AllTrails not having a Privacy Policy: Difference between revisions

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|Type=Terms of Service

|Description=The Website AllTrails has a dead 404 link when trying to access their Privacy Policy. Talking to Customer Service also requires accepting it.

}}

}}The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work. The problem has persisted for more than 20 days.

~~{{Ph-I-Int~~}}The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work. The problem has persisted for more than 20 days.

==Background==

~~{{Ph-I-B}}~~AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".

AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".

==[Incident]==

==[Incident] - Finding Lack of Privacy Policy==

~~{{Ph-I-I}}~~User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage stating "Oops! The page you are looking for does not exist!". The "~~privacy~~ Policy" link on the main website also lead to the same dead link. After looking around the website for a while, an AI bot chat ~~oppened~~ up and offered assistance stating: "Hi, I'm Scout, the AllTrails support bot! By conversing with me, you agree to our privacy policy. How can I help you today?" The link provided by the bot also lead to the same dead link.

User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage(https://privacy.alltrails.com/policies/en-US) stating "Oops! The page you are looking for does not exist!". The "Privacy Policy" link on the main website also lead to the same dead link. After looking around the website for a while, an AI bot chat opened up and offered assistance stating: "Hi, I'm Scout, the AllTrails support bot! By conversing with me, you agree to our privacy policy. How can I help you today?" The link provided by the bot also lead to the same dead link.

===~~[Company]~~'s response===

===AllTrails's response===

~~{{Ph-I-ComR}}~~

I reached out via email to AllTrails at [email protected] with the following transcript:<blockquote>

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Powered by AI for quick assistance. By replying, you agree to the AllTrails Privacy Policy</blockquote>

The link provided by the support bot also lead to the dead link (privacy.alltrails.com/policies/en-US), so I responded the following:<blockquote>'''User:'''

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How was your support experience? Take a short survey and let us know!</blockquote>

As of August 15, 2025, the links given by AllTrails still lead to a [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US dead page]. No other response from AllTrails has been made.

Looking at the history in Internet Archive, it appears the Privacy Policy page was removed or broken after July 16, 2025.

==Lawsuit==

@@ Line 5: / Line 5: @@
 |Type=Terms of Service
 |Description=The Website AllTrails has a dead 404 link when trying to access their Privacy Policy. Talking to Customer Service also requires accepting it.
-}}
+}}The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work. The problem has persisted for more than 20 days.
-{{Ph-I-Int}}The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work. The problem has persisted for more than 20 days.
 ==Background==
-{{Ph-I-B}}AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".
+AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".
-==[Incident]==
+==[Incident] - Finding Lack of Privacy Policy==
-{{Ph-I-I}}User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage stating "Oops! The page you are looking for does not exist!". The "privacy Policy" link on the main website also lead to the same dead link. After looking around the website for a while, an AI bot chat oppened up and offered assistance stating: "Hi, I'm Scout, the AllTrails support bot! By conversing with me, you agree to our privacy policy.  How can I help you today?" The link provided by the bot also lead to the same dead link.
+User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage(https://privacy.alltrails.com/policies/en-US) stating "Oops! The page you are looking for does not exist!". The "Privacy Policy" link on the main website also lead to the same dead link. After looking around the website for a while, an AI bot chat opened up and offered assistance stating: "Hi, I'm Scout, the AllTrails support bot! By conversing with me, you agree to our privacy policy.  How can I help you today?" The link provided by the bot also lead to the same dead link.
-===[Company]'s response===
+===AllTrails's response===
-{{Ph-I-ComR}}
 I reached out via email to AllTrails at [email protected] with the following transcript:<blockquote>
@@ Line 39: / Line 37: @@
 Powered by AI for quick assistance. By replying, you agree to the AllTrails Privacy Policy</blockquote>
 The link provided by the support bot also lead to the dead link (privacy.alltrails.com/policies/en-US), so I responded the following:<blockquote>'''User:'''
@@ Line 60: / Line 57: @@
 How was your support experience? Take a short survey and let us know!</blockquote>
+As of August 15, 2025, the links given by AllTrails still lead to a [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US dead page]. No other response from AllTrails has been made.
+Looking at the history in Internet Archive, it appears the Privacy Policy page was removed or broken after July 16, 2025.
 ==Lawsuit==