Steelseries Aerox 3 Lightweight Gaming Mouse: Difference between revisions
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|Company=SteelSeries | |Company=SteelSeries | ||
|ReleaseYear=2022 | |ReleaseYear=2022 | ||
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This is a list of all consumer protection incidents related to this product line. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer protection incidents related to this product line. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]]. | ||
==Known failures stemming from firmware== | === Known failures stemming from firmware === | ||
Most incidents pertaining to this device is caused by the steelseries GG engine firmware that is typically required in order to use the full functionality of this device, the steelseries GG engine allows for the customization of the gaming mouse LED's and CPI control, the Aerox 3 mouse has many "bugs, and errors" that stem directly from the use of this software/firmware, these bugs range from DOA devices that only stop working once the firmware is installed for the first time, to "bugs" that come up consistently after a year of use. | |||
==New Aerox 3 just bought, failing to function after installing firmware:== | === New Aerox 3 just bought, failing to function after installing firmware: === | ||
This is unfortunately the most common issue, people will buy an aerox 3 mouse and they will report that after installing the steelseries firmware, their mouse will cease to function, typically an hour after installing the firmware. steelseries has a support team, and their support team has a tendency to gaslight the end user into thinking the problem is always a physical issue with the device and they will never assess that it might have been the firmware at fault. they will insist that you need to clean the device, regardless of what the actual issue is. ive seen personally that they will tell you to clean the sensor, or to take the device apart and ensure that the device is itself cleaned out. they do not direct any unwanted attention to their firmware in diagnosis. | This is unfortunately the most common issue, people will buy an aerox 3 mouse and they will report that after installing the steelseries firmware, their mouse will cease to function, typically an hour after installing the firmware. steelseries has a support team, and their support team has a tendency to gaslight the end user into thinking the problem is always a physical issue with the device and they will never assess that it might have been the firmware at fault. they will insist that you need to clean the device, regardless of what the actual issue is. ive seen personally that they will tell you to clean the sensor, or to take the device apart and ensure that the device is itself cleaned out. they do not direct any unwanted attention to their firmware in diagnosis. | ||
==Aerox 3 failing after a year of use:== | === Aerox 3 failing after a year of use: === | ||
''' | '''My own case is:''' after a year of using my mouse, my mouse will turn itself into an autoclicker, this has happened to my particular aerox 3, 3 separate times. I have owned my mouse for 3 years, this has happened once a year since i have owned it. every time it has happened, i have been able to unbrick my mouse. and i have found a solution the last time that didnt require me to factory reset my computer and start everything over again (which i had to do the second time around as a last resort). see "fixes found for this device".{{Citation needed|reason=User account, unsure if this is widespread}} | ||
==The fixes found for this device:== | ==The fixes found for this device:== | ||