AllTrails not having a Privacy Policy: Difference between revisions

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|Type=Terms of Service

|Description=The Website AllTrails has a dead 404 link when trying to access their Privacy Policy. Talking to Customer Service also requires accepting it.

}}The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work~~. The problem has persisted for more than 20 days~~.

}}{{Irrelevant}}

The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work.

==Background==

AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".

==~~[Incident] -~~ Finding Lack of Privacy Policy==

==Finding Lack of Privacy Policy==

User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage(https://privacy.alltrails.com/policies/en-US) stating "Oops! The page you are looking for does not exist!". The "Privacy Policy" link on the main website also lead to the same dead link. After looking around the website for a while, an AI bot chat opened up and offered assistance stating: "Hi, I'm Scout, the AllTrails support bot! By conversing with me, you agree to our privacy policy. How can I help you today?" The link provided by the bot also lead to the same dead link.

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As of August 15, 2025, the links given by AllTrails still lead to a [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US dead page]. No other response from AllTrails has been made.

As of August 15, 2025, the links given by AllTrails still lead to a [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US dead page]<!-- No it doesn't.. did you mean

https://web.archive.org/web/20250727081335/https://privacy.alltrails.com/policies/en-US

? -->. No other response from AllTrails has been made.

Looking at the history in Internet Archive, it appears the Privacy Policy page was removed or broken after July 16, 2025.

Looking at the history in Internet Archive, it appears the Privacy Policy page was removed or broken after July 16, 2025.<!--

The article states:

"Looking at the history in Internet Archive, it appears the Privacy Policy page was removed or broken after July 16, 2025."

However going to that date on the internet archive

(https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US)

I do see a privacy policy.

The next capture on jul 27th seems to be the first where it says "Oops! The page you are looking for does not exist", this goes on until the capture from yesterday, 15th august of 2025. It seems like the issue has been resolved today.

-->

==Lawsuit==

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==References==

[[Category:AllTrails]]

~~{{Ph-I-C}}~~

@@ Line 5: / Line 5: @@
 |Type=Terms of Service
 |Description=The Website AllTrails has a dead 404 link when trying to access their Privacy Policy. Talking to Customer Service also requires accepting it.
-}}The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work. The problem has persisted for more than 20 days.
+}}{{Irrelevant}}
+The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work.
 ==Background==
 AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".
-==[Incident] - Finding Lack of Privacy Policy==
+==Finding Lack of Privacy Policy==
 User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage(https://privacy.alltrails.com/policies/en-US) stating "Oops! The page you are looking for does not exist!". The "Privacy Policy" link on the main website also lead to the same dead link. After looking around the website for a while, an AI bot chat opened up and offered assistance stating: "Hi, I'm Scout, the AllTrails support bot! By conversing with me, you agree to our privacy policy.  How can I help you today?" The link provided by the bot also lead to the same dead link.
@@ Line 59: / Line 60: @@
-As of August 15, 2025, the links given by AllTrails still lead to a [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US dead page]. No other response from AllTrails has been made.
+As of August 15, 2025, the links given by AllTrails still lead to a [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US dead page]<!-- No it doesn't.. did you mean
+https://web.archive.org/web/20250727081335/https://privacy.alltrails.com/policies/en-US
+? -->. No other response from AllTrails has been made.
-Looking at the history in Internet Archive, it appears the Privacy Policy page was removed or broken after July 16, 2025.
+Looking at the history in Internet Archive, it appears the Privacy Policy page was removed or broken after July 16, 2025.<!--
+The article states:
+"Looking at the history in Internet Archive, it appears the Privacy Policy page was removed or broken after July 16, 2025."
+However going to that date on the internet archive
+(https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US)
+I do see a privacy policy.
+The next capture on jul 27th seems to be the first where it says "Oops! The page you are looking for does not exist", this goes on until the capture from yesterday, 15th august of 2025. It seems like the issue has been resolved today.
+ -->
 ==Lawsuit==
@@ Line 73: / Line 86: @@
 ==References==
 {{reflist}}
+[[Category:AllTrails]]
-{{Ph-I-C}}