Discord: Difference between revisions
m Removed the wording connecting the sept. 20th 2025 data breach to the aug. 29th 2025 tos update |
Added Oct 2025 data breach incident |
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*No clear disclosure of how the content is used for platform improvement. | *No clear disclosure of how the content is used for platform improvement. | ||
==Incidents== | ==Incidents== | ||
===Child safety concerns (Jun. 2023)=== | |||
An [[wikipedia:NBC News|NBC News]] investigation in June 2023<ref><templatestyles src="Module:Citation/CS1/styles.css"></templatestyles><cite id="CITEREFGoggin2023" class="citation web cs1">Goggin, Ben (21 Jun 2023). [https://www.nbcnews.com/tech/social-media/discord-child-safety-social-platform-challenges-rcna89769 "Child predators are using Discord, a popular app among teens, for sextortion and abductions"]. ''NBC News''. [https://web.archive.org/web/20230621152318/https://www.nbcnews.com/tech/social-media/discord-child-safety-social-platform-challenges-rcna89769 Archived] from the original on 21 Jun 2023<span class="reference-accessdate">. Retrieved <span class="nowrap">13 Jul</span> 2025</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=NBC+News&rft.atitle=Child+predators+are+using+Discord%2C+a+popular+app+among+teens%2C+for+sextortion+and+abductions&rft.date=2023-06-21&rft.aulast=Goggin&rft.aufirst=Ben&rft_id=https%3A%2F%2Fwww.nbcnews.com%2Ftech%2Fsocial-media%2Fdiscord-child-safety-social-platform-challenges-rcna89769&rfr_id=info%3Asid%2Fconsumerrights.wiki%3ADiscord" class="Z3988"></span></ref> uncovered widespread child-safety issues on Discord, revealing systemic problems with the platform's user protection measures. | |||
Investigators identified 35 separate cases where adults were criminally charged with "kidnapping, grooming, or sexual assault" involving contacts initiated through Discord. Additionally, 165 criminal prosecutions involving the sharing of child sexual exploitation material on the platform were documented. | |||
===FTC data collection investigation (Sep. 2024)=== | ===FTC data collection investigation (Sep. 2024)=== | ||
In September 2024, the [[Federal Trade Commission]] (FTC) released a comprehensive report examining Discord's data-collection practices as part of a broader investigation into social-media platforms.<ref><templatestyles src="Module:Citation/CS1/styles.css"></templatestyles><cite class="citation web cs1">[https://www.ftc.gov/system/files/ftc_gov/pdf/Social-Media-6b-Report-9-11-2024.pdf "A Look Behind the Screens: Examining the Data Practices of Social Media and Video Streaming Services"] <span class="cs1-format">(PDF)</span>. ''Federal Trade Commission''. 11 Sep 2024. [https://web.archive.org/web/20240919133855/https://www.ftc.gov/system/files/ftc_gov/pdf/Social-Media-6b-Report-9-11-2024.pdf Archived] <span class="cs1-format">(PDF)</span> from the original on 19 Sep 2024<span class="reference-accessdate">. Retrieved <span class="nowrap">13 Jul</span> 2025</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Federal+Trade+Commission&rft.atitle=A+Look+Behind+the+Screens%3A+Examining+the+Data+Practices+of+Social+Media+and+Video+Streaming+Services&rft.date=2024-09-11&rft_id=https%3A%2F%2Fwww.ftc.gov%2Fsystem%2Ffiles%2Fftc_gov%2Fpdf%2FSocial-Media-6b-Report-9-11-2024.pdf&rfr_id=info%3Asid%2Fconsumerrights.wiki%3ADiscord" class="Z3988"></span></ref> | In September 2024, the [[Federal Trade Commission]] (FTC) released a comprehensive report examining Discord's data-collection practices as part of a broader investigation into social-media platforms.<ref><templatestyles src="Module:Citation/CS1/styles.css"></templatestyles><cite class="citation web cs1">[https://www.ftc.gov/system/files/ftc_gov/pdf/Social-Media-6b-Report-9-11-2024.pdf "A Look Behind the Screens: Examining the Data Practices of Social Media and Video Streaming Services"] <span class="cs1-format">(PDF)</span>. ''Federal Trade Commission''. 11 Sep 2024. [https://web.archive.org/web/20240919133855/https://www.ftc.gov/system/files/ftc_gov/pdf/Social-Media-6b-Report-9-11-2024.pdf Archived] <span class="cs1-format">(PDF)</span> from the original on 19 Sep 2024<span class="reference-accessdate">. Retrieved <span class="nowrap">13 Jul</span> 2025</span>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Federal+Trade+Commission&rft.atitle=A+Look+Behind+the+Screens%3A+Examining+the+Data+Practices+of+Social+Media+and+Video+Streaming+Services&rft.date=2024-09-11&rft_id=https%3A%2F%2Fwww.ftc.gov%2Fsystem%2Ffiles%2Fftc_gov%2Fpdf%2FSocial-Media-6b-Report-9-11-2024.pdf&rfr_id=info%3Asid%2Fconsumerrights.wiki%3ADiscord" class="Z3988"></span></ref> | ||
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[[File:Discord Forced Arbitration 1.png|alt=An example of Discord forcing users to agree to arbitration if they want to continue using the application.|thumb|(2025-09-29) An example of Discord forcing users to agree to arbitration if they want to continue using the application. The terms of service at the time of this screenshot includes forced arbitration and disallows users from filing a class-action lawsuit.<ref>{{Cite web |last=Discord |date=2025-09-29 |title=Terms of Service {{!}} Discord |url=https://discord.com/terms |url-status=live |access-date=2025-09-29 |website=Discord}}</ref>]] | [[File:Discord Forced Arbitration 1.png|alt=An example of Discord forcing users to agree to arbitration if they want to continue using the application.|thumb|(2025-09-29) An example of Discord forcing users to agree to arbitration if they want to continue using the application. The terms of service at the time of this screenshot includes forced arbitration and disallows users from filing a class-action lawsuit.<ref>{{Cite web |last=Discord |date=2025-09-29 |title=Terms of Service {{!}} Discord |url=https://discord.com/terms |url-status=live |access-date=2025-09-29 |website=Discord}}</ref>]] | ||
=== | === Third-Party Customer Service Data Breach (Oct. 2025) === | ||
In October 2025, Discord issued a [https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service press release] announcing a "Security Incident Involving Third-Party Customer Service", in which "the unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination", as well as other personal data provided to support.<ref>{{Cite web |date=2025-10-03 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |archive-url=https://web.archive.org/web/20251006163040/https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |archive-date=2025-10-06 |access-date=2025-10-07 |website=Discord}}</ref> The third-party in question has not been formally named. | |||
===Vague moderation=== | ===Vague moderation=== | ||
{{Main|Discord's irresponsible moderation}} | {{Main|Discord's irresponsible moderation}} | ||