HP Inc.: Difference between revisions

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~~{{StubNotice}}~~

{{InfoboxCompany

| Name = HP Inc.

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|2013

|-

|[[HyperX]]

|[https://hyperx.com/ HyperX]

|High-end gaming peripherals

|2021

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|2017

|}

<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>{{Cite web |date=27 Jul 2021 |title=HP Inc. to Acquire Teradici |url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref>

<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[wikipedia:Teradici|Teradici]].<ref>{{Cite web |date=27 Jul 2021 |title=HP Inc. to Acquire Teradici |url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref>

==Consumer impact summary==

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*some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account and app, sometimes even an internet connection.

*firmware updates bricking devices

*Instant Ink subscription service and Dynamic Security system, that respectively lock cartridges behind a ~~subscriprion~~ and restrict the use of aftermarket ones

*Instant Ink subscription service and Dynamic Security system, that respectively lock cartridges behind a subscription and restrict the use of aftermarket ones

==Controversies==

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<ref>{{Cite web |last=guenni |date=17 Nov 2022 |access-date=15 Mar 2025 |title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 |url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ |website=Born's Tech and Windows World}}</ref>

In some cases, the devices could be recovered,<ref>{{Cite web |date=15 Nov 2022 |title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October |url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref> but for an unknown amount of users, no official nor unofficial fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always, right after the warranty period had ended.

===HP locks printers if there is a failed subscription payment===

HP is known to push its average customer to its HP Instant-Ink subscription. If a monthly charge for the service fails to approve, the customer's printer will lock up with "Account Issues". An example can be found [https://www.reddit.com/r/mildlyinfuriating/comments/w9pjhp/hp_has_turned_their_printers_into_ransom_devices/ here] . The issue is usually to resolve a failed monthly charge. An additional example can be found [https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/ERROR-quot-A-problem-has-occurred-with-your-HP-account-and/td-p/8159470 here] . The user "koteol" finds that this is the exact problem with his printer and paying them the ($2.09) for the failed payment resolves the issue and unlocks the error from the printer.

==Products/Services==

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HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used.

HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used. This includes locking customers out of using their printer if they purchase or attempt to use officially licensed and partnered ink-refill services, such as recycled cartridges sold by partner companies such as Best Buy, Walmart, and Office Depot.

=References=

[[Category:HP Inc.]]

@@ Line 1: / Line 1: @@
-{{StubNotice}}
 {{InfoboxCompany
 | Name = HP Inc.
@@ Line 23: / Line 21: @@
 |2013
 |-
-|[[HyperX]]
+|[https://hyperx.com/ HyperX]
 |High-end gaming peripherals
 |2021
@@ Line 43: / Line 41: @@
 |2017
 |}
-<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>{{Cite web |date=27 Jul 2021 |title=HP Inc. to Acquire Teradici |url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref>
+<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[wikipedia:Teradici|Teradici]].<ref>{{Cite web |date=27 Jul 2021 |title=HP Inc. to Acquire Teradici |url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref>
 ==Consumer impact summary==
@@ Line 51: / Line 49: @@
 *some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account and app, sometimes even an internet connection.
 *firmware updates bricking devices
-*Instant Ink subscription service and Dynamic Security system, that respectively lock cartridges behind a subscriprion and restrict the use of aftermarket ones
+*Instant Ink subscription service and Dynamic Security system, that respectively lock cartridges behind a subscription and restrict the use of aftermarket ones
 ==Controversies==
@@ Line 72: / Line 70: @@
 <ref>{{Cite web |last=guenni |date=17 Nov 2022 |access-date=15 Mar 2025 |title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 |url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ |website=Born's Tech and Windows World}}</ref>
 In some cases, the devices could be recovered,<ref>{{Cite web |date=15 Nov 2022 |title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October |url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref> but for an unknown amount of users, no official nor unofficial fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always, right after the warranty period had ended.
+===HP locks printers if there is a failed subscription payment===
+HP is known to push its average customer to its HP Instant-Ink subscription. If a monthly charge for the service fails to approve, the customer's printer will lock up with "Account Issues".  An example can be found [https://www.reddit.com/r/mildlyinfuriating/comments/w9pjhp/hp_has_turned_their_printers_into_ransom_devices/ here] . The issue is usually to resolve a failed monthly charge. An additional example can be found [https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/ERROR-quot-A-problem-has-occurred-with-your-HP-account-and/td-p/8159470 here] . The user "koteol" finds that this is the exact problem with his printer and paying them the ($2.09) for the failed payment resolves the issue and unlocks the error from the printer.
 ==Products/Services==
@@ Line 82: / Line 83: @@
 {{Main|HP Dynamic Security}}
-HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used.
+HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used. This includes locking customers out of using their printer if they purchase or attempt to use officially licensed and partnered ink-refill services, such as recycled cartridges sold by partner companies such as Best Buy, Walmart, and Office Depot.
 =References=
 {{Reflist}}
 [[Category:HP Inc.]]