Discontinuation of Samsung Gear 360 Software and Services: Difference between revisions
fixed references |
|||
| (2 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
{{Incomplete}} | |||
{{IncidentCargo | {{IncidentCargo | ||
|Company=Samsung | |Company=Samsung | ||
| Line 10: | Line 11: | ||
}} | }} | ||
==Background== | ==Background== | ||
The Samsung Gear 360 is a 360-degree camera first released in 2016, designed to capture immersive photos and videos. It relied on the Gear 360 mobile app and the ActionDirector software for editing, firmware updates, and feature management. Many features also required connectivity to Samsung servers for activation, GPS syncing, and cloud services. Over time, reliance on these digital services meant that the camera’s functionality was partly dependent on software support and server availability. | The [[wikipedia:Samsung_Gear_360|Samsung Gear 360]] is a [[wikipedia:Omnidirectional_camera|360-degree camera]] first released in 2016, designed to capture immersive photos and videos. It relied on the Gear 360 mobile app and the ActionDirector software for editing, firmware updates, and feature management. Many features also required connectivity to Samsung servers for activation, GPS syncing, and cloud services. Over time, reliance on these digital services meant that the camera’s functionality was partly dependent on software support and server availability. | ||
==Incident== | ==Incident== | ||
In July 2020, the discontinuation of Samsung Gear 360 software and servers was announced for the start of August, limiting device functionality without prior notice.<ref>{{Cite web|url=https://www.sammobile.com/news/samsung-no-longer-release-updates-gear-360-app/|title=Samsung will no longer release updates for the Gear 360 app|first=Adnan|last=Farooqui|date=2020-07-24|work=SamMobile|access-date=2025-08-15|archive-url=https://web.archive.org/web/20250720224906/https://www.sammobile.com/news/samsung-no-longer-release-updates-gear-360-app/|archive-date=2025-07-20|url-status=live}}</ref> | |||
===Company's response=== | ===Company's response=== | ||
Samsung stated that the Gear 360 app would no longer receive updates and that support for the ActionDirector software would end, but provided no detailed timeline for all affected features. | Samsung stated that the Gear 360 app would no longer receive updates and that support for the ActionDirector software would end After February 28, 2024, but provided no detailed timeline for all affected features.<ref>{{Cite web|url=https://www.androidheadlines.com/2020/07/samsung-discontinues-new-update-for-gear-360-app.html|title=Samsung Discontinues New Updates For Gear 360 App|first=Sagar|last=Naresh|date=2020-07-24|work=Android Headlines|access-date=2025-08-15|archive-url=https://web.archive.org/web/20220729180510/https://www.androidheadlines.com/2020/07/samsung-discontinues-new-update-for-gear-360-app.html|archive-date=2022-07-29|url-status=live}}</ref> | ||
==Lawsuit== | ==Lawsuit== | ||
As of now, there are no known lawsuits related to Samsung’s discontinuation of Gear 360 updates and server support. | As of now, there are no known lawsuits related to Samsung’s discontinuation of Gear 360 updates and server support. | ||
==Consumer response== | ==Consumer response== | ||
People were frustrated and upset that Samsung just shut down updates and servers without warning. Many complained online about losing features, and some even tried to hack or reverse-engineer the software to get it working again | People were frustrated and upset that Samsung just shut down updates and servers without warning.<ref>{{Cite web|url=https://eu.community.samsung.com/t5/mobile-apps-services/gear-360-app/td-p/5857614|title=Gear 360 App|author=DanTheGamer|date=2022-08-15|work=Samsung Community|access-date=2025-08-15|archive-url=https://web.archive.org/web/20230603044334/https://eu.community.samsung.com/t5/mobile-apps-services/gear-360-app/td-p/5857614|archive-date=2023-06-03|url-status=live}}</ref> Many complained online about losing features, and some even tried to hack or reverse-engineer the software to get it working again | ||
==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category:Samsung Gear 360]] | |||