Itron: Difference between revisions

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

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===Itron's Smart meters allow them to collect, process, and store data without the end users' knowledge. (1980-Present)===

Utility companies typically do not disclose to their customers what brand smart meter is being installed at their residence, what is happening with the data collected from the third party smart meter, or inform customers of the third party smart meter companies' privacy policy.

As an article from the International Energy Agency (IEA) states:

<blockquote>"Publicly available information on significant cybersecurity incidents is limited due to under-reporting and lack of detection. However, there is increasing evidence that cyberattacks on utilities have been growing rapidly since 2018, reaching alarmingly high levels in 2022 following Russia’s invasion of Ukraine."

"Publicly available information on significant cybersecurity incidents is limited due to under-reporting and lack of detection. However, there is increasing evidence that cyberattacks on utilities have been growing rapidly since 2018, reaching alarmingly high levels in 2022 following Russia’s invasion of Ukraine."<ref>{{Cite web |last=Casanovas |first=Marc |last2=Nghiem |first2=Aloys |date=01 August 2023 |title=Cybersecurity – is the power system lagging behind? |url=https://www.iea.org/commentaries/cybersecurity-is-the-power-system-lagging-behind |url-status=live |access-date=28 09 2025 |website=IEA – International Energy Agency}}</ref>

<ref>{{Cite web |last=Casanovas |first=Marc |last2=Nghiem |first2=Aloys |date=August 1, 2023 |title=Cybersecurity – is the power system lagging behind? |url=https://www.iea.org/commentaries/cybersecurity-is-the-power-system-lagging-behind |url-status=live

|access-date=September 28, 2025 |website=IEA – International Energy Agency}}</ref></blockquote>

===NYSEG requires customers to switch to Itron Smart meters or face monthly charge (November 2022-Present)===

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NYSEG is in the process of switching all it's customers to the '''OpenWay Riva''' smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a monthly fee, this fee is currently $13.47 and subject to change in the future. The expected completion date of the smart meter installation is sometime 2025.{{Hatnote|https://www.nyseg.com/smartenergy/innovation/smartmeters/installation}}

NYSEG is in the process of switching all it's customers to the '''OpenWay Riva CENTRON''' smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a monthly fee, this fee is currently $13.47 and subject to change in the future. The expected completion date of the smart meter installation is sometime 2025.{{Hatnote|https://www.nyseg.com/smartenergy/innovation/smartmeters/installation}}

===CenterPoint Energy requires customers to switch to Itron Smart meters or face one-time and monthly service charges (Unknown-Present)===

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CenterPoint is switching all it's customers to the '''OpenWay CENTRON''' smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a one-time and a monthly fee.

CenterPoint is switching all it's customers to the '''OpenWay Riva CENTRON''' smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a one-time and a monthly fee.

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@@ Line 28: / Line 28: @@
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
 -->
+===Itron's Smart meters allow them to collect, process, and store data without the end users' knowledge. (1980-Present)===
+Utility companies typically do not disclose to their customers what brand smart meter is being installed at their residence, what is happening with the data collected from the third party smart meter,  or inform customers of the third party smart meter companies' privacy policy.
 As an article from the International Energy Agency (IEA) states:
+<blockquote>"Publicly available information on significant cybersecurity incidents is limited due to under-reporting and lack of detection. However, there is increasing evidence that cyberattacks on utilities have been growing rapidly since 2018, reaching alarmingly high levels in 2022 following Russia’s invasion of Ukraine."
-"Publicly available information on significant cybersecurity incidents is limited due to under-reporting and lack of detection. However, there is increasing evidence that cyberattacks on utilities have been growing rapidly since 2018, reaching alarmingly high levels in 2022 following Russia’s invasion of Ukraine."<ref>{{Cite web |last=Casanovas |first=Marc |last2=Nghiem |first2=Aloys |date=01 August 2023 |title=Cybersecurity – is the power system lagging behind? |url=https://www.iea.org/commentaries/cybersecurity-is-the-power-system-lagging-behind |url-status=live |access-date=28 09 2025 |website=IEA – International Energy Agency}}</ref>
+<ref>{{Cite web |last=Casanovas |first=Marc |last2=Nghiem |first2=Aloys |date=August 1, 2023 |title=Cybersecurity – is the power system lagging behind? |url=https://www.iea.org/commentaries/cybersecurity-is-the-power-system-lagging-behind |url-status=live
+|access-date=September 28, 2025 |website=IEA – International Energy Agency}}</ref></blockquote>
 ===NYSEG requires customers to switch to Itron Smart meters or face monthly charge (November 2022-Present)===
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 {{Main|link to the main CR Wiki article}}
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-NYSEG is in the process of switching all it's customers to the '''OpenWay Riva''' smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a monthly fee, this fee is currently $13.47 and subject to change in the future. The expected completion date of the smart meter installation is sometime 2025.{{Hatnote|https://www.nyseg.com/smartenergy/innovation/smartmeters/installation}}
+NYSEG is in the process of switching all it's customers to the '''OpenWay Riva CENTRON''' smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a monthly fee, this fee is currently $13.47 and subject to change in the future. The expected completion date of the smart meter installation is sometime 2025.{{Hatnote|https://www.nyseg.com/smartenergy/innovation/smartmeters/installation}}
 ===CenterPoint Energy requires customers to switch to Itron Smart meters or face one-time and monthly service charges (Unknown-Present)===
@@ Line 43: / Line 47: @@
 {{Main|link to the main CR Wiki article}}
 -->
-CenterPoint is switching all it's customers to the '''OpenWay CENTRON''' smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a one-time and a monthly fee.
+CenterPoint is switching all it's customers to the '''OpenWay Riva CENTRON''' smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a one-time and a monthly fee.
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 |+