Smartwool: Difference between revisions

(20 intermediate revisions by 9 users not shown)

Line 1:

== ~~'''<big>Quick Introduction & Background</big>'''~~ ==

{{InfoboxCompany

Smartwool ~~is an American clothing company that specializes in outdoor clothing made from Merino wool~~.

| Name = Smartwool

| Type = Subsidiary

| Founded = 1994

| Industry = Clothing

| Official Website = https://smartwool.com

| Logo = Smartwool logo.svg

}}

Smartwool ~~changed their Terms~~ of use ~~on March 29th, 2004~~ to ~~include language that forces consumers into~~ [[arbitration]] ~~agreements~~. Smartwool sent out an email to users that opts you into this agreement without an option to decline~~. Smartwool provided a process to~~ opt out that involves sending a physical letter ~~via priorty~~ mail ~~as the only way~~.

'''[[Wikipedia:Smartwool|Smartwool]]''' is an American clothing company founded in 1994 that specializes in outdoor clothing made from Merino wool.

[[~~File~~:Smartwool ~~Email.png|thumb|Smartwool email advising consumers of changes to arbitration agreement and process for sending USPS Priority Mail or hand delivery within 30 days.~~]]

==Consumer-impact summary==

Smartwool has attempted to insert [[forced arbitration]] in the [[terms of use]] of their products making pursuing legal action against them as a customer next to impossible.

==Incidents==

===Forced arbitration with Smartwool socks (2024)===

{{Hatnote|Read more here: [[Forced arbitration with Smartwool socks]]}}

On March 29, 2024, Smartwool emailed customers in their database and automatically applied forced arbitration to their terms of service. Smartwool sent out an email to users that opts you into this agreement without an option to decline through email or their website but with an opt-out process that involves sending a physical letter either through priority mail or by hand-delivering a letter to their headquarters.

[[Category:Smartwool]]

@@ Line 1: / Line 1: @@
-== '''<big>Quick Introduction & Background</big>''' ==
+{{InfoboxCompany
-Smartwool is an American clothing company that specializes in outdoor clothing made from Merino wool.
+| Name = Smartwool
+| Type = Subsidiary
+| Founded = 1994
+| Industry = Clothing
+| Official Website = https://smartwool.com
+| Logo = Smartwool logo.svg
+}}
-Smartwool changed their Terms of use on March 29th, 2004 to include language that forces consumers into [[arbitration]] agreements. Smartwool sent out an email to users that opts you into this agreement without an option to decline. Smartwool provided a process to opt out that involves sending a physical letter via priorty mail as the only way.
+'''[[Wikipedia:Smartwool|Smartwool]]''' is an American clothing company founded in 1994 that specializes in outdoor clothing made from Merino wool.
-[[File:Smartwool Email.png|thumb|Smartwool email advising consumers of changes to arbitration agreement and process for sending USPS Priority Mail or hand delivery within 30 days.]]
+==Consumer-impact summary==
+Smartwool has attempted to insert [[forced arbitration]] in the [[terms of use]] of their products making pursuing legal action against them as a customer next to impossible.
+==Incidents==
+===Forced arbitration with Smartwool socks (2024)===
+{{Hatnote|Read more here: [[Forced arbitration with Smartwool socks]]}}
+On March 29, 2024, Smartwool emailed customers in their database and automatically applied forced arbitration to their terms of service. Smartwool sent out an email to users that opts you into this agreement without an option to decline through email or their website but with an opt-out process that involves sending a physical letter either through priority mail or by hand-delivering a letter to their headquarters.
+[[Category:Smartwool]]