Wallbox Quasar: Difference between revisions
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==== Reset Procedure ==== | ====Reset Procedure==== | ||
In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit. | In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit. | ||
---Reference needed--- | ---Reference needed--- | ||
Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref>{{Cite web |title=Understanding Wallbox app Error Codes and How to Resolve Them |url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ |access-date=28 August 2025 |website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger. | Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure.<ref name=":0">{{Cite web |title=Understanding Wallbox app Error Codes and How to Resolve Them |url=https://support.wallbox.com/na/knowledge-base/understanding-wallbox-app-error-codes-and-how-to-resolve-them/ |access-date=28 August 2025 |website=Wallbox}}</ref> The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger. | ||
Once the opened display unit is attached to the charger and the charger is powered: | Once the opened display unit is attached to the charger and the charger is powered: | ||
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Any other combination of button pressing or holding will have no effect. | Any other combination of button pressing or holding will have no effect. | ||
==== Wallbox App ==== | ====Wallbox App==== | ||
The Wallbox app is designed to control all Wallbox chargers, not just the Quasar. | The Wallbox app is designed to control all Wallbox chargers, not just the Quasar. | ||
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The possible workarounds include: | The possible workarounds include: | ||
* Stop the discharge session, change the discharge rate, then restart the discharge session | *Stop the discharge session, change the discharge rate, then restart the discharge session | ||
* Control the charger using OCPP | *Control the charger using OCPP | ||
* Control the charger using a reverse engineered script | *Control the charger using a reverse engineered script | ||
All of these options have drawbacks. ---reference relevant sections where they're written--- | All of these options have drawbacks. ---reference relevant sections where they're written--- | ||
When informed of the issue, Wallbox refused to make any further changes or fixes to the app. | When informed of the issue, Wallbox refused to make any further changes or fixes to the app. | ||
==== Error/status codes ==== | |||
The Wallbox website lists app error codes,<ref name=":0" /> but the app can display "Error" with no additional information. | |||
The charger has a red status LED on the front which flashes status codes. These codes have not been made available by Wallbox, and are not included in the owner's manual<ref>{{Cite web |title=Wallbox QUASAR User Manual |url=https://www.manualslib.com/manual/1799429/Wallbox-Quasar.html |url-status=live |access-date=2025-08-30 |website=manualslib}}</ref>, installation manual<ref>{{Cite web |title=Quasar - Installation Guide |url=https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf |url-status=live |archive-url=https://web.archive.org/web/20240210232047/https://support.wallbox.com/wp-content/uploads/2022/02/EN_Quasar_Installation_Guide_multilingual.pdf |archive-date=2024-02-10 |access-date=2025-08-30}}</ref>, or the technical datasheet<ref>{{Cite web |title=Quasar - Technical Datasheet |url=https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf |url-status=live |archive-url=https://web.archive.org/web/20230329155744/https://support.wallbox.com/wp-content/uploads/2022/11/EN_Quasar_Datasheet_English.pdf |archive-date=2023-03-29 |access-date=2025-08-30}}</ref>. The status codes have been made available on third party websites.<ref>{{Cite web |title=WallBox Quasar Fault - Red Service / Error Light |url=https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light |url-status=live |archive-url=https://web.archive.org/web/20241110013231/https://parkrecharge.freshdesk.com/support/solutions/articles/69000817597-wallbox-quasar-fault-red-service-error-light |archive-date=2024-11-10 |access-date=2025-08-30 |website=Park & Recharge}}</ref> | |||
==Incidents== | ==Incidents== | ||