5CA: Difference between revisions - Consumer Rights Wiki

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{{CompanyCargo

|Founded=1998

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|Website=https://5ca.com

|Description=5CA is a remote-first CX company representing some of the biggest names in gaming and tech.

}}

}}5CA is a customer support outsourcing and technology company used by gaming and tech brands.

~~{{Ph-C-Int}}~~

==Consumer-impact summary==

=== Privacy ===

5CA have been the source of at least one known data breach, involving the exposure of approximately 70,000 government IDs of Discord users.<ref name=":0">{{Cite web |date=2025-10-03 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |access-date=2025-10-13 |website=Discord}}</ref>

==Incidents==

~~{{Ph-C-Inc}}~~

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

~~===Example incident one (''date'')===~~

~~{{Main|link to the main CR Wiki article}}~~

~~Short summary of the incident (could be the same as the summary preceding the article).~~

~~===Example incident two (''date'')===~~

~~...~~

==~~Products~~==

=== Discord Third-Party Customer Service data breach (Oct. 2025) ===

On 3 October 2025, Discord issued a press release announcing "a Security Incident Involving Third-Party Customer Service [5CA]", in which "The unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination". The total number of ID images exposed was approximately 70,000.<ref name=":0" />

==See also==

~~{{Ph-C-SA}}~~

*[[Discord]]

==References==

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+{{Incomplete}}
 {{CompanyCargo
 |Founded=1998
@@ Line 6: / Line 7: @@
 |Website=https://5ca.com
 |Description=5CA is a remote-first CX company representing some of the biggest names in gaming and tech.
-}}
+}}5CA is a customer support outsourcing and technology company used by gaming and tech brands.
-{{Ph-C-Int}}
 ==Consumer-impact summary==
 {{Ph-C-CIS}}
+=== Privacy ===
+CA have been the source of at least one known data breach, involving the exposure of approximately 70,000 government IDs of Discord users.<ref name=":0">{{Cite web |date=2025-10-03 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |access-date=2025-10-13 |website=Discord}}</ref>
 ==Incidents==
-{{Ph-C-Inc}}
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
-===Example incident one (''date'')===
-{{Main|link to the main CR Wiki article}}
-Short summary of the incident (could be the same as the summary preceding the article).
-===Example incident two (''date'')===
-...
-==Products==
+=== Discord Third-Party Customer Service data breach (Oct. 2025) ===
-{{Ph-C-P}}
+{{Main|Discord / 5CA Data Breach}}
+On 3 October 2025, Discord issued a press release announcing "a Security Incident Involving Third-Party Customer Service [5CA]", in which "The unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination". The total number of ID images exposed was approximately 70,000.<ref name=":0" />
 ==See also==
-{{Ph-C-SA}}
+*[[Discord]]
 ==References==