AT&T: Difference between revisions - Consumer Rights Wiki

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[[wikipedia:AT&T|'''AT&T, Inc.''']] is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV. <ref>https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm</ref>

In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.<ref>https://web.archive.org/web/20180915003333/https://www.eff.org/who-has-your-back-2017</ref>

==Consumer impact summary==

~~==Consumer impact summary==~~

* '''Privacy -''' In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.<ref>https://web.archive.org/web/20180915003333/https://www.eff.org/who-has-your-back-2017</ref>

~~{{Placeholder box|Overview~~ of ~~concerns that arise from~~ the ~~company~~'s ~~conduct regarding (if applicable)~~:

* User Freedom

* User Privacy

* Business Model

* Market Control}}

==Incidents==

[[File:AT&T Cancel Order Page.png|thumb|The button to cancel is greyed out, with a label that suggests the button is greyed out because the user has not input an answer as to why they are cancelling. There is no input field to put such answer.]]

=== Inability to cancel setup when the option is advertised (8/16/2025) ===

===Inability to cancel setup when the option is advertised (8/16/2025)===

The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.

@@ Line 12: / Line 12: @@
 [[wikipedia:AT&T|'''AT&T, Inc.''']] is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV. <ref>https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm</ref>
-In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.<ref>https://web.archive.org/web/20180915003333/https://www.eff.org/who-has-your-back-2017</ref>
+==Consumer impact summary==
-==Consumer impact summary==
+* '''Privacy -''' In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.<ref>https://web.archive.org/web/20180915003333/https://www.eff.org/who-has-your-back-2017</ref>
-{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
-* User Freedom
-* User Privacy
-* Business Model
-* Market Control}}
 ==Incidents==
 [[File:AT&T Cancel Order Page.png|thumb|The button to cancel is greyed out, with a label that suggests the button is greyed out because the user has not input an answer as to why they are cancelling. There is no input field to put such answer.]]
-=== Inability to cancel setup when the option is advertised (8/16/2025) ===
+===Inability to cancel setup when the option is advertised (8/16/2025)===
 The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.