Consumer Rights Wiki

Best Buy discontinuation of Insignia Connect: Difference between revisions

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On November 6, 2019, [[Best Buy|'''Best Buy''']] discontinued support for its Insignia Connect app.<ref name=":0">[https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Insignia. "Insignia Connect Product Validation Site." November 5, 2019.]</ref>  This resulted in major functionality losses for affected Insignia products that used the service.[https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6]
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*Development started: January 2025
*Current stage: Writing
*Priority: Low
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| colspan="2" |''This article needs additional work to meet our quality standards. Please help improve it by [[Talk:Best Buy Discontinuation of Insignia Connect App|discussing changes]] or contributing improvements.''
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On November 6, 2019, [[Best Buy]] discontinued support for its Insignia Connect app.<ref name=":0">[https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Insignia. "Insignia Connect Product Validation Site." November 5, 2019.]</ref>  This resulted in major functionality losses for affected Insignia products that used the service.


==Background==
==Background==
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|Insignia WiFi Freezers
|Insignia WiFi Freezers
|{{Citation needed}}
|NS-UZ14XWH7
|"[A]ffected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."<ref name=":2" />
|"[A]ffected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."<ref name=":2" />
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===Harm to consumer ownership===
===Harm to consumer ownership===
Consumers were left with products bought full-price, but with altered or reduced functionality. Companies being able to remotely and unilaterally alter the the functionality of products they sold undermines the ownership the consumers has over its items.


===Generation of E-waste===
===Generation of E-waste===
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