Asus: Difference between revisions - Consumer Rights Wiki

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{{StubNotice}}{{InfoboxCompany

{{InfoboxCompany

| Name = ASUSTeK Computer Inc

| Type = Public

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ASUS ([[wikipedia:Asus|ASUSTeK Computer Inc]].) is a multinational technology company headquartered in Taipei, Taiwan. It is one of the world’s largest manufacturers of computers, laptops, motherboards, graphics cards, and other electronics. ASUS is known for its gaming hardware under the ROG (Republic of Gamers) brand.

'''ASUS''' ('''[[wikipedia:Asus|ASUSTeK Computer Inc]].''') is a multinational technology company headquartered in Taipei, Taiwan. It is one of the world’s largest manufacturers of computers, laptops, motherboards, graphics cards, and other electronics. ASUS is known for its gaming hardware under the ROG (Republic of Gamers) brand.

==Consumer impact summary==

{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):

* User Freedom

* User Privacy

* Business Model

* Market Control}}

==Incidents==

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===Boot loader unlocking tool disappearing===

~~The~~ ASUS ~~boot loader~~ unlocking tool ~~disappearing is an example~~ of ~~functionality that~~ was ~~present at the time of sale is no longer present years down the line~~.

In May 2023, ASUS removed a tool they provided for unlocking the bootloader of their Zenfone and Republic of Gamers (ROG) smartphones. This tool was mentioned in advertising to appeal to tech-savvy customers and was provided free-of-charge. By early 2024, ASUS was charging approximately €185 for this same service.

===Repair practices===

{{Main|Asus voids warranty of devices sent for repair over minor damages and performs unrelated repairs}}

~~Asus~~ customers reported ~~rejections of~~ their repairs ~~by what the manufacturer calls~~ "Customer Induced Damage". ~~Customers say~~ that the ~~reasons given or damages listed were wrong,~~ and ~~that the~~ repairs ~~performed were unrequested and unrelated~~, ~~and~~ that ~~the customers~~ had to ~~pay a large fees~~ to ~~get their devices back as~~ the warranty ~~was voided by~~ the ~~manufacturer~~.

ASUS customers reported that the company was rejecting their repairs under warranty due to alleged "Customer Induced Damage". An investigation by Gamers Nexus revealed that ASUS's repair process would void the warranty of products and charge for unrelated repairs, despite the customer only mentioning issues that are covered under warranty. A dispute had to be made for ASUS to finally agree to perform the repairs under warranty.

==Products==

{{Placeholder box|This is a list of the company's product lines '''with articles on this wiki'''.

* [[Example product line one]] (release date): Short summary of the product's incidents.

* [[Example product line two]] (release date):}}

==See also==

{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}

==References==

[[Category:Asus]]

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+{{StubNotice}}{{InfoboxCompany
-{{InfoboxCompany
 | Name = ASUSTeK Computer Inc
 | Type = Public
@@ Line 9: / Line 8: @@
 }}
-ASUS ([[wikipedia:Asus|ASUSTeK Computer Inc]].) is a multinational technology company headquartered in Taipei, Taiwan. It is one of the world’s largest manufacturers of computers, laptops, motherboards, graphics cards, and other electronics. ASUS is known for its gaming hardware under the ROG (Republic of Gamers) brand.
+'''ASUS''' ('''[[wikipedia:Asus|ASUSTeK Computer Inc]].''') is a multinational technology company headquartered in Taipei, Taiwan. It is one of the world’s largest manufacturers of computers, laptops, motherboards, graphics cards, and other electronics. ASUS is known for its gaming hardware under the ROG (Republic of Gamers) brand.
+==Consumer impact summary==
+{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
+* User Freedom
+* User Privacy
+* Business Model
+* Market Control}}
 ==Incidents==
@@ Line 15: / Line 21: @@
 ===Boot loader unlocking tool disappearing===
 {{Main|Asus Charges for Free Service}}
-The ASUS boot loader unlocking tool disappearing is an example of  functionality that was present at the time of sale is no longer present years down the line.
+In May 2023, ASUS removed a tool they provided for unlocking the bootloader of their Zenfone and Republic of Gamers (ROG) smartphones. This tool was mentioned in advertising to appeal to tech-savvy customers and was provided free-of-charge. By early 2024, ASUS was charging approximately €185 for this same service.
 ===Repair practices===
 {{Main|Asus voids warranty of devices sent for repair over minor damages and performs unrelated repairs}}
-Asus customers reported rejections of their repairs by what the manufacturer calls "Customer Induced Damage". Customers say that the reasons given or damages listed were wrong, and that the repairs performed were unrequested and unrelated, and that the customers had to pay a large fees to get their devices back as the warranty was voided by the manufacturer.
+ASUS customers reported that the company was rejecting their repairs under warranty due to alleged "Customer Induced Damage". An investigation by Gamers Nexus revealed that ASUS's repair process would void the warranty of products and charge for unrelated repairs, despite the customer only mentioning issues that are covered under warranty. A dispute had to be made for ASUS to finally agree to perform the repairs under warranty.
+==Products==
+{{Placeholder box|This is a list of the company's product lines '''with articles on this wiki'''.
+* [[Example product line one]] (release date): Short summary of the product's incidents.
+* [[Example product line two]] (release date):}}
+==See also==
+{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}
 ==References==
 <references />
 [[Category:Asus]]