Walmart's Onn devices bricked after update: Difference between revisions
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{{IncidentCargo | {{Incomplete|Issue 1=Weak sources}}{{ToneWarning}}{{IncidentCargo | ||
|Company=Walmart | |Company=Walmart | ||
|StartDate=2025-06-13 | |StartDate=2025-06-13 | ||
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In June 2025, Walmart began rolling out an Android 14 update for its first generation and 2021 Onn streaming devices that utilized Android 10 and 12 respectively.<ref name="AFTV-2">{{Cite web|url=https://www.aftvnews.com/onn-streaming-devices-are-getting-bricked-by-the-android-14-update-rollout-halted/|title=Onn streaming devices are getting bricked by the Android 14 update — Rollout halted|first=Elias|last=Saba|date=2025-06-13|work=AFTVnews|access-date=2025-07-25|archive-url=https://web.archive.org/web/20250704160716/https://www.aftvnews.com/onn-streaming-devices-are-getting-bricked-by-the-android-14-update-rollout-halted/|archive-date=2025-07-04|url-status=live}}</ref> This forced update on older devices would cause devices to boot-loop, display error screens, and even become bricked. When users contacted Walmart support, they were told bricked devices past their 1 year manufacturer's warranty could not be refunded. | In June 2025, '''[[Walmart]]''' began rolling out an Android 14 update for its first generation and 2021 Onn streaming devices that utilized Android 10 and 12 respectively.<ref name="AFTV-2">{{Cite web|url=https://www.aftvnews.com/onn-streaming-devices-are-getting-bricked-by-the-android-14-update-rollout-halted/|title=Onn streaming devices are getting bricked by the Android 14 update — Rollout halted|first=Elias|last=Saba|date=2025-06-13|work=AFTVnews|access-date=2025-07-25|archive-url=https://web.archive.org/web/20250704160716/https://www.aftvnews.com/onn-streaming-devices-are-getting-bricked-by-the-android-14-update-rollout-halted/|archive-date=2025-07-04|url-status=live}}</ref> This forced update on older devices would cause devices to boot-loop, display error screens, and even become bricked. When users contacted Walmart support, they were told bricked devices past their 1 year manufacturer's warranty could not be refunded. | ||
==Background== | ==Background== | ||
On June 3, 2025, it was reported Walmart was upgrading their Android 12 Onn streaming devices to Android 14, the latter being the latest version of Android.<ref name="AFTV-1">{{Cite web|url=https://www.aftvnews.com/android-tv-14-update-arrives-for-the-onn-4k-and-onn-4k-pro/|title=Android TV 14 update arrives for the Onn 4K and Onn 4K Pro|first=Elias|last=Saba|date=2025-06-03|work=AFTVnews|access-date=2025-07-25|archive-url=https://web.archive.org/web/20250622163417/https://www.aftvnews.com/android-tv-14-update-arrives-for-the-onn-4k-and-onn-4k-pro/|archive-date=2025-06-22|url-status=live}}</ref> During this time, minor issues were being reported, such as the settings crashing when changing frame rate and Dolby Vision not working. | On June 3, 2025, it was reported Walmart was upgrading their Android 12 Onn streaming devices to Android 14, the latter being the latest version of Android.<ref name="AFTV-1">{{Cite web|url=https://www.aftvnews.com/android-tv-14-update-arrives-for-the-onn-4k-and-onn-4k-pro/|title=Android TV 14 update arrives for the Onn 4K and Onn 4K Pro|first=Elias|last=Saba|date=2025-06-03|work=AFTVnews|access-date=2025-07-25|archive-url=https://web.archive.org/web/20250622163417/https://www.aftvnews.com/android-tv-14-update-arrives-for-the-onn-4k-and-onn-4k-pro/|archive-date=2025-06-22|url-status=live}}</ref> During this time, minor issues were being reported, such as the settings crashing when changing frame rate and Dolby Vision not working. | ||
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{{reflist}} | {{reflist}} | ||
[[Category:Walmart]] | [[Category:Walmart]] | ||
[[Category:Incidents]] | |||