Miku: Difference between revisions

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m Added section one of summarized ToS detailing customer data retention and how childs data can still be collected without notice to the parents through Miku saying they collect data of children through the parent.
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{{InfoboxCompany
{{InfoboxCompany
| Name = Miku
| Name = Miku
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| Logo = Miku.jpg
| Logo = Miku.jpg
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Miku is a private for-profit company that was founded in 2018 by Eric White.<ref>{{Cite web |date=4 Oct 2019 |title=Our Founder Shares Why He Built the Miku Smart Baby Monitor |url=https://mikucare.com/blogs/blog/founder-eric-white-miku-baby-monitor |url-status=live |access-date=4 Apr 2025 |website=[[Miku]]}}</ref> Miku sells smart baby monitors with features such as night vision, sensors for temperature, humidity and ambient light, a 1080p camera, 7-day video storage, and audio/video recording capabilities.<ref name=":0">{{Cite web |title=Specs |url=https://mikucare.com/pages/specs |url-status=live |access-date=3 Apr 2025 |website=[[Miku]]}}</ref> Both the Miku Smart Baby Monitor (standard model) and Miku Pro come with a 12-month manufacturer warranty from the date of purchase.<ref name=":0" /><ref>{{Cite web |title=Miku Inc. Limited Warranty |url=https://mikucare.com/pages/warranty |url-status=live |access-date=4 Apr 2025 |website=[[Miku]]}}</ref>
'''Miku''' is a private for-profit company that was founded in 2018 by Eric White.<ref>{{Cite web |date=4 Oct 2019 |title=Our Founder Shares Why He Built the Miku Smart Baby Monitor |url=https://mikucare.com/blogs/blog/founder-eric-white-miku-baby-monitor |url-status=live |access-date=4 Apr 2025 |website=[[Miku]]}}</ref> Miku sells smart baby monitors with features such as night vision, sensors for temperature, humidity and ambient light, a 1080p camera, 7-day video storage, and audio/video recording capabilities.<ref name=":0">{{Cite web |title=Specs |url=https://mikucare.com/pages/specs |url-status=live |access-date=3 Apr 2025 |website=[[Miku]]}}</ref> Both the Miku Smart Baby Monitor (standard model) and Miku Pro come with a 12-month manufacturer warranty from the date of purchase.<ref name=":0" /><ref>{{Cite web |title=Miku Inc. Limited Warranty |url=https://mikucare.com/pages/warranty |url-status=live |access-date=4 Apr 2025 |website=[[Miku]]}}</ref>
 
 
 


==Consumer-impact summary==


*User freedom: Miku has a history of taking previously free cloud features and putting them behind a paywall, [[Miku Charges Subscription for Previously Free Features]]
*User privacy: Miku can share data of you and your child with third parties and retain it after closing your Miku account.
*Business model: Private, for-profit. Sells smart baby monitor products and services related to them.
==Incidents==


===Miku charges subscription for previously free features (''2023'')===
[[File:Miku website 99.png|alt=Miku's Website Showcasing their Baby Monitor and $9.99 "Care+" Subscription Service|thumb|[https://mikucare.com/ Miku's Website] Showcasing their Baby Monitor and $9.99 "Care+" Subscription Service]]


=====Additional Controversy Details & Main Article:=====
{| class="wikitable"
{| class="wikitable"
|+
!Main Article:
!Controversy
![[Miku Charges Subscription for Previously Free Features|'''Miku Charges Subscription for Previously Free Features''']]
!Year
!Background Info
!Aftermath
!Related Article
!Related Video(s)
|-
|-
|Miku Charges subscription for features that were previously free
|Year:
|10/01/2023
|<u>10/01/2023</u>
|After being Acquired by Innovative Health Monitoring, a subscription service was added to Miku on October 1, 2023 to allow users who had already purchased their Miku Smart Baby Monitoring device to continue using previously free features through the Miku app such as Live Breathing,Sleep Tracking, and push notifications when your baby wakes up. Miku users who had already purchased Miku Care+ were not affected by this new subscription.
|-
|Ongoing
|Aftermath:
|[https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/ My $400 baby monitor has locked previously free features behind a monthly subscription]<ref>{{Cite web |date=4 Oct 2023 |title=My $400 baby monitor has locked previously free features behind a monthly subscription. |url=https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/ |url-status=live |access-date=4 Apr 2025 |website=Old Reddit}}</ref>
|<u>Ongoing</u>
[https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf The document referenced in the reddit post (IHM Acquisition PDF)]<ref name=":1">{{Cite web |title=Letter to Customers |url=https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf |url-status=live |archive-url=https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf |archive-date=10 Oct 2023 |access-date=4 Apr 2025}}</ref>
|-
 
|Related articles:
|[https://youtube.com/watch?v=nigJMu0lUbM they made a $400 baby monitor a subscription...]<ref>{{Cite web |last=Rossmann |first=Louis |date=5 Oct 2023 |title=they made a $400 baby monitor a subscription... |url=https://www.youtube.com/watch?v=nigJMu0lUbM |url-status=live |access-date=4 Apr 2025 |website=[[YouTube]]}}</ref>
|'''[https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/ My $400 baby monitor has locked previously free features behind a monthly subscription]<ref name=":2">{{Cite web |date=4 Oct 2023 |title=My $400 baby monitor has locked previously free features behind a monthly subscription. |url=https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/ |url-status=live |access-date=4 Apr 2025 |website=Old Reddit}}</ref>'''
|-
|-
|Related videos:
|[https://youtube.com/watch?v=nigJMu0lUbM '''they made a $400 baby monitor a subscription...''']'''<ref name=":3">{{Cite web |last=Rossmann |first=Louis |date=5 Oct 2023 |title=they made a $400 baby monitor a subscription... |url=https://www.youtube.com/watch?v=nigJMu0lUbM |url-status=live |access-date=4 Apr 2025 |website=[[YouTube]]}}</ref>'''
|}
|}


==Controversies==
=====Summarized description:=====
All Miku users received an email on September 15'th 2023 detailing changes to the access Miku customers would have to features on their Miku devices starting October 1'st 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " <ref name=":1">{{Cite web |last=And_You_Like_It_Too |date=Dec 16, 2023 |title=How much licensed content does Netflix display in premium formats (4K, HDR/Dolby Vision, Dolby Atmos) in the 4K tier? |url=https://www.reddit.com/r/netflix/comments/18k554z/how_much_licensed_content_does_netflix_display_in/ |access-date=May 18, 2025 |website=Reddit}}</ref> Despite many users purchasing their Miku device before these changes were instituted and had no prior knowledge that these changes would be put in place upon purchasing their Miku device, if they did not pay the new ''"care+"'' subscription fee, access to services on their Miku device would be revoked.


===Miku Charges Subscription for Previously Free Features:===
==Miku Terms of Service and arbitration clause==
<blockquote>''Main Article: [[Miku Charges Subscription for Previously Free Features]]''</blockquote>All Miku users received an email on September 15'th 2023 detailing changes to the access Miku customers would have to features on their Miku devices starting October 1'st 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " <ref name=":1" /> Despite many users purchasing their Miku device before these changes were instituted and had no prior knowledge that these changes would be put in place upon purchasing their Miku device, if they did not pay the new ''"care+"'' subscription fee, access to services on their Miku device would be revoked.
[[File:Miku TOS snippet.png|alt=A Snippet of Miku's Terms of Service page Captured Aug 16, 2025.|thumb|A Snippet of [https://mikucare.com/pages/terms-of-service Miku's Terms of Service page] Captured Aug 16, 2025.]]


==Important Terms of Service notes and Arbitration Notices==
=====Additional details & main article:=====
The Miku [[Terms of service|ToS]] is long, and can be potentially confusing for customers to understand. This section is meant to summarize and highlight important parts of the Miku TOS. Specifically, this section will cover:  
{| class="wikitable"
 
!Main Article:
#Miku customer requirements & restrictions.
!'''[[Miku Terms of Service and Arbitration]]'''
#Miku's ability to change aspects of their services and your immediate agreement to them.
|-
#The Customer's rights to stop using Miku services or products.
|Effective Date:
#Customer data retained after canceling Miku services.
|9/22/2023
#Miku's commitment to making content available on their services.
|-
#Miku's [[Forced arbitration|Forced Arbitration clause]].
|Last Updated On:
 
|6/12/2024
====1. Miku Customer Requirements & Restrictions.====
|}
<blockquote>
==== ''<u>Requirements:</u>'' ====
</blockquote>Through using Miku services, submitting data to Miku services, or setting up Miku products. Miku is allowed to collect personal data of you and your child. Any data collected about children is collected from the parent as the "guardian".
 
Any content or data you share or otherwise upload or edit on Miku services gives Miku "a '''worldwide''', '''non-exclusive''', '''perpetual''', '''royalty-free''', fully paid, sublicensable and transferable license to '''use''', '''edit''', '''modify''', '''truncate''', '''aggregate''', '''reproduce''', '''distribute''', '''prepare derivative works of''', '''display''', '''perform''', and otherwise '''<u>fully exploit the User Submissions in connection with the Services and our (and our successors’ and assigns’) businesses</u>''', including without limitation for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds), '''<u>and including after your termination of your account or the Services.</u>'''"<ref>{{Cite web |title=Miku Terms of service section "Do I have to grant any licenses to Miku or to other users?" |url=https://mikucare.com/pages/terms-of-service#toc7 |url-status=live |archive-url=https://web.archive.org/web/20250722045420/https://mikucare.com/pages/terms-of-service#toc7 |archive-date=22 Jul 2025 |access-date=16 Aug 2025 |website=Miku ToS section "Do I have to grant any licenses to Miku or to other users?"}}</ref><blockquote>
==== <u>Restrictions:</u> ====
</blockquote>
 
====2. Miku's ability to change aspects of their services and your immediate agreement to them.====
content here
 
====3. The Customer's right to stop using Miku services or products.====
content here
 
====4. Customer data retained after canceling Miku services.====
content here
 
====5. Miku's commitment to making content available on their services.====
content here
 
====6. Miku's [[Forced arbitration|Forced Arbitration clause]].====
content here
 
==[Rough work] Interesting parts of the Miku TOS<ref>{{Cite web |title= |url=https://mikucare.com/pages/terms-of-service}}</ref>==<!-- Do I have to grant any licenses to Miku or to other users?
 
By submitting User Submissions through the Services, you hereby do and shall grant us a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sublicensable and transferable license to use, edit, modify, truncate, aggregate, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Submissions in connection with the Services and our (and our successors’ and assigns’) businesses, including without limitation for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds), and including after your termination of your account or the Services.


https://mikucare.com/pages/terms-of-service#toc7 -->
=====Summarized description:=====
This article presents a summarized version of the Miku Terms of Service and Arbitration clause within it. Within the article, important Terms of Service information is provided to help others gain a better understanding of their agreement between themselves and Miku, and the rights and freedoms the have upon agreement to Miku's Terms of Service.


==References==
==References:==
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