xbox''<nowiki/>'s hardware engineers eventually discovered that the reason for it was a defect in the ''Xbox 360''<nowiki/>'s GPU.<ref name=":2">{{Cite web |date=December 13, 2021 |title=Power On: The Story of Xbox {{!}} Chapter 5: The Red Ring of Death |url=https://www.youtube.com/watch?v=z2d6IMBS8oY |url-status=live |access-date=June 4, 2025 |website=YouTube}}</ref>
In 2005, Microsoft released the ''Xbox 360''. Not very long after, consumers started reporting problems with their consoles- three red flashing lights on the ring around the power button. This was coined by consumers as the "''Red Ring of Death''", and by 2007, ''Xbox''<nowiki/>'s hardware engineers eventually discovered that the reason for it was a defect in the ''Xbox 360''<nowiki/>'s GPU.<ref name=":2">{{Cite web |date=December 13, 2021 |title=Power On: The Story of Xbox {{!}} Chapter 5: The Red Ring of Death |url=https://www.youtube.com/watch? |url-status=live |access-date=June 4, 2025 |website=YouTube}}</ref>


For the first several months of this incident's height of prevalence in 2006, consumers had to pay to get their consoles fixed by Microsoft if the console was outside of its one year warranty. However, by September 2007, they chose to extend the warranty to three years from the date of original purchase, and refunded anyone who had previously paid to get this issue fixed.<ref>{{Cite web |last=Moore |first=Peter |date=2007 |title=Open Letter from Peter Moore |url=http://xbox.com/en-ca/support/petermooreletter.htm |url-status=dead |archive-url=https://web.archive.org/web/20071023004948/http://xbox.com/en-ca/support/petermooreletter.htm |archive-date=23 Oct 2007 |access-date=4 Jun 2025 |website=Xbox}}</ref> Judging from current and former employees' comments in the ''Xbox'' documentary, ''Power On: The Story of Xbox'', Microsoft seemed to have primarily done this to rescue the ''Xbox'' brand.<ref name=":2" /> Nonetheless, this was still beneficial to consumers who had made an investment in and enjoyed games from Microsoft's console.
For the first several months of this incident's height of prevalence in 2006, consumers had to pay to get their consoles fixed by Microsoft if the console was outside of its one year warranty. However, by September 2007, they chose to extend the warranty to three years from the date of original purchase, and refunded anyone who had previously paid to get this issue fixed.<ref>{{Cite web |last=Moore |first=Peter |date=2007 |title=Open Letter from Peter Moore |url=http://xbox.com/en-ca/support/petermooreletter.htm |url-status=dead |archive-url=https://web.archive.org/web/20071023004948/http://xbox.com/en-ca/support/petermooreletter.htm |archive-date=23 Oct 2007 |access-date=4 Jun 2025 |website=Xbox}}</ref> Judging from current and former employees' comments in the ''Xbox'' documentary, ''Power On: The Story of Xbox'', Microsoft seemed to have primarily done this to rescue the ''Xbox'' brand.<ref name=":2" /> Nonetheless, this was still beneficial to consumers who had made an investment in and enjoyed games from Microsoft's console.
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In 2024, Microsoft unveiled ''Recall'' for ''Copilot+ PCs'',<ref name=":0">[https://www.techradar.com/computing/windows/microsoft-reveals-ai-powered-recall-feature-to-transform-windows-11s-searchability-while-confirming-hardware-requirements "Microsoft reveals AI-powered ‘Recall’ feature to transform Windows 11’s searchability, while confirming hardware requirements"] - techradar.com - accessed 2025-01-29</ref> marketed as a way for users to search through what they have done on their computer by recording their screen. This sparked controversy,<ref>[https://www.techradar.com/computing/windows/microsofts-controversial-recall-feature-for-windows-11-could-already-be-in-legal-hot-water "Microsoft’s controversial Recall feature for Windows 11 could already be in legal hot water"] - techradar.com - accessed 2025-01-29</ref> especially among security experts<ref>[https://www.techtarget.com/searchenterpriseai/feature/Privacy-and-security-risks-surrounding-Microsoft-Recall "Privacy and security risks surrounding Microsoft Recall"] - techtarget.com - accessed 2025-01-29</ref> who worried about the security of screenshots,<ref>[https://news.sky.com/story/microsoft-ai-feature-investigated-by-uk-watchdog-over-screenshots-13141171 "Microsoft AI feature investigated by UK watchdog over screenshots"] - news.sky.com - accessed 2025-01-29</ref> since it could easily document private information like social-security numbers, bank-account information, and passwords, as well as user browsing behavior. A ''Python'' script was developed, called "''TotalRecall''", that collects the screenshots and descriptions of these recordings,<ref>[https://github.com/xaitax/TotalRecall "TotalRecall - a 'privacy nightmare'?"] - github.com - accessed 2025-01-29</ref> proving the danger of ''Recall''.<ref name=":0" /> This feature was delayed after backlash from users.<ref>[https://www.malwarebytes.com/blog/news/2024/06/microsoft-recall-delayed-after-privacy-and-security-concerns "Microsoft Recall delayed after privacy and security concerns"] - malwarebytes.com - accessed 2025-01-29</ref>
In 2024, Microsoft unveiled ''Recall'' for ''Copilot+ PCs'',<ref name=":0">[https://www.techradar.com/computing/windows/microsoft-reveals-ai-powered-recall-feature-to-transform-windows-11s-searchability-while-confirming-hardware-requirements "Microsoft reveals AI-powered ‘Recall’ feature to transform Windows 11’s searchability, while confirming hardware requirements"] - techradar.com - accessed 2025-01-29</ref> marketed as a way for users to search through what they have done on their computer by recording their screen. This sparked controversy,<ref>[https://www.techradar.com/computing/windows/microsofts-controversial-recall-feature-for-windows-11-could-already-be-in-legal-hot-water "Microsoft’s controversial Recall feature for Windows 11 could already be in legal hot water"] - techradar.com - accessed 2025-01-29</ref> especially among security experts<ref>[https://www.techtarget.com/searchenterpriseai/feature/Privacy-and-security-risks-surrounding-Microsoft-Recall "Privacy and security risks surrounding Microsoft Recall"] - techtarget.com - accessed 2025-01-29</ref> who worried about the security of screenshots,<ref>[https://news.sky.com/story/microsoft-ai-feature-investigated-by-uk-watchdog-over-screenshots-13141171 "Microsoft AI feature investigated by UK watchdog over screenshots"] - news.sky.com - accessed 2025-01-29</ref> since it could easily document private information like social-security numbers, bank-account information, and passwords, as well as user browsing behavior. A ''Python'' script was developed, called "''TotalRecall''", that collects the screenshots and descriptions of these recordings,<ref>[https://github.com/xaitax/TotalRecall "TotalRecall - a 'privacy nightmare'?"] - github.com - accessed 2025-01-29</ref> proving the danger of ''Recall''.<ref name=":0" /> This feature was delayed after backlash from users.<ref>[https://www.malwarebytes.com/blog/news/2024/06/microsoft-recall-delayed-after-privacy-and-security-concerns "Microsoft Recall delayed after privacy and security concerns"] - malwarebytes.com - accessed 2025-01-29</ref>


In 2025, Microsoft re-released ''Recall'',<ref>{{Cite news |last=Davenport |first=Corbin |date=Apr 25, 2025 |title=Windows Recall Is Finally Rolling Out After Controversal Reveal |url=https://www.howtogeek.com/windows-recall-is-finally-rolling-out-after-controversal-release/ |access-date=Jun 20, 2025 |work=How to Geek}}</ref> with claims that the tool has resolved the security flaws and it coming disabled by default.<ref>{{Cite news |last=LeClair |first=Dave |date=Apr 11, 2025 |title=Microsoft Recall is rolling out following major controversy — what you need to know |url=https://www.tomsguide.com/computing/microsoft-recall-is-coming-for-real-this-time |access-date=Jun 20, 2025 |work=Tom's Guide}}</ref> However, despite integrating better security, having this feature enabled continues to pose privacy risks for consumers, as it is only a matter of when a vulnerability is discovered for the problems both consumers and businesses initially had with the tool to resurface,<ref>{{Cite news |last=Lewis |first=Nick |date=May 5, 2025 |title=Turn Off Windows' Recall to Protect Your Privacy |url=https://www.howtogeek.com/how-to-disable-recall/ |access-date=Jun 20, 2025 |work=How to Geek}}</ref> especially since it is difficult for users to inspect the screenshots that are taken by the tool.
In 2025, Microsoft re-released ''Recall'',<ref>{{Cite news |last=Davenport |first=Corbin |date=Apr 25, 2025 |title=Windows Recall Is Finally Rolling Out After Controversal Reveal |url=https://www.howtogeek.com/windows-recall-is-finally-rolling-out-after-controversal-release/ |access-date=Jun 20, 2025 |work=How to Geek}}</ref> with claims that the tool has resolved the security flaws and it coming disabled by default.<ref>{{Cite news |last=LeClair |first=Dave |date=Apr 11, 2025 |title=Microsoft Recall is rolling out following major controversy — what you need to know |url=https://www.tomsguide.com/computing/microsoft-recall-is-coming-for-real-this-time |access-date=Jun 20, 2025 |work=Tom's Guide}}</ref> However, despite integrating better security, having this feature enabled continues to pose privacy risks for consumers, as it is only a matter of when a vulnerability is discovered for the problems both consumers and businesses initially had with the tool to resurface,<ref>{{Cite news |last=Lewis |first=Nick |date=May 5, 2025 |title=Turn Off Windows' Recall to Protect Your Privacy |url=https://www.howtogeek.com/how-to-disable-recall/ |access-date=Jun 20, 2025 |work=How to Geek}}</ref><ref>{{Cite web |last=Piltch |first=Avram |date=2025-08-01 |title=Tested: Microsoft Recall can still capture credit cards and passwords, a treasure trove for crooks |url=https://www.theregister.com/2025/08/01/microsoft_recall_captures_credit_card_info/ |access-date=2025-08-05 |website=The Register}}</ref> especially since it is difficult for users to inspect the screenshots that are taken by the tool.


====Family Safety====
====Family Safety====
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Given the scale of Windows and Office deployments, the cumulative energy consumed by collecting, transmitting, storing and processing this data across the globe is also an environmental concern.
Given the scale of Windows and Office deployments, the cumulative energy consumed by collecting, transmitting, storing and processing this data across the globe is also an environmental concern.
=== Azure and Cloud Services ===
==== Microsoft complicit in mass surveillance in Gaza (August 2025) ====
According to reports by British newspaper The Guardian, Israel's military surveillance agency, Unit 8200, is using Microsoft's Azure cloud for mass surveillance of civillians in Gaza.<ref>{{Cite web |last=Harry Davies and Yuval Abraham |date=2025-08-06 |title=‘A million calls an hour’: Israel relying on Microsoft cloud for expansive surveillance of Palestinians |url=https://www.theguardian.com/world/2025/aug/06/microsoft-israeli-military-palestinian-phone-calls-cloud |access-date=2025-08-07 |website=The Guardian}}</ref> The article alledges that a million calls an hour are archived in Azure storage for intelligence purposes.
According to the report, Microsoft claims that Microsoft Chief Executive Satya Nadella was unaware of the nature of the use, but leaked documents cited by The Guardian show that the company was fully aware of the type of data being stored.
Israel has repeatedly been accused of committing human rights violations and war crimes in Gaza. In 2024, the International Criminal Court (ICC) has issued arrest warrants against Israeli prime minister Netanyahu and former defense minister Yoav Gallant.<ref>{{Cite web |title=International Criminal Court arrest warrants for Israeli leaders |url=https://en.wikipedia.org/wiki/International_Criminal_Court_arrest_warrants_for_Israeli_leaders |url-status=live |access-date=2025-08-07 |website=Wikipedia}}</ref>


==Products and services==
==Products and services==