VRS: Difference between revisions - Consumer Rights Wiki

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VRS is a Private for-profit hardware and software manufacturer for devices related to simulation racing. VRS sells different steering wheels, wheel bases, pedals and other products and accessories in addition to live coaching from professional sim racers they are partnered with<ref>{{Cite web |title=VRS shop showing the current products they sell. |url=https://vrs.racing/shop |url-status=live |archive-url=https://web.archive.org/web/20250723122628/https://vrs.racing/shop |archive-date=23 Jul 2025 |access-date=22 Aug 2025}}</ref>.

==Consumer-impact summary==

*'''User freedom:''' VRS has a history of utilizing software codes to lock customers out of the complete functionality of hardware they have already paid for. This is documented in [[VRS Sim Racing Wheel Base full torque locked behind paywall]]<ref name=":0" />

*'''User privacy:''' VRS will collect your name, email address, and any other information you enter into the service for purposes of advertising and can retain your information for legal purposes for as long as they deem reasonable. VRS will collect additional telemetry data through the use of web beacons and cookies on their website and coaching service from users for advertising, coaching, and legal purposes. VRS states in their privacy policy that they are able to share your data with third parties in the event of a merge or legal request. It is not clear if they sell your data to other companies not outlined for these purposes.<ref>{{Cite web |title=VRS Privacy Policy |url=https://vrs.racing/privacy-policy |url-status=live |archive-url=https://web.archive.org/web/20250621004245/https://vrs.racing/privacy-policy |archive-date=21 Jun 2025 |access-date=22 Aug 2025 |website=VRS Privacy Policy}}</ref><!-- this whole section is from their privacy policy

https://vrs.racing/privacy-policy

I will try to cite is accurately later, but if you want to be nice, you can do it too! --><!-- This comment can be removed if necessary, just a personal reminder to myself. I have a funny feeling that the telemetry software VRS requires you to install may do a little more than advertised. If I get the time or someone else sees this and wants to take a look at doing some dynamic or static analysis on their telemetry program to see if they call back to any weird domains or have weird behavior, it may be good to document it and add it in a separate incident section. If you are to do this, make sure things are documented really well with lots of pictures and replication steps because doing something like that is original and doesn't come from another website.

I found the telemetry software by going to https://vrs.racing/academy, then clicking create account (you dont need to create one) then click download under the telemetrylogger and you should get the setup executable .exe -->

*'''Business model:''' Private, for-profit. Sells Hardware, software and Coaching services related to simulation racing.

==Incidents==

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===VRS Sim Racing Wheel Base full torque locked behind paywall (2025 - Ongoing)===

<blockquote>''Main Article:'' [[VRS Sim Racing Wheel Base full torque locked behind paywall]]<ref>{{Cite web |title=VRS Sim Racing Wheel Base full torque locked behind paywall |url=https://consumerrights.wiki/VRS_Sim_Racing_Wheel_Base_full_torque_locked_behind_paywall |access-date=22 Aug 2025}}</ref>

<blockquote>''Main Article:'' [[VRS Sim Racing Wheel Base full torque locked behind paywall]]<ref name=":0">{{Cite web |title=VRS Sim Racing Wheel Base full torque locked behind paywall |url=https://consumerrights.wiki/VRS_Sim_Racing_Wheel_Base_full_torque_locked_behind_paywall |access-date=22 Aug 2025}}</ref>

</blockquote>

[[File:UDFP20 purchase options.png|alt=VRS uDPF20 Product purchase page showing "You'll receive an Upgradable Torque Wheel Base and a torque unlock code for (X)Nm. (upgradable to 9, 12, 15, 20 Nm)"|thumb|VRS uDPF20 Product purchase page showing "You'll receive an Upgradable Torque Wheel Base and a torque unlock code for (X)Nm. (upgradable to 9, 12, 15, 20 Nm)"<ref name=":2" />]]

VRS sells the [https://vrs.racing/hardware/udfp20-wheel-base uDFP20 Wheel Base] <ref name=":1">{{Cite web |title=VRS udpf20 wheel base |url=https://vrs.racing/hardware/udfp20-wheel-base |url-status=live |archive-url=https://web.archive.org/web/20250719211822/https://vrs.racing/hardware/udfp20-wheel-base |archive-date=19 Jul 2025 |access-date=22 Aug 2025 |website=VRS udpf20 wheel base}}</ref>, a wheel base which is capable of outputting higher performance (20 Nm of torque), but the wheel base is locked to a lower performance (6, 9, 12, or 15 Nm of torque). To unlock the rest of the device's performance, the customer is required to purchase a software unlock code to gain access to the higher amounts of performance and use their wheel with the 15 or 20 Nm of torque options that are already supported by the motor.

VRS does not allow the customer to purchase a motor at 20 Nm of torque directly, the customer is required to purchase an unlock code to be entered into the 'VRS DirectForce' configuration tool for full functionality of the wheel base.

VRS states "No subscriptions, no gimmicks—just raw, permanent power at your fingertips."<ref name=":1" /> and "it evolves with your skills, delivering pro-level torque without replacing your gear."<ref name=":1" /> However, they violate the customer's consumer rights by locking away functionality they have already paid for behind an unlock code.<ref name=":2">{{Cite web |title=VRS uDFP20 product purchase page |url=https://vrs.racing/product/pro-wheel-base-upgradable-torque |url-status=live |archive-url=https://web.archive.org/web/20250723122645/https://vrs.racing/product/pro-wheel-base-upgradable-torque |archive-date=23 Jul 2025 |access-date=22 Aug 2025 |website=VRS uDFP20 product purchase page}}</ref> If VRS's goal is purely to provide a motor which allows the switching of torque levels, this would be included in their software for free.

~~</blockquote>Short summary of the incident (could be the same as the summary preceding the article).~~

==Products==

@@ Line 11: / Line 11: @@
 VRS is a Private for-profit hardware and software manufacturer for devices related to simulation racing. VRS sells different steering wheels, wheel bases,  pedals and other products and accessories in addition to live coaching from professional sim racers they are partnered with<ref>{{Cite web |title=VRS shop showing the current products they sell. |url=https://vrs.racing/shop |url-status=live |archive-url=https://web.archive.org/web/20250723122628/https://vrs.racing/shop |archive-date=23 Jul 2025 |access-date=22 Aug 2025}}</ref>.
 ==Consumer-impact summary==
-{{Ph-C-CIS}}
+*'''User freedom:''' VRS has a history of utilizing software codes to lock customers out of the complete functionality of hardware they have already paid for. This is documented in [[VRS Sim Racing Wheel Base full torque locked behind paywall]]<ref name=":0" />
+*'''User privacy:''' VRS will collect your name, email address, and any other information you enter into the service for purposes of advertising and can retain your information for legal purposes for as long as they deem reasonable. VRS will collect additional telemetry data through the use of web beacons and cookies on their website and coaching service from users for advertising, coaching, and legal purposes. VRS states in their privacy policy that they are able to share your data with third parties in the event of a merge or legal request. It is not clear if they sell your data to other companies not outlined for these purposes.<ref>{{Cite web |title=VRS Privacy Policy |url=https://vrs.racing/privacy-policy |url-status=live |archive-url=https://web.archive.org/web/20250621004245/https://vrs.racing/privacy-policy |archive-date=21 Jun 2025 |access-date=22 Aug 2025 |website=VRS Privacy Policy}}</ref><!-- this whole section is from their privacy policy
+https://vrs.racing/privacy-policy
+I will try to cite is accurately later, but if you want to be nice, you can do it too! --><!-- This comment can be removed if necessary, just a personal reminder to myself. I have a funny feeling that the telemetry software VRS requires you to install may do a little more than advertised. If I get the time or someone else sees this and wants to take a look at doing some dynamic or static analysis on their telemetry program to see if they call back to any weird domains or have weird behavior, it may be good to document it and add it in a separate incident section. If you are to do this, make sure things are documented really well with lots of pictures and replication steps because doing something like that is original and doesn't come from another website.
+I found the telemetry software by going to https://vrs.racing/academy, then clicking create account (you dont need to create one) then click download under the telemetrylogger and you should get the setup executable .exe -->
+*'''Business model:''' Private, for-profit. Sells Hardware, software and Coaching services related to simulation racing.
 ==Incidents==
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
 ===VRS Sim Racing Wheel Base full torque locked behind paywall (2025 - Ongoing)===
-<blockquote>''Main Article:'' [[VRS Sim Racing Wheel Base full torque locked behind paywall]]<ref>{{Cite web |title=VRS Sim Racing Wheel Base full torque locked behind paywall |url=https://consumerrights.wiki/VRS_Sim_Racing_Wheel_Base_full_torque_locked_behind_paywall |access-date=22 Aug 2025}}</ref>
+<blockquote>''Main Article:'' [[VRS Sim Racing Wheel Base full torque locked behind paywall]]<ref name=":0">{{Cite web |title=VRS Sim Racing Wheel Base full torque locked behind paywall |url=https://consumerrights.wiki/VRS_Sim_Racing_Wheel_Base_full_torque_locked_behind_paywall |access-date=22 Aug 2025}}</ref>
+</blockquote>
+[[File:UDFP20 purchase options.png|alt=VRS uDPF20 Product purchase page showing "You'll receive an Upgradable Torque Wheel Base and a torque unlock code for (X)Nm. (upgradable to 9, 12, 15, 20 Nm)"|thumb|VRS uDPF20 Product purchase page showing "You'll receive an Upgradable Torque Wheel Base and a torque unlock code for (X)Nm. (upgradable to 9, 12, 15, 20 Nm)"<ref name=":2" />]]
+VRS sells the [https://vrs.racing/hardware/udfp20-wheel-base uDFP20 Wheel Base] <ref name=":1">{{Cite web |title=VRS udpf20 wheel base |url=https://vrs.racing/hardware/udfp20-wheel-base |url-status=live |archive-url=https://web.archive.org/web/20250719211822/https://vrs.racing/hardware/udfp20-wheel-base |archive-date=19 Jul 2025 |access-date=22 Aug 2025 |website=VRS udpf20 wheel base}}</ref>, a wheel base which is capable of outputting higher performance (20 Nm of torque), but the wheel base is locked to a lower performance (6, 9, 12, or 15 Nm of torque). To unlock the rest of the device's performance, the customer is required to purchase a software unlock code to gain access to the higher amounts of performance and use their wheel with the 15 or 20 Nm of torque options that are already supported by the motor.
+VRS does not allow the customer to purchase a motor at 20 Nm of torque directly, the customer is required to purchase an unlock code to be entered into the 'VRS DirectForce' configuration tool for full functionality of the wheel base.
+VRS states "No subscriptions, no gimmicks—just raw, permanent power at your fingertips."<ref name=":1" /> and "it evolves with your skills, delivering pro-level torque without replacing your gear."<ref name=":1" /> However, they violate the customer's consumer rights by locking away functionality they have already paid for behind an unlock code.<ref name=":2">{{Cite web |title=VRS uDFP20 product purchase page |url=https://vrs.racing/product/pro-wheel-base-upgradable-torque |url-status=live |archive-url=https://web.archive.org/web/20250723122645/https://vrs.racing/product/pro-wheel-base-upgradable-torque |archive-date=23 Jul 2025 |access-date=22 Aug 2025 |website=VRS uDFP20 product purchase page}}</ref> If VRS's goal is purely to provide a motor which allows the switching of torque levels, this would be included in their software for free.
-</blockquote>Short summary of the incident (could be the same as the summary preceding the article).
 ==Products==
 {{Ph-C-P}}