AWS Lightsail Won't Cancel: Difference between revisions

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[https://aws.amazon.com/lightsail/ AWS Lightsail] is a set of services within Amazon Web Services that provides virtual-servers with popular pre-configured software options - such as a Wordpress server. It is notable for more-or-less instant setup speed and low cost operation.
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The Lightsail service also includes external IP addresses, to make your server internet publicly accessible, as well as snapshots and backups. Standard things a server service should have.
'''[[wikipedia:Amazon_Web_Services|AWS]] Lightsail''' is a set of services within Amazon Web Services that provides virtual-servers with popular pre-configured software options - such as a Wordpress server. It is notable for more-or-less instant setup speed and low cost operation.<ref>{{Cite web |title=Billing and account management |url=https://docs.aws.amazon.com/lightsail/latest/userguide/amazon-lightsail-frequently-asked-questions-faq-billing-and-account-management.html |access-date=9 Aug 2025 |website=AWS}}</ref>


=== So You Are Done With Your Server ===
The Lightsail service also includes external IP addresses, to make servers publicly accessible over the internet, as well as snapshots and backups.  
No problem, Lightsail offers a not-to-difficult to find removal button.  They ask, as such services are wont to do, multiple times if you wish to delete your server - noting you will lose your server and its contents.  You confirm.


Server disappears from Lightsail page.
===Charging for deleted servers===
Lightsail offers a clear "Remove" button. Upon pressing it, the system asks multiple times if the user wishes to delete the server, noting that the server and its contents will be lost. Although the server disappears from the Lightsail page, the client continues to be charged for it.<ref>{{Cite web |last=@AkivaM |title=Why is AWS billing me for Lightsail when I cancelled the service 2 months ago? |url=https://repost.aws/questions/QUvbRxSrD2TIilGzFY3ZKkOw/why-is-aws-billing-me-for-lightsail-when-i-cancelled-the-service-2-months-ago |access-date=9 Aug 2025 |website=AWS}}</ref><ref>{{Cite web |title=Stopped lightsail instances still incur charges? |url=https://www.reddit.com/r/aws/comments/g37d40/stopped_lightsail_instances_still_incur_charges/ |access-date=9 Aug 2025 |via=[[Reddit]]}}</ref>


'''A month later, server does NOT disappear from your bill.'''
This is explained by AWS Customer Service, revealing that deleting servers does not automatically delete screenshots and backups within that server.<ref name=":0">{{Cite web |title=Delete Lightsail instances |url=https://docs.aws.amazon.com/lightsail/latest/userguide/delete-an-amazon-lightsail-instance.html |access-date=9 Aug 2025 |website=AWS}}</ref>


Two months later, server does NOT disappear from your bill.
In AWS, if a backup, snapshot, or resource (such as an IP address) associated with a server still exists, it remains billable even after the server or service has been terminated.<ref name=":0" />


=== Multiple chats with AWS Billing Rep later ===
==References==
Billing rep keeps referring to your operating service.  You keep referring to the fact you deleted the service.
<references />
 
[[Category:AWS Lightsail]]
Eventually it comes out that although the SERVER is deleted, and although the SERVICE is gone from the Lightsail home page,
[[Category:Service cancellation]]
 
the SNAPSHOTS & BACKUPS DO NOT GET DELETED when you delete the SERVICE and SERVICE they are from.
 
Per AWS, if a backup, snapshot, or resource (like an IP address) associated with a server still exists - it is BILLABLE even though the server or service is gone.