Wallbox Quasar: Difference between revisions

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{{ProductLineCargo

|Company=Wallbox

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==Consumer-impact summary==

{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.

====Reset Procedure====

In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.

---Reference needed---

Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref>{{Cite web |title=Understanding Wallbox app Error Codes and How to Resolve Them |url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ |access-date=28 August 2025 |website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.

Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref name=":0">{{Cite web |title=Understanding Wallbox app Error Codes and How to Resolve Them |url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ |access-date=28 August 2025 |website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.

Once the opened display unit is attached to the charger and the charger is powered:

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Any other combination of button pressing or holding will have no effect.

====Wallbox App====

The Wallbox app is designed to control all Wallbox chargers, not just the Quasar.

In 2023, the app could be used to control the charge and discharge rate of the Quasar while the Quasar was running. In January 2024, an app update was pushed which changed how the charge rate is displayed. For all AC chargers this change is mostly cosmetic. For the Quasar, it removed the ability to change the discharge rate while the charger is running.

The possible workarounds include:

*Stop the discharge session, change the discharge rate, then restart the discharge session

*Control the charger using OCPP

*Control the charger using a reverse engineered script

All of these options have drawbacks. ---reference relevant sections where they're written---

When informed of the issue, Wallbox refused to make any further changes or fixes to the app.

==== Error/status codes ====

The Wallbox website lists app error codes,<ref name=":0" /> but the app can display "Error" with no additional information.

The charger has a red status LED on the front which flashes status codes. These codes have not been made available by Wallbox, and are not included in the owner's manual<ref>{{Cite web |title=Wallbox QUASAR User Manual |url=https://www.manualslib.com/manual/1799429/Wallbox-Quasar.html |url-status=live |access-date=2025-08-30 |website=manualslib}}</ref>, installation manual<ref>{{Cite web |title=Quasar - Installation Guide |url=https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf |url-status=live |archive-url=https://web.archive.org/web/20240210232047/https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf |archive-date=2024-02-10 |access-date=2025-08-30}}</ref>, or the technical datasheet<ref>{{Cite web |title=Quasar - Technical Datasheet |url=https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf |url-status=live |archive-url=https://web.archive.org/web/20230329155744/https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf |archive-date=2023-03-29 |access-date=2025-08-30}}</ref>. The status codes have been made available on third party websites.<ref>{{Cite web |title=WallBox Quasar Fault - Red Service / Error Light |url=https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light |url-status=live |archive-url=https://web.archive.org/web/20241110013231/https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light |archive-date=2024-11-10 |access-date=2025-08-30 |website=Park & Recharge}}</ref>

==Incidents==

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+{{Irrelevant}}
 {{ProductLineCargo
 |Company=Wallbox
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 ==Consumer-impact summary==
-{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.
+{{Ph-C-CIS}}
+====Reset Procedure====
+In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.
 ---Reference needed---
-Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref>{{Cite web |title=Understanding Wallbox app Error Codes and How to Resolve Them |url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ |access-date=28 August 2025 |website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.
+Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref name=":0">{{Cite web |title=Understanding Wallbox app Error Codes and How to Resolve Them |url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ |access-date=28 August 2025 |website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.
 Once the opened display unit is attached to the charger and the charger is powered:
@@ Line 30: / Line 34: @@
 Any other combination of button pressing or holding will have no effect.
+====Wallbox App====
+The Wallbox app is designed to control all Wallbox chargers, not just the Quasar.
+In 2023, the app could be used to control the charge and discharge rate of the Quasar while the Quasar was running. In January 2024, an app update was pushed which changed how the charge rate is displayed. For all AC chargers this change is mostly cosmetic. For the Quasar, it removed the ability to change the discharge rate while the charger is running.
+The possible workarounds include:
+*Stop the discharge session, change the discharge rate, then restart the discharge session
+*Control the charger using OCPP
+*Control the charger using a reverse engineered script
+All of these options have drawbacks. ---reference relevant sections where they're written---
+When informed of the issue, Wallbox refused to make any further changes or fixes to the app.
+==== Error/status codes ====
+The Wallbox website lists app error codes,<ref name=":0" /> but the app can display "Error" with no additional information.
+The charger has a red status LED on the front which flashes status codes. These codes have not been made available by Wallbox, and are not included in the owner's manual<ref>{{Cite web |title=Wallbox QUASAR User Manual |url=https://www.manualslib.com/manual/1799429/Wallbox-Quasar.html |url-status=live |access-date=2025-08-30 |website=manualslib}}</ref>, installation manual<ref>{{Cite web |title=Quasar - Installation Guide |url=https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf |url-status=live |archive-url=https://web.archive.org/web/20240210232047/https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf |archive-date=2024-02-10 |access-date=2025-08-30}}</ref>, or the technical datasheet<ref>{{Cite web |title=Quasar - Technical Datasheet |url=https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf |url-status=live |archive-url=https://web.archive.org/web/20230329155744/https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf |archive-date=2023-03-29 |access-date=2025-08-30}}</ref>. The status codes have been made available on third party websites.<ref>{{Cite web |title=WallBox Quasar Fault - Red Service / Error Light |url=https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light |url-status=live |archive-url=https://web.archive.org/web/20241110013231/https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light |archive-date=2024-11-10 |access-date=2025-08-30 |website=Park & Recharge}}</ref>
 ==Incidents==