League of Legends: Exalted Skins Exclusive Cosmetics: Difference between revisions
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|Website=https://www.riotgames.com/ | |Website=https://www.riotgames.com/ | ||
|Description=Exalted Skins are exclusive premium cosmetics in League of Legends earned via the Sanctum system with guaranteed drop. | |Description=Exalted Skins are exclusive premium cosmetics in League of Legends earned via the Sanctum system with guaranteed drop. | ||
}} | }}'''League of Legends: Exalted Skins Exclusive Cosmetics''' is a premium cosmetic product line introduced by Riot Games in 2024 as part of its monetization strategy for ''League of Legends'', a globally popular multiplayer online battle arena game. Marketed as a new "Exalted" tier, these skins are advertised as ultra-exclusive, high-fidelity cosmetic upgrades featuring custom animations, audio, multiple forms, and enhanced visual effects. However, the line has attracted consumer scrutiny—particularly following the release of the ''Spirit Blossom Morgana'' skin in June 2025—due to concerns over misleading advertising, missing features, and exploitative monetization through randomized loot boxes. These concerns have resulted in formal complaints to European consumer protection bodies, placing the product under regulatory review. | ||
==Consumer-impact summary== | ==Consumer-impact summary== | ||
'''Business Model:''' Riot Games employs a gacha-like loot-box system to distribute Exalted-tier content, requiring users to spend significant amounts of money with uncertain outcomes. This model raises ethical concerns, particularly when paired with ultra-premium marketing and limited availability. | |||
==Incidents== | ==Incidents== | ||
=== | ===Spirit Blossom Morgana Skin Complaint (June 2025)=== | ||
{{Main| | {{Main|European Consumer Centre on the Lack of Quality Standards for Exalted Skins}} | ||
On June 12th, 2025, a consumer from Austria filed a formal complaint with the European Commission regarding the ''Spirit Blossom Morgana'' skin, released as part of the Exalted cosmetic tier. The complaint alleged that Riot Games violated EU Directive 2019/770 by offering a product inconsistent with its advertised features and previous standards. The skin, which required approximately €250 to unlock via loot-box mechanisms, was found to be lacking in key features including multiple transformation models, custom voice lines, and animation polish—elements that were heavily emphasized in marketing materials. | |||
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The case was subsequently redirected to the European Consumer Centre (ECC) Austria and registered under reference ECCAT-60405. ECC Austria acknowledged the validity of the concerns and outlined three possible paths forward: a refund process through ECC Ireland, a legal review via the Austrian competition authority, and potential escalation through the EU Consumer Protection Cooperation (CPC) mechanism. The complainant opted for the CPC route, seeking broader consumer redress and systemic accountability. | |||
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